Qualified
Qualified.com, Inc.Reviews from AWS customer
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Excellent Product & Customer Service
What do you like best about the product?
Easy to use, responsive and helpful account manager, direct integration with Salesforce.
What do you dislike about the product?
No major complaints. We've had some minor issues that we have been able to work through with our account manager.
What problems is the product solving and how is that benefiting you?
Allows prospects to ask questions and book meetings directly with our sales team.
Accelerated performance with Qualified
What do you like best about the product?
Qualified directly integrates with my team's core tech stack, Marketo and Salesforce which has been key to our adoption of the tool. It's workflow builder is similar to other tools I've used in the past and is very user friendly. The AI SDR has proven to be a tremendous pipeline driver for our business -- capturing, booking and routing high intent leads at every hour. I'm excited to build out more use cases with the tool and continue to work with our amazing success architect, Cormac Malley, whose been very impactful to our success!
What do you dislike about the product?
There was a small learning curve during onboarding and getting familiar with the technical side of the tool, which can be said for most platforms during early stages. The current Marketo field mapping is basic, and some architecture feels beta still, but I know this is something the product team is working on and I look forward to more improvements.
What problems is the product solving and how is that benefiting you?
Qualified is closing the gap between high intent leads ready to speak with sales and getting lost in the sales follow up process.
Powerful tool, great onboarding experience
What do you like best about the product?
Qualified is a really powerful tool that enabled us to have prospects book a meeting directly on our website. Our implementation was pretty complex-- we have strict rules on how leads should be routed and to make it even more difficult, we have overlapping flows from our MAP and routing tool. Our onboarding team (shout out Jonathan!) addressed each of these issues and helped design our Qualified flows to work across all these requirements. We've been live for a few weeks now and our BDR & AE teams are beyond excited about the leads they're getting through the meeting booker and chat!
What do you dislike about the product?
The UI for the workflows within Qualified is a little clunky compared to what I'm used to.
What problems is the product solving and how is that benefiting you?
For the meeting booker feature, prior to Qualified, our time to follow up was pretty slow and as a result, we had a significant amount of drop off when trying to schedule meetings. Additionally, we sometimes have issues with our sales team's emails getting to our prospects inboxes so this cut out the middle man and helped us convert more prospects. For chat, Qualified helps us surface our target accounts to the sales team for quick follow up while using the AI bot (Piper) to handle inquires that we don't want the sales team spending time addressing. This way, our sales team can stay focused on generating pipeline and closing deals.
Great implementation support and ability to integrate with the CRM
What do you like best about the product?
Luis our success manager was super hands on, triaged so much for us, really helped us design the Qualified experience, we couldn't have done it without him.
What do you dislike about the product?
Just a few things related to the calendar tool but they were always happy to help us find ways around it.
What problems is the product solving and how is that benefiting you?
It makes it easier to book meetings on our website.
Great product, better support
What do you like best about the product?
Our team is measured on speed to lead and when timing is everything, Qualified is the tool that allows us move quickly and connect with prospects and website visitors whose peak interest is in that moment. We are constantly focused on marketing leads and following up with them, then focusing on our outbound efforts, but with Qualified we can supplement with immediate action on people who come to view our website. On top of being a great tool, our Success Architect Brittany Rhyme is the Gold Standard. She comes prepared to every meeting to support our ideas and projects, helps us implement them and provide suggestions and feedback. She is an absolute joy to work with.
What do you dislike about the product?
Nothing, the tool has worked incredibly well for us and we will continue to use it and see tangible results
What problems is the product solving and how is that benefiting you?
We have thousands of website visitors and those that fit our tailored criteria come directly to our team who is able to follow up with them immediately. After hours, we lean on AI and schedulers to capture prospects we weren't able to interact with in the moment. Either way, our ability to connect with the right people with the right message in a matter of seconds has allowed the team to see serious results.
A 24/7 Help Desk for Prospects (and Customers) Visiting Your Website
What do you like best about the product?
Building a website experience that caters to everyone is impossible. So we do our best to create and curate an experience that follows a logical path and provides resources for the vast majority of visitors. Being able to add Qualified's Agentic resource, trained on the copy from our existing website, brings an entirely new dimension to helping visitors find what matters most to them when visiting our site. Rather than typing a word or phrase in a search bar Qualified's 'Piper' conducts a normal conversation via a webchat interface that does its best to answer a question, point them in the right direction, or make a connection to enlist the help of a human teammate.
As a marketing leader, the insight provided by reviewing the conversations that visitors conduct with Piper is truly eye opening. It's huge to know what potential prospects are interested in, helping us to make sure we have the right resources available to help them evaluate our product as a solution to solve their business needs - specifically to identify gaps in our resources.
On top of the great things we've seen from Qualified's technology the support from post sale and onboarding through the current moment has been beyond outstanding. Genise, our dedicated solutions expert has been a trusted guide by our side since Day One. Her guidance has certainly been a key part of our success, helping to make our overall goals for leveraging the product a reality.
As a marketing leader, the insight provided by reviewing the conversations that visitors conduct with Piper is truly eye opening. It's huge to know what potential prospects are interested in, helping us to make sure we have the right resources available to help them evaluate our product as a solution to solve their business needs - specifically to identify gaps in our resources.
On top of the great things we've seen from Qualified's technology the support from post sale and onboarding through the current moment has been beyond outstanding. Genise, our dedicated solutions expert has been a trusted guide by our side since Day One. Her guidance has certainly been a key part of our success, helping to make our overall goals for leveraging the product a reality.
What do you dislike about the product?
Any frustrations I have with Qualified are no different than what you might expect when adopting a rapidly changing technology such as Agentic AI. The key is how quickly those issues are addressed and resolved, and more importantly that I'm confident that there are eyes from both our team and Qualified keeping an eye on things to make sure that small hiccups do not fester into larger problems.
As far as things that I'd like to see attention and improvements to:
-Better Topic Reporting for Identifying wider trends vs message by message
-Improved Chat Summarization
-Topic Trend Reporting
As far as things that I'd like to see attention and improvements to:
-Better Topic Reporting for Identifying wider trends vs message by message
-Improved Chat Summarization
-Topic Trend Reporting
What problems is the product solving and how is that benefiting you?
Qualified is helping us engage more website visitors, giving them answers to important questions, pointing them in the right direction, and even in some cases booking meetings for our Sales team.
Qualified Review - QSA Shoutout
What do you like best about the product?
Updating my review because i meant to rate Qualified a 10/10 and not 8!!! That was my bad
What do you dislike about the product?
Nope! Very happy with the quality and service of the product
What problems is the product solving and how is that benefiting you?
Qualified is making it easier for our marketing development reps to field inbound inquiries and schedule meetings with high-intent hand raisers.
An Amazing Platform With Even MORE Amazing Support
What do you like best about the product?
Our Marketing team was in need of a solution to help us gain better insight on customer and prospect behavioral data while also improving their website experience and engagement. A portion of our sales-oriented team had already been well-equipped and familiar with Qualified for quite some time, so having them help our department seemed like a win-win scenario. After using this platform for three months, I am confident in saying it has greatly exceeded our expectations.
We're FINALLY able to track real-time intent signals, and use the latest marketing methods of engagement through the likes of our version of the Piper AI SDR. Qualified is running 24/7 thanks to our AI SDR (we call ours Taylor) along with various offer pieces. The UI made building these extremely easy to use and implement, BUT none of this could have been achieved without the initial onboarding and integration support we've had from our Success Architect, Genise Christianson. She has been just as committed to our company's marketing success just as much as she has always been with our teammates in the sales pipeline. Genise has been an ABSOLUTE joy to work with, and has made our time with Qualified all the better for it. I honestly look forward to my team's weekly meetings with her just so we can share the latest metrics we've been seeing along with thoughts and feedback on other ways we can use the platform.
We're FINALLY able to track real-time intent signals, and use the latest marketing methods of engagement through the likes of our version of the Piper AI SDR. Qualified is running 24/7 thanks to our AI SDR (we call ours Taylor) along with various offer pieces. The UI made building these extremely easy to use and implement, BUT none of this could have been achieved without the initial onboarding and integration support we've had from our Success Architect, Genise Christianson. She has been just as committed to our company's marketing success just as much as she has always been with our teammates in the sales pipeline. Genise has been an ABSOLUTE joy to work with, and has made our time with Qualified all the better for it. I honestly look forward to my team's weekly meetings with her just so we can share the latest metrics we've been seeing along with thoughts and feedback on other ways we can use the platform.
What do you dislike about the product?
I do wish our AI SDR could be better equipped in answering more specific questions our prospects may ask. Perhaps we need to do a better job at teaching it how to address such inquiries. It would also be nice if we could display and play video in our offers.
What problems is the product solving and how is that benefiting you?
Qualified is always running on our website, making some level of communication available 24/7 for our clients and prospects. Also, it frees up our BDRs to focus on more pressing tasks that require their attention since our AI SDR supports them by addressing more mundane items.
Force Multiplier for my GTM Team
What do you like best about the product?
What has been really impactful is using the insights from our AI SDR specifically to influence how our team approaches our GTM assets.
What do you dislike about the product?
As of today, I do not have any negative feedback.
What problems is the product solving and how is that benefiting you?
Qualified not only provides real time intent signal insights to help us hyper personalize experiences. Gaining visibility into this data has been a game changer. The Qualified AI SDR product has supercharged our inbound lead experience, resulting in an increase of booked meetings and engagement.
Best CS experience I've had
What do you like best about the product?
Friendly UI, easy to understand and pick up quickly, fast ROI. It has been the best implementation experience I've ever had and I've set up and managed a lot of sales tools - largely this is down to the hands-on CS approach.
What do you dislike about the product?
Not many, only that it's still somewhat in testing phase but nothing I wasn't aware of / isn't in line with competition
What problems is the product solving and how is that benefiting you?
With a small team across sales and marketing, it automates manual processes (lead qualification and routing), and helps educate leads better and navigate our website that we are conscious is tricky to navigate, servicing many industries and use cases.
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