Qualified
Qualified.com, Inc.Reviews from AWS customer
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Useful tool to snag meetings
What do you like best about the product?
Qualified helps me reconnect with customers and prospects who need our assistance quickly to meet monthly goals. I thoroughly enjoy the shortcuts tool, and I find the automatically scheduled meetings to Outlook useful.
What do you dislike about the product?
The only downside about Qualified is that I've struggled with jumping in a chat room with a client before another rep does. However, Brittney Enfinger has helped me solve that issue with shortcuts. I understand the nature of chats now and it feels like a game of who can get to the chat first.
What problems is the product solving and how is that benefiting you?
Qualified is helping me connect with more people, more frequently to achieve goals, thus making me more productive at work whether I gain opportunities through live chats or by setting meetings through Outlook Calendar.
Smooth and Effective
What do you like best about the product?
It helps us route visitors to the respective team members based on regions and accounts specific rules. Simple to use without having much tech knowledge.
What do you dislike about the product?
Of course in this world of upgrades and new version, any software can be better. We are happy with what we have for right now.
What problems is the product solving and how is that benefiting you?
Helps us address our prospects visitin our website to learn more about us, thus helping us converting them into business opportunity and increase our market awareness.
Actionable data and the team is great!
What do you like best about the product?
We use Qualified for chat and Qualified Signals. On the systems side of things, the tool is very intuitive and easy to use.
Signals has quickly become an important tool for our Sales team to identify where they should be spending their time. The team and support you receive with Qualified is fantastic as well.
Signals has quickly become an important tool for our Sales team to identify where they should be spending their time. The team and support you receive with Qualified is fantastic as well.
What do you dislike about the product?
So far there isn't much to dislike. Everything works as expected and the support is great.
What problems is the product solving and how is that benefiting you?
Qualified helps with gaps in our first party data. We have 3rd party intent providers but sometimes that data feels harder to action upon. It also opens up more avenues for visitors to interact with our team on the website.
Live Interaction with Visitors
What do you like best about the product?
It's helpful to see what accounts and leads are visiting our site, and be able to interact with them in real time.
What do you dislike about the product?
There is nothing I dislike about Qualified.
What problems is the product solving and how is that benefiting you?
We are able to view prospects that are reading about our solutions and interact with them in real time. It's helpful because they have already taken time to visit the site, and someone is available to help them with questions in real time.
Helps me get Leads!
What do you like best about the product?
Helps me hit my quota every month and I love how integrated it is with salesforce and slack which are 2 of my main tools.
What do you dislike about the product?
I don't have many complaints but I would say may be a better notification system/Alert system for when people interacting on the website.
What problems is the product solving and how is that benefiting you?
Qualified helps solve the problem of speaking to a person rather than a bot and getting a human interaction for the customer. It benefits me because I get qualified leads and it's usually leads to close won business at a higher rate than when I outbound
Recommendations to others considering the product:
I would say just make sure Tech Stack integrates with qualified
Amazing product, even better support
What do you like best about the product?
Qualified is easy to use - from setting up experiences to analytics. The support from the Qualified CSMs is the best I've ever seen.
What do you dislike about the product?
Experiences can get complicated, depending on your internal processes and needs!
What problems is the product solving and how is that benefiting you?
Qualified helps us segment and engage with our website visitors - booking meetings through the bot or our BDRs with a human chat.
Qualified is easy to use, effective, and has a wonderful team behind it!
What do you like best about the product?
Very intuitive to use, good for our website visitors, and a great CSM.
What do you dislike about the product?
I haven't found anything I dislike about qualified yet.
What problems is the product solving and how is that benefiting you?
Qualified is allowing us to have a softer touch when it comes to inbound leads.
Short Circuit your funnel
What do you like best about the product?
I am always looking for ways to get prospects into our funnel and move them quickly to a buying phase. Qualified has not only increased the number of leads we generate from the website but also accelerated prospects from a “browsing” stage to the “evaluating” stage in record time. We have seen increased engagement that has directly produced more meetings/demos with sales reps, driving pipeline for the sales org. The amount of time from signing on to be a Qualified customer to seeing a return on the investment was incredibly quick.
Much like any other powerful tool, Qualified does have a complex setup. As many other reviewers have pointed out, the onboarding and customer service teams are absolutely stellar. The Qualified team helped us build quality experiences and work through some of the more complicated routing rules to ensure the right prospects are going to the correct salespeople.
Much like any other powerful tool, Qualified does have a complex setup. As many other reviewers have pointed out, the onboarding and customer service teams are absolutely stellar. The Qualified team helped us build quality experiences and work through some of the more complicated routing rules to ensure the right prospects are going to the correct salespeople.
What do you dislike about the product?
The product works great for conversational marketing, but I would like to have one unified chatbot that can be used by sales and our customer service team. Currently, a user must switch between bots, provided by different companies, which creates internal and user experience issues.
What problems is the product solving and how is that benefiting you?
Qualified helps convert passive website visitors into high quality MQLs quickly. We have been able to increase the number of meetings booked with out SDR team that in turn has generated more pipeline and shortened the buyer journey.
Recommendations to others considering the product:
I recommend having a good understanding of your website metrics and the average time it takes for a visitor to take any action that will MQL a prospect. I can pretty much guarantee an improvement across all of those metrics. You should also have a good understanding of the BDR/SDR workflow to ensure your reps are able to be on the platform as much as possible. We have seen a lot of success when our reps are on the platform and they "pounce" on leads that are a part of their target accounts. Make sure your team buys into the platform and uses it regularly because your organization's success will depend on those reps being online and ready to chat.
A must have in your tech stack
What do you like best about the product?
Incredible customer service that helps ensure we are executing experiences at a high level, plus the ability to easily track metrics including influenced opportunities makes it simple to track ROI.
What do you dislike about the product?
The experience setup interface can be a bit challenging to get used to when you start using the platform, but navigation gets easier with time and there is plenty of support and documentation to assist.
What problems is the product solving and how is that benefiting you?
The ability to deliver personalized page specific experiences has improved web conversion rates and engagement with our target audience, resulting in significant closed/won revenue influenced by chat conversations.
Seamless Implementation
What do you like best about the product?
Being able to have everything you need at your fingertips - customer details, what they are viewing, and the ability to create a prospect all in one full scoop!
What do you dislike about the product?
We have had a few minor mapping issues but our rep has been fantastic with coming up with alternative workarounds!
What problems is the product solving and how is that benefiting you?
We are now able to route the nonessential conversations automatically allowing our reps more time to focus on more sales-related prospects!
Recommendations to others considering the product:
Go for it, you will not regret it! The tool is amazing and allows you so much more insight into the customer experience. Also, request Jeff (Beard!) as your Acct Rep for implementation - he is so extremely knowledgable and simply AMAZING!
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