Qualified
Qualified.com, Inc.Reviews from AWS customer
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Great for inside sales / business development teams
What do you like best about the product?
We've tried a ton of chat tools over the years, in everything from our corporate site, business site, and internal sites that serve our customers and partners. We started with a pilot of Qualified and it was like night and day. What our team thought of initially as a "chat tool" was more like a go-to-meeting. We could watch people browse our site, set up rules to see who was hot and who was ot, and then watch the hot leads browse and proactively connect.
What do you dislike about the product?
We need multi-language in the admin console
What problems is the product solving and how is that benefiting you?
Our reps report an increase in conversation volume, more importantly, with better lead quality. We have it connected to Salesforce and we'll be able to see conversion reports on deals as they move through the pipeline.
Easy add on to increase leads!
What do you like best about the product?
Real time view of website activity, helpful to monitor valuable sales conversions.
What do you dislike about the product?
Could use some more features and integrations
What problems is the product solving and how is that benefiting you?
Value of the leads coming in with Qualified. Previously we alotted the same value to all inbound prospects
We love being able to create a more personalized chat experience for our website visitors!
What do you like best about the product?
Everyone on our team loves Qualified! The super cool, interactive "map" allows us to view where visitors on our website are located. We can also watch them in real time as they navigate through different pages.
In our business, we are all about providing high quality customer service and a unique service experience with each one of our customers. We know all of our clients projects are super important to them, and they are super important to us too. We want all of our clients to be able to recognize that right away, and it starts with the quality of the customer service we are able to provide.
Not only does this allow me to have a more personalized, custom chat experience and conversation with each visitor - it also allows me to create more opportunities for sales. I know right away what our visitors are looking at and what they might be interested in, allowing me to initiate a chat with them at just the right moment and guide them in the right direction with our services.
I also really love that our visitors are quickly and conveniently able to schedule a meeting with me outside of our business hours, when our chat is not "online." This allows us to make sure we are not missing any potential opportunities.
I am super excited to see what Qualified will offer next and be able to bring us in the future! :)
In our business, we are all about providing high quality customer service and a unique service experience with each one of our customers. We know all of our clients projects are super important to them, and they are super important to us too. We want all of our clients to be able to recognize that right away, and it starts with the quality of the customer service we are able to provide.
Not only does this allow me to have a more personalized, custom chat experience and conversation with each visitor - it also allows me to create more opportunities for sales. I know right away what our visitors are looking at and what they might be interested in, allowing me to initiate a chat with them at just the right moment and guide them in the right direction with our services.
I also really love that our visitors are quickly and conveniently able to schedule a meeting with me outside of our business hours, when our chat is not "online." This allows us to make sure we are not missing any potential opportunities.
I am super excited to see what Qualified will offer next and be able to bring us in the future! :)
What do you dislike about the product?
I wish Qualified was able to be integrated with more CRM platforms. SalesForce is a little out of our price range, having just launched a new side of our business. If we were able to convert chats on Qualified into leads in our CRM, it would really be the icing on the cake!
What problems is the product solving and how is that benefiting you?
Prior to Qualified, we did not have a chat program on our website. Having Qualified has not only allowed us the opportunity to interact with our customers over chat, but it's also allowed us to have a much more personalized experience with each customer compared to many other traditional chat platforms.
Wow! An app that marketing teams and sales teams will both love.
What do you like best about the product?
The Qualified app is super easy to use. You can quickly create rules that help you identify when your most qualified prospects are on your site. You can get a look into how each visitor is browsing your site which is so cool! And it integrates with apps like Salesforce and Clearbit, making it even more powerful.
What do you dislike about the product?
The chat bot functionality is a little limited.
What problems is the product solving and how is that benefiting you?
Qualified solves a big problem for both marketing and sales teams. Now marketers know that their sales team is connecting with their most valuable leads. Sales teams have this whole new channel to engage with prospects, resulting in more closed deals.
Qualified: The Newest Necessity to Inside Sales
What do you like best about the product?
As an Inbound Sales Rep - my role is to engage with anyone that interacts with my organizations content or expresses interest in learning more.
With Qualified - not only am I able to engage with potential prospects when timing is right - I can see what they're looking at to have an incredibly tailored and valuable conversation that resonates with them. My team has discovered messaging that gets folks to reply almost instantly - and I've had many more opportunities to connect, engage, and most importantly - set meetings!
With Qualified - not only am I able to engage with potential prospects when timing is right - I can see what they're looking at to have an incredibly tailored and valuable conversation that resonates with them. My team has discovered messaging that gets folks to reply almost instantly - and I've had many more opportunities to connect, engage, and most importantly - set meetings!
What do you dislike about the product?
I'd like to be able to block out anyone with a gmail, yahoo, etc. email from setting time on my calendar.
What problems is the product solving and how is that benefiting you?
Often times folks will fill out a contact form, demo request, etc while they're on the site because they're interesting in learning more. However, the longer it takes for them to get a response - the less interested they become. The memory of our tool is no longer top of mind if we are not connecting right away. There have been times when great titles from target organizations have submitted a demo request but seem to have lost interest or forgotten who we are once we finally connect.
Now that I can connect with them when the time is right with their schedule and they're engaged with the solution - it's enabled me to make sure qualified prospects don't fall through the cracks.
Additionally - I've had a handful of current clients come through the chat with questions. Within seconds I'll be able to get their contact info, reach out to the appropriate contact at my company, and relay the question so that they can get the help they need without having to wait. Numerous customers of ours have mentioned how much they appreciate the speed of response and great customer service thanks to Qualified!
Now that I can connect with them when the time is right with their schedule and they're engaged with the solution - it's enabled me to make sure qualified prospects don't fall through the cracks.
Additionally - I've had a handful of current clients come through the chat with questions. Within seconds I'll be able to get their contact info, reach out to the appropriate contact at my company, and relay the question so that they can get the help they need without having to wait. Numerous customers of ours have mentioned how much they appreciate the speed of response and great customer service thanks to Qualified!
Recommendations to others considering the product:
This innovative tool is extremely valuable to an inside sales team!
Convert top accounts right on your website!
What do you like best about the product?
I can see how my top accounts are engaging with my website and initiate a conversation with them at exactly the right time. It's a totally new tool in my sales kit and opening the door for MORE conversations and MORE pipeline. I love its Salesforce integration.. I can create new leads and opportunities with the click of the button. It's super user-friendly, so rolling new salespeople onto the platform is easy.
What do you dislike about the product?
Would be better to have richer reporting capabilities.
What problems is the product solving and how is that benefiting you?
My main outbounding tools were email and phone. Now I have a whole new avenue to connect with my accounts. There's a huge benefit to seeing how my account is engaging with my website so I can have really contextual, valuable sales conversations
Recommendations to others considering the product:
Roll this platform into your outbound strategy and leverage the voice-calling capabilities to initiate online meetings right from your website with your most important accounts.
Awesome Salesforce Integration
What do you like best about the product?
I love that my team can connect with our best prospects directly on our website. Speed is key to ensuring a prospect stays interested and we can chat, screen share, and do online meetings instantly - It's a really smooth customer experience. It's changing the way our team sells (for the better)! The Salesforce integration is really powerful ... you can tell that this platform was really built for Salesforce.
What do you dislike about the product?
They don't have a mobile app, so that would be a good addition.
What problems is the product solving and how is that benefiting you?
Qualified helps our sales team focus on having conversations with the right website visitors at exactly the right time. It's like a full online meeting tool, like Zoom, but directly on our own site.
Recommendations to others considering the product:
Take the time to build out a thoughtful conversational marketing strategy. Map out custom greetings and experiences for different parts of your website.
We're having more of the right types of conversations
What do you like best about the product?
Our sales team is able to engage with our most highly qualified prospects the moment they're ready to connect. Our demand gen team has confidence that the high-value visitors we're driving to our website will receive a prompt, professional sales experience. Also love the notifications we receive the moment a hot prospect hits our website.
What do you dislike about the product?
Outreach integration would be a bonus as a lot of our email sequences live in Outreach - our reps would love to know the moment a prospect responds to a sequence and gets to our website - that sort of live data would be outstanding.
What problems is the product solving and how is that benefiting you?
The real-time conversations Qualified provides is a smooth experience for our prospects, as well as for our sales team. We're now able to spend more time connecting with prospects live as opposed to chasing down people who have filled out a form.
Recommendations to others considering the product:
Make sure your Sales team is trained on the functionality so they can get the most value out of it.Your initial assumptions for what will drive the most value may not be correct - the team will help you figure out what's best for your business needs.
Amazing tool! Bridging the sales and marketing divide.
What do you like best about the product?
Qualified gives me a real-time look at how visitors are engaging with my website, and even better, helps me identify when valuable visitors are on our site. It then lets the sales team immediately engage with qualified visitors. And I love that it's so much more than live chat – the screen sharing and voice call capabilities are really powerful.
What do you dislike about the product?
I'd like to see them continue to build out their dashboards.
What problems is the product solving and how is that benefiting you?
B2B companies need to modernize the buying experience. With Qualified, marketing teams can have confidence that their hard-earned website visitors are receiving a seamless sales experience and converting into pipeline.
Recommendations to others considering the product:
Get both your sales and marketing teams invested in this solution. It is a powerful platform for both departments in an organization.
A Total Game Changer for any Inside Sales Rep
What do you like best about the product?
I'm an SDR at ThoughSpot and Qualified has become a must-have in my sales toolkit. I love the LiveView. I can watch how our most qualified website viewers are engaging with our website in real time and connect with them at exactly the right moment. Not only am I able to instantaneously engaged with interested prospects, I'm also able to continue to provide great customer service to any customers that come to our website! The human touch I'm now able to have in live-time with individuals on our website is hugely impactful!
What do you dislike about the product?
Nothing I dislike - still growing and new features are being rolled out consistently which I like. One thing I would really like to see if there was a way to prioritize people who were most active on our website by color coding so I could prioritize whom I'm reaching out to. There's 100's of people who visit our website a day so ensuring I put the most focus on the ones who are most active is important!
What problems is the product solving and how is that benefiting you?
I've been able to directly have conversations with interested prospects, call them through the Qualified software, instantaneously add them to SFDC as a Lead, and live-transfer them to an Account Executive to see a demo in a mere matter of minutes! We used to use Intercom and the amount of conversations we've had through our website now verus then is 10X more! I can't imagine not being able to actively reach out with live prospects now
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