Gupshup Whatsapp
GupShup IncReviews from AWS customer
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Gupshup is a legacy tool. It is not that modern on UI basis.
What do you like best about the product?
Easy to send messages, gets approval faster.
What do you dislike about the product?
The data analytics tool of Gupshup, is not easy to use.
What problems is the product solving and how is that benefiting you?
Bulk marketing messages are better in Gupshup but the failure rate is high.
Best & Reliable WhatsApp API Integration Tool In The Market
What do you like best about the product?
The API integration of WhatsApp was easy & flawless. The customer support team is one of the best, as they help you at the points where you get stuck. The platform costing and the WhatsApp sms costing are very efficient and will surely help new startups like us. Highly recommended.
What do you dislike about the product?
There has been no issue to complain till now. My only suggestion is once the WhatsApp template is not approved, we need some detailed communication as to why it has been rejected.
What problems is the product solving and how is that benefiting you?
WhatsApp communication is lately what customers prefer over SMS communication. We use both, but since we have integrated WhatsApp, the conversion rate, as well as the user retention rate, has gone up by almost 20%. And this is a game changer, at least for us.
Gupshup is mentor for me which helped me a lot to understand about the sms functionality
What do you like best about the product?
We are using sms service through gupshup, easy to oprate, many time the sms related guidelines changed and Gupshup team helped us to work according to that. Good service.
What do you dislike about the product?
there is nothing which i dislike , i have a feedback for their dashboard thing,
there should be an option to edit or update the template.
rest things are fine for me.
there should be an option to edit or update the template.
rest things are fine for me.
What problems is the product solving and how is that benefiting you?
We are using sms service from gupshup and this help a lot in our service communication. we also used it for promotional sms campaigns for self and our clients.
Its a good tool with a bad interface
What do you like best about the product?
Easy to use, can handle bulk messaging. SMS, WhatsApp, etc.
What do you dislike about the product?
The interface is not user-friendly. it's a bit hard to use.
What problems is the product solving and how is that benefiting you?
I'm using WhatsApp marketing campaigns and SMS.
Great partnership exhibited by our points of contact
What do you like best about the product?
the quick response time and understanding of our business
What do you dislike about the product?
sometimes there are large gaps in meetings or connections
What problems is the product solving and how is that benefiting you?
moving to a self driven customer ordering system
Amazing Product & Excellent Support Team
What do you like best about the product?
There's never any time when I've heard a no from my sales PoC. Whatever customizations are required, the PoC ensures that the same is getting done. Over and above this, I admire the team's willingness to consistently deliver above and beyond what is asked and take up even last-minute requirements.
What do you dislike about the product?
Timely completion of the work is the only place where I felt things could have been better. For the project at least, where we collaborated, deadlines were pushed a lot, which sort of affected our go-live plans twice. Hope the same gets better in the coming time.
What problems is the product solving and how is that benefiting you?
Providing an excellent platform for a pitch-perfect Customer Support System and building the next-level conversational commerce medium is the crucial problem that Gupshup is solving for us. We already had some systems in place, but the kind of capabilities which Gupshup is building for us will make the overall design even better.
High touch support
What do you like best about the product?
High touch support from Gupshup's end has helped us through many operational challenges that we faced in the past few months
What do you dislike about the product?
Maybe the TAT is an area of concern. I'm sure the team is already looking into it.
What problems is the product solving and how is that benefiting you?
CRM through WhatsApp. Helping us re-activate users.
Pretty good - functioning with out any issues except few glitches in SMS
What do you like best about the product?
Seamless API integration and support available during issues from RM.
What do you dislike about the product?
Email and WhatsApp work fine - but they should allow new companies to start with a verified business account in WhatsApp (displaying the company name) - while I understand its controlled by Facebook, being their top partner in India, they should convince them.
What problems is the product solving and how is that benefiting you?
They help us with multiple-channel support.
Integrated their Email, SMS and Whatsapp services to send notifications to our customers.
Integrated their Email, SMS and Whatsapp services to send notifications to our customers.
Decent experience
What do you like best about the product?
Gupshup has an ecosystem for both SMS and WhatsApp, that is helpful. Help from the account manager is available quite on the go.
What do you dislike about the product?
However, we faced issues in the following -
1. WhatsApp - Hassle in getting WhatsApp account created; TAT is high; the WhatsApp bot-development team is not experienced and reluctant to meet any new requirement that comes; we had to take production back into our hands because of the team's competence and attitude.
2. SMS - We are facing issue in sending out the SMS successfully.
3. Too many platforms for both SMS & WhatsApp.
1. WhatsApp - Hassle in getting WhatsApp account created; TAT is high; the WhatsApp bot-development team is not experienced and reluctant to meet any new requirement that comes; we had to take production back into our hands because of the team's competence and attitude.
2. SMS - We are facing issue in sending out the SMS successfully.
3. Too many platforms for both SMS & WhatsApp.
What problems is the product solving and how is that benefiting you?
NA
Company services are very good but support very poor
What do you like best about the product?
I can say WhatsApp services preety much good but I m not happy with the support part
What do you dislike about the product?
I was trying more than 19 times for sales quotation but no responsibility from his sales team side
What problems is the product solving and how is that benefiting you?
I am using this application for bulk WhatsApp
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