Qualified
Qualified.com, Inc.Reviews from AWS customer
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Amazing onboarding services team and excellent tool
What do you like best about the product?
We switched from Drift to Qualified and we're very happy with our decision.
-The onboarding services / customer success team is top notch - they got us up and running very quickly and held our hand throughout the process
-The tool is very easy to use and looks great on our site
-They offer enterprise-grade features that other tools don't offer
-Strong integrations with the rest of our software stack
We've already generated a significant amount of pipeline and leads since our implementation, and we're actually seeing better results than we did with our previous tool.
-The onboarding services / customer success team is top notch - they got us up and running very quickly and held our hand throughout the process
-The tool is very easy to use and looks great on our site
-They offer enterprise-grade features that other tools don't offer
-Strong integrations with the rest of our software stack
We've already generated a significant amount of pipeline and leads since our implementation, and we're actually seeing better results than we did with our previous tool.
What do you dislike about the product?
Nothing in particular. Like most enterprise software it comes with a cost, but it's easy to justify this from an ROI perspective.
What problems is the product solving and how is that benefiting you?
We've seen an increase in qualified leads and pipeline, and we have improved collaboration with our SDR team.
The most effective Conversational Marketing tool
What do you like best about the product?
Our team likes that it not only acts as a conversational marketing tool, but also as an educational marketing tool. A lot of visitors are just looking for more information and to have a 24/7 service that provides that information is crucial in today's world. It does a great job of helping our company learn more about our visitors so that it can help us across the board in Sales, Marketing, and even Development. It not only helps us sell but helps us better our content and engagement. In today's world, every interaction with leads/customers needs to be custom, and Qualified helps us achieve this.
What do you dislike about the product?
Can't list one thing. From the technological setup itself to the support from the team, it has all been a very smooth process.
What problems is the product solving and how is that benefiting you?
With working from home being more present, we're finding that Qualified lets us connect with those people that are looking for more information/to buy at any time of the day. The night owls are just as engaged with as those who contact us within our business hours because Qualified can help answer any questions and collect information while the team is offline.
Qualified has closed the loop on our Digital ecosystem
What do you like best about the product?
The ability to customise how we communicate with our web traffic has improved our customer experience and prospect conversion significantly.
What do you dislike about the product?
Nothing bad to say about this product at all
What problems is the product solving and how is that benefiting you?
The ability to know when a customer or named account is on a particular page has enabled us top further increase our personalisation.
Great team and great product!
What do you like best about the product?
The Qualified team has been so so helpful in getting this platform off the ground for us and making sure it is tailored to our every need!
Our tech stack, reporting, and future success is considered in every part of the setup and adding Qualified has been seamless with the SFDC connection.
We switched over from drift and the capabilities are so much greater with Qualified - we are able to do so much more and have a very supportive team of experts helping us get there!
Our tech stack, reporting, and future success is considered in every part of the setup and adding Qualified has been seamless with the SFDC connection.
We switched over from drift and the capabilities are so much greater with Qualified - we are able to do so much more and have a very supportive team of experts helping us get there!
What do you dislike about the product?
The downside of Qualified is that there is not a mobile app, so that reps on the go cannot respond quickly to website chats.
What problems is the product solving and how is that benefiting you?
We are getting in front of our most important customers faster.
Recommendations to others considering the product:
Go for it!
Easy to work with and incredible implementation support.
What do you like best about the product?
Sales force integration and client success team.
What do you dislike about the product?
No dislikes at this time.................
What problems is the product solving and how is that benefiting you?
Visibility of website traffic and white glove client engagment.
Qualified.com has exceeded our expectations as a drive for real qualified leads!
What do you like best about the product?
I love that this conversational marketing tool actually hones in on creating leads, and not just as a generic chat feature on our website. We wanted something that would drive leads and not drain resources as another customer service tool, and qualified.com was a perfect choice.
From the beginning, qualified has really put their best foot forward in how they have helped us achieve what we want out of the platform. We've been able to have weekly calls with Katie and its helped so much being able to customize and evolve our chat function to get it to where it's working at its best to drive conversation and create meaningful connections to our customers. We have been using qualified now for just over a month and i can honestly say it has been so worth the investment.
From the beginning, qualified has really put their best foot forward in how they have helped us achieve what we want out of the platform. We've been able to have weekly calls with Katie and its helped so much being able to customize and evolve our chat function to get it to where it's working at its best to drive conversation and create meaningful connections to our customers. We have been using qualified now for just over a month and i can honestly say it has been so worth the investment.
What do you dislike about the product?
If I had to choose one thing, it would be that the beginning process was a little long-winded. However, now that we're further along in the process I can see why they took a while to get set up - to create the best-customized experience, rather than something cookie cutter that wouldn't work for our particular business.
What problems is the product solving and how is that benefiting you?
We have been able to see how our customers behave on our website in a live view.
Being able to connect to customers as they browse has been really helpful in nurturing a lead
Added value in being able to help customers with what product they should purchase without necessarily having to fill out a contact form.
Being able to connect to customers as they browse has been really helpful in nurturing a lead
Added value in being able to help customers with what product they should purchase without necessarily having to fill out a contact form.
Satisfied customer
What do you like best about the product?
Qualified's focused approach on lead conversion and their attention to detail for creating custom experiences for each step of the sales funnel. Also, the integration with Salesforce is seamless and customer on-boarding is excellent.
What do you dislike about the product?
Sometimes people just don't want to chat but that is not an issue with Qualified.
What problems is the product solving and how is that benefiting you?
The ability to speak with potential customers while they are on the website.
Speeding up the sales cycle.
Acquiring data intelligence- Knowing who is on the site and if they have an open opportunity provides valuable insight on which to base other decisions.
Being able to see how the visitor navigates the site live provides better understanding of the User Experience and allows us to make changes as needed whether its in Qualified or to our website.
Speeding up the sales cycle.
Acquiring data intelligence- Knowing who is on the site and if they have an open opportunity provides valuable insight on which to base other decisions.
Being able to see how the visitor navigates the site live provides better understanding of the User Experience and allows us to make changes as needed whether its in Qualified or to our website.
Qualified is challenging the way the industry should think about conversational marketing
What do you like best about the product?
The methodology behind the way they have developed the product has addressed some key shortcomings with other solutions in the market. Having worked with two other similar platforms in the past, Qualified makes it easy to think about how to offer an unprecedented level of engagement with website visitors. Qualified is incredibly easy to use and offers a very intuitive interface to creating the best experience for your visitors.
What do you dislike about the product?
Like any piece of software, there is a learning curve to get your hands around how to best leverage the technology. I wouldn't necessarily call this something I dislike, but simply a hurdle we all experience in adapting new technology.
What problems is the product solving and how is that benefiting you?
We are offering highly targeted and personalized engagement with visitors based on how they are coming to the site. We are providing a way for site visitors to interact with our sales and support team in a way we hadn't previously thought of.
Knowledge = Power = Sales
What do you like best about the product?
Qualified gives us the information we need to make sales. By allowing us to know who is on your website in real-time (and a view of what they are doing), we can give our customers and leads the best user experience, which results in more deals. The user interface is intuitive and the customer support is unmatched.
What do you dislike about the product?
At first, I wasn't sure how to easily test the bot "experiences" but after reading the step-by-step guides and resources in Qualified University, it became very clear.
What problems is the product solving and how is that benefiting you?
Before using Qualified, every website visitor would be served with the same experience. The actions they took (or did not take) on our website were based solely on website design and their own intentions. Qualified provides the context for who the visitor is (a customer, an unknown user, an open opportunity, etc.), enabling us to guide his or her actions appropriately and strategically. It not only benefits the user, but it also benefits the sales and marketing teams.
Best Conversational Marketing App for Salesforce
What do you like best about the product?
If you're using Salesforce and exploring a new Conversational Marketing platform, Qualified is for you. The integration is super powerful. You know when leads, contacts, and even open opportunities are on your site. And you can automatically sync all conversation data back into Salesforce, so reporting is easy.
What do you dislike about the product?
Needs a mobile app functionality. They do have slack notifications though!
What problems is the product solving and how is that benefiting you?
For our prospects, we're making it easier for them to get in touch with our sales team. For our sales team, we're making it easier to have conversations with qualified leads. Ultimately, we're getting the chance to generate more pipeline and revenue.
Recommendations to others considering the product:
If you're a sales rep, you have to work the platform. Don't just sit back and wait. Proactively engage with qualified visitors, focus on having a valuable conversation, and be smart about how you lock in a next step (ideally booking a meeting).
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