Sold by: ScorebuddyÂ
Deployed on AWS
Scorebuddy is the market-leading contact center quality assurance (QA) solution that uses embedded Al to improve operational efficiency, drive agent engagement, and uncover actionable insights. Scorebuddy uses Al to automatically analyze 100% of the interactions, flagging those needing further human review. Scorebuddy scales up operations and cut costs, improves customer and agent experiences, and enables targeted agent coaching for real impact.
Overview
Scorebuddy dramatically Improve Operational Efficiency, using Al-powered quality assurance to automate repetitive tasks. Scorebuddy AI speeds up manual evaluations and auto-scores 100% of agent conversations. Scorebuddy generates detailed reports showing root causes behind quality issues. Scorebuddy AI scorecard are totally customisable in terms of QA categories, answer types, weights and more. This enables Scorebuddy AI to match your current QA governance. AI Automation removes hours of manual work and gives human evaluators additional context and guidance for deep dive.
Scorebuddy turns complex QA Data Into Actionable Insights by automating QA reporting to quickly uncover insights and share with anyone via intuitive dashboards and accessible visuals. Use multi-dimensional reports and filters to focus on the QA KPis that matter most to your business.
Highlights
- Scorebuddy offers a Complete QA Suite encompassing: 1. Coaching and Learning (incl. a full-blown LMS platform) 2. Auto-Scoring using AI 3. Business Intelligence to automate reporting 4. Integration with the key Contact Centre platforms
Details
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Scorebuddy QA 100 | Scorebuddy QA monthly fee for 100 users | $30,000.00 |
Scorebuddy QA 200 | Scorebuddy QA monthly fee for 200 users | $59,400.00 |
Scorebuddy QA 300 | Scorebuddy QA monthly fee for 300 users | $88,200.00 |
Scorebuddy QA 400 | Scorebuddy QA monthly fee for 400 users | $116,400.00 |
Scorebuddy QA 500 | Scorebuddy QA monthly fee for 500 users | $144,000.00 |
Scorebuddy QA 600 | Scorebuddy QA monthly fee for 600 users | $171,000.00 |
Scorebuddy QA 700 | Scorebuddy QA monthly fee for 700 users | $197,400.00 |
Scorebuddy QA 800 | Scorebuddy QA monthly fee for 800 users | $223,200.00 |
Scorebuddy QA 900 | Scorebuddy QA monthly fee for 900 users | $248,400.00 |
Scorebuddy QA 1000 | Scorebuddy QA monthly fee for 1000 users | $273,000.00 |
Dimension | Description | Cost/unit |
|---|---|---|
Additional ScorebuddyQA user | Monthly price per user provisioned beyond the number covered in the Contract | $25.00 |
Scorebuddy LMS | Monthly price for each user when LMS is enabled, applies to all users in instance | $9.00 |
Scorebuddy Cx | Monthly price for each user when Cx is enabled, applies to all users in instance | $15.00 |
Scorebuddy Coaching user | Monthly price for each user when Coaching is enabled, applies to all users in instance | $9.00 |
Scorebuddy BI user | Monthly price for each user when Scorebuddy BI is enabled,applies to all users in instance | $9.00 |
Vendor refund policy
Refunds are not available during the committed subscription term.
Legal
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Delivery details
Software as a Service (SaaS)
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Support
Vendor support
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