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Easy to Understand, Setup and Use
What do you like best about the product?
SOCi was easy to use from Setup. Instructions were simple to follow.
What do you dislike about the product?
I noticed some of the terminology that was used in SOCi was more geared for someone more experienced with Social Media than I currently am.
What problems is the product solving and how is that benefiting you?
Scaling up my Social Media presence quicker and easier than if I didn't have the program
SOCi is easy to use and their support line is very helpful and attentive
What do you like best about the product?
How easy and efficient it is to use and receive help when needed
What do you dislike about the product?
I haven't found any downsides yet, I have only had a positive experience
What problems is the product solving and how is that benefiting you?
Finding all location listings and having information automatically updated through integrations
Very convenient!
What do you like best about the product?
What I like best about SOCi is how it simplifies multi-location social media management while keeping everything cohesive and on-brand. The platform is incredibly user-friendly, and I love how easy it is to schedule content, respond to reviews, and track engagement across multiple locations all in one place. It saves time, improves efficiency, and gives us more visibility into what’s happening across our communities. Plus, their support team is always helpful and responsive, which makes a huge difference!
What do you dislike about the product?
One thing I dislike about SOCi is that the platform can occasionally feel a bit clunky or slow when managing a high volume of accounts or content. There are times when features like bulk scheduling or loading analytics reports take longer than expected, which can slow down workflow. Additionally, while the platform is powerful, there’s a bit of a learning curve for new users — especially when it comes to navigating more advanced tools or understanding reporting data.
That said, these are minor issues overall, and the benefits far outweigh the drawbacks.
That said, these are minor issues overall, and the benefits far outweigh the drawbacks.
What problems is the product solving and how is that benefiting you?
SOCi is solving the challenge of managing digital presence across multiple locations — especially when it comes to social media, reputation management, and local listings. Instead of juggling multiple platforms or manually updating each property’s pages, we’re able to streamline everything through one centralized dashboard.
This has saved us a ton of time, ensured brand consistency across all locations, and made it much easier to stay engaged with residents through reviews, posts, and messages. The automation tools and scheduling features have especially improved our team’s efficiency and freed us up to focus on higher-impact community-building efforts.
This has saved us a ton of time, ensured brand consistency across all locations, and made it much easier to stay engaged with residents through reviews, posts, and messages. The automation tools and scheduling features have especially improved our team’s efficiency and freed us up to focus on higher-impact community-building efforts.
New to SOCi
What do you like best about the product?
We are only in the set-up phase in preparation for launch in a few weeks. Thus far, the team has been great!
What do you dislike about the product?
We are new to SOCi and have yet to go live. Nothing negative thus far.
What problems is the product solving and how is that benefiting you?
Reputation management, review engagement.
I can't wait to use it
What do you like best about the product?
That I was accepted in the program. I can't wait to see what I can do with it.
What do you dislike about the product?
Nothing as of yet, I'm just starting with it.
What problems is the product solving and how is that benefiting you?
It's meant to help me with my marketing with emphasis on the Canadian market
Fantastic Experience!
What do you like best about the product?
Being able to respond immediately to a review and adding add campaigns.
What do you dislike about the product?
Loosing my password and have to create a new password
What problems is the product solving and how is that benefiting you?
Always improving to make my advertising easier to manage
Training with Chris
What do you like best about the product?
So easy to use and understand. Chris was a wonderful trainer and offered great support.
What do you dislike about the product?
Knock on wood have no dislikes at this time.
What problems is the product solving and how is that benefiting you?
Helping me maintain an online presence without having to create content on my own. Monitor and schedule social content with ease.
Great training
What do you like best about the product?
I love that it is basically an all-in-one program. I don't have to switch apps just to post. I will be using this very frequently because of how easy the training was and how easy it was implemented it this company. Integrating everything to have them in one app is the best. I have not needed to call Soci customer service yet and because of how easy it is, I don't think I'll have to.
What do you dislike about the product?
I can not say that there is anything I dislike about Soci.
What problems is the product solving and how is that benefiting you?
It is helping us learn what we are doing right and what we're doing wrong.
Powerful Upgrade from Chatmeter with More Control & Customization
What do you like best about the product?
SOCi gives me far more control over user permissions, listings, and review management than our previous platform. I can assign specific roles to team members (like review-only access), link them to just the locations they need, and monitor everything from one dashboard. The platform is clearly built for multi-location brands that want to balance corporate oversight with local execution. Once the system is dialed in, it runs smoothly.
What do you dislike about the product?
SOCi separates user roles from location access, which makes sense once you get it — but it’s not clearly explained at first. Also, listings from different sources (Google, Yelp, Facebook) sometimes come in as separate profiles and need support to map them under one location. Not a huge deal, but it requires cleanup during onboarding.
What problems is the product solving and how is that benefiting you?
We use SOCi to manage local listings, reviews, and user access across corporate and franchise locations. It’s helped streamline workflows, enforce brand standards, and give our GMs tools to manage their store’s reputation without giving them access to everything. Having full visibility across Google and Yelp in one place has been a huge win.
SOCi is not a good social media tool at all
What do you like best about the product?
I do like that SOCi provides analytics and a way to edit posts.
What do you dislike about the product?
Pretty much everything else. Posts are not submitted in enough time to properly review and approve. I cannot download videos (only photos) for media. I have had a lot of difficulty in linking and posting to other channels besides Facebook. Any other social media management tool I have used (such as Buffer, Hootsuite, etc.) does a much better job.
What problems is the product solving and how is that benefiting you?
SOCi allows Ford to push content to all of its dealers so we can publish their posts on our channels.
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