Scorebuddy QA
ScorebuddyReviews from AWS customer
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It was amazing
What do you like best about the product?
It help improve operational efficiency, Upside is to identify what need to work on a particular service
What do you dislike about the product?
It improve the quality of their customer service interactions
What problems is the product solving and how is that benefiting you?
It helps me to improved my calls track the things that i need to work
Would recommend using Scorebuddy, easy to use, very intuitive
What do you like best about the product?
All options laid out on the Dashboard which makes it very easy to navigate. Lots of features. Easy to identify trends.
What do you dislike about the product?
Nothing really, I can't think of any negative aspects to Scorebuddy or anything that needs to be improved upon.
What problems is the product solving and how is that benefiting you?
Storing all quality assurance scores in one place and being able to view them collectively rather than individually.
Great Tool to assist with Benchmarking
What do you like best about the product?
Being able to create and edit a bespoke scoring system is extremly useful in a fast paced Contact Centre, where there can be numerous changes to process in any 12-month period.
I use it weekly to help develop my Team, benchmark productivity and quality of calls, and identify ares of improvement and training requirements.
It's an easy system to use, once you know how to navigate your way around it. I've never experience any problems where I have had to contact Customer Support.
I use it weekly to help develop my Team, benchmark productivity and quality of calls, and identify ares of improvement and training requirements.
It's an easy system to use, once you know how to navigate your way around it. I've never experience any problems where I have had to contact Customer Support.
What do you dislike about the product?
Takes a little bit of time to get used to navigation and find exactly what you want.
What problems is the product solving and how is that benefiting you?
It is helping us identify failures in GDPA, service quality and this helps us put training and support in place to solve that issue.
The ease of use for the user is amazing!
What do you like best about the product?
How easy it iss to use and learn for newcomers.
What do you dislike about the product?
That it is not use throughout my company.
What problems is the product solving and how is that benefiting you?
It helps with the interaction needed when it comes to scoring agents.
Scorebuddy has fantastic potential!
What do you like best about the product?
I like the manager dashboard view- seeing all my agents' scores in one place makes my job really easy. I also like the Reports features and ability to filter down to exactly the data I need.
What do you dislike about the product?
I wish I could get some of the filter options to stick (eg, instead of changing from Score Date to Even Date every.single.time could this be a semi-permanent in options somewhere?). Also, the employee dashboard view is no where near as user-friendly and intuitive as the manager dashboard. Our employees often get lost.
What problems is the product solving and how is that benefiting you?
Making and managing records of our agents' performance. This is important to making sure we've got the right talent and quickly remove agents that aren't measuring up to standards.
Easy to use, easy to track and really efficient at looking at Call Quality trends
What do you like best about the product?
I like how it is integrated with my Outlook so any new scores that are done, I am notified so can check the call quality of my team and see a easy to read but very comprehensive look at the scores of my team.
What do you dislike about the product?
I think moving people to under different leaders and adding them on can take longer than needed. This is a very small issue though
What problems is the product solving and how is that benefiting you?
When my Team are Reviewed on ScoreBuddy for the inbound calls, this allows myself to have structured feedback and training prepared to support those who quality dropped and need additional support.
Generally easy and intuitive to use but with some annoying glitches
What do you like best about the product?
Analytics are easy to navigate and generate
Easy to navigate and view scorecards
Easy to search and filter reports
Easy to navigate and view scorecards
Easy to search and filter reports
What do you dislike about the product?
Times out quickly and you are signed out automatically.
Comments are frequently lost from drafts
Comments are frequently lost from drafts
What problems is the product solving and how is that benefiting you?
Easy to score and monitor agents over long perios of time
Best Usage of time with Vast Features
What do you like best about the product?
The Supervisor Dashboard is my most liked feature as I use it every week to understand where my team stands and the ease of using it. It helps me to easily implement strategies to devise new ways to provide customer support. The integration of Scorebuddy with our internal CRM has helped to save time without the need to switch tabs.
What do you dislike about the product?
I feel it would be great if new options such as online resources to improve the communication or possibility any learning courses to be added in the coaching tab for further enhancement.
What problems is the product solving and how is that benefiting you?
Scorebuddy provides a comprehensive view of my agents performance and also makes sure to stay compliant in the process.
Streamlined Quality Tool and more
What do you like best about the product?
Scorecards are easy to update and customize as business and calltype needs change.
What do you dislike about the product?
I would like an AI implementation. It would also be nice if there was a current timezone features for more accurate real time date/time cross reference.
What problems is the product solving and how is that benefiting you?
Quality monitoring and reporting to direct how quality can work with training and operations to improve overall call handling. Weighted options to show the importance of each piece of a call are crucial.
Scorebuddy a Good Partner
What do you like best about the product?
The ability to design something for what I need in my department.
What do you dislike about the product?
Petty but can we change the time and date to American date and regular not military time.
What problems is the product solving and how is that benefiting you?
Improving our agents as sales people by being able to quantitate where they may need improvements.
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