Qualified
Qualified.com, Inc.Reviews from AWS customer
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A delightful experience working with Jennifer
What do you like best about the product?
Once you get the hang of it and understand the platform and it's features, it is fairly straightforward and easy to configure. I am in the ops world and inherited ownership of the admin side from a predecessor. When Jennifer from Qualified stepped in to assist us with reconfiguring our instance to optimize feature usage for insights and scale, it was a gamechanger. Jennifer has a level of knowledge and skill in strategy and marketing that I rarely ever come across when engaging. She is also patient and understanding and will meet our business where we are at, while also thinking about the future. Most recenlty, we have had a few working sessions to set up our engagement reporting in Salesforce so we can get better insights on the quality and outcomes of the experiences that visitors are receiving from our website.
What do you dislike about the product?
Like any other software or platform, you do need to put in the time and effort to learn its features and benefits and how it can help your business.
What problems is the product solving and how is that benefiting you?
Bespoke experiences - the ability to serve up an individual experience based on the type of visitor.
Fantastic customer support
What do you like best about the product?
The calendar booker UI in both chat and on the web.
What do you dislike about the product?
The support team is very responsive, but app reliability and uptime could be better at times.
What problems is the product solving and how is that benefiting you?
Qualified combined a few tools we used before. That saves us a few contracts.
Qualified is the gold standard of a Customer Success/Support Team!
What do you like best about the product?
Qualified is so helpful for our organization in a few different ways:
1) Being able to pounce on visitors to drive more engagement and meetings.
2) Allowing visitors to book time with my team directly for sales conversations.
3) The customer support and customer success team is the best I've seen.
4) The shear number of features that you offer is almost mind-boggling - I'll specifically call out all the enrichment Qualified does on visitors.
1) Being able to pounce on visitors to drive more engagement and meetings.
2) Allowing visitors to book time with my team directly for sales conversations.
3) The customer support and customer success team is the best I've seen.
4) The shear number of features that you offer is almost mind-boggling - I'll specifically call out all the enrichment Qualified does on visitors.
What do you dislike about the product?
Only got 2 things for this:
1) PLEASE let me open Qualified in multiple tabs (as an Admin - this is sometimes a huge pain)
2) Those custom experiences are tough to navigate/set up - even with the help of my CSM. Maybe make those a bit easier to use.
1) PLEASE let me open Qualified in multiple tabs (as an Admin - this is sometimes a huge pain)
2) Those custom experiences are tough to navigate/set up - even with the help of my CSM. Maybe make those a bit easier to use.
What problems is the product solving and how is that benefiting you?
The ability to engage with visitors on our website and the ability to book sales meetings directly with the team. Also calling out the enrichment added to the visitors and the ability to flag certain experiences based on captured fields (industry/intent-specific marketing).
Incredible solution and top quality account support
What do you like best about the product?
Qualified helped us to simplify and optimize our lead funnel flow through advanced booking capabilities, live chat, insights into user journeys, and many more features. It integrates smoothly with our systems and is a great tool to measure channel performance.
What do you dislike about the product?
I have nothing to add here. Great product.
What problems is the product solving and how is that benefiting you?
Qualified helps us qualify MQLs and book meetings through chat and Contact Us. We often use Live chat to book leads instantly.
The difference maker to hitting quota!
What do you like best about the product?
Qualified is the tool that completed the missing piece to my outbound. So much communication goes out but its awesome to see that communication drive interest back to our website. Qualified provides instamt access to a customers curiosity. The implemetation process was quick and easy. It helps me see what the customer is looking for and then join the conversation at the perfect moment to create an opportunity. Its user friendly and customizable to my daily workflow. I've booked at least a quarter of my quota on Qualified each quarter which is a total game changer. I've booked meetings and held meeting within minutes of eachother which have led to deals closed with the ultimate efficientcy. Hence i use all day everyday. I'm never not logged in and ready to pounce.To top it off, the customer support is top notch with answering questions and providing solutions that have made a massive difference. Rob has all the answers each time i speak with him and i would recomend him and this solution to any sales team.
What do you dislike about the product?
There hasn't been anything i didn't like. Any of the adjustments I wanted to make in the beginning were all implemented with ease. Things like, leads being drafted to the right departments. More alerys to see as many visitors as possible. These are just a couple of examples of customizable adjustments that were implemented very quickly once brought forward to Rob.
What problems is the product solving and how is that benefiting you?
Qualified is bringing potential customers to my screen the minute they visit the website. I can interact with that customer with pin point accuracy as I can see what they are viewing which helps me guide the conversation. I'm booking meetings that would not be booked as I'm able to chat with propects were as in the past i was unable to do so. The speed in which meetings are booked in incredible. I think customers love how easy it is to speak with a real person and get the answers they need ASAP.
Beta tester and main user
What do you like best about the product?
The logic seems to be extremely helpful for routing leads accurately. Our CSM Andrew has been very helpful notably as well.
What do you dislike about the product?
There is a learning curve for customer interaction. Getting all the information from new accounts poses a challenge at times.
What problems is the product solving and how is that benefiting you?
Increasing customer experience through earlier interaction/intervention. It also creates an opportunity to see the mindset of potential buyers as well as customers alike. This helps give us better marketing and sales data as well as impact a number of accounts that may view our product but not typically have any action beyond that. Overall I expect it to increase our conversion volumes to some degree.
Amazing upgrade for our previous chat tool
What do you like best about the product?
Qualified has allowed our reps to have more directive and impactful conversations with prospects.
Also our CSM has been very quick and helpful through our implementation and is always there to help our ops team problem solve.
Also our CSM has been very quick and helpful through our implementation and is always there to help our ops team problem solve.
What do you dislike about the product?
I wish there was more insight on tracking and visibility , when it came to viewing when prospects were coming to the page ( more in depth that what is currently there)
What problems is the product solving and how is that benefiting you?
Qualified is helping our XDRs get to their prospects faster, we are driving more and quicker results and meeting the prospect where they are.
Two-time Qualified customer
What do you like best about the product?
Qualified does a phenomenal job helping us engage with customers and buyers in real-time.
What do you dislike about the product?
There's a lot of product available. Not a complaint, but the biggest challenge is using it all effectively.
What problems is the product solving and how is that benefiting you?
Engaging buyers on their terms, in real-time.
Sr. Demand Generation Manager
What do you like best about the product?
Qualified is an awesome tool! It has a great UX and the customizable features have enabled us to tailor our chat experiences to our unique business needs, which has resulted in an improvement in our speed to lead and our overall website visitor experience. What truly sets the tool apart is the amazing customer support– the qualified team is proactive and accommodating to make sure we are getting the most out of the tool and all that it has to offer. We were able to integrate the tool in about two months thanks to the Qualified Team. Highly recommended!
What do you dislike about the product?
We just implemented the tool, so still learning the capabilities.
What problems is the product solving and how is that benefiting you?
Qualified has already started improving our speed to lead and we can initiate targeted conversations and connect with prospects quicker than ever before. The meeting scheduler feature has also helped improve efficiencies within our sales and ADR orgs. Overall Qualified has provided a better experience for our site visitors!
Billtrust experience with Qualified
What do you like best about the product?
Chatting immediately and getting them set up with the correct resource.
What do you dislike about the product?
Its a new product I must learn. I need to figure out the intricacies to be as efficient as possible.
What problems is the product solving and how is that benefiting you?
Getting users to find eCommerce help quickly. Andrew is working with us closely to tailor our solution to fit our target market.
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