Focused on improving patch control while identity integration has supported secure macOS automation
What is our primary use case?
My main use cases for Jamf Pro involve it being the greatest MDM solution for Apple devices, whether iOS, macOS, or tvOS. I am specialized in macOS and understand how its structures and API calls can be used for customization within MDM. I write custom P lists using JSON schema for multi-stage configuration changes for the operating system, as well as zero-touch enrollment and control through scripting. With a decade of experience in macOS, that is my strong point.
While I would not say I particularly favor Jamf Pro, I understand that the operating system's features and abilities greatly influence its effectiveness with MDM solutions. Jamf Pro was the first MDM solution to work with macOS in daemon form, continually checking in from the server to devices. Previously, communication only occurred via APNS, which limited management capabilities. The daemon setup allows for constant checking and configuration pushing, greatly benefiting large deployments and automation efforts. Many MDM solutions today still lack this capability.
Regarding the self-service feature, I note that Jamf Pro recently released Self-Service Plus, integrated with compliance and identity control. Currently working with a banking organization, I prefer hands-on experience, but the described features seem top-notch and aligned with security solutions. It reflects their understanding of rapidly changing infrastructure.
What is most valuable?
I had AWS cloud configuration with Jamf Pro at Cognizant, but the organization prefers licensed-based SaaS operations instead of maintaining instances. In some banking sectors, if Jamf Pro completes its security audits and SOC audits, they also prefer cloud options. Ultimately, Jamf Pro runs its instance on AWS.
Jamf Pro's inventory management contributes to lifecycle management and procurement decisions depending on the organization. Lifecycle management is straightforward with Jamf Pro, as it records all information. Admins can guide device training flows easily, integrating with ServiceNow for additional customization and updates through APIs.
The main benefits I see from using Jamf Pro depend heavily on the admin's configuration and the organization. For a dynamic MDM solution for macOS, I always recommend Jamf Pro. Conversely, identities from other providers offer essential functions too. Organizations can manage macOS devices cost-effectively with Intune for basic needs.
What needs improvement?
I would still say that Jamf Pro's automated patch management requires development and improvement. Patch deployment comes from certain CDN servers, yet the process lacks control and transparency. Sometimes deployment fails without clear visibility for both users and admins, which still needs improvements.
In addition to patching, I see potential for improvement with Jamf Pro. Something similar to JumpCloud, where identity can sync with devices upon enrollment, would be valuable. Implementing a solution to maintain constant identity control, especially considering limitations due to FileVault, could enhance functionality.
For how long have I used the solution?
I have been working with Jamf Pro since it was Casper 9, which has been since 2017.
What do I think about the scalability of the solution?
I find Jamf Pro scalable, but larger organizations should inform Jamf Pro for instance management. High loads may require monitoring for load balancing, particularly when running numerous processes in Jamf Pro. I have utilized custom scripts for OS updates that Jamf Pro monitors, necessitating careful management of device traffic communication.
What other advice do I have?
My benefits from Jamf Pro's integration with Azure AD and G Suite for identity management are somewhat limited. I can configure SSO and use Entra ID as an identity provider. The customization depends on organizational preferences. While Azure AD offers good solutions for SSO and OIDC configurations, it lacks the dynamism of solutions like Okta or OneLogin, being static at a user management level. Jamf Pro manages security components effectively through smart groups, which can quickly update status and block non-compliant devices.
I have not used Jamf Pro's reporting features in a long time. Jamf Pro is not an antivirus but effectively manages macOS devices, notably in detecting suspicious activities and compliance control when using Jamf Protect. I recognize its effectiveness but lack recent hands-on experience.
My advice for organizations considering Jamf Pro is that it varies by organization. Many struggle with fundamental features, particularly around security contexts. Collaboration between developers and security teams is vital for understanding product capabilities. Despite challenges, I believe it is an excellent, customizable solution for managing macOS devices. I would rate this review a 3 for customer service.
The Ultimate Solution for Seamless Apple Device Management
What do you like best about the product?
Jamf is a highly reliable and purpose-built Apple device management platform that excels in managing macOS, iOS, iPadOS, and tvOS at scale. It offers seamless deployment with zero-touch provisioning through Automated Device Enrollment, strong configuration management, powerful scripting capabilities, and robust security integrations like Jamf Protect and patch management. The platform provides excellent visibility, granular control, and a clean admin interface that makes policy creation, app distribution, and compliance enforcement straightforward. Although it can have a learning curve for new admins and some workflows depend heavily on scripting, Jamf overall delivers one of the best and most comprehensive MDM experiences for Apple ecosystems, making enterprise Apple management smoother, more secure, and highly automated.
What do you dislike about the product?
It would have been better if only Apple-centric features were unified.
What problems is the product solving and how is that benefiting you?
Love this product covers all in apple based
Excellent Framework for Apple Mobile Devices
What do you like best about the product?
very good framework for Apple-based mobile devises
What do you dislike about the product?
No thing such as dislike about the Jamf.
What problems is the product solving and how is that benefiting you?
helped us to manged apple endpoints
Effortless Employee Phone Management
What do you like best about the product?
We are able to manage employees' phones and install apps that are needed.
What do you dislike about the product?
So far everything has been going well, nothing to dislike.
What problems is the product solving and how is that benefiting you?
JamF has helped us manage what is being install on work phones without permission. It benefits in seeing what takes more space on your phone storage.
Great people, great product
What do you like best about the product?
I really appreciate it when a company shares the same mindset and objectives as ours.
What do you dislike about the product?
There isn’t much to dislike overall, though I do find that managing RBAC controls through the IDP can occasionally be complicated.
What problems is the product solving and how is that benefiting you?
Management
Jamf experience
What do you like best about the product?
The software provides a dependable way to manage both Macs and iPhones, making it easier to oversee and control these devices effectively.
What do you dislike about the product?
There are times when commands don't execute as expected.
What problems is the product solving and how is that benefiting you?
The app offers features for managing applications, handling security, and supports zero-touch enrollment. These capabilities make it easier to oversee devices and ensure they remain secure, while simplifying the setup process.
I’ve been working with jamf since 2018 and it’s been good.
What do you like best about the product?
The fact that it keeps me learning something new everyday. The amount ways I can managed Apple devices with Jamf.
What do you dislike about the product?
I’m not sure if I have any dislikes yet.
What problems is the product solving and how is that benefiting you?
Auto mounting SMB shares. I’ve been trying to get that to work since I started at my new job
Seamless Integration and Stellar Support with Jamf Pro
What do you like best about the product?
I appreciate the great support from the Jamf success team, which made the learning curve manageable through coordinated workshops. The system ensures device compliance and management, securing our environment without compromising usability. The integration with Okta and Jamf Trust works well overall, enhancing our workflow.
What do you dislike about the product?
I find the integration with Okta and Entra to be challenging and, while we had great support, there was a bit of a learning curve during the initial setup. Additionally, I need to tweak the Jamf Trust settings to sync faster with Okta to remove the tokens efficiently.
What problems is the product solving and how is that benefiting you?
I use Jamf Pro for device compliance and management, ensuring our environment is secure without compromising usability.
JNUC experience
What do you like best about the product?
How easy it is to manage devices, create policies and for security
What do you dislike about the product?
Doing macOs updates can be wonky, sometimes the updates do not hit the devices.
What problems is the product solving and how is that benefiting you?
The ability to scale in our org as our company is growing at fast rate
Jamf has helped me reach my full potential
What do you like best about the product?
The tool is so powerful that it can be easy or super complex, so it can help you achieve your goals.
What do you dislike about the product?
Sometimes the support, but I gotta say it has been getting so much better
What problems is the product solving and how is that benefiting you?
is managing my entire fleet and keeping it all consistent and compliant
