Qualified
Qualified.com, Inc.Reviews from AWS customer
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Katie was an incredible representative to work with at Qualified!
What do you like best about the product?
How communicative Katie has been with us. She's always been a fantastic person to work with and makes sure we use Qualified to ensure wins on our team.
What do you dislike about the product?
Nothing that Katie wasn't quick to fix for us!
What problems is the product solving and how is that benefiting you?
We get to see live what potential customers are interested in. We get to start quick and easy conversations that move to faster deals with the sales team.
Amazing service - even more amazing onboarding
What do you like best about the product?
Moving from Drift to Qualified was an absolutely seamless experience. Their Onboarding process was the best that I have ever encountered out of any SaaS company, hands down. Their product is also unmatched as compared to Drift - better engagement overall and metrics. It couldn't have been a better decision to switch from Drift to Qualified!
What do you dislike about the product?
I can't think of anything, honest. Switching was a fantastic decision. Everything has worked well, and their customer support team is fantastic.
What problems is the product solving and how is that benefiting you?
Increased user engagement across our site. Improved engagement and productivity from our BDR team on our site with live prospects.
Simple, practical and useful
What do you like best about the product?
The amount of functionalities and capabilities that Qualified brings it in it's amazing - you can chat, book meetings, get a lot of insights and everything else related to your website
What do you dislike about the product?
there isn't much to dislike about it - from its purpose, it's doing a great job
What problems is the product solving and how is that benefiting you?
well, working in sales and of course, not being able to be online 24/7, it's great that Qualified gives you an option to follow up on everyone who's been accessing your website and allow them to book meetings straight into your calendar so you're not missing any big chances
Recommendations to others considering the product:
nothing really
Qualified = One click integrations + Focus on VIP visitors + Best in class on-boarding and support
What do you like best about the product?
- The integrations with Salesforce, Demandbase, Hubspot, Outreach, Slack were seamless (literally one click, and it worked!)
- It has helped us remove all the noise and focus on VIP visitors with various high-value streams
- A simple, logical, and clean interface. A lot of customization is possible.
- Best in class onboarding and support. Our success architect (Kate Ware) finished the onboarding process on a very tight timeline. She did all the heavy lifting, and our team loved working with her.
- It has helped us remove all the noise and focus on VIP visitors with various high-value streams
- A simple, logical, and clean interface. A lot of customization is possible.
- Best in class onboarding and support. Our success architect (Kate Ware) finished the onboarding process on a very tight timeline. She did all the heavy lifting, and our team loved working with her.
What do you dislike about the product?
So far, nothing major that I can point out. A minor thing we encounterd is, visitor company name mismatch due to browser cookie issues but nothing on Qualified side.
What problems is the product solving and how is that benefiting you?
- VIP experiences to high-value visitors
- Automated meeting booking
- Contextual CTAs and assets
- Reduction in chat noise
- Customer support tickets directly created from the chat
- Automated meeting booking
- Contextual CTAs and assets
- Reduction in chat noise
- Customer support tickets directly created from the chat
Don't Worry it can do it!
What do you like best about the product?
It's not every day where you are introduced to a new product that has answered every wish you have asked for. Prospecting is chaos at times. For years I've said I like this from this, that feature from that, etc. This system does it all. It can do the things I have always figured wouldn't be possible.
What do you dislike about the product?
Nothing, However this is due to be updated if needed i am just starting with the system but so far its amazing.
What problems is the product solving and how is that benefiting you?
I am still learning the system but during the demo there wasnt anythign that i could think of that the system could not do.
Chatbot on Steroids with an Incredible Support Team
What do you like best about the product?
I love the ability to see customer/prospect activity on our website in real-time with the option to book directly with them. Kate is also fantastic to work with. She is kind, thorough, helpful, skilled, and prompt.
What do you dislike about the product?
I dislike that we must keep our browser open in order to stay "active". The new app extension coming out in 2022 will hopefully fix this issue.
What problems is the product solving and how is that benefiting you?
We are able to see customer and prospect activity on our website in real-time and report directly to SFDC.
A perfect replacement of our previous chat system
What do you like best about the product?
Our previous chat system didn't offer much flexibility or functionality. Qualified not only provides incredible flexibility but excellent customer service.
What do you dislike about the product?
Nothing is missing from this product. It more than satisfies our needs.
What problems is the product solving and how is that benefiting you?
We needed a chat system that could be integrated with our sales and marketing campaigns and target visitors based on intent. Qualified delivered.
Top notch conversational sales and marketing platform
What do you like best about the product?
It has been well over a year since my organization has implemented Qualified's conversational sales and marketing platform, and we have been seeing great success from the tool! Qualified has provided a channel for our sales organization to connect with the right people at the right time. Most importantly, Qualified has generated quality leads, significantly boosted our pipeline, contributed to revenue, and has proven to be our highest performing marketing/sales channel thus far! This success has been possible thanks to the help of the Qualified team, specifically Cameron Montgomery, who has helped my organization implement, maintain and optimize the platform. His quick assistance, thorough responses, helpful recommendations, and platform knowledge have been incredibly helpful throughout our time working together. I look forward to our continued success with Cameron and the Qualified platform!
What do you dislike about the product?
Overall my organization has had a pleasant experience with the tool. Any issues we have encountered were within our experience settings and most often a quick fix thanks to the assistance of Cameron Montgomery.
What problems is the product solving and how is that benefiting you?
Qualified's conversational sales and marketing platform allows our sales organization to see who is landing on our website, viewing specific pages, and most importantly, interact with them at critical times. Through this channel, we can track their interests, route them to the correct person, book meetings and move them further along in the sales cycle.
Amazing Product -- Amazing People.
What do you like best about the product?
Human to human virtual storefront experience. It allows us to know who's on our website when they came by, and what they were looking at so we can provide a white glove experience to everyone that comes by.
What do you dislike about the product?
Not much yet! The product seems to cover all the main things you would want from a chat product on your website. The only thing we're looking at improving at this point is better identifying prospects that have never interacted with our website before so we can identify hot opportunities sooner and provide them with a better experience.
What problems is the product solving and how is that benefiting you?
The chatbot is an excellent alternative to the standard form submission that allows us to provide meaningful interfaces to our customers on every page of the website. It also allows us to identify engagement from prospects that we may not have realized if they did not fill out a form or interact with us first.
Recommendations to others considering the product:
If you're looking to provide the best conversational marketing service to your customers on the market, Qualified is it. Not only because of the excellent product but the incredible success and support teams that make sure you're getting the most from the platform every step of the day.
Incredibly helpful. Absolute game-changer
What do you like best about the product?
My favorite part of using Qualified is the experience between website visitors and our team. It's beyond useful. Website visitors benefit from speaking with a real human and can get the information they need without looking too far.
What do you dislike about the product?
I enjoy the slack integration because we get notified when there's a visitor on the website, but there can be some lag.
What problems is the product solving and how is that benefiting you?
We benefit from using this in many ways. We now have a direct link to each website visitor and can put them in touch with the right teams to help get them exactly what they need when they need it. The time savings is beyond worth it.
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