Qualified
Qualified.com, Inc.Reviews from AWS customer
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Powerful Tool, Exceptional Customer Support
What do you like best about the product?
The customer support at Qualified is exceptional. Our CSM feels like part of our team. He helps us execute projects using the platform and even more importantly, he provides us best practices and recommendations for how we can drive better conversions. There is a wealth of features in the platform and the CSM support allows us to take full advantage of it.
What do you dislike about the product?
The tool is complex with a lot of features. It's challenging for a casual user to hop into the platform and create what's necessary without help.
What problems is the product solving and how is that benefiting you?
We leverage Qualified to drive conversions on our site. Forms on the site don't cut it. We need a tool to help us engage with our prospects and customers in
World Class Sales and Onboarding Experience + Top Tier Technology
What do you like best about the product?
Qualified is a highly sophisticated AI conversational pipeline-generating platform with deep integration with our CRM (Salesforce) and Marketing Automation Platform (HubSpot). There's not even a close second on the market. Our Sales Rep (Avery) and our QSA (Tom) were both fantastic to work with and quickly became an extension of our tema.
What do you dislike about the product?
The only hurdle I found with Qualified so far has been with their lead source attribution. We use HubSpot and the attribution that is applied via the HubSpot Cookie following a form submission is far more advanced. Qualified still had a few fields available to me, though, that I was able to pull from and build a custom workflow in HubSpot to mirror their web analytics setup so that our attribution reporting didn't have any null values.
What problems is the product solving and how is that benefiting you?
We purchased Qualified to help increase our overall web experience for prospects to help guide them across our product offerings, answer their questions quickly and accurately, and convert them into known leads/contacts in our CRM.
Best AI SDR partners!
What do you like best about the product?
Loved working with our amazing CSM Jenn at Qualified. She was a fantastic implementation partner start to finish! Piper is an amazing tool.
What do you dislike about the product?
The team was agile to our needs and adapted to our unique use case. Nothing to dislike.
What problems is the product solving and how is that benefiting you?
Qualified is enabling us to provide more transparent nonfinancial disclosure to our customers and investors.
We feel like partners, not customers!
What do you like best about the product?
Even though I don't interact with Qualified daily, I can see the significant impact it has on our customer-facing teams. Qualified’s intent signals and comprehensive data capture provide crucial insights that I use to build and maintain dashboards. These dashboards help our sales and marketing teams understand visitor behavior and tailor their strategies accordingly. The various pop-up offers allow prospects to interact with the Qualified UI, either by getting in touch with sales or by self-serving to find answers without feeling pressured. The continuous updates and personalized support from our Success Architect make it easier for us to keep up with new functionalities and improve our data analysis.
What do you dislike about the product?
Not really even a knock on Qualified but the tool is only as good as your selling motion. Qualified is not a silver bullet that can cure bad processes. To truly benefit, you need to understand the ins and outs of your selling motion and know when and where you want to be sending prospective customers. Qualified compounds the effects of a well-understood and efficient selling process.
What problems is the product solving and how is that benefiting you?
Qualified helps us capture and analyze intent data from website visitors, which is crucial for building accurate and insightful dashboards. Even though I’m behind the scenes, I can see how this data helps our sales team quickly engage high-intent visitors and our marketing team keep visitors interested with personalized content. The ability to retarget visitors after they've left the site is another game-changer, helping our teams maintain engagement and drive revenue more effectively.
A special mention to Sterling, our previous CSM, and Robert, our current CSM, who have been instrumental in maintaining this strong relationship. Their support makes all the difference in the world. They genuinely care about the relationship they build with us, actively seeking to solve any and all problems, even when they are self-inflicted. We don't feel like customers; we feel like true partners with Qualified.
A special mention to Sterling, our previous CSM, and Robert, our current CSM, who have been instrumental in maintaining this strong relationship. Their support makes all the difference in the world. They genuinely care about the relationship they build with us, actively seeking to solve any and all problems, even when they are self-inflicted. We don't feel like customers; we feel like true partners with Qualified.
Really happy with our experience of Qualified
What do you like best about the product?
Our CSM Robert! As a small marketing team, we're very low on resources and Robert is like an extension to our team.
He understands our product and goals, and comes prepared to all our meeting with suggestions and adjustments for us to make to get the most out of Qualified.
He understands our product and goals, and comes prepared to all our meeting with suggestions and adjustments for us to make to get the most out of Qualified.
What do you dislike about the product?
Some elements of Qualified aren't as easy to use if you don't have the CSM support.
What problems is the product solving and how is that benefiting you?
Qualified is helping us streamline and personalize our Chatbot function which in turn is helping our SDRs have much better quality / higher intent conversations.
Strong, Flexible Tool
What do you like best about the product?
Qualified is a robust tool that helps you engage with your prospects and customers on your website. It allows for chat, fairly complex meeting and chat routing scenarios, and its Offers (web banners), calendar booking (from form or chat), and intent signals allow for a multi-pronged approach to engagement.
An important factor in our success and happiness with the tool is our Qualified Success Architect. His thoughtful and proactive support has allowed us to do more with the tool, even if internal bandwidth was limited for setting up new Qualified initiatives. He was also fantastic for user training support.
An important factor in our success and happiness with the tool is our Qualified Success Architect. His thoughtful and proactive support has allowed us to do more with the tool, even if internal bandwidth was limited for setting up new Qualified initiatives. He was also fantastic for user training support.
What do you dislike about the product?
While Qualified is a powerful tool, a few things still need some optimization, such as the ease of finding a specific visitor within the platform (more clicks than needed) and the juggling needed when syncing with Marketo and Salesforce when using a meeting booker after a form submission.
What problems is the product solving and how is that benefiting you?
Qualified has enabled us to provide live chat during business hours, bot options for off-business hours, the ability to book meetings with interested prospects, and guide our users to relevant materials or support through the chatbot or qualified offers. These features have improved our ability to respond to site visitors' interests promptly and provide a more personalized and relevant experience.
Great support makes all the difference
What do you like best about the product?
Qualified has added a ton of new features that are super valuable for markteters who want to create personalized experiences on their website and make sure they are using multiples avenues to keep visitors on the site and interested in your content. The header, exit, and side pop up offers in addition to the intent signals are super valuable for our team.
What do you dislike about the product?
The interface can be a little confusing and creating new experiences can be a little challenging, but our Success Architect has been incredibly helpful in guiding us on how to set things up.
What problems is the product solving and how is that benefiting you?
Qualified is helping us to feild higher intent buyers to our sales team quicker, provide a more personalized chat experience, and put our marketing content right in front of visitors to keep them engaged and active on our website.
Great product with excellent support
What do you like best about the product?
Top-notch support with seamless implementation
Highly customizable tool
Excellent reporting capabilities
User-friendly and easy to use
Highly customizable tool
Excellent reporting capabilities
User-friendly and easy to use
What do you dislike about the product?
Wish there were more options to export reports
What problems is the product solving and how is that benefiting you?
Qualified enables us to proactively engage users who visit our website, providing valuable context on where the account stands in their buying journey.
Expectations are continuously exceeded!
What do you like best about the product?
We recently implemented Qualified, and my expectations have been exceeded! From the initial discovery call through implementation, this team has been true partners and amazing to work with. They feel like an extension of our team.
Brittany Rhyme and Matt Warnicke were instrumental in our successful implementation. Their expertise, responsiveness, and collaborative spirit truly made the process seamless.
Qualified has exceeded our expectations in delivering high-quality leads to our sales team. We're particularly impressed with Cleo, Smart Meeting Booker, and Qualified Offers. We're excited to continue exploring the platform's capabilities and potential as we further build out our campaigns and strategy.
Brittany Rhyme and Matt Warnicke were instrumental in our successful implementation. Their expertise, responsiveness, and collaborative spirit truly made the process seamless.
Qualified has exceeded our expectations in delivering high-quality leads to our sales team. We're particularly impressed with Cleo, Smart Meeting Booker, and Qualified Offers. We're excited to continue exploring the platform's capabilities and potential as we further build out our campaigns and strategy.
What do you dislike about the product?
I haven't run into any dislikes with Qualified!
What problems is the product solving and how is that benefiting you?
Qualified is delivering higher quality leads to our sales team faster – we are reducing friction for our buyers to contact our team.
The product is great, but the support provided makes it greater
What do you like best about the product?
We've been on the platform for over a year, and it is amazing.
The Qualified team is continually expanding the product and figuring ways to help marketers get their messages to the widest audience possible. They think through that process and hone in on problem areas and are very quick to modify that process if there is a problem.
The best thing about Qualified however, is the support. Our QSA Mike Curley takes it to the next level. Mike always has a method to help increase our conversions and engagement as well as cutting through whatever technical hurdles show up. We're looking forward to pushing our marketing higher with his help. While it's possible to do the admin yourself, if you have a support person, they can do the work to free up your resources to do whatever else needs to be done.
The Qualified team is continually expanding the product and figuring ways to help marketers get their messages to the widest audience possible. They think through that process and hone in on problem areas and are very quick to modify that process if there is a problem.
The best thing about Qualified however, is the support. Our QSA Mike Curley takes it to the next level. Mike always has a method to help increase our conversions and engagement as well as cutting through whatever technical hurdles show up. We're looking forward to pushing our marketing higher with his help. While it's possible to do the admin yourself, if you have a support person, they can do the work to free up your resources to do whatever else needs to be done.
What do you dislike about the product?
We had an issue with Signals slowing down our database because it was updating all records, even if there weren't changes. I left this with Mike and he worked with the Qualified team to only update records that had changed. This helped their product become better, but also reduced the delay in updating the database.
Honestly, there's not much to dislike about Qualified.
Honestly, there's not much to dislike about Qualified.
What problems is the product solving and how is that benefiting you?
It's really solving getting people who are ready to talk to sales talking to sales in the most expedient timing.
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