Qualified
Qualified.com, Inc.Reviews from AWS customer
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Qualified Customer Service is 5 Stars!
What do you like best about the product?
Our customer support person has been the best. He helps us set up and maintain the product and write copy for our chat experiences. He even helped us set up A/B testing architecture to make sure our changes were really working.
What do you dislike about the product?
The UX of the product could be better. When looking at a conversation, it's hard to see the entire experience at once; there is a lot of dragging around the screen. If Qualified had an export button to look at the entire conversation in a word document or google sheet that would be a big improvement!
What problems is the product solving and how is that benefiting you?
Qualified helped us have a more sales focused discussion with prospects on our website. Our prior chat company got us a lot of support tickets which is not our primary use case for chat.
Qualified stands out in the sea of same
What do you like best about the product?
We recently switched from Drift to Qualified. Not only is their customer success team top-notch, but they provide you with a smooth implementation and an unmatched, thorough onboarding process. Your success is their priority – they showcase this with more proactive, hands-on support in building and optimizing chatbot experiences while identifying untapped opportunities (compared to Drift).
Because we heavily rely on Salesforce, we needed a more robust integration infrastructure with it, and Qualified gave us just that. Meaning no more routing limitations or issues! To add to the laundry list of benefits, Qualified allows you to gather deeper insights from site visitors, and personalize chat experiences accordingly. This has been an absolute game-changer for our marketing and sales teams!
Because we heavily rely on Salesforce, we needed a more robust integration infrastructure with it, and Qualified gave us just that. Meaning no more routing limitations or issues! To add to the laundry list of benefits, Qualified allows you to gather deeper insights from site visitors, and personalize chat experiences accordingly. This has been an absolute game-changer for our marketing and sales teams!
What do you dislike about the product?
Configuring chat routing independently can be a daunting and complex task. The silver lining is the level of support your customer success architect gives you in setting up configurations for you.
What problems is the product solving and how is that benefiting you?
It's helping us capture more meetings, capitalize on visitors showing intent, and better personalize experiences to drive higher site engagement. This helps us in our mission to drive more qualified pipeline.
Great technology with an excellent customer success team
What do you like best about the product?
-Very easy to use
-The chat, intent, and integration features
-A/B testing
-Customer success is much better than competitors
-The chat, intent, and integration features
-A/B testing
-Customer success is much better than competitors
What do you dislike about the product?
There is a lot to learn once in the tool, but that should be expected with any great technology.
What problems is the product solving and how is that benefiting you?
Qualified helps us turn website visitors and potential leads into customers via chat.
Unparalleled Visibility, Functionality and Great Customer Support
What do you like best about the product?
Qualified gives us a wealth of information on our website visitors that we never had before. Qualified allows us to see exactly how a visitor arrived on our site and know what pages they are looking at in real-time. Combining that data with additional information from Salesforce and Clearbit gives us the intel we need for our reps to successfully engage with web visitors through chat. The ability to segment our website visitors based on custom criteria that makes sense to our team also helps us prioritize our time and efforts. The biggest winner in my book is their excellent customer support and implementation team. Our Qualified customer success architect cares about our success and is an invaluable partner in getting Qualified up and running the way we want.
What do you dislike about the product?
Only minor features that are missing such as integrations with certain ad platforms and automated expiration of specific chat experiences. BUT there's always a work around, so not too bad.
What problems is the product solving and how is that benefiting you?
Qualified provides another avenue for us to engage with prospects on our website. The intel it provides helps arm our chat reps with the information they need to successfully reach out to website visitors and engage them in a meaningful way. Their offline chat experiences also help us provide additional information to visitors and is another way customers can book meetings with us when no rep is online.
Good product, fantastic support.
What do you like best about the product?
The upsides are that you can easily spin up different paths and automation to have the chatbot save salespeople time. Another benefit we look forward to using is the pounce feature to join a user in real time and offer up a chat experience. Also, the Qualified Success Architect we've been working with, Jeff Karges, is absolutely phenomenal; he's always able to help with support as needed and works with us to ensure success.
What do you dislike about the product?
We recently started using it, so I don't have enough information yet on product pitfalls.
What problems is the product solving and how is that benefiting you?
Helping to engage website visitors more dynamically to educate users about our products and assist with sales.
Our Company LOVES Qualified!
What do you like best about the product?
It is great to see who is on our website and follow their activity. To be able to interact with them is invaluable to us. We also love watching them browse and seeing their response as they type it!
What do you dislike about the product?
N/A. We love everything about Qualified.
What problems is the product solving and how is that benefiting you?
We have a tough sell and it is great to be able to see who is coming to our website an who is interested in our products and solutions.
Excellent product, ever better Service!
What do you like best about the product?
The platform's power combined with their internal teams invested in customer success. They actually take the effort to help you reach full value.
What do you dislike about the product?
Nothing about the product. Internally it's important to be prepared to put in the operational effort to implement the numerous available integrations.
What problems is the product solving and how is that benefiting you?
Customer experience, speed-to-market, lead generation, and lead prioritization. With Qualified, we can now respond quickly & intelligently to customer requests and lead inquiries.
Seamless Implementation Process
What do you like best about the product?
Brittany was extremely proactive throughout the implementation, keeping us on schedule and promptly answering any and all questions. The entire Qualified team was incredibly knowledgeable and supportive, and the corresponding certifications and trainings armed us with all the resources needed for a successful launch.
Real-time access to CRM and Intent data to enrich our website visitors made for a seamless integration and has been a gamechanger. It's clear that the Qualified team understands the various needs of Marketing, Operations, and Sales and does a great job intertwining them.
Real-time access to CRM and Intent data to enrich our website visitors made for a seamless integration and has been a gamechanger. It's clear that the Qualified team understands the various needs of Marketing, Operations, and Sales and does a great job intertwining them.
What do you dislike about the product?
I would love to see an "export experience" feature in the future to easily share each flow with a broader team outside of the tool - this would be helpful for content approval/edits!
What problems is the product solving and how is that benefiting you?
Qualified is giving us incredible insight into our website. It allows us to tap into our greatest asset to identify our most valuable visitors, instantly start sales conversations, convert outbound and advertising traffic, and uncover buying intent signals.
Great platform and amazing customer support throughout!
What do you like best about the product?
A seamless integration from start to finish, with the best account managers to guide you through the process even after go-live. A special thank you to Sarah Flohr, as she continues to be amazing, solving any issues we have and ensuring we are getting the reporting and support we need!
What do you dislike about the product?
I can't think of anything we'd do any differently with Qualified.
What problems is the product solving and how is that benefiting you?
An extra stream of lead capture on the website, better visibility for the BDRs and overall insights into who is interacting and how we can improve experiences in the wider marketing department.
Steady Driver of Web Conversions
What do you like best about the product?
Great interface that is highly customizable for different web initiatives we have running. Would leverage Qualified journeys to help drive customized engagement.
What do you dislike about the product?
Nothing of note, really appreciated their attentiveness in helping us execute our marketing strategies.
What problems is the product solving and how is that benefiting you?
Identifying companies who are in the market for our product and land on our website. It helps us know exactly who is visiting so we can then work on tailoring outreach through remarketing and nurture sequences.
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