Scorebuddy QA
ScorebuddyReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
709 reviews
from
External reviews are not included in the AWS star rating for the product.
An expensive spreadsheet
What do you like best about the product?
The idea of having the QA automatised is great but I think the delivery is not what we expected.
What do you dislike about the product?
User interface is from the 2000s, and very complex to use and integrate. The team is not very responsive, VP of marketing requested a video testimonial and stopped replying.
What problems is the product solving and how is that benefiting you?
Quality Assurance - Being able to automate the QA but not working at the moment after around 5 months
Scorebuddy experience
What do you like best about the product?
The option to select the period of time you want to check!
What do you dislike about the product?
I would like it for it to have more clear outlays
What problems is the product solving and how is that benefiting you?
It is much easier for each agent to check upon their QA stats anytime without having to ask their direct supervisor
Scorebuddy , My Awesome Buddy!
What do you like best about the product?
It's very easy to use especially with the calibration. Useful and convenient! Everyone can use it anywhere they are.
What do you dislike about the product?
Some boxes are not needed but cannot be removed
What problems is the product solving and how is that benefiting you?
Problems Scorebuddy Solves:
Inconsistent Quality Monitoring: Traditional QA processes can be subjective and inconsistent. Scorebuddy provides standardized scoring criteria that ensure every agent is evaluated fairly and uniformly.
Manual and Time-Consuming Evaluations: Evaluating calls and interactions manually takes a lot of time. Scorebuddy automates much of this process, speeding up feedback loops.
Lack of Real-Time Feedback: Without timely feedback, agents can continue making the same mistakes. Scorebuddy helps deliver quicker insights so agents can improve faster.
Difficulty in Identifying Training Needs: It can be hard to spot trends or recurring issues across many interactions. Scorebuddy’s analytics highlight specific areas where agents or teams need coaching.
Limited Visibility for Managers: Managers often struggle to get a clear overview of team performance. Scorebuddy dashboards provide real-time metrics and detailed reports.
Benefits You Could Experience:
Improved Customer Experience: By consistently monitoring and improving agent performance, customer interactions become smoother and more effective.
Increased Agent Productivity and Morale: Agents get clear, actionable feedback and recognition for good performance, leading to motivation and faster skill development.
Data-Driven Decisions: Management can use reliable data to make informed decisions about training, staffing, and process improvements.
Cost Savings: More efficient QA reduces the resources spent on manual evaluations and lowers the risk of costly errors.
Inconsistent Quality Monitoring: Traditional QA processes can be subjective and inconsistent. Scorebuddy provides standardized scoring criteria that ensure every agent is evaluated fairly and uniformly.
Manual and Time-Consuming Evaluations: Evaluating calls and interactions manually takes a lot of time. Scorebuddy automates much of this process, speeding up feedback loops.
Lack of Real-Time Feedback: Without timely feedback, agents can continue making the same mistakes. Scorebuddy helps deliver quicker insights so agents can improve faster.
Difficulty in Identifying Training Needs: It can be hard to spot trends or recurring issues across many interactions. Scorebuddy’s analytics highlight specific areas where agents or teams need coaching.
Limited Visibility for Managers: Managers often struggle to get a clear overview of team performance. Scorebuddy dashboards provide real-time metrics and detailed reports.
Benefits You Could Experience:
Improved Customer Experience: By consistently monitoring and improving agent performance, customer interactions become smoother and more effective.
Increased Agent Productivity and Morale: Agents get clear, actionable feedback and recognition for good performance, leading to motivation and faster skill development.
Data-Driven Decisions: Management can use reliable data to make informed decisions about training, staffing, and process improvements.
Cost Savings: More efficient QA reduces the resources spent on manual evaluations and lowers the risk of costly errors.
Scorebuddy Review
What do you like best about the product?
Its very intuitive, efficient and performance improving
What do you dislike about the product?
I have a difficult to locate some pending reviews to be approved
What problems is the product solving and how is that benefiting you?
It does improve our performance and quality at all
A very good system for compliance
What do you like best about the product?
The Dashboard feature make it easy to use.
What do you dislike about the product?
The inability to change from light mode to dark mode
What problems is the product solving and how is that benefiting you?
We notified about our compliance, and we can improve by being alerted and coached
User-friendly interface.
What do you like best about the product?
What I like best about Scorebuddy is its user-friendly interface. It’s intuitive and easy to navigate, which makes reviewing and scoring interactions much more efficient. The layout is clean, and the way categories and comments are structured helps streamline the QA process without feeling overwhelming.
What do you dislike about the product?
So far, I haven’t found anything to dislike about Scorebuddy.
What problems is the product solving and how is that benefiting you?
Scorebuddy helps solve key challenges in quality assurance by providing a structured, transparent way to evaluate customer interactions.
Easy, convenient and interactive way to provide feedback to our team members.
What do you like best about the product?
I love how user friendly Scorebuddy is. The interface is presented well so that usage is intuitive. I also love that they have training videos that we can provide to each new user we add to the program.
What do you dislike about the product?
My least favorite aspect of this program is the reporting. While they provide many different reports we can run; the reports are not easily filtered and there isn't one report that combined all of the data we need in one, easy to manipulate report.
What problems is the product solving and how is that benefiting you?
They provide a comprehensive way for us to monitor and direct the quality aspects of all of our depts. This is not just for CSR's. We use it across many of our depts, for different types of roles, because the scorecards are easy to develop into information that is relevant to each role.
Great User Interface
What do you like best about the product?
The clean user interface alongside with the color choices but also the multiple categories that can be used on each review.
Great way of tracking different KPIs with options of seeing graphs, individual scores, team scores etc.
+ bonus points for options to request 1:1 through the software instead of having to jump to other 3rd party softwares for that.
Great way of tracking different KPIs with options of seeing graphs, individual scores, team scores etc.
+ bonus points for options to request 1:1 through the software instead of having to jump to other 3rd party softwares for that.
What do you dislike about the product?
When reviewing my individual QX scores, I have an option to either Accept or Request 1:1 (challenge) - this is good. What I do not like is that the button to ''Accept'' or ''Request 1:1'' is at the bottom of the page and have to scroll all the way down every time.
On one side it's good because it forces me to review thoroughly but on the other hand, if I have multiple QX scores at 100% and I am fine with that, I would rather be able to have the Accept button on the top page.
On one side it's good because it forces me to review thoroughly but on the other hand, if I have multiple QX scores at 100% and I am fine with that, I would rather be able to have the Accept button on the top page.
What problems is the product solving and how is that benefiting you?
Gives me an overview of the quality of my work and is benefiting me by helping me know on which areas I need to focus.
Efficient and user-friendly tool for quality monitoring
What do you like best about the product?
Scorebuddy is easy to navigate and intuitive, making it simple to track performance metrics and evaluate quality across teams.
What do you dislike about the product?
Occasionally, the user interface can be slow to respond, especially during peak hours.
What problems is the product solving and how is that benefiting you?
The platform also offers detailed reporting and analytics, which make it easier to identify trends and areas for improvement.
Really good
What do you like best about the product?
I have my feedbackI need to keep track of my chats to improve the service.
What do you dislike about the product?
I don't always agree with the results.because sometimes I disagree
What problems is the product solving and how is that benefiting you?
Customer Servivce Agent
showing 11 - 20