Qualified
Qualified.com, Inc.Reviews from AWS customer
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A very robust, feature-rich chat application for both small and large businesses
What do you like best about the product?
The customer support team has been fantastic in getting the application integrated into our site and training our team of chat specialists on how the platform works. We hit the groung running on the first day.
What do you dislike about the product?
At this point, we have no issues to report.
What problems is the product solving and how is that benefiting you?
Having the ability to address issues, questions or instantly tackle problems as they arise for our customers gives them an infinitely better experience. We were struggling to get our customers to adopt our ecommerce site due to search issues and other nagging problems, but having a chat team be able to solve those instantly will keep our customers coming back. It's a huge win for us.
Recommendations to others considering the product:
More integration with Google products (Google Meets, Google Calendar)
They Make Onboarding and Integration Easy!
What do you like best about the product?
The qualified team has the best on boarding process of any third party out there. They do so much of the work and are so very helpful. We have been so impressed with their platform and options.
What do you dislike about the product?
Nothing yet. We've had chats with customers that have come to our site, and our team loves the platform.
What problems is the product solving and how is that benefiting you?
Some of our customers are having issues finding certain products on our site or just need help with the order process. The Qualified chat module makes it easy for them to ask questions and it gets routed to the crack member of our team. Another benefit is it helps convert leads and prospects into customers.
With you, Step-by-Step
What do you like best about the product?
The onboarding and initial training of the platform was a great experience. Our CS person was very helpful and patient with our questions. She made sure to understand our work flow to customize the platform to be beneficial and fruitful. Whenever there was an issue or concern, she was able to tend to it and provided multiple solutions based on her experience with other clients and of course to fit what we were looking for.
What do you dislike about the product?
Although there are multiple ways to use the tool, we still had to figure out what worked better for our team. As BDRs we also work with our AEs to book meetings so it's not as simple for us to straight book a meeting on the platform. We found a work around that works for our process.
What problems is the product solving and how is that benefiting you?
We realized that the better our data going into Salesforce, the better output we would get from routed visitors. It's definitely a great source for multiple streams of setting meetings.
Top Notch Chat Functionality with White Glove Service
What do you like best about the product?
Qualified checks every box for a chat tool, offers seamless and valuable integrations with Salesforce and Marketo, and actionable, easy to surface reporting. But what we love most of all is the white glove attention from our CSM. Rachel, our CSM, feels like an extension of our team, working hard to understand our business priorities and sales structure to help us build the best experiences for our prospects and customers. She proactively surfaces new opportunities to add and improve our strategy each week and has saved us hours and hours of bandwidth utilization by building, improving, and maintaining our experiences for us.
What do you dislike about the product?
Nothing comes to mind. Some may experience sticker shock but don't overlook the value to your business of having a dedicated CSM and hands-on support. We switched from Drift which had been requiring an enormous amount of bandwidth from our team to build and maintain.
What problems is the product solving and how is that benefiting you?
Qualified allows us to provide tailored proactive and reactive chat experiences to our customers and prospects through the site in ways that align with our business priorities and sales structure. Qualified allows us to leverage a wealth of data to serve the right experience(s) and connect visitors with the best bot or team member. Most of all, it has helped us better analyze and understand the impact of chat on our business and reduce the time spent managing our chat tool significantly.
Turning your website into a shop
What do you like best about the product?
The ability to see what users are doing on your website
What do you dislike about the product?
I would like better online/offline settings and dynamic messaging depending on when the team is online
What problems is the product solving and how is that benefiting you?
Getting better visibility of our web visitors
Fantastic Onboarding Experience with Qualified
What do you like best about the product?
The customer support from Qualified has been among the best I've had from a vendor. They are always available to answer questions and provide insights. They aren't only there to make sure the tool is set up, they also go above and beyond to ensure we're getting the most out of it right away. Camille has been an incredible resource and continues to help our team, even after implementation.
What do you dislike about the product?
So far there is nothing that I dislike about working with this team.
What problems is the product solving and how is that benefiting you?
We are using Qualified to best support our customer base and have meaningful connections with prospective clients. With Qualified, we can help improve our website experience and our clients ability to get the information they need from us as quickly as possible.
Capturing leads with Qualified!
What do you like best about the product?
Qualified's customer service and account management go above and beyond. They are attentive, easy to work with and they do an awesome job in supporting their awesome product.
What do you dislike about the product?
We are still working out the kinks to make sure we are capturing all our high-quality leads and sending others through the appropriate experiences. Andrew has been a rock star in making all the tweaks we need, and we know it's a work in progress as our customer base grows!
What problems is the product solving and how is that benefiting you?
We have so much web traffic but were struggling with capturing those leads in a meaningful way. Qualified gives us the transparency to see who is on our site and way and be proactive about our engagement.
Incredible customer support
What do you like best about the product?
Since day one, the support that we have received from our CSM Anna has been nothing short of exemplary. From initial setup to rep onboarding to ongoing support, Anna and the whole team at Qualified have been incredibly helpful and available. This is my first experience of implementing a chatbot/conversational marketing tool, and being able to rely on this quality of support has made the whole process so much easier and more manageable.
Aside from the customer support aspect, Qualified is a reasonably intuitive program. Reporting is clear and actionable, with good analytical insight into how the experiences and individual reps perform. Setting up the experiences can be a time-consuming process, but is logical and straightforward. One key component is how seamlessly Qualified integrates with Salesforce and Slack. Adding visitors to specific SFDC campaigns and notifying reps via Slack works exceptionally well.
Aside from the customer support aspect, Qualified is a reasonably intuitive program. Reporting is clear and actionable, with good analytical insight into how the experiences and individual reps perform. Setting up the experiences can be a time-consuming process, but is logical and straightforward. One key component is how seamlessly Qualified integrates with Salesforce and Slack. Adding visitors to specific SFDC campaigns and notifying reps via Slack works exceptionally well.
What do you dislike about the product?
There is no native integration with Marketo, which means that adding visitors to Marketo lists requires adding them first to SFDC and then pushing them from there into Marketo. This has some implications as to how lists are managed if you use Marketo forms on your website. I would also like greater customization options for how the experience looks and feels for visitors.
The biggest issue we have encountered is the accuracy of the "fuzzy match" functionality, which consistently provided us with erroneous feedback on which companies were visiting our website. This feature can be easily turned off, but that leads to the opposite issue of not being able to identify the majority of visitors unless they have already been cookied. This isn't a dealbreaker, but expectations need to be managed so that everyone understands how the system works and what is being reported.
The biggest issue we have encountered is the accuracy of the "fuzzy match" functionality, which consistently provided us with erroneous feedback on which companies were visiting our website. This feature can be easily turned off, but that leads to the opposite issue of not being able to identify the majority of visitors unless they have already been cookied. This isn't a dealbreaker, but expectations need to be managed so that everyone understands how the system works and what is being reported.
What problems is the product solving and how is that benefiting you?
We're utilizing Qualified for two main purposes: firstly, to have greater insight into who is visiting our website in real-time, and secondly, to increase visitor engagement and ultimately drive more interactions and meetings. As mentioned elsewhere, the visitor insight use case has not been as reliable as we had hoped, but still allows us to notify reps when key accounts are live on the site. In terms of increasing engagement, we have seen an uptick in users converting directly through the chatbot and/or chatting with our team.
It like engaging a virtual BDR
What do you like best about the product?
I must say it is by far the most superior lead generation tool I have came across!!! It eliminates so many steps in booking a meeting. And I’m glad we have access to it!!!
What do you dislike about the product?
Now I want more features in it. Thats all. Im asking too much
What problems is the product solving and how is that benefiting you?
Its pretty amazing to think that it has done exactly what the name stands for, it Qualified! Which can be the one of the biggest clutter to break through with prospects.
Better than Drift
What do you like best about the product?
Very organized implementation and genuinely helpful customer success. Being able to see what a website visitor is browsing in real time, as well as what they are typing in the chatbox before they send the message.
What do you dislike about the product?
Not being able to search website vistors by company name. Frequency of website visitors interacting meaningfully with chatbot seems to have leveled off after initial implementation.
What problems is the product solving and how is that benefiting you?
Providing support to website visitors 24/7. Increased visibility into what website visitors are perusing. Some visitors preferred booking a meeting through Qualified's chatbot than an outbound email campaign.
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