Qualified
Qualified.com, Inc.Reviews from AWS customer
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Excellent Product, Amazing Implementation Team
What do you like best about the product?
Qualified provides a great product that allows us to provide a tailored experience to each visitor on our site. In addition, the implementation team was incredibly helpful in discovering our segmentation needs, and customizing the platform for us. They continue to be exceptional from a CS standpoint, long after the contract was signed.
What do you dislike about the product?
I don't have any dislikes thus far. They are very responsive to our requests, and have had a solution for every question we've posed.
What problems is the product solving and how is that benefiting you?
Qualified provides us the ability to tailor our conversation with website visitors based on the attributes of that visitor. This is extremely helpful for our team to prioritize their time based on who is most valuable to us. It aggregates visits on an account level, allowing us to see certain companies that are taking an interest in our market and act accordingly.
Quite simply, the best multi-function chat center we have found.
What do you like best about the product?
Close integration with SalesForce makes reporting easy. A wide range of ways to improve a user experience as possible, and that makes your website truly a great selling tool. It was also relatively fast to implement from another service.
What do you dislike about the product?
Nothing really. It's just a very different experience, so it requires a little re-training, but that a minor nit-pick compared to the huge benefits already realized
What problems is the product solving and how is that benefiting you?
Qualified gives us a fine-grained analysis of what programs, pages, and messaging are working. The ability to track and adjust user experiences is very fast, and there's no longer a lag time for re-tooling user experiences or pages they are being steered to visit.
Exceptional service and visibility
What do you like best about the product?
Qualified provides incredible insight into the visitors on our site and enables our team to engage and offer to help the visitors with their goals. With qualified, we have new visibility into visitors, and the ability to support them in their research..... Close behind this is the exceptional customer service/onboarding process; every step was planned and executed flawlessly. I would double down on their customer support and focus on success.
What do you dislike about the product?
Really nothing that I don't like. While there are always opportunities for a product to improve, at this point I don't have any real issues. If anything there is a learning curve for our team to engage people on the site the right way.
What problems is the product solving and how is that benefiting you?
First - Qualified is giving us insight into who's on the site and what they are reading / researching
Second - Qualified makes it simple for us to chat and answer any of their questions...
Third - great SFDC integration makes the data visible for the whole team
Second - Qualified makes it simple for us to chat and answer any of their questions...
Third - great SFDC integration makes the data visible for the whole team
Qualified is a game-changing offering with a first-class staff behind it
What do you like best about the product?
The sophistication of the chatbot feature, coupled with the ability to customize features and create an inbound website experience.
What do you dislike about the product?
N/A... like any implementation, some steps need attention and consideration throughout the standup process. However, the Qualified team is there to hold your hand throughout.
What problems is the product solving and how is that benefiting you?
We had an issue as a company where we were not converting website traffic. Add in complex personas with unique challenges, completely different expectations and subject matter - Qualified allows us to map incoming website traffic to the right internal resource in a seamless and automated process.
Incredible functionality, great implementation process
What do you like best about the product?
Not only is the functionality of the tool impressive, and the out-of-the-box dashboards and reporting great -- the team supporting our account has been phenomenal. Seeing target accounts' real-time activity and being able to respond is a huge gain for our business, and the lift we've seen in lead gen has already outpaced our projections. Our implementation timing was aggressive, but somehow the team at Qualified (in particular our Solution Architect) made it feasible and not overwhelming. Highly recommend.
What do you dislike about the product?
We had to configure a couple of workarounds to accommodate our field mapping, but we've been pleased with the solutions that were figured out.
What problems is the product solving and how is that benefiting you?
Our lead gen and response time are our primary goals, and so far, our results are outpacing our projections.
Really valuabe tool
What do you like best about the product?
The instantaneous nature of qualified is quite useful! This has allowed us to grab the highest quality leads while they're still browsing the site.
What do you dislike about the product?
Creaticng qualified expriences is not the most user-friendly from the get-go, so you'll be reliant on their team for at least the first while.
What problems is the product solving and how is that benefiting you?
Qualified has given us further insight into our website traffic and helped identify higher quality leads that are really to make a move while on the site.
Blown away by the support that Qualified has given us
What do you like best about the product?
Qualified has given my team the ability to interact with customers real time. Customers have the option of talking to my team immediately or setting up a more appropriate time with a meeting scheduler.
What do you dislike about the product?
So far, there isn't anything to dislike the amount of data they provide can be overwhelming but in a good way. More insights the better
What problems is the product solving and how is that benefiting you?
We do a great job at following up on interest but we lacked the ability to talk with customers in real time. Qualified has filled that hole for us.
We love the Qualified app but the Qualified team is even better!
What do you like best about the product?
Qualified has allowed us to connect more efficiently with our potential prospects.
What do you dislike about the product?
There is nothing we dislike about Qualified. The app is a great improvement from the previous chat bot we had.
What problems is the product solving and how is that benefiting you?
Qualified allows us to connect with our current clients for customer support and bring in new clients by connecting quickly.
The dream of chat realized
What do you like best about the product?
For years now, it feels like we've been promised B2B chat that would help remove friction from the sales process. AI and logic were supposed to help prospects and route them to the right resources. Unfortunately, every chat solution I've used has proven to be nothing but lazy routing. Annoyances that arent' worth turning on.
Qualified has changed that for me, and changed the game.
It's the first chat/ABM/intent tool that I start my day with. It's helped me scout orgs and do winning prospecting. The app makes me 'on' 24/7. And now, with the new video and scheduling capabilities, it's a one-stop platform for sales.
Our marketing team loves it too. Ad opt-ins are now routed to sales reps with lead information populated in Salesforce. It's helped us as an org close millions.
There is so much bad SaaS for sales. Qualified is not that. I'll be rooting for them and pushing for any org I work with to start using them.
Qualified has changed that for me, and changed the game.
It's the first chat/ABM/intent tool that I start my day with. It's helped me scout orgs and do winning prospecting. The app makes me 'on' 24/7. And now, with the new video and scheduling capabilities, it's a one-stop platform for sales.
Our marketing team loves it too. Ad opt-ins are now routed to sales reps with lead information populated in Salesforce. It's helped us as an org close millions.
There is so much bad SaaS for sales. Qualified is not that. I'll be rooting for them and pushing for any org I work with to start using them.
What do you dislike about the product?
It's perfect. Really no complaints.
With PLG becoming huge, it would be nice to see them add in-app chat.
With PLG becoming huge, it would be nice to see them add in-app chat.
What problems is the product solving and how is that benefiting you?
- Account prioritization
- Prospect identification and engagement
- Meeting setting
- Lead routing
- Open/engagement tracking
- Playbook creation
- Deal planning
- Prospect customer service
- Prospect identification and engagement
- Meeting setting
- Lead routing
- Open/engagement tracking
- Playbook creation
- Deal planning
- Prospect customer service
Everthing a marketer needs!
What do you like best about the product?
The product and the support. Both incredible.
What do you dislike about the product?
So far there is not much to dislike. Even when we've run into technical limitations, the qualified team support is really fast and has helped us solve all our issues.
What problems is the product solving and how is that benefiting you?
Lead Gen and web engagement. We base a lot of our strategy around qualified. So far driving great lead gen across many different assets / experiences.
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