Qualified
Qualified.com, Inc.Reviews from AWS customer
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Intuitive Interface with Stellar AI Capabilities
What do you like best about the product?
What I like most about Qualified is that the user interface is very easy to navigate through. As someone who's come on to learning the tool and the platform later than a lot of my counterparts and coworkers, I found that it's incredibly easy to poke around and figure out where things go. Everything is very intuitive in terms of where you think you would click next, which isn't the case for a lot of tools, and I find that to be really helpful. In addition to that, I really enjoy Britney's collaborativeness with the Epson team. QSA Britney is very talented and explains things in an easy-to-understand manner, which has made it really helpful for me to onboard.
What do you dislike about the product?
NA
What problems is the product solving and how is that benefiting you?
Qualified solves issues with chat and AI email, ensuring website visitors and potential customers get helpful information, fully equipping them with knowledge to make informed purchases.
Outstanding Support and Reliability Every Time
What do you like best about the product?
The Support is always smart and reliable and will answer/find the answer very quickly.
What do you dislike about the product?
I have not met any downside about qualified in the 8 months I have been using them.
What problems is the product solving and how is that benefiting you?
Enrichment, Booking Meetings, and Lead Routing.
Outstanding Customer Service and Support
What do you like best about the product?
The customer service is the best. Everyone is so responsive and helpful.
What do you dislike about the product?
Nothing I can think of. I love it so much.
What problems is the product solving and how is that benefiting you?
We are able to address people while they are on our site and give a more tailored experience.
Efficient Meeting Scheduler with Stellar Support
What do you like best about the product?
I like how easy Qualified is to use. The customer success team, especially Neil Feeney, is fantastic and really helps us a lot, making everything much easier. It's really transformed our capability to get meetings for the business, and there's no time wasted chasing leads as calendars are automatically connected to the AEs calendars.
What do you dislike about the product?
Nothing - it's an amazing tool.
What problems is the product solving and how is that benefiting you?
I use Qualified to capture demos and push visitors to book meetings without chasing them, as it integrates calendars and automates email follow-ups, getting us meetings easily and removing the back-and-forth.
Instant Impact and Effortless Setup with Qualified's AI SDR
What do you like best about the product?
What I like best about Qualified is how quickly it drives real, measurable impact. We implemented Piper, the AI SDR, for our Opendock product and immediately saw results - new ARR closed in the first month and strong pipeline creation right out of the gate. Our reps are spending less time on admin and more time actually selling, and deal velocity has noticeably improved.
What’s equally impressive is how easy it is to get Piper up and running. It automatically ingests your website content, and you can supplement it with PDFs, case studies, competitive intel, or custom snippets in just minutes. It’s truly plug-and-play in a way most AI platforms promise but rarely deliver.
A huge differentiator is the Qualified Success Architects (shout out to Dave!). They’re true strategic partners - meeting with us weekly, reviewing performance, suggesting optimizations, and helping us squeeze more value out of Piper every single time. Their expertise has easily justified the additional investment.
What’s equally impressive is how easy it is to get Piper up and running. It automatically ingests your website content, and you can supplement it with PDFs, case studies, competitive intel, or custom snippets in just minutes. It’s truly plug-and-play in a way most AI platforms promise but rarely deliver.
A huge differentiator is the Qualified Success Architects (shout out to Dave!). They’re true strategic partners - meeting with us weekly, reviewing performance, suggesting optimizations, and helping us squeeze more value out of Piper every single time. Their expertise has easily justified the additional investment.
What do you dislike about the product?
No dislikes to share, it’s been an awesome experience all around!
What problems is the product solving and how is that benefiting you?
Qualified solves two major challenges for us: (1) managing inbound volume efficiently and (2) improving lead quality before anything hits the sales team. Piper handles the early discovery work, asks the right qualifying questions, and directs the most relevant opportunities to the right reps. This has reduced administrative workload, increased sales productivity, and created a smoother experience for prospects.
Another major benefit has been the AI email capabilities. Piper keeps the conversation going automatically with personalized, context-aware emails, so prospects get timely communication without us having to build templates, cadences, or complicated workflows. It removes a huge amount of manual effort from our team and ensures every lead gets consistent, high-quality follow-up without anything slipping through the cracks.
Another major benefit has been the AI email capabilities. Piper keeps the conversation going automatically with personalized, context-aware emails, so prospects get timely communication without us having to build templates, cadences, or complicated workflows. It removes a huge amount of manual effort from our team and ensures every lead gets consistent, high-quality follow-up without anything slipping through the cracks.
Effortless Setup and Exceptional Support Exceed Expectations
What do you like best about the product?
The setup process was incredibly simple, and integrating the tool was effortless. I was also impressed by the outstanding customer support and quick responses. This product offers far more functionality than the tools I used before.
What do you dislike about the product?
So far, I haven't encountered any drawbacks with the platform.
What problems is the product solving and how is that benefiting you?
We use a chatbot on our company website.
Streamlined Lead Conversion with Outstanding AI Experience
What do you like best about the product?
I absolutely value Qualified for its outstanding conversational AI, which not only offers high-quality interactions but is also incredibly easy to train, enabling us to extract value from the product at a rapid pace. The platform has successfully shown a substantial return on investment potential right from the initial sales demo, which is critical for any business pursuing aggressive growth. Additionally, using Qualified, we have managed to convert more Marketing Qualified Leads into meetings with far more effectiveness compared to hiring more Business Development Representatives or Account Executives. The initial setup of Qualified was notably smooth due to excellent guidance, comprehensive documentation, and efficient execution, coupled with reassuring testing functionalities that ensured a seamless implementation process. Furthermore, I appreciate how Qualified has seamlessly replaced and enhanced functionalities previously handled by Chili Piper, not only as a meeting booking and routing solution but in addressing additional challenges, all while integrating well with existing tools like Pardot, Salesforce, Outreach, 6sense, Slack, and Microsoft Teams.
What do you dislike about the product?
Some of the behind-the-scenes workflows could be simplified over time and capabilities could be added to further customize Qualified to our specific use cases.
What problems is the product solving and how is that benefiting you?
I use Qualified to automate lead conversion, ensuring all leads are actioned without sales team overload, preventing any leads from falling through the cracks, and increasing MQL conversion faster than hiring more personnel can achieve.
Qualified Boosts Engagement with Smooth Setup
What do you like best about the product?
I really appreciate how Qualified provides detailed information about the people who visit our site, including who they are and what they're looking for. This feature is incredibly valuable as it allows us to transform site traffic and engagement into actionable follow-ups and results that convert into our sales pipeline. Additionally, the AI email campaigns and the ability for our inbound team to book meetings with individuals requesting demos are highly effective in driving engagement and conversions. I also find the overall process of implementing and leveraging Qualified smooth, thanks in large part to the supportive guidance from our specialist, Lily, who has been instrumental in teaching us how to utilize the platform effectively.
What do you dislike about the product?
I think the user interface could be improved to allow smoother navigation on the platform. Additionally, there's a need for integration with Microsoft Teams, which is currently lacking.
What problems is the product solving and how is that benefiting you?
I use Qualified to track website engagement, book demo meetings, and run AI email campaigns, increasing traffic conversion into engagement and turning leads into pipeline.
Exceptional Experience with Qualified
What do you like best about the product?
Qualified is an excellent tool for aligning Marketing and Sales and improving speed to lead. But the standout feature is the customer service. Our onboarding experience has been exceptional. The Qualified team — especially Neil Feeney — is incredibly knowledgeable, responsive, and always willing to brainstorm solutions or jump in to support internal rollout and adoption.Thank you, team!
What do you dislike about the product?
I don't dislike anything about Qualified.
What problems is the product solving and how is that benefiting you?
Qualified is improving our speed to lead, helping us capture more in-market opportunities as visitors browse the website and show intent. The platform naturally drives stronger alignment between Marketing and Sales and deepens our shared understanding of pipeline generation. This tighter collaboration has been an immediate advantage for us.
Easy Meeting Booking with Qualified's Chat System
What do you like best about the product?
I love how Qualified effectively supports us in booking meetings directly from our website with its user-friendly chat system, which is intuitive and aligns well with our organizational needs. I appreciate Qualified's ability to bridge the speed-to-lead gap that often occurs with other Marketing Automation tools, providing a seamless and efficient solution. The customizability offered by Qualified is incredibly useful, allowing us to tailor the features to suit our specific requirements. Furthermore, the AI chatbot is particularly valuable, as it adeptly assists prospects by answering their questions and efficiently scheduling meetings for our team.
What do you dislike about the product?
none at this time
What problems is the product solving and how is that benefiting you?
I use Qualified to book meetings directly from our website, bridging the speed-to-lead gap caused by other Marketing Automation tools. Its AI chatbot efficiently answers prospect questions and schedules meetings, enhancing our team’s productivity.
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