Qualified
Qualified.com, Inc.Reviews from AWS customer
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Andrew Ritter is the STAR Qualified Success Architect.
What do you like best about the product?
This review is for our dedicated Qualified Solutions Architect, Andrew Ritter. I can't speak highly enough of Andrew, who stepped in to lead our Qualified implementation after an initial rocky start. It does not feel like Andrew works for a vendor, but is part of our growth team, here at Gusto. He sits in 2 our weekly revenue leaders and technical meetings every week, is available to answer questions almost 24/7, and has worked every angle to build the customized Qualified experience we want. For example, Andrew has organized and hosted meetings with Qualified engineers, technical solutions consultants, and sales leaders to talk through technical or process challenges. He is technical enough to provide solutions on the fly and escalate when needed, for example, Gusto wanted to build a custom chat button solution for our MVP and Andrew provided the technical knowledge and support to get in done by our Go Live date.
What do you dislike about the product?
Qualified offers great in app analysis, but I do wish that Qualified offered more API reporting so that we could better join our Qualified data to our internal DBs.
In addition, Qualified does not have a Privacy by Default setting for their Live View, which makes it impossible for Qualified Live View to be used where customer data could be exposed or inputted. Live View is a great feature that Qualified provides and is loved by reps. We hope that they will priortize and build this feature.
In addition, Qualified does not have a Privacy by Default setting for their Live View, which makes it impossible for Qualified Live View to be used where customer data could be exposed or inputted. Live View is a great feature that Qualified provides and is loved by reps. We hope that they will priortize and build this feature.
What problems is the product solving and how is that benefiting you?
Qualified has helped us identify visitors to turn into leads and helped us reach out to customers stuck in our onboarding funnel.
Best website chat I've used, best support ever
What do you like best about the product?
- Amazing customer support comes first. Really can't be taken for granted.
- Always innovating, always creating new features and getting us onboarded
- Using Piper - the AI SDR -dramatically increased our site conversations and generated more meetings
- Always innovating, always creating new features and getting us onboarded
- Using Piper - the AI SDR -dramatically increased our site conversations and generated more meetings
What do you dislike about the product?
Qualified is at the top of the website conversations space. Asking for anything else would just be greedy ;)
What problems is the product solving and how is that benefiting you?
Qualified closes an important gap for us in terms of website conversations - it makes sure that every eligible visitor gets a tailored experience to drive them towards their next step. It generates leads and meetings that we otherwise wouldn't have.
Getting insights and interaction with our AppExchange visitors
What do you like best about the product?
The only solution which really helps in creating insights from AppExchange visitors. The Piper AI solution really helps in interacting with visitors who are in a diffirent timezone, when the salesteam is not working.
What do you dislike about the product?
No real downsides for us, works great and the support is really good
What problems is the product solving and how is that benefiting you?
Inisghts in AppExchange visitors and interacting with them via (AI) chat
Great Support for Fast Implementation
What do you like best about the product?
The ease of getting started with Qualified was smooth thanks to the great support from the Customer Success/Success Architect team. The implemetation timelines were well managed and team was ready with the playbooks needed for succesful go-live. It definitely had it's fair share of surprises and the team was ready to support and find answers and workarounds when needed.
What do you dislike about the product?
There were some surprises during the integration phase, but it we were able to navigate through them successfully with the team. From an admin perspective, there can be more around logs of various integration statuses.
What problems is the product solving and how is that benefiting you?
Enable two way chat between visitors to the website and our teams. We also love the AI features that augment our team capacity to ensure no chat is left unanswered.
Should have gotten Qualified sooner
What do you like best about the product?
We launched in three weeks and it's been one of the easiest launches I've every done. The platform is really easy to use, set up and make changes.
Our Qualified Success Architect was the best part. He was there with us every step of the way - setting us up, providing best practices and tips, answering all questions, being flexible, working with customer support, and helping us find solutions.
This is also just the beginning. There are so many things we can use this for - from custom experiences for different pages and localized sites to ABM and upsell options. It implements with a lot or our existing tech stack adding even more use.
Can't wait for the year ahead and seeing where Qualified can take us.
Our Qualified Success Architect was the best part. He was there with us every step of the way - setting us up, providing best practices and tips, answering all questions, being flexible, working with customer support, and helping us find solutions.
This is also just the beginning. There are so many things we can use this for - from custom experiences for different pages and localized sites to ABM and upsell options. It implements with a lot or our existing tech stack adding even more use.
Can't wait for the year ahead and seeing where Qualified can take us.
What do you dislike about the product?
That I didn't get it sooner! There a few things we'd like to have that don't exist in Qualified but everything we came up with our account manager is working to get added as functionality. This is so helpful.
What problems is the product solving and how is that benefiting you?
We needed a chat product focused on driving revenue. Qualified is going to help us set meetings with prospects and answer questions 24-7.
Great Customer Success and Great Product.
What do you like best about the product?
Qualified has been a game-changer for our pipeline generation and meeting booking processes at Stream. The platform effectively engages top-of-funnel leads, capturing and qualifying them to significantly boost our lead conversion rates. By connecting us with high-intent buyers in real time, Qualified has dramatically shortened our sales cycle. Its seamless integration with our existing tech stack enhances workflow efficiency, while the account-based buying intent data allows us to prioritize outreach to our hottest accounts.
What truly sets Qualified apart is their commitment to customer success. Our Qualified Success Architect has been instrumental in implementing best practices and providing ongoing support to ensure Stream's success. Their expertise and dedication have maximized our ROI from the platform, making Qualified an indispensable tool for driving lead conversion and pipeline generation. If you're looking to supercharge your website conversions and sales strategy, Qualified is the way to go.
What truly sets Qualified apart is their commitment to customer success. Our Qualified Success Architect has been instrumental in implementing best practices and providing ongoing support to ensure Stream's success. Their expertise and dedication have maximized our ROI from the platform, making Qualified an indispensable tool for driving lead conversion and pipeline generation. If you're looking to supercharge your website conversions and sales strategy, Qualified is the way to go.
What do you dislike about the product?
I think there could be better custom integrations with the platform. Basically, if you do not use the tools they have, native integrations for the data attribution and collection side of Qualified become more rigid and difficult to implement at scale. I only say this because we use our own build programs for some lead and customer tracking. It still works, but it took a while to get working effectively.
What problems is the product solving and how is that benefiting you?
Increasing ROI for leads that have traiditonally been more diffucitly to convert.
Excellent product and even better customer service!
What do you like best about the product?
Ease of use
During implementation, the Qualified team is there with you every step of the way.
We are always able to ask questions and receive quick responses and solutions.
Our advisors use the platform every day and like it more than our old platform.
It's very customizable to our specific needs.
During implementation, the Qualified team is there with you every step of the way.
We are always able to ask questions and receive quick responses and solutions.
Our advisors use the platform every day and like it more than our old platform.
It's very customizable to our specific needs.
What do you dislike about the product?
Can't think of anything other than their "University" website is hard to find answers on. Things don't come up when I search so I end up asking our rep a lot of questions. But he is always quick to answer and even provides video walk throughs when needed!
What problems is the product solving and how is that benefiting you?
Allows our advisors to help students and potential students with any questions they may have in the moment. We are also getting a higher conversion rate using Qualified than we did with our old platform. We can book meetings on behalf of students or have the students book for themselves and route them to the appropriate advisors on their student record.
Driving Targeted Growth Through Real-Time Insights and Dedicated Support
What do you like best about the product?
Qualified has completely transformed how our marketing team tracks and engages with visitors who navigate to our website. The best investment we made was the launching Piper, Qualified’s AI SDR, or in our case, Ellie! Ellie has been pivotal in managing inbound traffic and driving conversion to ours sales teams. Ellie and the Qualified platform gives us visibility into who is on our site and qualifies leads saving our teams time. With the guidance of our Qualified architect, Kalyn, we had a successful and smooth implementation. Her support and Qualified’s high-touch service has contributed to $1M in influenced pipe in less than 3 months of launch.
What do you dislike about the product?
Qualfiied is a robust platform that can be overwhelming once inside. It was difficult for me to understand the platform and learn how to correctly set it up without professional support. Luckily, hands-on support is Qualified's greats strength. The architechs take time to understand your goals and metrics to help set up the program for success.
What problems is the product solving and how is that benefiting you?
Qualified is giving us real-time data into our identified strategic accounts, qualifying and converting right on the site. It’s an extension of our sales team as we currently don’t have an inbound team and saving our reps time.
Easily Scale Up Your Marketing and Sales Pipeline and Efforts!
What do you like best about the product?
Qualified has improved our ability to track and engage with website visitors in real-time. The platform provides valuable insights into visitor behavior and firmographic data which has been instrumental in generating qualified leads, influencing our pipeline for our sales team, and optimizing our marketing efforts to drive more targeted, meaningful interactions. We’ve also added Piper to our team, handling all inbound traffic on our website. She’s been a game-changer in saving our sales team time, and assures that every visitor is attended to providing the right type of experience depending on where they’re at in their buyers journey.
A key factor in our success with Qualified has been Kalyn from the Qualified team. She played an essential role in ensuring a smooth implementation, addressing our many questions, and continues to help us leverage the platform to its fullest capabilities. Her expertise and support have been invaluable, and we would not have achieved the same level of success without her.
A key factor in our success with Qualified has been Kalyn from the Qualified team. She played an essential role in ensuring a smooth implementation, addressing our many questions, and continues to help us leverage the platform to its fullest capabilities. Her expertise and support have been invaluable, and we would not have achieved the same level of success without her.
What do you dislike about the product?
There is nothing I dislike at this time with the platform.
What problems is the product solving and how is that benefiting you?
Qualified and Piper are generating more qualified leads for our reps, faster! We have a lot of students on our platform and Qualified is able to direct our visitors to their appropriate destination on the website and reduce the friction of getting buyers in front of our sales reps.
Driving Impact with Online Chat
What do you like best about the product?
Qualified offers robust live chat features that enable real-time engagement with website visitors, creating immediate leads for our business. Its seamless integration with CRM and marketing tools, including Salesforce, allows our teams to streamline workflows and access valuable customer data instantly. Qualified’s routing features and customizable experiences also enhance lead qualification, ensuring that leads are directed to the right resources and teams, which helps drive conversions and improve overall efficiency.
What do you dislike about the product?
Qualified can be a significant investment, and certain new features may come at an additional cost.
What problems is the product solving and how is that benefiting you?
Qualified's chat experiences help our SDRs teams connect instantly with our target website visitors, reducing response time and improving the chances of conversion.
For our business, this means fewer missed opportunities, faster lead qualification, and a more personalized customer experience—all of which can directly contribute to increased pipeline and better sales outcomes.
For our business, this means fewer missed opportunities, faster lead qualification, and a more personalized customer experience—all of which can directly contribute to increased pipeline and better sales outcomes.
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