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Gupshup Whatsapp

GupShup Inc

Reviews from AWS customer

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External reviews

59 reviews
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External reviews are not included in the AWS star rating for the product.


    Vishal S.

Very good product. Team support is very good. Easily integrated with many products like Zoho CRM

  • June 15, 2023
  • Review provided by G2

What do you like best about the product?
Easy Integration with CRM through API and Best support from the team.
What do you dislike about the product?
Up till nothing, I found a reason to dislike
What problems is the product solving and how is that benefiting you?
In crm , it is used for communication with customer through whatsapp


    Akshay G.

GUPSHUP review

  • June 14, 2023
  • Review provided by G2

What do you like best about the product?
Have used GUPSHUP for Whatsapp campaigns. Was easy to use
What do you dislike about the product?
Can make user journey more conmortable. Bit confusing
What problems is the product solving and how is that benefiting you?
Whatsapp marketing was made more easy and smooth


    Rupal G.

Best Platform for whatsapp Ads

  • June 06, 2023
  • Review provided by G2

What do you like best about the product?
Easy creation of templates and quick approval for the templetes, accurate tracking,
What do you dislike about the product?
Sometimes its show error while working with other integrated software
What problems is the product solving and how is that benefiting you?
We are reaching the right audience on the favourite platform whatsapp, in all possible format image, video or only text.


    Computer Software

Great Low cost SMS Providers with great success rates.

  • May 27, 2023
  • Review provided by G2

What do you like best about the product?
Their solutions are cost-saving in terms of pricing and can handle delivering high loads of text messages. Messages delivered can be customized highly in terms of content by managing templates. Their APIs are available on web pages which is handy for developers to do initial testing.
What do you dislike about the product?
The SMS API parameters include JSON strings which can be tricky to work with for new programmers. It can be simplified to an extent considerably by just following the de-facto standard POST API standards data input.
What problems is the product solving and how is that benefiting you?
Gupshup provides low-cost solutions in SMS Marketing and Communications, providing SDKs for sending SMS to their client's customers. Clients need to worry about the implementation and content, and the rest of the tricky parts, like scaling and deliverability factors, are taken care of by them.


    Karan S.

Good Tool for CRM

  • May 23, 2023
  • Review provided by G2

What do you like best about the product?
Easy to use and implement on a large scale
What do you dislike about the product?
Customer support: Can be improved. Something more quick and instant
What problems is the product solving and how is that benefiting you?
Customer interaction, Campaign Management


    D-Nesh S.

Timely delivery of SMS, Good support from team

  • May 16, 2023
  • Review provided by G2

What do you like best about the product?
Support from the team is good and a timely response received
What do you dislike about the product?
Sometimes in a month 1 or 2 requests fails
What problems is the product solving and how is that benefiting you?
SMS for user logging and verification of the user using OTP


    Kiran T.

The one stop for the best SMS & Whatsapp services

  • May 15, 2023
  • Review provided by G2

What do you like best about the product?
The support from the dedicated account manager is took good whenever there is a issue.
What do you dislike about the product?
The product need to be improve a bit with better changes
What problems is the product solving and how is that benefiting you?
Bot option is pretty good & helping the sms services on marketing.


    Prabhat R.

SMS Gateway Platform of Gushup Tech.

  • May 10, 2023
  • Review provided by G2

What do you like best about the product?
Support service and Prompt Response and quality solution.I am very much impressed with performance of the organisation.
What do you dislike about the product?
There is no dislike about Gupshup.Thanks.
What problems is the product solving and how is that benefiting you?
SMS Service


    Antara N.

The Gupshup team portals are very user friendly which provide real time solutions.

  • May 09, 2023
  • Review provided by G2

What do you like best about the product?
The Gupshup team portals are very user-friendly which provide real-time solutions. The gupshup team proactively works on all the requests raised.

The SPOCs from Gupshup are helpful, receptive, and solution-oriented.

Very happy with overall services.
What do you dislike about the product?
The transaction ID format is non-compatible with excel format. Gupshup should look into changing the format.
What problems is the product solving and how is that benefiting you?
Gupshup helps in renewal collections by triggering communication.

Automated messages to cutomers ensure right communication on right time through bot services


    Sumit P.

Excellent tool to providing customer satisfaction via chat on whatsapp.

  • March 29, 2023
  • Review provided by G2

What do you like best about the product?
At one time, we can provide the resolution to multiple customers. It is a very easy tool to provide customer satisfaction. Also, we can fetch our reports in the tools.
What do you dislike about the product?
Customer receive a poke automatically when she/he not replied in 2 minutes.
What problems is the product solving and how is that benefiting you?
We use Gupshup's sms service, which is helpful for service communication. I also used it for our customers in HCL Healthcare.