Qualified
Qualified.com, Inc.Reviews from AWS customer
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Website Visitor Education
What do you like best about the product?
I am the Marketing Manager at EAM-Mosca. Qualified has allowed us to see how new and existing customers engage with and move around our site which allows us to know what's working or to make minor adjustments for a better user experience. Because of the integration with SalesForce, we can identify customers currently involved in an open opportunity, a closed opportunity, a major account or brand new to our site. Once identified, we can engage with them easily on return visits. The Qualified team was so helpful, extremely friendly and easy to work with during implementation and has made many suggestions so that we succeed and our customers get the answers they need quickly.
What do you dislike about the product?
Many visitors are slow typists and can get frustrated if having to give a long detailed response. Would prefer to have microphone capability for their use.
What problems is the product solving and how is that benefiting you?
Qualified helps our sales team identify only the visitors that we want to engage with and especially our most highly qualified prospects, allowing us to move them through the sales cycle faster. We have more quality engagement with Qualified than our previous service which was a generic chat tool.
Recommendations to others considering the product:
Don't be afraid to test out different ways to initiate conversations with prospects - our team is constantly trying new greetings to see what gets the best engagement.
HashiCorp and Qualified
What do you like best about the product?
Qualified support has been extremely helpful with both implementation and regular updates. We meet on a weekly basis.
What do you dislike about the product?
Overall our team is satisfied with Qualiifed's service and technology.
What problems is the product solving and how is that benefiting you?
We are leveraging Qualified as an additional stream for inbound lead and pipeline creation.
Love qualified! Best chat tool I've used to date!
What do you like best about the product?
I love how easy it is to access information. I love the experience that we can serve up - Brittany did an excellent job building ours out!
What do you dislike about the product?
It's taking my team a long time to get used to the platform. Longer than I anticipated but I don't think that's a Qualified issue...
What problems is the product solving and how is that benefiting you?
Its giving us another way for our prospects and customers to communicate with us and it provides more leads at the top of the funnel!
Good insights and user friendly
What do you like best about the product?
insights on visitors and team performance
What do you dislike about the product?
for some regions we can't see live visitors because of the cookies
What problems is the product solving and how is that benefiting you?
Visitors can book meetings directly and quickly with reps if they are not available. This way we don"t miss prospects.
More sales conversation and improved outbound efficiency!
What do you like best about the product?
I love that Qualified allows us to utilize our #1 asset, the website. We prioritze incoming traffic into Streams using integration with Salesforce, Clearbit, Hubspot and Outreach.io. Our reps don't waste time messaging every visitor that comes to the site, only ones that are ready for pounce. I also love the Signals feature inside Qualified. Our sales team runs a heavy outbound approach. Signals allow them to prioritize and intelligently reach out to both known and unknown accounts that have had website activity demonstrating intent. We are moving from pure cold outreach to warm outreach.
What do you dislike about the product?
The onboarding is extensive and the learning curve can be a bit steep. That being said, it is very clear that Qualified has invested HEAVILY into their Customer Success team. After a couple of weeks of hand holding, the process to build new experiences is not as daunting as it once was.
What problems is the product solving and how is that benefiting you?
We needed to improve the efficiency of our Outbound sales motion and improve the conversion rate of our website. Utilizing Signals, we are now outbounding to accounts we know have hit high-intent pages on our website. And the Outreach integration is awesome - when a prospect clicks through on an email and visits the site, we are alerted. This has allowed us to continue the conversation from email, right on to our website.
Director of Growth Marketing & RevOps
What do you like best about the product?
The implementation and onboarding process was seamless and efficient and the team was so supportive. Our account development team got up to speed incredibly quickly and they LOVE Qualified! Within the first week, we've converted traffic from our top accounts into meetings.
What do you dislike about the product?
At this point in our implementation, i do not have any feedback.
What problems is the product solving and how is that benefiting you?
Our objective is to convert website traffic from our ideal customer profile and target accounts into demo requests and meetings. The account development team is now able to see in real-time when our target accounts are on site and able to engage contacts and convert them faster.
Outstanding product and service
What do you like best about the product?
Customer support, knowledge, creativity, and examples are exemplary. Kudos to Anna on her regular sessions with our team to maximize the value of the service and a very good platform. She's even demonstrated excellent knowledge of how Qualified integrates with our platform and tools.
What do you dislike about the product?
Nothing to date. Our sessions utilize all time permitted and then some to utilize the extensive capabilities of this software.
What problems is the product solving and how is that benefiting you?
Maximizing speed to lead
New Qualified Customer
What do you like best about the product?
Within our first week using Qualified we've booked 2 meetings with our top target accounts. Tanya Mamayenko did a fabulous job with onboarding and setting the team up for success.
What do you dislike about the product?
From what we are seeing as a new customer, there are no issues and nothing we dislike.
What problems is the product solving and how is that benefiting you?
Giving us a clear view of folks on our website along with providing the appropriate dashboards to help the team stay focused on top accounts
Customer service is on point!
What do you like best about the product?
We have had great success using Qualified. Their customer service is some of the best I've seen.
What do you dislike about the product?
I haven't run into anything I dislike at this time.
What problems is the product solving and how is that benefiting you?
Qualified itself is an awesome platform that has assisted us in generating business and increasing our productivity by having a great UI that is super user-friendly.
Great experience, support staff, implementation and UI
What do you like best about the product?
Implimnetation and the support staff to help with our switching from one chat vendor to Qualified coupled with Qualified reporting capabilities.
What do you dislike about the product?
Nothing to report, the speed and support have been amazing
What problems is the product solving and how is that benefiting you?
Ease of access to reporting against chat and sales chat performance and ability to engage with prospects in a more natural conversational way
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