Qualified
Qualified.com, Inc.Reviews from AWS customer
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A Seamless Switch - Qualified is a Game Changer
What do you like best about the product?
Qualified has completely transformed how we engage with visitors on our site. Visitors can chat with our AI SDR Quinn to have seamless conversations and quickly determine if our company is the right solution for them. The implementation process was smooth, and working with our QSA, Nick, has been absolutely incredible. He is super smart, accommodating, and deeply knowledgeable. He was even willing to review our previous chatbot setup and replicate it in Qualified, only better.
The integrations are seamless, especially with Salesforce, ensuring we correctly route visitors, create leads, and book meetings. Our sales team loves being able to see, in real time, what visitors are doing on the site during live chats or before meetings. They also appreciate seeing when prospects arrive from Outreach sequences, which has been a huge win.
The tracking, reporting, and analytics are top-notch, and Nick has helped us build out custom reports to monitor the data that matters most. The Smart Button experience is a game-changer, letting us update the site without web dev involvement. The Meeting Booker form is beautifully designed and customizable, which should help improve conversions.
We’re also huge fans of the Qualified Offers feature - being able to easily add banners and popups for events, webinars, product launches, and ABX plays without needing dev resources is a big win. Finally, the lead routing capabilities are robust and customizable, and despite our complex setup, Nick built it out flawlessly.
The integrations are seamless, especially with Salesforce, ensuring we correctly route visitors, create leads, and book meetings. Our sales team loves being able to see, in real time, what visitors are doing on the site during live chats or before meetings. They also appreciate seeing when prospects arrive from Outreach sequences, which has been a huge win.
The tracking, reporting, and analytics are top-notch, and Nick has helped us build out custom reports to monitor the data that matters most. The Smart Button experience is a game-changer, letting us update the site without web dev involvement. The Meeting Booker form is beautifully designed and customizable, which should help improve conversions.
We’re also huge fans of the Qualified Offers feature - being able to easily add banners and popups for events, webinars, product launches, and ABX plays without needing dev resources is a big win. Finally, the lead routing capabilities are robust and customizable, and despite our complex setup, Nick built it out flawlessly.
What do you dislike about the product?
Honestly, there isn’t much to dislike. There are some things we’re still optimizing, but we’re working closely with our QSA to accomplish all of this. Nick has been incredibly patient, responsive, and proactive - he continues to monitor our setup, suggest optimizations, and answer every question we have.
What problems is the product solving and how is that benefiting you?
Before Qualified, our biggest challenge was routing inbound leads efficiently. We’ve solved that problem with a system that is both sophisticated and flexible. We also switched from a previous vendor, and we couldn’t be more excited about the move - Qualified offers so many more features and functionality that directly support our go-to-market efforts.
The benefits have been immediate:
Speed to lead: We’re booking more meetings and generating more leads, faster.
Sales visibility: Our team can see visitor behavior in real time, helping them have more relevant, productive conversations.
Self-service marketing updates: With tools like Smart Buttons and Qualified Offers, we can launch campaigns and promotions without relying on web dev.
Better reporting and insights: Custom analytics give us the visibility we need to make data-driven decisions.
Our launch was smooth and successful thanks to Nick’s support - he kept us on track, monitored everything closely, and made real-time updates as needed. Post-launch, he’s been just as engaged, ensuring we continue to optimize and succeed.
Overall, Qualified is helping us build pipeline faster, and we’re thrilled about the results so far. We’re equally thrilled to keep working with Nick, who has been a true partner and joy to work with.
The benefits have been immediate:
Speed to lead: We’re booking more meetings and generating more leads, faster.
Sales visibility: Our team can see visitor behavior in real time, helping them have more relevant, productive conversations.
Self-service marketing updates: With tools like Smart Buttons and Qualified Offers, we can launch campaigns and promotions without relying on web dev.
Better reporting and insights: Custom analytics give us the visibility we need to make data-driven decisions.
Our launch was smooth and successful thanks to Nick’s support - he kept us on track, monitored everything closely, and made real-time updates as needed. Post-launch, he’s been just as engaged, ensuring we continue to optimize and succeed.
Overall, Qualified is helping us build pipeline faster, and we’re thrilled about the results so far. We’re equally thrilled to keep working with Nick, who has been a true partner and joy to work with.
Great Experience So Far
What do you like best about the product?
AI SDR
Highly customizable chat flows and playbooks
Tight Salesforce integration with real-time account insights
AI features that actually improve engagement quality
Excellent customer success team that helps you maximize ROI
Ease of Use
Highly customizable chat flows and playbooks
Tight Salesforce integration with real-time account insights
AI features that actually improve engagement quality
Excellent customer success team that helps you maximize ROI
Ease of Use
What do you dislike about the product?
The analytics dashboard is good, but deeper attribution reporting could make it even more powerful
Slight learning curve for advanced configurations
Slight learning curve for advanced configurations
What problems is the product solving and how is that benefiting you?
Qualified is helping us instantly connect high-intent website visitors with the right sales reps, instead of letting them slip away or wait for a follow-up. It’s replaced slow, form-based lead capture with real-time, personalized conversations that feel natural and helpful.
Sales and Marketing Both Love It
What do you like best about the product?
Qualified has been an amazing accelerator for our pipeline. Within weeks of getting it implemented, we saw a noticeable uptick in first meetings.
Implementation was very well organized and our customer success architect has been a valuable partner throughout the process.
It's easy to use and easy to onboard the inside sales team. I also appreciate that the platform is continually adding new functionality.
Implementation was very well organized and our customer success architect has been a valuable partner throughout the process.
It's easy to use and easy to onboard the inside sales team. I also appreciate that the platform is continually adding new functionality.
What do you dislike about the product?
A fair amount of setup requires a customer success architect to do it, but she's extremely responsive.
What problems is the product solving and how is that benefiting you?
It's allowing our prospects to get their questions answered and do research without having to engage with the sales team. Once they're warmed up, they're much more likely to convert and request a meeting. It's also sped up the velocity of time to first meeting by a LOT.
Excellent Experience with Qualified and Piper AI SDR
What do you like best about the product?
Qualified's platform is easy to use and there are constantly new features being rolled out. However, our support person Michael Witt and their dedication to ensure we are getting value out of the solution is what has set them apart.
What do you dislike about the product?
There's still a level of granular control of the AI SDR that I'd like to have, but I can see things are developing there.
What problems is the product solving and how is that benefiting you?
Qualified is helping us scale our SDR motion and messaging personalization through AI. This is saving my team time and allowing us to focus on more strategic initiatives.
Great product + customer service!
What do you like best about the product?
We launched with Qualified's AI SDR Piper a couple months ago and use it in a few different ways. The backend is mostly intuitive to use and their amazing CSM (Mike Witt) makes it all the more easy with his insights and help!
What do you dislike about the product?
Some of the items that will be helpful to us in a B2B market are on the roadmap and not implemented yet. Potential workarounds are possible at times, however, it is complex to do on our own.
What problems is the product solving and how is that benefiting you?
Qualified helps with lead generation and engagement in different ways with some examples being pop up offers, ai chat, and ai emails.
A True Game Changer for Conversational Marketing
What do you like best about the product?
Qualified has become a core part of our marketing tech stack. The AI SDR and auto-pounce features have made a big impact on how we engage with site visitors. We’re able to deliver personalized messaging at the right time, which has led to a noticeable lift in meetings booked. Our BDRs are thrilled with the quality of leads and the momentum we’re seeing.
The platform is both powerful and intuitive, giving us the ability to create real-time, personalized experiences for high-value visitors based on where they are in their journey. We recently launched Qualified's AI email campaigns focused on meeting drop-off, and we're already seeing how effective they can be in re-engaging prospects. The same AI that powers chat also drives these campaigns, and it continues to improve as it scans our website and learns from new content.
Having worked with other chatbot vendors before, what sets Qualified apart is their technology and the team behind it. Our Success Architect, Elizabeth, has been incredible. From the very beginning, she’s been proactive, knowledgeable, and invested in our success. She’s helped guide us through the setup process, offered strategic recommendations tailored to our goals, and made sure we’re always getting the most value out of the platform.
The platform is both powerful and intuitive, giving us the ability to create real-time, personalized experiences for high-value visitors based on where they are in their journey. We recently launched Qualified's AI email campaigns focused on meeting drop-off, and we're already seeing how effective they can be in re-engaging prospects. The same AI that powers chat also drives these campaigns, and it continues to improve as it scans our website and learns from new content.
Having worked with other chatbot vendors before, what sets Qualified apart is their technology and the team behind it. Our Success Architect, Elizabeth, has been incredible. From the very beginning, she’s been proactive, knowledgeable, and invested in our success. She’s helped guide us through the setup process, offered strategic recommendations tailored to our goals, and made sure we’re always getting the most value out of the platform.
What do you dislike about the product?
There’s a learning curve, which is normal for a platform with this much functionality. But once you get the hang of it, everything falls into place. The support from the Qualified team really helps speed up that process.
What problems is the product solving and how is that benefiting you?
Qualified helps us turn anonymous website traffic into qualified pipeline. It allows us to identify high-value visitors, engage them in real time, and route them to the right reps. The AI SDR and chat features have increased meeting volume and improved lead quality. With AI email campaigns, we’re also re-engaging visitors who drop off, like those abandoning meetings. Overall, it’s helped us boost conversions and align marketing and sales more effectively.
Piper for email, chat
What do you like best about the product?
- Scalable AI Email campaigns that immediately follow up with those who were offered a meeting and didn't book yet, trial starts and lead gen campaigns
- 55% meeting offered to book rate with our AI SDR on the site
- Intelligent AI SDR Q&A resulting in high quality leads scheduling time with our team
- Easy, clean UI that is simple to navigate
- Piper conversations easy to provide feedback in-app and make adjustments as needed
- 55% meeting offered to book rate with our AI SDR on the site
- Intelligent AI SDR Q&A resulting in high quality leads scheduling time with our team
- Easy, clean UI that is simple to navigate
- Piper conversations easy to provide feedback in-app and make adjustments as needed
What do you dislike about the product?
- Setting up Piper does require some dedicated time, and it is an ongoing optimization. However, this is true of using and training LLMs in general
What problems is the product solving and how is that benefiting you?
Automating processes for Sales so they have time to focus on key accounts.
Great tool, excellent client success team.
What do you like best about the product?
The Qualified tool itself is very user friendly. For someone who has no code experience, I have been able to easily navigate the tool, set up personalized offers for visitors to our site and work with our AI SDR to capture high quality leads.
Our Success Architect Lily has been instrumental in helping us get more complex campaigns off the ground by troubleshooting issues with us, and being hands on in the setup. She's always available to answer questions, provide resources and point us in the right direction.
Our Success Architect Lily has been instrumental in helping us get more complex campaigns off the ground by troubleshooting issues with us, and being hands on in the setup. She's always available to answer questions, provide resources and point us in the right direction.
What do you dislike about the product?
I think one of the only downsides is that sometimes we are looking for features that have not yet been implemented. Usually these items are on the roadmap which is good.
What problems is the product solving and how is that benefiting you?
By using the AI SDR on our website, we now have a tool that can provide 24/7 support on the website when the sales team isn't always available. Our AI SDR also helps us screen leads to be sure the sales team is only interacting with the highest quality leads. This has helped our sales team be more efficient with their time.
Qualified is the future
What do you like best about the product?
Easy to use
The platform has an intuitive interface that doesn't require extensive training to get started. Navigation is straightforward, and the key features are easily accessible without having to dig through multiple menus. Even team members who aren't particularly tech-savvy were able to pick it up quickly.
Great onboarding with our Success Architect Tom Aveling
Tom was exceptional throughout our implementation process. He was responsive, knowledgeable, and took the time to understand our specific business needs. Rather than just walking us through generic features, he helped customize our setup to match our sales process and provided practical tips that we're still using today. His expertise made what could have been a complicated rollout feel seamless.
Saving time with the BDR team - they can focus on qualifying prospects rather than trying to find prospects
This has been a game-changer for our business development reps. Instead of spending hours emailing and calling trailers or people who engaged with our old chat system, they now have a steady stream of booked meetings. Our BDRs can spend their time having meaningful conversations with prospects who are already engaged, which has significantly improved their conversion rates and job satisfaction.
Better prepared for meetings by seeing the pages prospects have viewed
The visitor tracking gives our sales team incredible insight before they even hop on a call. Knowing which product pages someone visited, how much time they spent on pricing, or whether they downloaded resources helps our reps tailor their approach and ask more relevant questions. We're having much more productive initial conversations as a result.
The SDR Chat Bot books meetings without making it complicated for our prospects
Ava handles meeting scheduling smoothly and naturally. Prospects can book time directly through the chat without being redirected to multiple pages or having to fill out lengthy forms. The conversation flow feels human-like, and it integrates seamlessly with our calendar system. We've seen a noticeable increase in meeting bookings since implementing it.
The platform has an intuitive interface that doesn't require extensive training to get started. Navigation is straightforward, and the key features are easily accessible without having to dig through multiple menus. Even team members who aren't particularly tech-savvy were able to pick it up quickly.
Great onboarding with our Success Architect Tom Aveling
Tom was exceptional throughout our implementation process. He was responsive, knowledgeable, and took the time to understand our specific business needs. Rather than just walking us through generic features, he helped customize our setup to match our sales process and provided practical tips that we're still using today. His expertise made what could have been a complicated rollout feel seamless.
Saving time with the BDR team - they can focus on qualifying prospects rather than trying to find prospects
This has been a game-changer for our business development reps. Instead of spending hours emailing and calling trailers or people who engaged with our old chat system, they now have a steady stream of booked meetings. Our BDRs can spend their time having meaningful conversations with prospects who are already engaged, which has significantly improved their conversion rates and job satisfaction.
Better prepared for meetings by seeing the pages prospects have viewed
The visitor tracking gives our sales team incredible insight before they even hop on a call. Knowing which product pages someone visited, how much time they spent on pricing, or whether they downloaded resources helps our reps tailor their approach and ask more relevant questions. We're having much more productive initial conversations as a result.
The SDR Chat Bot books meetings without making it complicated for our prospects
Ava handles meeting scheduling smoothly and naturally. Prospects can book time directly through the chat without being redirected to multiple pages or having to fill out lengthy forms. The conversation flow feels human-like, and it integrates seamlessly with our calendar system. We've seen a noticeable increase in meeting bookings since implementing it.
What do you dislike about the product?
Our support team also uses Qualified and sometimes the chatbot will send out false information.
What problems is the product solving and how is that benefiting you?
Eliminating inefficient manual chat that wasn't converting
Before Qualified, our BDRs were spending countless hours manually monitoring and responding to website chat inquiries. Despite all that time investment, very few of these conversations actually resulted in booked meetings. The manual process was labor-intensive and often led to delayed responses when prospects were ready to engage. Now with Qualified's automated systems, meetings get booked automatically without requiring constant human oversight. This has freed up our BDR team to focus on higher-value activities while actually increasing our meeting booking rate.
Streamlining the lead follow-up process
Previously, when someone filled out our contact or sales form, we had to manually reach out via email or phone to try to schedule a meeting - often playing phone tag or waiting days for responses. This created friction in our sales process and meant we sometimes lost hot leads who were ready to talk immediately. Now, Qualified automatically offers prospects the opportunity to book a time to speak with a rep right after they submit a form. This strikes while the iron is hot and eliminates the back-and-forth scheduling dance. We're capturing more qualified leads and getting them into our sales pipeline much faster than before.
The overall benefit is that we've transformed our website from a passive information source into an active lead generation and qualification machine, while simultaneously making our team more efficient and our prospects' experience more seamless.
Here are some of our results since launching April 27th:
6,418 conversations with visitors
690 meetings booked (60.5% meeting offered to booked conversion rate)
390 new leads created
59% reply rate on AI email follow ups to visitors that are offered a meeting by Ava on the website but don't schedule a time!
Since launching, Ava has not only boosted website engagement but also improved the user experience with instant responses, personalized interactions, and smart guidance—helping your team scale and convert more effectively
Before Qualified, our BDRs were spending countless hours manually monitoring and responding to website chat inquiries. Despite all that time investment, very few of these conversations actually resulted in booked meetings. The manual process was labor-intensive and often led to delayed responses when prospects were ready to engage. Now with Qualified's automated systems, meetings get booked automatically without requiring constant human oversight. This has freed up our BDR team to focus on higher-value activities while actually increasing our meeting booking rate.
Streamlining the lead follow-up process
Previously, when someone filled out our contact or sales form, we had to manually reach out via email or phone to try to schedule a meeting - often playing phone tag or waiting days for responses. This created friction in our sales process and meant we sometimes lost hot leads who were ready to talk immediately. Now, Qualified automatically offers prospects the opportunity to book a time to speak with a rep right after they submit a form. This strikes while the iron is hot and eliminates the back-and-forth scheduling dance. We're capturing more qualified leads and getting them into our sales pipeline much faster than before.
The overall benefit is that we've transformed our website from a passive information source into an active lead generation and qualification machine, while simultaneously making our team more efficient and our prospects' experience more seamless.
Here are some of our results since launching April 27th:
6,418 conversations with visitors
690 meetings booked (60.5% meeting offered to booked conversion rate)
390 new leads created
59% reply rate on AI email follow ups to visitors that are offered a meeting by Ava on the website but don't schedule a time!
Since launching, Ava has not only boosted website engagement but also improved the user experience with instant responses, personalized interactions, and smart guidance—helping your team scale and convert more effectively
Qualified Engagement
What do you like best about the product?
The ability to create different workflows based off of meeting types. You can easily edit/change what you need with everything being synced to SFDC.
What do you dislike about the product?
There's a lot you can do with the platform that we're probably underutilizing because we don't know all that's available.
What problems is the product solving and how is that benefiting you?
Increasing our meetings offered to booked conversion rate, alerting us when a known visitor is on our site so our team can follow up, immediate conversations.
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