Qualified
Qualified.com, Inc.Reviews from AWS customer
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Game-Changer for Pipeline Acceleration and ABM Execution
What do you like best about the product?
Qualified has become a critical part of our marketing tech stack. The integration with Salesforce is incredibly tight, which allows us to create hyper-targeted, real-time experiences for key accounts. I love the flexibility of the Experiences builder—it’s intuitive enough for marketers to use, but powerful enough to support complex routing and logic.
The visibility into buyer intent is also a huge win. Between Qualified Signals and the chat engagement data, we’re uncovering warm leads earlier and arming our sales team with context they actually use. Their support team is excellent too—responsive, knowledgeable, and invested in our success.
The visibility into buyer intent is also a huge win. Between Qualified Signals and the chat engagement data, we’re uncovering warm leads earlier and arming our sales team with context they actually use. Their support team is excellent too—responsive, knowledgeable, and invested in our success.
What do you dislike about the product?
There’s a bit of a learning curve if you’re trying to build advanced experiences or deeply customize integrations, especially without a dedicated admin. Reporting is improving, but I still find myself exporting data to fully understand performance beyond surface-level metrics.
What problems is the product solving and how is that benefiting you?
We’re solving for real-time engagement with high-intent accounts—especially those in active buying cycles who previously would’ve bounced without ever talking to us. Qualified helps us reduce form friction, personalize outreach, and connect sales with decision-makers faster. It’s also been a key player in scaling our ABM program by surfacing pipeline-ready leads and shortening deal cycles.
Great product, always useful new features, and great support.
What do you like best about the product?
Easy to implement with the support team, we were able to replace our old chatbot provider and switch in less than two weeks. Lots of options for automation and getting meetings booked with our sales team, provides a way better user experience on our website for people to self book.
What do you dislike about the product?
Making sure our sales reps are using the tool in the best way and rolling out those processes has been a bit slower than we hoped.
What problems is the product solving and how is that benefiting you?
Allowing website visitors to pick meeting times themselves and book directly in our sales reps calendars all on their own. Using Smart Buttons and Offers on the website to create better user journeys, increase conversion.
Amazing Implementation Team
What do you like best about the product?
The Qualified Team assigned to our implementation have been fantastic. Robert has provided functional guidance and support - near real-time, as well as consultative guidance and enablement to help us maximize XFN adoption and usage. Technical integrations are easy and seamless.
What do you dislike about the product?
Nothing has come up thus far - so far, we are still diving into the Qualified use cases and learning how to further ramp it up with our business.
What problems is the product solving and how is that benefiting you?
Qualified is helping to better identify visitors, identify their Intent signals and create MQL's (that book meetings).
Go-to tool for Inbound AI SDR
What do you like best about the product?
We use Qualified primarily for the AI Email Campaigns and one of the best features of that part of the platform is the various options for personalisation. We can map as many fields from our CRM as we need and make sure that every email sent via AI SDR is highly personalised based on the contact's interaction, their industry, persona, product interest and more. Advanced prompting options are also very useful to ensure we can customize each campaign as much as we need. The entire tool is very user friendly, easy to navigate and the support from the Qualified team both during implementation as well as now when we're up and running has been really great.
What do you dislike about the product?
There is not much to dislike about Qualified, but one thing I'd like to see a bit improved is some advanced analytics specifically for the AI Emails feature. Right now we can only report on each individual email campaign separately, but it's lacking an overall view of all campaigns combined, how they are performing, how many leads we're following up with, etc.
What problems is the product solving and how is that benefiting you?
Inbound Follow up. With Qualified AI SDR we can now scale our Inbound follow up and pick up every lead that comes in. AI SDR can follow up 24/7 with personalised messaging and drive to book more meetings with relevant leads.
Qualified is a game changer.
What do you like best about the product?
One of the things I appreciated most about Qualified was how easy it was to use. The platform itself was intuitive, which made adoption smooth across our team. But what truly set the experience apart was our amazing rep, Brittany. She consistently went above and beyond to handle any issues we encountered, no matter how complex.
Having Brittany as our dedicated point of contact made a huge difference. Over time, she developed a deep understanding of our company’s goals and customer needs, which allowed us to get even more value out of the platform. I genuinely believe that her continued support played a big role in our success with Qualified.
Having Brittany as our dedicated point of contact made a huge difference. Over time, she developed a deep understanding of our company’s goals and customer needs, which allowed us to get even more value out of the platform. I genuinely believe that her continued support played a big role in our success with Qualified.
What do you dislike about the product?
I dislike that you cant copy a chat from a customer conversation from qualified.
What problems is the product solving and how is that benefiting you?
Qualified is solving the problem of finding leads who could be interested in our products. Allowing BDRs to reach these leads ASAP.
Exceptional Partnership with Qualified – and an Even Better Team!
What do you like best about the product?
What I like best about Qualified is how intuitive and powerful the platform is when it comes to creating personalized, real-time experiences for our high-value website visitors. It allows us to meet buyers where they are in their journey—with smart routing, dynamic messaging, and seamless integrations that truly connect marketing and sales. We have been loving the opportunity to explore the functionality of the AI SDR, ours is named QUINN, and the AI Email Campaigns.
But what truly sets Qualified apart is the people behind the platform—especially our incredible Success Architect and account rep, Brittany. From day one, Brittany has been an absolute rockstar. She consistently goes above and beyond to ensure we're successful, offering strategic guidance, hands-on support, and thoughtful recommendations tailored to our goals. Her proactive communication, deep knowledge of the product, and genuine investment in our success make her an invaluable partner.
Thanks to Brittany and the Qualified team, we’ve launched more targeted and personalized campaigns, improved lead conversion, and strengthened alignment between our marketing and sales teams. We truly feel like we have a partner in our corner who understands our business and is always ready to help us level up.
If you're considering Qualified, know that you're not just getting a powerful platform—you’re gaining a team of experts who are committed to your success. And if you're lucky enough to work with Brittany, you're in very good hands!
But what truly sets Qualified apart is the people behind the platform—especially our incredible Success Architect and account rep, Brittany. From day one, Brittany has been an absolute rockstar. She consistently goes above and beyond to ensure we're successful, offering strategic guidance, hands-on support, and thoughtful recommendations tailored to our goals. Her proactive communication, deep knowledge of the product, and genuine investment in our success make her an invaluable partner.
Thanks to Brittany and the Qualified team, we’ve launched more targeted and personalized campaigns, improved lead conversion, and strengthened alignment between our marketing and sales teams. We truly feel like we have a partner in our corner who understands our business and is always ready to help us level up.
If you're considering Qualified, know that you're not just getting a powerful platform—you’re gaining a team of experts who are committed to your success. And if you're lucky enough to work with Brittany, you're in very good hands!
What do you dislike about the product?
There’s very little to “dislike” about Qualified—it’s a strong platform backed by an even stronger team. Qualified is always iterating and improving, and our Success Architect Brittany does an amazing job of passing along feedback and helping us find workarounds when needed. It’s clear that the team genuinely listens to customer input, which makes us confident these enhancements will come with time.
What problems is the product solving and how is that benefiting you?
With Qualified, we’re able to dynamically route key accounts to the right reps, trigger personalized messaging based on buyer behavior, and create targeted chat experiences that align with our campaigns. But just as importantly, the partnership we have with Qualified sets it apart. Our Success Architect, Brittany, has been instrumental in helping us maximize the value of the platform. Her strategic insight, responsiveness, and true partnership mindset make all the difference. With Qualified, we’re not just using a tool—we’re working with a team that’s invested in our success.
Mike is such a great thought partner and advocate for our company
What do you like best about the product?
We like how customized it can be and how much the team is willing to support us with executing our custom flows. Mike has been a great partner to us, helping track performance week over week but also helping brainstorm new use cases for us.
What do you dislike about the product?
There seems to be a discrepancy between expected behavior and what we experience when it comes to signing out reps when they are inactive. We see some users staying "active" all night or when we know they are away from their computer. We've been troubleshooting but unable to fully solve.
What problems is the product solving and how is that benefiting you?
We are capturing high intent visitors at a key moment, connecting them directly to a sales rep by scheduling a call or allowing the sales rep to call in the moment.
Qualified is a game-changer for B2B pipeline generation
What do you like best about the product?
We started using Qualified to better engage high-intent visitors on our site, and it’s made a huge difference. The AI SDR and live chat features help us connect with the right people at the right time, which has supported pipeline growth.
It’s been especially useful alongside our digital ad efforts across LinkedIn, Google, and display. We can see who’s engaging with our campaigns and have meaningful conversations while they’re still active on the site.
The platform is easy to use, integrates well with Salesforce, and their support team is responsive and helpful. Qualified has become an essential part of our digital strategy and a key tool in how we generate pipeline.
It’s been especially useful alongside our digital ad efforts across LinkedIn, Google, and display. We can see who’s engaging with our campaigns and have meaningful conversations while they’re still active on the site.
The platform is easy to use, integrates well with Salesforce, and their support team is responsive and helpful. Qualified has become an essential part of our digital strategy and a key tool in how we generate pipeline.
What do you dislike about the product?
Qualified has been a valuable tool for engaging high-intent visitors and supporting our pipeline goals. The biggest challenge we've faced is getting the routing logic set up correctly—it can be a bit confusing, and we’re still fine-tuning it. That said, the support team has been helpful, and the overall impact on our digital strategy has been really positive.
What problems is the product solving and how is that benefiting you?
Qualified is helping us solve the problem of missed engagement opportunities with high-intent website visitors. Before, we had very limited visibility into who was on our site and no easy way to connect with them in real time. Now, with Qualified's AI SDR and live chat, we’re able to identify target accounts, engage them instantly, and route them to the right team—whether that’s an AE, BDR, or chatbot. It’s also brought marketing and sales closer together by giving both teams visibility into how prospects are interacting with our site.
Quick to get results, tough to master
What do you like best about the product?
The extraorindary suite of features that allows teams to be less stretched. From the AI SDR to visitor behaviour based conversations. It's been great. However, the Success Architect team is what makes it great after signing the contract. Jennifer Schneider, you are an invaluable asset to Qualified.
What do you dislike about the product?
The product is very quick to deploy. However, as you scale to bigger and loftier ambitions, you realise it is not easy without a dedicated resource to build the automations.
What problems is the product solving and how is that benefiting you?
Identifiying warm prospects, automated experiences based on website browsing behaviour, pitching conversations and then finally meeting scheduling. If a meeting is not booked, then automating the email nudges to encourage to book a meeting.
Great Tool for Conversational AI
What do you like best about the product?
Qualified’s AI chatbot, Piper, is incredibly sophisticated. We were looking for a way to automate and scale our chatbot experience without having to build out rigid, custom conversation trees. Piper made that possible. The bot can have long, dynamic conversations with prospects and always finds a helpful direction. It eliminates the frustrating loops that many other bots get stuck in and offers real freedom in how the conversation flows.
What do you dislike about the product?
Piper is a newer product, and there are still some legacy elements in the backend that can be confusing. More resources or guidance would help clients focus on what is currently relevant and avoid unnecessary setup steps tied to older features.
What problems is the product solving and how is that benefiting you?
We needed a more advanced and flexible chatbot to help us engage site visitors and guide them toward booking meetings. Qualified’s AI-powered bot, Piper, solved that. It gives prospects a better experience by responding naturally, asking the right questions, and offering useful paths forward. Since implementing it, we’ve seen an increase in meetings booked and better feedback from our sales team. The automation helps us qualify leads faster and removes friction in the user journey.
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