Qualified
Qualified.com, Inc.Reviews from AWS customer
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Always helpful and easy to use
What do you like best about the product?
Qualified has great training programs, with easy to digest lessons and a lot of support from our rep, Rob. There are never issues with chat popping up and it links with all our programs seamlessly.
What do you dislike about the product?
Nothing - just looking forward to learning more about how to use the platform and data.
What problems is the product solving and how is that benefiting you?
Qualified connects us with customers in real time. It benefots us by getting personalized messages to them.
Easy-to-use product, great customer support
What do you like best about the product?
Easy-to-use interface, with audit logs to identify where prospects may have routed wrong. I work as the administrator, so being able to have our SDRs sign up flawlessly and efficiently, and then being able to track everything they're doing (not just the positive things like # of meetings, but also where things might be going wrong and need to be fixed). Linnea Hamada as customer support has been an absolute godsend as well, she's been incredibly helpful.
What do you dislike about the product?
Nothing specifically on Qualified's side, but where we've experienced some problems is Qualified connecting with other tools, such as Marketo, Google Tag Manager, SFDC.
What problems is the product solving and how is that benefiting you?
Not necessarily a problem, but we are getting hundreds of visitors to register for webinars on our website, so it's great to have Qualified now offer those people a meeting to expedite the call process.
Great product
What do you like best about the product?
Easy interface
Fast response from our CSM/Implementation team
Good prospect experience for prospects
The integration with Salesforce as been great
Fast response from our CSM/Implementation team
Good prospect experience for prospects
The integration with Salesforce as been great
What do you dislike about the product?
I haven't found any downside for the time being
What problems is the product solving and how is that benefiting you?
Booking appointments for sales reps and submitting demo request or support.
Friendly and knowledgeable reps make working with Qualified a delight
What do you like best about the product?
Customer support is fantastic! Our rep Cassie is incredibly knowledgeable, fun, friendly, and quick to help us with any questions or concerns. She helps us from both a technical standpoint and overall strategy, putting a lot of thought and care into how we can get the most out of Qualified. Also, I love the ability to quickly make customized experiences for specific organizations, events, content assets, etc.
What do you dislike about the product?
I can't think of anything at the moment.
What problems is the product solving and how is that benefiting you?
Qualified is helping us connect with more prospects and book more meetings.
Great Experience
What do you like best about the product?
Great user experience with amazing customer support. Our Success Architect (Shelby) has helped every step of the way and is extremely knowledgeable. Live chat has also been very helpful.
What do you dislike about the product?
Can be complex to set up some functionality, but the team has been helpful with any questions.
What problems is the product solving and how is that benefiting you?
Helps us to solve reaching target prospects as soon as they land on the website. Helping us to fill our pipeline with qualified inbound leads.
Qualified - Exceptional Support
What do you like best about the product?
The platform is easy to use, it's not so complicated that you have to spend months to get started. And, there is so much power in Qualified, you continue to build, learn and add new functionality which drives leads, pipeline and new revenue.
However, our true success has really come from our Customer Success Leader, Jennifer Schneider who continues to share new ideas, helps us drive our strategy and pushes us to get the most of Qualified. Without her, we would not be this far, but in such a short time we are already driving new leads and pipeline - she is a huge key to our success!
However, our true success has really come from our Customer Success Leader, Jennifer Schneider who continues to share new ideas, helps us drive our strategy and pushes us to get the most of Qualified. Without her, we would not be this far, but in such a short time we are already driving new leads and pipeline - she is a huge key to our success!
What do you dislike about the product?
Nothing really - I have found the platform and Qualified team extremly helpful.
What problems is the product solving and how is that benefiting you?
Qualified helps us qualify leads through our website quickly and provide availaiblity for Live Chat with our BDR team. Additionally, when a live person is not available it schedules meetings for us.
Qualified Is Critical For Business That Want to Drive Revenue
What do you like best about the product?
I love having a dedicated client success architect for our account. Our new point of contact is Cormac Malley who took over after Genise Christianson. The hand-off was seamless and Cormac was able to dive in and immediately help by building out custom solution dashboards for us and simplify some of our currrent lead routing flows. I love that all of the technical work is handled by the Qualified team and since launching the new AI SDR capability it has been very low lift internally.
What do you dislike about the product?
I would like the ability to have a multi-select option within the chat if someone was interested in learning about more than 1 product/solution. Our sales team would like the ability to leave the chat window and view another tab without being marked as away.
What problems is the product solving and how is that benefiting you?
Qualified has helped to provide an interactive and proactive engagement experience on our website. Rather than passively waiting to have a web visitor fill out a form, we now offer a proactive chat prompt from AI SDR we built. It helps provide real-time guidance to our web visitors. We were also able to offer a "skip the form" meeting booking experience, which has helped speed up the lead follow-up time for our sales team and reduce the amount of time trying to schedule a meeting. This is a better experience for the prospect and our internal sales team.
Chat, prospecting, and monitoring tool all in one with extremely helpful account management!
What do you like best about the product?
I would say the fact that we have an account manager helping us build segmented chats & constant training of the tool. Our previous chat vendor required us to do all of the backend work which was extremely time consuming. Our account manager is amazing and the ability to integrate with our other tools like 6sense, Salesforce, and Marketo makes everything better. It is also amazing to monitor who is visiting our website, allowing our inbound sales reps to hop in and start a personalized chat! The tool is very easy to use and the best part is that we got MORE with LESS cost.
What do you dislike about the product?
Nothing so far. We have been using the tool for a few moths now.
What problems is the product solving and how is that benefiting you?
Qualified solved many things. First, it gave us more time back in our day because we have a dedicated account manager to help us create our chats. Secondly, it helped us with reporting, analytics, and tracking since Qualified integrates with our other tools like Salesfore, Marketo, and 6sense. Thirdly, it met our budgetary needs without sacrificing our inbound web engagement.
Qualified is a great partner for driving unique experiences
What do you like best about the product?
Being able to create custom chat experiences by landing page or audience is exactly what we are trying to do with our segmented approach to marketing. We are seeing, real-time, valuable engagements from these experiences. I'd say our biggest value with Qualified is our partnership. Our Success Architect, Brittany Rhyme, makes working with Qualified easy and is constantly bringing new ideas and best practices to the table. Qualified is a valuable tool, but Brittany helps make it invaluable.
What do you dislike about the product?
There's not a lot to say. We enjoy working with this product and team.
What problems is the product solving and how is that benefiting you?
Qualified allows real people from our company to connect with interested buyers in real-time. In the past we'd have prospects fill out a form then someone would get back to them. Now, we can answer inquiries as they are happening. Which aligns directly with the level of service we bring to our customers.
A near-perfect experience with Qualified!
What do you like best about the product?
Allows a seamless chatbot experience via our website. The onboarding/customer success team has been extremely valuable from Day 1. Integrations with a variety of platforms are done easily, and have yet to have an issue.
What do you dislike about the product?
The only downside of Qualified is having another tool to manage, increased lead engagement, and opportunity creation.
What problems is the product solving and how is that benefiting you?
Qualified helps our ISM/BDR teams get involed directly with site users. It allows them to easiliy schedule meetings, and provides great analytics and intent for prospecting.
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