Qualified
Qualified.com, Inc.Reviews from AWS customer
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Incredible product with excellent support
What do you like best about the product?
Next gen of customer experience and driving revenue.
So many features, enabling you to be there when and in a way your customers and prospects need you.
On top of it comes more than excellent support we get from our CSM.
So many features, enabling you to be there when and in a way your customers and prospects need you.
On top of it comes more than excellent support we get from our CSM.
What do you dislike about the product?
The fact I am still not too familiar with it. :) :)
I aspire learing much more than I know now, so I can utilize it to the full extent.
I aspire learing much more than I know now, so I can utilize it to the full extent.
What problems is the product solving and how is that benefiting you?
Connecting customers and prospects with the relevant sales personas in real time or at their convenience.
Genise is a Qualifed Super Star
What do you like best about the product?
I love how simple the interface is. When we switched from our old booking platform I was happy how simple workflows, forms etc. were to set up on Qualified
What do you dislike about the product?
More on our end but I wish we had more time to test and implement Qualified
What problems is the product solving and how is that benefiting you?
We are using Qualified to capture meetings for our sales team
Polished & User-Friendly, with Excellent Support
What do you like best about the product?
Our team is primarily using the conversation (chatbot) experiences and the live website analytics to identify and communicate with website users from our target account lists. The tool was super easy to integrate and enable the team on. Ease of use means our team can focus on daily processes and best practices that lead to great conversations and engagement with top prospects without getting bogged down by the tool. We're seeing measurable increases in meetings booked, and we feel we're providing a valuable UX to help users get answers to their questions quickly and easily. Last, we've had an absolutely world-class managed onboarding experience provided by our CSM, Steve. With weekly calls, lightning fast email support, and Steve shouldering a significant amount of the setup and configuration workload during our first 90 days, we were able to ramp up quickly without consuming a lot of internal resources. Bravo.
What do you dislike about the product?
I haven't had any particularly negative experiences with Qualified. We are still working to fine-tune and optimize a few of the features but by and large it's been great!
What problems is the product solving and how is that benefiting you?
Improve our website UX, answer prospects' product and business questions in a timely manner, increase initial call bookings and lead gen, increase intelligence about user activities and intent.
Incredible tool for website and app conversion paired with world-class support.
What do you like best about the product?
Qualfified is incredibly powerful to help increase the rate of conversations and conversions from web / app visitors to more in depth meetings, discovery, and opportunity creation for our GTM teams. Customization for experiences is pretty rich and flexible which allows us to tailor chat sessions so that we can deliver on best-in-class customer experiences.
Brittany Rhyme is our Successs Architect and is incredible. She should get raise. :)
Brittany Rhyme is our Successs Architect and is incredible. She should get raise. :)
What do you dislike about the product?
It has a bit of a learning curve. The UI at times can be confusion to admin, especially if you are running a lot of different experiences and experiments. This is offset but Qualified's incredible on-boarding and success team.
What problems is the product solving and how is that benefiting you?
Qualified is helping us create high touch human to human chat experience with users and helping us convert visitors to meetings.
Qualified is fantastic!
What do you like best about the product?
Our business has noticed an increase in leads and conversion rate, Implementation process has been smooth thanks to Brittany Rhyme!
What do you dislike about the product?
Qualified.com is great, I wish salesforce could reflect all the data shown in qualified.
What problems is the product solving and how is that benefiting you?
Increasing turn around times and engagments with customers.
Excellent functionality, exceptional service
What do you like best about the product?
There are many live chat services that have varying degrees of functionality, but the thing that always sets vendors apart is their service. And our rep, Shelby Bensley, is the defintion of exceptional service who goes above and beyond.
What do you dislike about the product?
Some of the pathing and branching can be complex and time consuming to make adjustments to, but this is more due to the overly complex nature of our own business. And when those changes do need to be made, our rep Shelby is always extremely responsive and supportive in making the changes.
What problems is the product solving and how is that benefiting you?
Gets interested prospects connected with sales faster than traditional demo request channels.
Great tool, and a better team to work with
What do you like best about the product?
The ability to customize what experience someone receives is great, it allows us to really narrow in on specific messaging.
Our success architect, Zac, has been outstanding in getting us up and running with the tool, as well as optimizing our experiences as we continue to build and grow.
Our success architect, Zac, has been outstanding in getting us up and running with the tool, as well as optimizing our experiences as we continue to build and grow.
What do you dislike about the product?
Some kind of organizational/folder structure would be very helpful to keep our experiences separated out a bit better and make them easier to find.
What problems is the product solving and how is that benefiting you?
Qualified provides us with a better customer experience on our website, allowing for a more personalized journey for a customer as well as a lead generation and meeting booking platform for our sales/marketing teams.
Driving Sales Pipeline Couldn't Be Easier
What do you like best about the product?
The ease of integration to our CRM and Marketing Automation tools; ease of implementation in our Tech stack; ease of use by our BDRs; and attribution in the sales cycle. Additionally, our QSA Brittany has supported and guided us through the entire process.
What do you dislike about the product?
There's nothing to dislike about Qualified.
What problems is the product solving and how is that benefiting you?
With the downturn in the Tech market, we've seen a drop in qualified sales leads coming into our pipeline. Qualified has improved who our BDRs are speaking to, getting Sales Opps created and closed, and overall increasing our Sales funnel at the top and middle.
Amazing Qualified Experience
What do you like best about the product?
The ease of use in setting up the user experience is amazing. This has allowed our very complicated website to come up to speed in very little time.
What do you dislike about the product?
Not one dislike! The technology is exactly as presented during our initial discovery calls.
What problems is the product solving and how is that benefiting you?
Qualified is allowing us to create meetings in real time providing ease of use for new prospects to enter our funnel.
Game-Changing AI + an Incredible Team = Qualified Wins
What do you like best about the product?
Partnering with Qualified has been one of the best decisions we’ve made. From day one, their team—and especially our amazing Account Manager, Lily—has felt like an extension of our own. They're strategic, proactive, and always pushing new ideas to help us get the most out of the platform.
Since launching the AI SDR, we've seen a massive boost in performance:
Booked our first meeting within one day of turning on the campaign
4X more meetings from AI SDRs compared to human SDRs
Month-over-month increases in meetings booked since activation
Qualified's 24/7 intelligent chat coverage ensures we never miss a high-value visitor. Our dedicated AI BDR not only qualifies and converts in real time, but also tailors responses to each user—making our website feel truly alive and responsive. It’s completely transformed how we engage with prospects.
Lily and the Qualified team are always innovating and finding new ways to level up our approach. We genuinely couldn’t be doing what we’re doing without them.
If you’re looking to supercharge pipeline with AI and want a partner who gets it—look no further.
Since launching the AI SDR, we've seen a massive boost in performance:
Booked our first meeting within one day of turning on the campaign
4X more meetings from AI SDRs compared to human SDRs
Month-over-month increases in meetings booked since activation
Qualified's 24/7 intelligent chat coverage ensures we never miss a high-value visitor. Our dedicated AI BDR not only qualifies and converts in real time, but also tailors responses to each user—making our website feel truly alive and responsive. It’s completely transformed how we engage with prospects.
Lily and the Qualified team are always innovating and finding new ways to level up our approach. We genuinely couldn’t be doing what we’re doing without them.
If you’re looking to supercharge pipeline with AI and want a partner who gets it—look no further.
What do you dislike about the product?
I don't have any dislikes. It's been an incredible platform and asset to us.
What problems is the product solving and how is that benefiting you?
For us, it's almost like we're adding in another custom level of engagement for our prospects and customers while helping our MDR's understand who is coming to the website in real-time and what they are interested in. I always equate Qualified to a digital storefront. Qualified is helping us solve one of the biggest gaps in modern marketing: turning high-intent website traffic into real pipeline. With Qualified, we have an AI-powered BDR that engages visitors the moment they arrive and qualifies them in real time. I think the vetting is key so that we are not wasting the precious time of our BDR's to make sure the lead is the right fit. It’s also removed the limitations of working hours—Qualified works 24/7, so we’re no longer relying on a human BDR team that can only cover part of the day. The AI SDR has been more efficient, booking 4x the meetings and creating a steady lift in booked meetings month-over-month. It’s like we’ve added a top-performing rep to the team—without the ramp time.
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