Qualified
Qualified.com, Inc.Reviews from AWS customer
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Great customer support
What do you like best about the product?
Our Success Architect, Jennifer Schneider, has been amazing to work with. I was new to my company and Qualified as a tool but she's very hands-on and has ensured we're set-up for success.
What do you dislike about the product?
A bit less intuitive than other chat tools I've used - but that speaks to the sophistication of Qualified.
What problems is the product solving and how is that benefiting you?
Qualified is allowing us to book meetings in real-time with users on our website.
Great Solution and Amazing Implementation Services
What do you like best about the product?
We were about to pull the trigger on a competing Chat Bot solution, but after engaging with Qualified quickly hit the brakes and went all-in on their superior approach. We've already seen success and MROI, as well as unlocked opportunities for growth with the utilization of the 1st party intent feature. Tanya, our success rep, has been an instrumental in our initial success.
What do you dislike about the product?
It's a powerful solution and can feel a little overwhelming at first, but they provide a Qualified university certifcation and exceptional support to get you comfortable.
What problems is the product solving and how is that benefiting you?
We didn't have a chat bot and though the is a very easy floor to meet with basic Chat Bots available, Qualified offered a better approach that was customizable to our operations. The meeting scheduler is removing friction from our prospects and our BDRs. And, the intent-data is transforming how we prioritize target account prospecting. It's early days and we'll be exploring much more of what Qualified has to offer, because as we mature the solution will scale with us and unlock opportunities for a strong ABM program in the future.
Excellent Service and Product
What do you like best about the product?
From the demo to implementation, we have had a great experience with Qualified. Outside of being a powerful tool, the customer experience has made it an easy and enjoyable implementation. Tanya Mamayenko has gone above and beyond in her support and expertise on helping us getting trained on the platform and getting it up and running properly. Integrations were easily and our sales team is loving it.
What do you dislike about the product?
We have not had any issues with Qualified.
What problems is the product solving and how is that benefiting you?
The meeting scheduler as well as the chatbot have been very benficial. The intent data is great for our team.
Amazing solution for reaching customers as quickly as possible!
What do you like best about the product?
An easy way to see high intent customers and reach them before they are able to reach us, Speed to lead!
Brittany is easy to troubleshoot issues with and discuss possible improvements to increase conversations.
Customers get instant support with almost all issues without have to wait in the phone queue
Brittany is easy to troubleshoot issues with and discuss possible improvements to increase conversations.
Customers get instant support with almost all issues without have to wait in the phone queue
What do you dislike about the product?
Can not right click to copy or past within app, nor can you use spell check within app.
What problems is the product solving and how is that benefiting you?
Getting providers in touch with sales as quickly as possible to provide instant qualifying and getting them to sales reps for pricing conversations & account setup
Brittany Rhymes is the ABSOLUTE Best!
What do you like best about the product?
I commend Brittany Rhymes at Qualified.com for her exceptional role in the successful implementation of our technology. Her efforts have made the process seamless, and her commitment to explaining metrics and benchmarks is instrumental in shaping a compelling comp plan and success path for our SDRs/BDRs. We appreciate her dedication and expertise in ensuring our team's success with the tool.
What do you dislike about the product?
There is nothing that comes to mind that I dislike about qualified.com. It has been super easy to implement, understand, and get reps to adopt.
What problems is the product solving and how is that benefiting you?
At Empower, we are in a hyper-growth phase. There is an essential for automation and utilizing AI and technology to support our growth and GTM strategy for 2024.
Love Qualified!
What do you like best about the product?
It streamlines customers access to speak with a representative.
What do you dislike about the product?
There is nothing to dislike about qualified!
What problems is the product solving and how is that benefiting you?
The issues of customers reaching someone in a timely manner to resolve an account issue! It benefits our company because it is providing much better customer service and therefore, happier customers!
Amazing platform and great team to work with!
What do you like best about the product?
We are very early on with using qualified.com but the experience has been great. Alex was a huge help in getting us the info needed for approval, and we loved getting to spend time at their headquarters. I am absolutely thrilled with the level of service and support everyone at qualified has provided. From start to finish, the team went above and beyond to ensure a seamless and successful implementation on boarding and implementation process.
First and foremost, the communication from Brittany Rhyme throughout the entire project has been exceptional. Brittany took the time to thoroughly understand our requirements and objectives and kept us informed every step of the way. She is always available to answer our questions and provide guidance, making us feel confident and supported at all times. Not only is Brittany highly skilled and knowledgeable, but she also demonstrates a genuine commitment to our success. She is an unofficial member of the Empower team and we are grateful!
First and foremost, the communication from Brittany Rhyme throughout the entire project has been exceptional. Brittany took the time to thoroughly understand our requirements and objectives and kept us informed every step of the way. She is always available to answer our questions and provide guidance, making us feel confident and supported at all times. Not only is Brittany highly skilled and knowledgeable, but she also demonstrates a genuine commitment to our success. She is an unofficial member of the Empower team and we are grateful!
What do you dislike about the product?
Nothing so far! We have been pleased and look forward to optimizing the platform.
What problems is the product solving and how is that benefiting you?
Lead generation, lead qualification
Powerful tool for personalized website experiences, conversions, and driving sales pipeline.
What do you like best about the product?
The Qualified platform is powerful - integrations into CRM, Slack; can take over CTA on our website; crafted personalized chat experiences.
The Customer Support team, especially our QSM Brittany Rhyme, helped us every inch of the way in setting up this beast of a tool. Not only did she put thought behind her tailored plan for our org, she logged numerous requests for us and really took the time to understand our product and approach. She is easily our favorite CSM to work with!
The Customer Support team, especially our QSM Brittany Rhyme, helped us every inch of the way in setting up this beast of a tool. Not only did she put thought behind her tailored plan for our org, she logged numerous requests for us and really took the time to understand our product and approach. She is easily our favorite CSM to work with!
What do you dislike about the product?
Qualified is daunting at first. There are labrynthian levers and features, and though they're all connected, you can't always see how. For example, if I've setup a meeting link to be served in chat experiences, I can't see a list of those experiences. So if I need to make a change to the meeting, I better be sure I have a list of all related experiences elsewhere I can check against or that it was well defined upon creation.
What problems is the product solving and how is that benefiting you?
Serving and engaging our visitors as well as our webapp users. Generating leads at top and middle of sales funnel. We've also switched over our meeting booking and routing to Qualified.
Great tool, even better support!
What do you like best about the product?
While Qualified has exceeded all of our initial expectations from a performance standpoint, the level of knowledge and support we receive (shout-out Katie!!) takes our experience to a new level.
What do you dislike about the product?
This isn't necessarily a knock on the platform but to extract maximum value, you need to have buy-in across the organization. Without that, you won't recognize the potential impact of the platform.
What problems is the product solving and how is that benefiting you?
Qualified allows us to automate our demo request process and provide customized experiences to different potential audiences.
Amazing tool for website optimization and inbound pipeline generation
What do you like best about the product?
* solves multiple problems with one solution
* adds chatbot functionality to the website
* enables key form fill meeting booking and lead routing
* tight integration with Salesforce ensures data accuracy org-wide
* enables more accurate web visitor and MQL tracking
* amazing onboarding and customer success - the high touch support has been unbelievable as we set ourselves up for continued success with Qualified
* clearly a growing leader in the market setting out to optimize the entire buyer experience category
* adds chatbot functionality to the website
* enables key form fill meeting booking and lead routing
* tight integration with Salesforce ensures data accuracy org-wide
* enables more accurate web visitor and MQL tracking
* amazing onboarding and customer success - the high touch support has been unbelievable as we set ourselves up for continued success with Qualified
* clearly a growing leader in the market setting out to optimize the entire buyer experience category
What do you dislike about the product?
* nothing material thus far
* took a little time to get solution fully onboarded and integrated with our website, but we had just brought on a new web agency that slowed things down
* regardless, we were still up and running within their expected 30 day window from signature to go-live so all-in-all very happy with the speed and efficiency of the setup process
* this isn't even a dislike - but now that we are set up so well I wish Qualified could help us drive more traffic to our website so we can use Qualified to convert even more visitors into legitimate sales opportunities!
* took a little time to get solution fully onboarded and integrated with our website, but we had just brought on a new web agency that slowed things down
* regardless, we were still up and running within their expected 30 day window from signature to go-live so all-in-all very happy with the speed and efficiency of the setup process
* this isn't even a dislike - but now that we are set up so well I wish Qualified could help us drive more traffic to our website so we can use Qualified to convert even more visitors into legitimate sales opportunities!
What problems is the product solving and how is that benefiting you?
* chatbot on website = better buyer experience and ability to drive more traffic to key form fills and booking meetings
* key form fill meeting booking = allows for target visitors to book meetings directly with the correct AE determined via routing rules that are easily set up within Qualified
* ultimately solves two problems for us when other solutions could only solve one - the consolidated platform is a key benefit
* key form fill meeting booking = allows for target visitors to book meetings directly with the correct AE determined via routing rules that are easily set up within Qualified
* ultimately solves two problems for us when other solutions could only solve one - the consolidated platform is a key benefit
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