Qualified
Qualified.com, Inc.Reviews from AWS customer
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Exceptional Partnership with Qualified – and an Even Better Team!
What do you like best about the product?
What I like best about Qualified is how intuitive and powerful the platform is when it comes to creating personalized, real-time experiences for our high-value website visitors. It allows us to meet buyers where they are in their journey—with smart routing, dynamic messaging, and seamless integrations that truly connect marketing and sales. We have been loving the opportunity to explore the functionality of the AI SDR, ours is named QUINN, and the AI Email Campaigns.
But what truly sets Qualified apart is the people behind the platform—especially our incredible Success Architect and account rep, Brittany. From day one, Brittany has been an absolute rockstar. She consistently goes above and beyond to ensure we're successful, offering strategic guidance, hands-on support, and thoughtful recommendations tailored to our goals. Her proactive communication, deep knowledge of the product, and genuine investment in our success make her an invaluable partner.
Thanks to Brittany and the Qualified team, we’ve launched more targeted and personalized campaigns, improved lead conversion, and strengthened alignment between our marketing and sales teams. We truly feel like we have a partner in our corner who understands our business and is always ready to help us level up.
If you're considering Qualified, know that you're not just getting a powerful platform—you’re gaining a team of experts who are committed to your success. And if you're lucky enough to work with Brittany, you're in very good hands!
But what truly sets Qualified apart is the people behind the platform—especially our incredible Success Architect and account rep, Brittany. From day one, Brittany has been an absolute rockstar. She consistently goes above and beyond to ensure we're successful, offering strategic guidance, hands-on support, and thoughtful recommendations tailored to our goals. Her proactive communication, deep knowledge of the product, and genuine investment in our success make her an invaluable partner.
Thanks to Brittany and the Qualified team, we’ve launched more targeted and personalized campaigns, improved lead conversion, and strengthened alignment between our marketing and sales teams. We truly feel like we have a partner in our corner who understands our business and is always ready to help us level up.
If you're considering Qualified, know that you're not just getting a powerful platform—you’re gaining a team of experts who are committed to your success. And if you're lucky enough to work with Brittany, you're in very good hands!
What do you dislike about the product?
There’s very little to “dislike” about Qualified—it’s a strong platform backed by an even stronger team. Qualified is always iterating and improving, and our Success Architect Brittany does an amazing job of passing along feedback and helping us find workarounds when needed. It’s clear that the team genuinely listens to customer input, which makes us confident these enhancements will come with time.
What problems is the product solving and how is that benefiting you?
With Qualified, we’re able to dynamically route key accounts to the right reps, trigger personalized messaging based on buyer behavior, and create targeted chat experiences that align with our campaigns. But just as importantly, the partnership we have with Qualified sets it apart. Our Success Architect, Brittany, has been instrumental in helping us maximize the value of the platform. Her strategic insight, responsiveness, and true partnership mindset make all the difference. With Qualified, we’re not just using a tool—we’re working with a team that’s invested in our success.
Mike is such a great thought partner and advocate for our company
What do you like best about the product?
We like how customized it can be and how much the team is willing to support us with executing our custom flows. Mike has been a great partner to us, helping track performance week over week but also helping brainstorm new use cases for us.
What do you dislike about the product?
There seems to be a discrepancy between expected behavior and what we experience when it comes to signing out reps when they are inactive. We see some users staying "active" all night or when we know they are away from their computer. We've been troubleshooting but unable to fully solve.
What problems is the product solving and how is that benefiting you?
We are capturing high intent visitors at a key moment, connecting them directly to a sales rep by scheduling a call or allowing the sales rep to call in the moment.
Qualified is a game-changer for B2B pipeline generation
What do you like best about the product?
We started using Qualified to better engage high-intent visitors on our site, and it’s made a huge difference. The AI SDR and live chat features help us connect with the right people at the right time, which has supported pipeline growth.
It’s been especially useful alongside our digital ad efforts across LinkedIn, Google, and display. We can see who’s engaging with our campaigns and have meaningful conversations while they’re still active on the site.
The platform is easy to use, integrates well with Salesforce, and their support team is responsive and helpful. Qualified has become an essential part of our digital strategy and a key tool in how we generate pipeline.
It’s been especially useful alongside our digital ad efforts across LinkedIn, Google, and display. We can see who’s engaging with our campaigns and have meaningful conversations while they’re still active on the site.
The platform is easy to use, integrates well with Salesforce, and their support team is responsive and helpful. Qualified has become an essential part of our digital strategy and a key tool in how we generate pipeline.
What do you dislike about the product?
Qualified has been a valuable tool for engaging high-intent visitors and supporting our pipeline goals. The biggest challenge we've faced is getting the routing logic set up correctly—it can be a bit confusing, and we’re still fine-tuning it. That said, the support team has been helpful, and the overall impact on our digital strategy has been really positive.
What problems is the product solving and how is that benefiting you?
Qualified is helping us solve the problem of missed engagement opportunities with high-intent website visitors. Before, we had very limited visibility into who was on our site and no easy way to connect with them in real time. Now, with Qualified's AI SDR and live chat, we’re able to identify target accounts, engage them instantly, and route them to the right team—whether that’s an AE, BDR, or chatbot. It’s also brought marketing and sales closer together by giving both teams visibility into how prospects are interacting with our site.
Quick to get results, tough to master
What do you like best about the product?
The extraorindary suite of features that allows teams to be less stretched. From the AI SDR to visitor behaviour based conversations. It's been great. However, the Success Architect team is what makes it great after signing the contract. Jennifer Schneider, you are an invaluable asset to Qualified.
What do you dislike about the product?
The product is very quick to deploy. However, as you scale to bigger and loftier ambitions, you realise it is not easy without a dedicated resource to build the automations.
What problems is the product solving and how is that benefiting you?
Identifiying warm prospects, automated experiences based on website browsing behaviour, pitching conversations and then finally meeting scheduling. If a meeting is not booked, then automating the email nudges to encourage to book a meeting.
Great Tool for Conversational AI
What do you like best about the product?
Qualified’s AI chatbot, Piper, is incredibly sophisticated. We were looking for a way to automate and scale our chatbot experience without having to build out rigid, custom conversation trees. Piper made that possible. The bot can have long, dynamic conversations with prospects and always finds a helpful direction. It eliminates the frustrating loops that many other bots get stuck in and offers real freedom in how the conversation flows.
What do you dislike about the product?
Piper is a newer product, and there are still some legacy elements in the backend that can be confusing. More resources or guidance would help clients focus on what is currently relevant and avoid unnecessary setup steps tied to older features.
What problems is the product solving and how is that benefiting you?
We needed a more advanced and flexible chatbot to help us engage site visitors and guide them toward booking meetings. Qualified’s AI-powered bot, Piper, solved that. It gives prospects a better experience by responding naturally, asking the right questions, and offering useful paths forward. Since implementing it, we’ve seen an increase in meetings booked and better feedback from our sales team. The automation helps us qualify leads faster and removes friction in the user journey.
Best platform, success, and support with the most forward-thinking approach in the industry.
What do you like best about the product?
Best platform, success, and support with the most forward-thinking approach in the industry.
What do you dislike about the product?
Nothing. They are always improving all aspects.
What problems is the product solving and how is that benefiting you?
Qualified's AI SDR is handling our inbound in a scalable way. All marketing touchpoints are potential areas that an AI SDR can engage this visitor shortly after their touchpoint. This keeps our brand top of mind and allows us to be proactive.
BDR Experience with Qualified AI Bot
What do you like best about the product?
Qualified makes it easy to connect with high-intent visitors the moment they land on our site --helping me book more meaningful meetings, faster!
The real-time insights and SF integration let me prioritize the right accounts and tailor my outreach. It’s a game-changer for working smarter as a BDR.
The real-time insights and SF integration let me prioritize the right accounts and tailor my outreach. It’s a game-changer for working smarter as a BDR.
What do you dislike about the product?
Without tight filters, you can get flooded with site visitors who aren’t truly qualified, which can distract from high-priority prospects.
What problems is the product solving and how is that benefiting you?
Helps solve the problem of delayed or missed engagement with high-intent prospects. By identifying and routing valuable website visitors in real time, it ensures we can engage the right people at the right time—increasing conversion rates and maximizing ROI from inbound traffic.
Excellent Support & Improved Inbound Conversion
What do you like best about the product?
The customer support is outstanding, especially from our CSM, Brittany Rhyme, who supported us for three years. She was always incredibly responsive and proactive, helping us scale our use of Qualified effectively. Since implementing Qualified, we’ve seen a significant improvement in our speed to lead and a noticeable increase in website conversions. It's not often you work with vendors who are willing to step in and help you achieve your specific goals.
What do you dislike about the product?
The reporting and dashboard features could be more intuitive. Metrics and data visualization aren’t always user-friendly, which can make it harder to extract insights quickly. Additionally, the setup, routing, and experience builder could benefit from a more streamlined and user-centric design.
What problems is the product solving and how is that benefiting you?
Qualified helps us solve the challenge of engaging website visitors in real time. Before using Qualified, we struggled with slow response times and missed opportunities from inbound traffic. With Qualified, we’ve been able to dramatically improve our speed to lead, ensuring that sales reps can connect with prospects the moment they show interest. This has led to higher conversion rates, better pipeline quality, and a more efficient handoff between marketing and sales.
AI SDR Support, Not Replacement
What do you like best about the product?
I was initially concerned the AI SDR would replace our BDR team, but it’s done the opposite — it's made us more efficient. It handles qualification and routing so our reps can stay focused on outbound. The AI SDR continues to evolve, learning which messages and touch points drive conversion — a huge plus for long-term optimization.
Qualified dynamically personalizes outreach based on real-time signals like page visits. This ensures prospects receive relevant emails without manual intervention from our team.
Compared to our previous chatbot and marketing tool, the reporting is significantly more insightful. It gives us better visibility into what's working and how prospects are engaging across the funnel.
Working with our implementation rep, shoutout Cormac, has been one of the best parts of our experience with Qualified. He's been incredibly attentive, taking the time to understand our goals and tailor the setup to fit our team’s workflow. His responsiveness is unmatched, questions are answered quickly, thoroughly, and with genuine care. Beyond just support, he's been proactive, anticipating our needs, sharing best practices, and guiding us through optimization opportunities before we even asked. Their helpful attitude and partnership mindset made the rollout smooth and the impact immediate. We truly feel like we have a teammate in our corner and made the integration a breeze.
With Cormac a Slack message away, he has felt like our own teammate as we continue to work together to optimize Qualified. Qualified has become a tool we rely on every single day — it’s deeply embedded into our sales motion and plays a key role in how we identify, engage, and convert website traffic, webinars and events. The ease of integration made it simple to adopt across the team, and it continues to deliver value daily.
Qualified dynamically personalizes outreach based on real-time signals like page visits. This ensures prospects receive relevant emails without manual intervention from our team.
Compared to our previous chatbot and marketing tool, the reporting is significantly more insightful. It gives us better visibility into what's working and how prospects are engaging across the funnel.
Working with our implementation rep, shoutout Cormac, has been one of the best parts of our experience with Qualified. He's been incredibly attentive, taking the time to understand our goals and tailor the setup to fit our team’s workflow. His responsiveness is unmatched, questions are answered quickly, thoroughly, and with genuine care. Beyond just support, he's been proactive, anticipating our needs, sharing best practices, and guiding us through optimization opportunities before we even asked. Their helpful attitude and partnership mindset made the rollout smooth and the impact immediate. We truly feel like we have a teammate in our corner and made the integration a breeze.
With Cormac a Slack message away, he has felt like our own teammate as we continue to work together to optimize Qualified. Qualified has become a tool we rely on every single day — it’s deeply embedded into our sales motion and plays a key role in how we identify, engage, and convert website traffic, webinars and events. The ease of integration made it simple to adopt across the team, and it continues to deliver value daily.
What do you dislike about the product?
Getting ramped up required a bit of a mindset shift and some upfront effort to align with how the AI SDR would work alongside our team but we've since become effective in working alongside the AI SDR. Since the AI drives a lot of the logic, there are moments when it can feel like you're handing over some control — especially when fine-tuning responses or specific targeting rules.
What problems is the product solving and how is that benefiting you?
Qualified is solving the challenge of missed opportunities and inefficient inbound coverage. Before, our BDRs had to stay tethered to their computers, waiting for inbound chats that might never come; now, with Qualified’s AI SDR and intelligent routing, they’re freed up to focus on outbound efforts and high-impact activities.
It also delivers powerful signals and automations, helping us prioritize the right accounts at the right time. We can see exactly who’s on our site, what they’re interested in, and trigger relevant outreach without the manual effort. This has made prospecting and converting web traffic seamless, scalable, and significantly more effective.
The biggest benefit? Our team is more productive, more focused, and generating more pipeline, all without sacrificing the quality of inbound engagement.
It also delivers powerful signals and automations, helping us prioritize the right accounts at the right time. We can see exactly who’s on our site, what they’re interested in, and trigger relevant outreach without the manual effort. This has made prospecting and converting web traffic seamless, scalable, and significantly more effective.
The biggest benefit? Our team is more productive, more focused, and generating more pipeline, all without sacrificing the quality of inbound engagement.
Game-Changing AI SDR with World-Class Support
What do you like best about the product?
Qualified has fundamentally changed how we handle inbound leads. Their AI SDR, Piper, has been a game-changer — eliminating the need for a live BDR on chat and giving us 24/7 coverage across time zones. It handles triaging support questions, follows up via AI email with tailored messaging, and has significantly reduced the manual workload on our team. The Streams feature is also incredibly valuable — it lets us segment and prioritize high-intent visitors so our BDRs can act quickly. Our meeting-to-opportunity conversion rate sits around 60–70%, and speed to lead has drastically improved. Their Salesforce integration is seamless, and the support from our CSM (shoutout to Cormac!) has been top-tier. He’s incredibly responsive and proactive in sharing optimization tips that actually move the needle.
What do you dislike about the product?
The Zoominfo integration requires a specific (and pricey) enterprise API package, which feels a bit limiting since Zoominfo data quality is stronger than Clearbit’s in our experience. Also, while the Marketo integration is functional, it's not fully built out — specifically, AI email follow-up tied to form fills doesn’t fire instantly. That said, our CSM helped us build a Salesforce-based workaround that solved the issue. Lastly, while I appreciate how often they roll out new features, some feel a bit rushed and not fully productized — though the pace of innovation is still impressive.
What problems is the product solving and how is that benefiting you?
Qualified is solving two major challenges for us: speed to lead and BDR capacity. With Piper, their AI SDR, we no longer need a live BDR to monitor chat — freeing up our team to focus on outbounding while still delivering real-time engagement to inbound visitors. Piper also triages basic support questions, ensuring leads don’t hit a dead end. On top of that, the AI email follow-up feature has made it easy to automatically engage leads from events, webinars, and demo requests with personalized messaging, improving conversion without adding manual lift. Streams have helped us surface high-priority visitors so we can act fast, and our meeting-to-opportunity rate has jumped to 60–70%. It’s been a huge win for both efficiency and pipeline quality.
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