Jamf Business Plan
JamfExternal reviews
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Jamf Pro's close relationship with Apple always keeps them well ahead of the MDM curve; bravo!
What do you like best about the product?
It is intuitive to use, and support is top of the line; very very powerful, even when scaled
What do you dislike about the product?
Once in a while a buggy release will come out; but they're right on top of it, and usually have a patch out within days
What problems is the product solving and how is that benefiting you?
Scaled Mac management; without Jamf, it would be impossible to manage over 1,000 machines under strict rules of compliance
Great product and company
What do you like best about the product?
Ease of use for managing Macs in an enterprise environment. Even with issues that come up, you still have the flexibility to ask questions to the user community, Jamf Nation. This user community is second to none. If you still cannot find an answer to your problem, the technical support team is great to work with and work hard to solve your problem. In the time I have been using Jamf Pro, I have only had to elevate my issues to them twice. Both were resolved within a day.
What do you dislike about the product?
Lack of flexibility in granularity of the configuration profiles. If there were more options for granularity, some problems would be easier to solve. The only way to accomplish this is to upload a self created profile. This can accidentally get over written with an additional items to the profile. This has caused problems for us in the past.
What problems is the product solving and how is that benefiting you?
Managing Macs and collecting information about Macs. We have realized that we have been able to enrich user experience due to the fact that we have been able to make functionality available to the user that use to require a help desk ticket. An example of this is making managed software available through Self Service. A benefit that we realized is that we were able to speed up deployment time for Mac computers by streamlining the configuration process by leveraging Jamf Pro. We did this by not only using Jamf Pro to complete the configuration as well as complete the installation of the required software as well. Another benefit is that we have been able to leverage Self Service as a means to have help desk staff complete corrective actions, such as rebinding to Active Directory, via scripts or policies. This makes relative repetitive tasks easier to execute.
Recommendations to others considering the product:
Get involved in the Jamf Nation Community. They are one of the best resources to use while working with setting up and maintaining your Jamf Instance. As long as your organization implements the new versions of macOS quickly, consider the cloud based version, as it removes a lot of headaches in managing the server and upgrading the JSS.
Just scratching the Surface
What do you like best about the product?
Dashboard view of what is going on with our company machines. I can see who is current, who needs updates. A one-stop-shop for where we are on Leases, Apple Care, and Maintenance.
What do you dislike about the product?
You can get burried in the process. Where some things are, where others are. The user interface is coming along but areas are still clunky. The onboarding is intense. It's amazing what you can do but it takes a while to get there. It would be great if there was a more basic option.
What problems is the product solving and how is that benefiting you?
System Management. Before Jamf our network was the Wild West. The ability to create system Admin access to every machine. Tracking system specs, and pushing out and blocking updates. The ability to deploy quickly. I love not having to manually install all the software packages for a new employee or reinstall.
Recommendations to others considering the product:
Dive in! Use it to its strengths. It is daunting to set up but so rewarding.
Best product in the field
What do you like best about the product?
Help IT Admin to mange apple devices very easy. Jamfcloud is one of the best.
What do you dislike about the product?
I wish Jamf Pro can have more price options like other products, such as pay per device, per month instead of annually and a block of devices at the moment.
What problems is the product solving and how is that benefiting you?
All devices under management. Auto deployment -> save time.
I love Jamf Pro
What do you like best about the product?
The powerful MDM and binary capabilities as well as management organization.
What do you dislike about the product?
Only one thing so far. The Source Change notice when editing Configuration Profiles which then requires changing the Profile name.
What problems is the product solving and how is that benefiting you?
Off-Net MDM and Patching.
Love Jamf!
What do you like best about the product?
The ability to control the macs by pushing software, configuration profiles and the ability to lock and wipe macs remotely
What do you dislike about the product?
wish there were more detailed step by step documents for building policies
What problems is the product solving and how is that benefiting you?
pushing new software to all our macs in the company. Keeping the macs up to date.
Jamf Pro Review
What do you like best about the product?
I like the blue dots indicating there are new features. I'm not in the system as much as I use to be since everything is setup. The self-service app for macOS has made my life a little bit easier with deploying printers to our users. I also like Jamf's friendly customer service if I ever needed help. I like how I can drill down into a user's device to see printers attached, model, most everything I need to know about their computer system. I'm sure if I used Jamf every day I would have more greatness to talk about, but we have simple needs and currently, Jamf meets them.
What do you dislike about the product?
With macOS after you erase a computer, it does not install a copy of macOS. Erasing iOS is no problem! Also, sometimes when I run policy through self-service the error message just seems too generic. Looking through the logs doesn't tell me much other than it failed. Not very helpful at all. :-). I feel like I still have to touch the devices before they get deployed. For macOS, the apps that are pre-installed don't seem to be managed, the same thing for iOS. So, I end up having to erase the device before its even deployed. So in that aspect, I don't feel its very Zero-Touch for me.
Issues I had in the past was when I was loading information into the user's machine: asset tag, department, email, etc. After talking to support discovered 1 column had to be entered before the system actually filled in the information. That's fine, but it would have been nice to know it was a requirement.
If the devices are going to another division, I setup a different pre-enrollment for them and add those devices to that enrollment. In my case (and I can be doing this wrong) I have to delete the device and then it will pick up its "new" enrollment profile. In my mind, if I move the device out of its first pre-enrollment, I erase the device it should pick up the new pre-enrollment profile.
One thing I wish would be included with Jamf is one-click compliance templates. What Kandji is doing: https://www.kandji.io/product#security
As my organization's Cyber Security Analyst, we would like to know if are devices are in proper compliance. We work with the Center for Internet Security closely so this would be a nice addy.
Issues I had in the past was when I was loading information into the user's machine: asset tag, department, email, etc. After talking to support discovered 1 column had to be entered before the system actually filled in the information. That's fine, but it would have been nice to know it was a requirement.
If the devices are going to another division, I setup a different pre-enrollment for them and add those devices to that enrollment. In my case (and I can be doing this wrong) I have to delete the device and then it will pick up its "new" enrollment profile. In my mind, if I move the device out of its first pre-enrollment, I erase the device it should pick up the new pre-enrollment profile.
One thing I wish would be included with Jamf is one-click compliance templates. What Kandji is doing: https://www.kandji.io/product#security
As my organization's Cyber Security Analyst, we would like to know if are devices are in proper compliance. We work with the Center for Internet Security closely so this would be a nice addy.
What problems is the product solving and how is that benefiting you?
The main reason we purchased Jamf Pro was for inventory purposes on our macOS and iOS devices. What we had used previously was Meraki and it SUCKED! Now I use Jamf Pro for pushing out policies/software, printers. I'm learning to do FileVault. I wish I knew more about scripting but am learning slowly. Multi-Device Deployment - wonderful
Recommendations to others considering the product:
I would recommend Jamf to other users because they are a reliable company, they are affordable. For what we use it for Jamf works meets the needs of my organization. The user interface is palatable, settings are easy to access if you need to renew tokens for VPP, which is now under Apple School (or whatever they call it now)... :-). And the Automated Device Enrollment. I'm glad my organization went with Jamf Pro it has saved me a lot of time. Especially with deploying multiple devices for a division, or redeploying (even though it has some kinks). With any software I expect hiccups, but we can always trudge through them, finding a solution.
Best Experience
What do you like best about the product?
Jamf is a powerful management tool for Apple computers and devices. We feel so confident with their zero-day customer care and support. I like the way that they listen to the client's needs and requests to improve their product.
What do you dislike about the product?
Nothing really to dislike about. Just would like to see better dashboard design also more built-in reporting tools.
What problems is the product solving and how is that benefiting you?
Zero-Touch Deployments help us to manage our large number of devices easily and perfectly. Distributing apps and Configuration Profiles to the student devices during the pandemic was so helpful.
Jamf is Awesome!
What do you like best about the product?
Jamf has been able to keep up with all the changes in macOS and iOS. An has made Apple product manageable in a enterprise environment.
What do you dislike about the product?
I think it would be nice, to be able to select which polices are attached to a Smart group or Static group within the groups area. That would be a big time saver for me.
What problems is the product solving and how is that benefiting you?
We have been able to deploy and rebuild new "images" in our labs very easily to meet our standards.
Recommendations to others considering the product:
Take the Jamf Training. Its worth every penny.
Solid experience with using Jamf Pro on the Mac fleets at 3 universities
What do you like best about the product?
If Apple allows administrators to do something on Macs and iPads, there always seems to be a way to do it with Jamf.
What do you dislike about the product?
Support can seem slow to respond without the premium support option.
What problems is the product solving and how is that benefiting you?
We are able to configure our Macs at the fleet level and at the department level, to satisfy both needs. Jamf Pro enable us to do many tasks and fixes without touching the Mac or the device.
I had prior experience at 2 other universities with rolling Jamf Pro out to their fleets and the experience was consistently good there, too.
I had prior experience at 2 other universities with rolling Jamf Pro out to their fleets and the experience was consistently good there, too.
Recommendations to others considering the product:
Check out the unvarnished assessments of Jamf Pro in the Jamf Nation forum. There are far more positive comments than negative comments. I also recommend you search the forum for software and products used on your Macs. You will often find detailed explanations of how to deploy those items. Consider the benefits of automating those specific deployments. My guess is it will be difficult to find as much breadth of quality explanations when you do the same analysis for competing MDM tools.
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