Qualified
Qualified.com, Inc.Reviews from AWS customer
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Fantastic team and great value
What do you like best about the product?
Results and action-oriented team of A+++ players. All are very responsive and have to be Salesforce certified admins to work there, so integrations are a breeze,
What do you dislike about the product?
Not much to dislike here, results are already eye-opening and provide great insights to improve the MQL-to-SQL ratios. Can't find any negatives yet.
What problems is the product solving and how is that benefiting you?
Already gaining insights into site visitor traffic and cadence, with the ability to immediately take action and improve the quality and cadence of quality leadgen to the sales team.
Recommendations to others considering the product:
Take advantage of the "University" materials - (similar to Salesforce Trailblazer)
The best live chat software in Appexchange.
What do you like best about the product?
The best I like is notifying me when someone is going online on our Appexchange page. Highly recommend.
What do you dislike about the product?
I didn't face any issues with Qualified until now.
What problems is the product solving and how is that benefiting you?
Finding out how many people are visiting our organization's page on Appexchange, having the opportunity to start outbound reaching clients over chat.
Great Conversational Chat Tool - Quick & Seamless Integration
What do you like best about the product?
Quick and easy to install and has seamless integration with SFDC.
What do you dislike about the product?
Nothing so far, the tool has been as advertised.
What problems is the product solving and how is that benefiting you?
Booking more qualified meetings directly from our website.
Recommendations to others considering the product:
If you have SFDC, they should be your conversational chat platform.
Fantastic Product, Amazing Team
What do you like best about the product?
Qualified is absolutely incredible. The product itself is exactly what we were looking for out of the box - very smooth and very easy to use. The team at Qualified helped us get it up and running at lightning speed with ease. We booked meetings the first week it was live! Would recommend.
What do you dislike about the product?
Nothing - it is very featureful and easy to use. Their dedicated customer support team has always answered any questions and is always just one email away.
What problems is the product solving and how is that benefiting you?
Qualified helped us deploy a context-aware chat solution on our site to identify users by either company OR their status in our CRM and deliver unique experiences to each. After deployed Qualified, we realized how many opportunities were available with the traffic to our website.
Qualified has been a great addition to our marketing tools.
What do you like best about the product?
Ease of use, implementation was straightforward. Jen did a fantastic job leading the project and making the process seamless. My team was always clear on what was expected per the project plan.
What do you dislike about the product?
Nothing to date. I dont know why im having to add more characters I have no dislikes ;-)
What problems is the product solving and how is that benefiting you?
Weve increased interaction with our prospects
Recommendations to others considering the product:
Excellent tool to add to your marketing development toolbox!
Perfect Implementation, see results fast
What do you like best about the product?
Qualified has excellent customer service, the implementation was perfect, they guide us through every step, and also understands our needs very well so the strategies and chat experiences were all tailored to solve our problems. They have lots of experience in lead generation using chats, and were able to guide us to implement strategies and we were able to see results within a short period of time. Just 3 months in our Qualified chat is now the leading source of opportunities.
What do you dislike about the product?
The fuzzy matching with 6th sense is still not 100% perfect, it sometimes guess the wrong information by IP. I guess that's just the nature of IP detection. Their chat experience builder is also a bit hard to use, didn't really like the dragging when the experience have many steps, you can't expand nor scroll and I often have trouble seeing an overview of the chat experience builder. But because their customer support is awesome, they'll just help you with anything.
What problems is the product solving and how is that benefiting you?
We want to provide a more engaging experience with visitors coming to our website, qualify them and have our sales team be able to reach out at the moment so that customers or prospect can chat with someone when they need.
Great tool for our BDR team!
What do you like best about the product?
Design, automation, all the amazing features where you could see what the person is typing on the other side of the screen.
What do you dislike about the product?
So far liking the tool. there is nothing we dislike about it
What problems is the product solving and how is that benefiting you?
Immediate calls booked, more inbound opportunities generated
Recommendations to others considering the product:
Great tool! Everyone in sales should consider using it
The best vendor I have ever worked with from implementation to execution
What do you like best about the product?
The professionalism of this company is truly impressive. Their motto is "whatever it takes," and I'm here to testify that they deliver on that promise. Hands down the best customer success experience that I have ever received.
What do you dislike about the product?
There is nothing I dislike. I have worked on conversational marketing/chatbots for years, and Qualified is checking all the right boxes. They listen to customer feedback and execute on a vision that the rest of the industry will follow.
What problems is the product solving and how is that benefiting you?
We are using Qualified to engage our website visitors by targeting different segments with personalized, high value experiences. Whether that is serving up a relevant piece of content or creating a new opportunity through live chat with our SDRs, Qualified allows us to leverage our full techstack to create and deliver high ROI. We realized a 564% growth in chats.
Recommendations to others considering the product:
If you are looking for excellent customer success and the white-glove experience, look no further. Having worked with other vendors that provide a conversational marketing platform (including ⚡), Qualified is leagues above in execution.
Amazing tool
What do you like best about the product?
I like that the tool is so seamless and that it has definitely helped with getting my numbers up through my role. The whole team has been happily using the application without issues.
What do you dislike about the product?
Sometimes my status will go from available to unavailable without me knowing, and it can cause some missed potential opportunities. All I have to do is check randomly if it is available.
What problems is the product solving and how is that benefiting you?
I am able to see people that are potentially interested in learning more as they have access to a real person to chat with right away and the whole team is notified.
Recommendations to others considering the product:
Get training to understand how to use it effecitvely.
Powerful
What do you like best about the product?
What I like best about Qualified is how much information is provided, and the integration associated with my CRM before I even say the first words to a visitor. Being able to read a visitor's digital body language is quite powerful, and allows for more meaningful conversation.
What do you dislike about the product?
The user interface could use a couple of changes. For example, decreasing the clicks between the home page and starting a conversation. Another aspect that could be improved, is the amount of configuration that can be done at a user level (as opposed to strictly admin). Something else that may be useful, automation that allows for A/B testing of chat bot responses/prompts.
What problems is the product solving and how is that benefiting you?
Qualified really improves upon the speed to lead time associated with the opportunities on our website. People that would have to wait a few minutes at minimum between striking interest and talking to an employee, are now qualified and disqualifed right on the website within seconds. Another plus, the amount of meetings needed to book between BDR to Sales Exec have the illusion of decreasing, if the qualification call can be done on the first contact from the website. It seems that the customer will then be entering the sales funnel right away, as opposed to booking time with the BDR, then having that BDR book time with a Sales Exec etc.
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