Qualified
Qualified.com, Inc.Reviews from AWS customer
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Impactful & fun to use
What do you like best about the product?
The ROI potential for this tool is incredible. In my role in digital marketing, I'm responsible for managing our Experiences. I get excited thinking about the possibilities for testing and improvement. Experiences are fun to build - it's almost like doing a puzzle! I also appreciate my account rep, Tanya, who is super helpful and likes to geek out with me about fun Experiences we've seen, test ideas, etc.
What do you dislike about the product?
The only capability I'm really wishing for is to be able to print out an Experience. I sometimes find it difficult to review an Experience start to finish, and really "see" the whole thing come together, within the platform.
What problems is the product solving and how is that benefiting you?
Qualified is helping us increase the business value of our website. The bot chat can be manipulated and tested in many ways to drive more inbound leads. Sales reps can seamlessly jump in to have human conversations and schedule meetings when there's an intriguing prospect.
A Core Piece to Our Marketing Success
What do you like best about the product?
Qualified lives at the perfect cross-section of chat, intent, and impact. Having access to all these features allows us to continue to generate engagement from folks visiting our website, AppExchange Listing, and marketing assests. Their account team is some of the best and brightest I've worked with.
What do you dislike about the product?
I've not really found many downsides to Qualified. Much like any modern solution, I'd say there's always a learning curve to using the system, but again, their support and account team continually go above and beyond!
What problems is the product solving and how is that benefiting you?
Qualified allows us to chat live with folks visiting our site and AppExchange listing -- additionally by leveraging their pipeline cloud solution, we're able to understand the trends of accounts and how they are navigating their site and better tailor our messaging to them.
Powerful platform + expert support driving results
What do you like best about the product?
Qualified has quickly become a game changer for our pipeline growth efforts. This robust platform brings together best-in-class tooling for real-time website prospecting and user data insights. I was especially impressed with its powerful integration with Salesforce, allowing us to weave Qualified into our existing workflows while enhancing our existing efforts.
But what really sets Qualified apart is the hands-on, expert support we receive from our Success Architect, Tanya. She made onboarding as painless as possible by mapping out and implementing all the best practices while making sure to be in alignment with our current processes and business objectives. Tanya empowers our team to make the most out of this powerful platform and integration.
But what really sets Qualified apart is the hands-on, expert support we receive from our Success Architect, Tanya. She made onboarding as painless as possible by mapping out and implementing all the best practices while making sure to be in alignment with our current processes and business objectives. Tanya empowers our team to make the most out of this powerful platform and integration.
What do you dislike about the product?
There is nothing in particular that I dislike about this platform. I will say that the robust nature of the platform can seem complicated at times, but our Success Architect set us up for success through excellent support and guidance. She came in with a clear blueprint for onboarding, training, and ongoing enhancements which empowered us to move quickly and make the most of the tool.
What problems is the product solving and how is that benefiting you?
Qualified helps bridge the gaps in our lead gen and pipeline growth initiatives. Through seamless integrations with our existing workflow (Salesforce, Slack, and Microsoft Office), its platform equips our SDR and marketing teams to make informed engagements at the right time while improving our customer experience.
Amazing app to capture business!
What do you like best about the product?
Qualified allows us to capture all traffic on our website and the great thing about is we can make our approach personable and live. We the new addition of video chat along with chat option, we are able to connect with the client live and engage in conversations. Real people conversations instead of bots. Love how it is synced with SalesForce.
Robert Kubovic, Katie O'Neil and the help desk are always quick to respond!
Robert Kubovic, Katie O'Neil and the help desk are always quick to respond!
What do you dislike about the product?
Nothing as of yet! The only thing would be ideal is to be able to save a transcript of a video call which Qualified team is working on. Video chat takes up most of the screen.
What problems is the product solving and how is that benefiting you?
No problems that required solving. But allowed us to enhance the service we provide and capture all traffic on our website. Business has increased since we are able to engage with clients who are in research phase.
Great tool to engage customers and prospects
What do you like best about the product?
We are able to engage customers and engage prospects alike with an optimal experience in real-time to support business needs. If a customer is seeking support, we are able to advance quickly; and if a prospect is looking for enterprise software in support of revenue-generating programs, we can move the conversation and inquiry forward. Our rep at Qualified,Tanya Mamayenko, has been truly exceptional in supporting us.
What do you dislike about the product?
There isn't anything I would say that I dislike. Qualified is highly configurable; so it takes some time, in a good way and in the right way, to create an engaging and optimal experience for website visitors.
What problems is the product solving and how is that benefiting you?
We are better positioned to address customer inquiries as well as engage with prospects in a meaningful and direct way with live team members in support of their business needs.
Great product with great support!
What do you like best about the product?
We're seeing great results using Qualified. Not only is it a fabulous product, but the level of support we receive is second-to-none. Our CSM is consistently on the ball. Shelby is proactive, collaborative, and offers tailored solutions that work within the current needs of our business.
What do you dislike about the product?
No downsides to note so far.............
What problems is the product solving and how is that benefiting you?
Great quality leads. Looking forward to tailoring the solutions as part of our website upgrade.
Qualified is an incredible product backed by great customer support.
What do you like best about the product?
The upsides of using Qualified is seeing all of the analytics right after we have a chat on our website. It also allows us to see what our client is searching for to better alter our expereince for our customers and get to the point faster. There is also incredible customer support, our rep Trey has helped us in every way to make our time with Qualified better. He answers every single on of our questions within a timely mannor. We greatly appreciate everything he has done. His so patient and explains everything. Trey has taught us everything there is to know which in turn makes the expereince better for our customers. Qualified also has so many other features compared to many of the competitiors. It is a great product, and I am happy to be a user of it.
What do you dislike about the product?
The downside to Qualified was the training app because it was very glitchy and hard to follow along with. The training information itself was great but the website was hard to use because of the glitches. Another downside is that my app tends to glitch out and I have to use it on my web broser. If I use it on the app I downloaded then it will disconnect from my Salesforce and not connect. I also constantly get errors when I try to connect it so I stick to using it on the website. When I am on the website it connects to Salesforce so that when I am trying to add in a client it conects right over.
What problems is the product solving and how is that benefiting you?
Qualified is simplifying our website chat and helping us to get more clients through it. it is able to get direct answers out of our clients which helps our sales team and more. Not only that but it drastically helps us book meetings while we are away and ties in our other used apps such as Salesforce and Slack. It is helpful to hear the notifications on Slack as soon as someone is ready to chat which brings me right to them. I also get the notifications when I am away from my desk. It is also great because of the notifications across multiple different platforms.
Our company loves Qualified!
What do you like best about the product?
Qualified is super easy to use and provides a lot of good insights for companies. It's great to have Trey as our rep to help us with anything we need! This platform makes it much easier to generate leads and communicate quickly with those on our site. We can also reach out first which is helpful as well. I also really like how you can see the details of who is on the site. It's helpful in conversation and in setting meetings to know the company, email, employee count, location, etc. of those who are on the site. There's so many ways you can use the app to fit your company. Also, the dashboard makes it really helpful to see how Qualified is working for your company and maybe areas where improvement can be made. Another nice thing is the integrations. Having salesforce and slack connected helps all of our apps and work stay together.
What do you dislike about the product?
It's a little confusing to configure any chat routing yourself, but it's nice to have a Qualified rep who will do it all for you. I wouldn't say there's anything I really dislike overall.
What problems is the product solving and how is that benefiting you?
Helps us set up meetings easily and communicate with customers quickly. Also helps input leads into salesforce easily. It helps us answer questions quickly for our customers as well. Overall it makes us more efficient and effective with our website. Anyone on the site can reach out with a simple click and be able to set up meetings within minutes. There's so many different uses for Qualified that we continue to brainstorm new opportunities all of the time.
Top Notch Platform and Team!
What do you like best about the product?
Qualified is an amazing platform that has truly transformed our website engagement and improved our pipeline. The tool is extremely intuitive and user-friendly for our reps making it a smooth onboarding process. I love the Salesforce-native design making it easy for cross-functioning teams to view chat conversations within Salesforce. The highly customizable platform allows my team the ability to creatively A/B test experiences and make adjustments as needed. Not only is the platform AMAZING, but the Qualified team is top-notch! Our CSM Andrew is the best of the best — he is extremely knowledgeable about the product, always readily available to help our team execute on our goals, and has been a key player in driving our success!
What do you dislike about the product?
I have nothing negative to say about Qualified — they have a great product and a fantastic team!
What problems is the product solving and how is that benefiting you?
Qualified is giving our Inbound team full visibility into who is on our website and which visitors they should engage with while providing them context to produce more targeted and positive conversations. We have seen a major uptick in engagement and a large portion of pipeline influenced by Qualified.
Really effective platform
What do you like best about the product?
Great way to track your real time website traffic
What do you dislike about the product?
Connection between desktop and mobile could be stronger
What problems is the product solving and how is that benefiting you?
It provides a direct link to customers
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