What do you like best about the product?

I've thoroughly enjoyed working with our CSM, Shelby. She’s always quick to respond, provides actionable solutions, and helps our team implement new product features (such as automated emails). Since launching Qualified on November 20, 2024, we've seen great results. Our reps have enjoyed the ability to engage with prospects over live chat. Claire, our AI SDR, has booked over half of the meetings shown, which is a higher conversion rate compared to traditional website form fills.

What sets Qualified apart is how seamlessly it integrates with our workflow. The proactive chat features, powered by AI, are excellent at capturing high-intent leads and engaging visitors in real time. The ability to convert conversations into booked meetings directly within the platform makes it incredibly efficient. Additionally, the ease of use for both our team and our prospects has led to smoother communication and improved lead qualification. Overall, Qualified has significantly boosted our team’s productivity, enhanced customer engagement, and improved our lead conversion rates, making it an essential tool in our sales process.

What do you dislike about the product?

I honestly haven’t encountered any major issues with Qualified. The platform has been reliable, and the support has been excellent, making it a smooth experience overall.

What problems is the product solving and how is that benefiting you?

Qualified is solving several key challenges for me, particularly around lead capture, meeting scheduling, and engagement. Before using Qualified, our team struggled with effectively managing website visitors and converting them into qualified leads. Qualified’s AI-driven chat functionality, especially with Claire as the AI SDR, proactively engages visitors in real time, helping us capture high-intent leads and schedule meetings more efficiently.

It’s also reducing manual work—Claire handles the majority of conversations, which frees up our team to focus on high-priority leads and tasks. Additionally, the seamless integration with our existing tools has streamlined the lead qualification process, eliminating friction in communication and speeding up our response times. This has led to increased productivity, higher conversion rates, and a more effective sales pipeline overall.

What do you like best about the product?

Qualified has been a game changer for us to help convert more traffic on our website. Our entire sales team also loves the visibility to know when their accounts are visiting high intent web pages. The team has been so helpful as well, ensuring we're set-up for success throughout the entire process.

What do you dislike about the product?

The product is missing a few key items we've needed and had to add feature requests for, such as hot hand off and meeting booking questions in the share links. Despite this though the team has always been accommodating in adding these features and ensuring we're set-up with workarounds in the meantime.

What problems is the product solving and how is that benefiting you?

We love that Qualified is either solving or enhancing so many areas for us: meeting booking, live chat, intent signals via the web and now even AI email. We are just getting set-up with the latter and are excited we can not only personalize but automate our sales outreach moving forward.

What do you like best about the product?

AI SDR and new routing rules. Testing out outbound with signals

What do you dislike about the product?

Nope, nothing to improve as of this moment!

What problems is the product solving and how is that benefiting you?

Inbound lead routing, answering product questions (AI SDR huge help here!)

What do you like best about the product?

Qualified has been a game-changer for our sales process. It significantly improved our speed to lead, allowing us to engage with prospects faster. This, in turn, has led to a noticeable increase in both our conversion rates and the overall quality of our sales conversations. Highly recommend! The implementation process with Anna was seamless they took it on from start to finish and understood our asks and really helped us consolidate our tech stack as well which was an overall savings to our company. Even after 4 years, I would recommend it to anyone who is considering Qualified as an option.

What do you dislike about the product?

There isn't anything that I could really point out that I disliked about Qualified.

What problems is the product solving and how is that benefiting you?

- Speed to lead
- Increased Lead Quality
- Lower Quality Sales Conversations
- Consolidated Fragmented Tech Stack
- Enhanced Team Productivity

What do you like best about the product?

The platform is very flexible and since launching we've seen incredible results... so many quality leads and conversations. The chatbot has also deflected numerous issues, which is saving our team a significant amount of time. Our Success Architect made set up and launching so easy. He is fantastic - 10 out of 10 service!

What do you dislike about the product?

It takes some time to work through customizations, but nothing out of the ordinary for new software.

What problems is the product solving and how is that benefiting you?

It has significantly improved our speed to lead and is deflecting unqualified conversations. The bot directs unqualified conversations to place on the site where their questions can be answered, which saves our team a huge amount of time.

What do you like best about the product?

I’ve personally used Drift, Olark, and Intercom and while they function as basic chat platforms, Qualified goes far beyond. It’s not only the best in class for live chat and AI SDR support via Piper, it also acts as a powerful intent-based engagement tool.

You can view historical traffic from key accounts even seeing how many users from different regions have engaged with specific pages. And when the tool can de-anonymize visitor it shows you exactly who’s browsing. For sales teams, that level of visibility is gold! Knowing who to target, when, and with what urgency based on real-time heat levels (on fire, hot, or warm).

But that’s just one piece. Qualified is also a powerhouse from a marketing perspective. With customizable CTAs, automated workflows, and re-engagement plays like nudging event attendees or rescuing incomplete demo bookings, it empowers both SDRs and demand gen teams to convert traffic like never before.

Some of the other areas that make it especially powerful for sales and ABM teams: you can upload your book of business, so anytime someone from a named Tier 1 account visits your site, it triggers a live alert, not just in the chat tool, but in Slack too. That means a BDR or AE can pounce while the intent signal is still hot.

We've also been able to use filtering to create highly personalized experiences showing the chat only to target accounts or specific groups. Whether it’s existing customers, visitors on the pricing or demo page, people tied to an open opportunity, or anyone in an assigned account, Qualified syncs with your CRM to serve up a smarter, more intentional chat experience.

And the support? Genuinely next level.
Our team has been incredibly impressed by the Qualified crew we’re been working with, especially Lily, our brilliant Success Architect. In my 8 years in SaaS, I’ve never worked with someone so hands-on, knowledgeable, and genuinely invested in our success. Lily helped us implement the platform lightning-fast we booked meetings and drove pipeline revenue within days of launching.

She led several training sessions with our internal BDRl team, hosted best practices reviews, to make sure they were confident and converting. She answers emails in a flash, and every bi weekly sync is so valuable to learning something new and improving out set –truly holds our hand through everything.

Thanks to her guidance, in our first 30 days live, we booked 26 meetings with a 59% offer-to-book rate and generated 112 new leads.
I don’t normally gush over products when I ever leave my current company, I’m absolutely bringing Qualified with me. No matter where I land next, I’ll be fighting to get Qualified implemented. And without question, I’ll be asking to partner with Brady and Lily again. They’re that good.

And this feedback is not just coming from me as an SDR leader it’s echoed by my VP of Marketing, our Demand Gen Manager, our Lifecycle Marketer, and of course, my entire team of BDRs. We’re all in on Qualified!

What do you dislike about the product?

What's not to like??? Everything has been amazing and the tool has a very wide range of capabilities

What problems is the product solving and how is that benefiting you?

We’ve recently qualified for live chat using the AISDR Piper, which we’re also leveraging for intent-based outreach. Moving forward, we plan to make greater use of form submissions, smart CTAs, and re-engagement strategies to enhance our efforts.

What do you like best about the product?

Working with Richard from Qualified has been an absolute pleasure. His support throughout the onboarding process was exceptional—responsive, knowledgeable, and much quicker than we expected. We were able to implement and go live incredibly fast, which truly exceeded our expectations. Highly recommend!

What do you dislike about the product?

The price is a bit steep, but it's similar to other solutions

What problems is the product solving and how is that benefiting you?

Increasing overall website CVR and SDR calls

What do you like best about the product?

Qualified gives us an amazing "work assistant" with the AI SDR making our outreach quicker more efficient and giving me time to have conversations with prospects who are ready for the next steps. The Qualified AI SDR helps customers and prospects find information on our website and sets up a richer conversation for me to expedite the sales cycle. We are easily able to integrate new products and navigate our complex routing efficiently with the help of our Qualified Success Architect. The AI SDR gives us 24/7 coverage on our website.

What do you dislike about the product?

We have not seen a downside. There is a learning curve for the AI SDR, but it has helped identify problem areas in both our marketing and sales processes allowing us to quickly improve.

What problems is the product solving and how is that benefiting you?

Improving sales, marketing and Customer Success all via the website interactions

What do you like best about the product?

Our organization uses Qualified for website chat and meeting booking, and it has been a game changer. The implementation was a breeze due to the clear and thorough process the Qualified team follows, and they walked us step-by-step through configuration. Qualified really shines in the generative AI space, as their backend allows for far more customized training for the AI model than any other generative AI tool our team has looked at so far. This allows us to be highly selective in which content we use to train the model and fine tune responses so we never have to worry about the agent "going rogue." We saw an over 50% increase in meetings booked in the first quarter after implementation and are continuing to see increasing performance.

What do you dislike about the product?

We haven't faced many issues with Qualified so there hasn't been much to dislike. Occasionally one of our sales reps will click on a link in their outreach emails and get cookied to a prospect account, so we receive false alerts that account is visiting our website. However, our Qualified CSM walked us through how to disassociate reps from these accounts when this occurs, so it won't be an issue moving forward.

What problems is the product solving and how is that benefiting you?

Qualified has helped our small team scale our conversational marketing and meeting scheduling efforts without having to expand our team size. The generative AI features allow us to achieve personalization at scale and took significantly less time to train compared to onboarding a human to do the same work.

What do you like best about the product?

Powerful tool, easy to use for all teams. Its integration with our existing tech stack makes it easier to get started as well as providing expansion opportunities.
Customer support is excellent. The CSM (special shoutout to Jeff) goes above and beyond working with you to meet you and your team's goals.

What do you dislike about the product?

Dislike is a strong word, but an area of improvement can be more experience options, for example, more flow modules/personalization, as you can see in the B2C-focused chatbot and ABM solution.

What problems is the product solving and how is that benefiting you?

Qualified makes it easy to collaborate between sales and marketing, which is critical in B2B SaSS space. It's strong feature set and integration helps both teams to reach their goals.