Qualified
Qualified.com, Inc.Reviews from AWS customer
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A consolidation play that is more than the sum of its parts.
What do you like best about the product?
I was able to centralize both my chat and instant booking tools into a platform that also had sales tools that opened up a new world for my SDR teams. I moved from Drift for my on site chat tool and from Chilipiper for my instant meeting booker on my main contact us forms. The ability to manage the users and stakeholders for both of these needs in a single place was a huge reclamation of my time. The reliability and robustness of the integration has been a huge load off my mind as I move on to more strategic pursuits.
The deployment and integration process was also one of the best that I have ever had. My CS has been enormously helpful in getting our existing chat journeys over from Drift, getting our teams onboarded and enabled, and helping us use the platform to the full extent that we are able. That being said, we still have more features to explore that we dont have internal bandwidth to tackle yet. We are excited about the possibilities that are still in front of us with the tool.
The deployment and integration process was also one of the best that I have ever had. My CS has been enormously helpful in getting our existing chat journeys over from Drift, getting our teams onboarded and enabled, and helping us use the platform to the full extent that we are able. That being said, we still have more features to explore that we dont have internal bandwidth to tackle yet. We are excited about the possibilities that are still in front of us with the tool.
What do you dislike about the product?
I'd probably only say that the analytics portion of the platform could be more robust and user friendly, however, Qualified provides so much information to SFDC that I do most of my analytics there. I have already watched improvements roll out to that area and I am told even more will be rolling out soon. So, generally happy with what I get in SFDC but would like the platform level analytics to level up to the sophistication of the rest of the platform.
What problems is the product solving and how is that benefiting you?
The need for our chat and meeting setting tools to be consolidated and reliable at the same time. The consistency has made my life a lot less unpredictable. The additional tools that come along with those things are also benefitting us quite a bit. We have seen either improvements or consistency in key metrics through our transition. The ability to make this transition and have all my assuraces to leadership validated was huge.
Huge impact on our organization. Great Customer Success Team! 100% recommend.
What do you like best about the product?
We were shopping for a comprehensive and easy to use chatbot system for our website that connects with our CRM. We decided to go with Qualified and cant be any happier with our decision. Many positive results and outcomes after implementing Qualified. Shout out to Danielle Lipschuts, our Success Architect, shes been a great asset to our team.
What do you dislike about the product?
There is not a lot that Qualified isn't doing right. Qualified has met all my expectations.
What problems is the product solving and how is that benefiting you?
We noticed the trend where users prefer live chat experience over submiting forms or making phone calls. After implementing Qualified, we have seen improvements in website's engagement rate and the overall leads.
Best tool of its kind with the best onboarding team I have ever witnessed.
What do you like best about the product?
The setting up of persona based or campaing based type of custom chat experiences is fantastic. The deannonymization of traffic and matching records is also great. But I have to say what made this software platform just a joy to use is our onboarding and customer success team. In particual Shelby has been fantastic. A great product is only great if it gets used properly and to it's full potention. The onboarding was great, the platform it self is very inuitive, but the customer success team an onboarding really made the use of the product dead simple and easy to see the ROI. After implementing Qualified we had a 27% increase in actual speed to lead / booked meeting and 34% increase in more actual qualified inbounds hitting our funnel. I think every Saas serious about having a very fine tuned and integrated marketing funnel should be on the qualified platform.
What do you dislike about the product?
There is not really anything to dislike about the Qualified platform itself... The only area that I wish was better is having more data sources availible for their deannonymization and enrichment of website traffic. Right now the primary is Clearbit and we are finding that our match rate for Clearbit was hovering around 25% to 30 % match. I mean overall we are glad to get any accurate extra enriched contacts from our web traffic, but we just wish the match rate was higher. I guess this would be more of a comment on Clearbit than it would be Qualified.
What problems is the product solving and how is that benefiting you?
Qualified is definitely screening more of our web traffic and automatically booking meeting only with the most qualied of leads that hit our site. the efficiency gains alon make this product worth it...
A must have for SDR teams!
What do you like best about the product?
Very easy to use platform that transforms the game for SDRs teams! Immediately being able to have a conversation via text, video, or phone call is extremely beneficial. Our team has been absolutely incredible... always quick to respond and does outstanding trainings for the team (shoutout Andrew and Kalyn)!
What do you dislike about the product?
We have had minor issues so far such as employees being recognized as prospects but the team has made it easy to work around this.
What problems is the product solving and how is that benefiting you?
Being able to see which prospects are interacting with our outreach and interested in our platform lets us know where we should be spending our time which is massive.
Amazing product, backed by a proactive team
What do you like best about the product?
Great integrations. Very customizable UI. Lots of cool new features on the roadmap. A lot more customizable than other solutions like drift. My account and technical team is proactive, always looking to ensure we're getting the most out of the platform.
What do you dislike about the product?
The photos of the online reps to me looks a little cheeesy, but you can turn that off ;)
What problems is the product solving and how is that benefiting you?
Turning web visitors into qualified, engaged contacts.
Qualified is a chat solution used by our SDR teams to engage with prospects
What do you like best about the product?
Amazing support that helped us integrate with Slack seemlessly
What do you dislike about the product?
None so far. The SDRs seem to love it and the Slack integration makes it even easier!
What problems is the product solving and how is that benefiting you?
A chat solution used by our SDR teams to engage with prospects.
Qualified Does it
What do you like best about the product?
A single platform for 1st and 3rd party intent. Chat and meeting booker all in one.
The person assigned to our account, Andrew, is one of the best CSMs I've ever worked with.
The person assigned to our account, Andrew, is one of the best CSMs I've ever worked with.
What do you dislike about the product?
Unpolished in some areas, which is understandable for a full suite vs. just a point solution.
What problems is the product solving and how is that benefiting you?
Intent data and appointments.
Very customizable Chatbot that brings in quality leads
What do you like best about the product?
Qualified is a great chatbot product that possesses all the core features and functionalities that you would ever need in a chatbot. Their customer success/account team also serves as a thought partner and help you make the most out of this product.
What do you dislike about the product?
Some minor quality of life things can be improved. For example, you can only use the user portal in one single tab, which makes working between experiences a nuissance.
What problems is the product solving and how is that benefiting you?
Qualified allows our sales team to have direct conversation with our prospects, and allow us to capture more demo bookings and product interests directly on the website.
Qualified is much more than a chat solution
What do you like best about the product?
We started using Qualified as a chat solution for our 2 websites, but it quickly became more than that. First, our Customer Support rep has really helped us refine our routing logic so the right users and leads would go to the right Sales rep based on product interest and territory. Second, we've created experiences that naturally leads a user into booking a demo or talking to Sales when it makes sense. Finally, we recently implemented Qualified Meetings which let's a user book a meeting directly after filling up a form so they can find a convenient time right away so they can minimize email and phone tag with Sales. We're currently exploring other Qualified features to provide personalized web experiences to our visitors.
What do you dislike about the product?
Nothing I dislike, but at the end of the day, Qualified is a tool. Making sure this works for you will require internal buy-in, training, and a good look at your current processes.
What problems is the product solving and how is that benefiting you?
Qualified is allowing us to talk and engage with web visitors the way they want to. It allows us to have educated conversations with them and to provide value early on so we can build trust before they're willing to meet with us.
Wonderful product for engaging with customers!
What do you like best about the product?
Qualified makes it so easy to create custom experiences for our customers on our website. A really great tool for promoting events, enrolling new advocates into our program and drawing awareness to new products and features.
What do you dislike about the product?
Nothing at the moment. The tool is very intuitive and easy to customize. I love that we can tie to Salesforce campaigns to track engagement and we can setup Slack notifications whenever someone clicks on a chat flow!
What problems is the product solving and how is that benefiting you?
With so many ways to communicate with customers, we need a way to break through the noise of sending lots of emails. The Qualified chat experience puts the engagement back in our customers' hands and let's us know when we should reach out and about what. It's a creative solution to sharing what we have going and letting the customer tell us what they're interested in.
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