Qualified
Qualified.com, Inc.Reviews from AWS customer
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24/7 AI SDR Coverage and Outstanding Support Save Us Time
What do you like best about the product?
24hr AI SDR coverage with intelligent Q&A and qualification. This saves our reps countless time to work on other tasks. I love the automated email coverage to close the gap on inbound flows.
The customer support we've received has been best in class. Their knowledge of the product is impressive and they've been with us every step of the way. Incredibly responsive as well!
The customer support we've received has been best in class. Their knowledge of the product is impressive and they've been with us every step of the way. Incredibly responsive as well!
What do you dislike about the product?
Some more robust search and individual reporting capabilities would be nice.
What problems is the product solving and how is that benefiting you?
Qualified does an amazing job bridging the gap between Marketing and Sales through real-time engagement, automated qualification, and a seamless CRM integration.
Business problems Qualified is helping us with:
- Lost opportunities on the website
- Slow lead response time
- Inefficient Sales and Marketing handoff
- Inconsistent customer experiences
Business problems Qualified is helping us with:
- Lost opportunities on the website
- Slow lead response time
- Inefficient Sales and Marketing handoff
- Inconsistent customer experiences
seamless calendar and chat tool.
What do you like best about the product?
Our Rep is amazing and understands both salesforce and qualified very well.
What do you dislike about the product?
We aren't using Piper their AI agent, so it likely would solve many of our issues if we were. The one issue I have with qualified isn't really an issue with qualified but the way our instance was originally set up because we cloned everything rather than using blocks so it isn't as scalable as it should be.
What problems is the product solving and how is that benefiting you?
syncing up BDRs to be routed for the meeting requests and chat functionality.
Highly Customizable Tool That Converts Traffic
What do you like best about the product?
I really like the customization options that Qualified offers. It allows us to customize almost anything to fit how our organization operates. Whenever we have changes in our workflows in our CRM, we can adjust Qualified to behave in the same way, which is incredibly useful.
What do you dislike about the product?
The customization can also be a time-consuming thing. Sometimes you would need to have help from their CSM to set it up. That's a luxury problem though
What problems is the product solving and how is that benefiting you?
I use Qualified to convert website traffic into opportunities, and it helps by routing potential visitors to our sales reps effectively.
The best chat platform, and an even better business partner
What do you like best about the product?
Qualified is very powerful and they provide adequate resources in making sure you're set up for success. The tool works as advertised and they make sure that you're getting the most out of the platform. I love the accuracy and ease-of-use of all the dashboards and it makes it easy to pull metrics for executive reviews. Our CSM, Logan, is also the best CSM I've ever worked with and they have a commitment to providing an excellent experience to their clients.
What do you dislike about the product?
It requires a lot of cross-functional collaboration to ensure that your company is getting the most out of the platform. The biggest hurdle may be your own company's culture
What problems is the product solving and how is that benefiting you?
Qualified is helping us proactively reach out to visitors on our website and helping convert them to meetings and also direct them to the relevant pages they're looking for. This has allowed us to reclaim time for our inbound SDR team and refocused them on priority activities. We also use Piper to monitor the website during off-hours and it has done an excellent job of proactively surfacing information and converting meeting requests.
Effortless Setup, Exceptional Personalization
What do you like best about the product?
I like using Qualified for Agentic marketing, leveraging our website for personalized chat experiences. and generating AI-fueled email campaigns that closed the gap on inbound flows. The agentic personalized chat experience is great because it can offer meetings to any website visitor, and those meetings have a higher conversion rate. Specifically, the meetings offered proactively through Qualified have almost a 62% booking rate, which is impressive. It also saves time by proactively offering meetings to book seamlessly in seconds rather than hoping leads request a demo and our team follows up to find time which can take hours or days, which is a huge time saver. The 24/7 AI SDR coverage with intelligent Q&A and qualification saving reps time to work on other tasks. The initial setup of Qualified was very easy, thanks to our success architect who did most of the heavy lifting, allowing us to launch the tool within about thirty days of signing. I appreciate how well it integrates with Marketo, Salesforce, 6Sense, and SalesLoft.
What do you dislike about the product?
Understanding and learning the tool is probably the biggest challenge because it's a very feature-rich tool. More of a university and knowledge base would be helpful for this process, which I believe they're building right now.
What problems is the product solving and how is that benefiting you?
I use Qualified for personalized chat experiences, applying personalized offers, personalized email campaigns, and AI SDR coverage. This helps scale personalization, book meetings with reps faster, and saves everyone time.
Effortless and Reliable—It Just Works!
What do you like best about the product?
It works well, is easy to use, and the customer service team is excellent. They help you get set up so you have the best chance of being successful.
What do you dislike about the product?
There is nothing I dislike about Qualified. They are always innovating and as I mentioned give you the best chance to be successful.
What problems is the product solving and how is that benefiting you?
Qualified lets marketers see who’s on their site, start real conversations with the right buyers, and book meetings instantly. Instead of waiting on forms, you can engage high-intent accounts in the moment and turn website traffic directly into pipeline.
Seamless Integration and Effortless CRM Sync
What do you like best about the product?
Qualified gives us a clear, direct path from website visits to real sales conversations. The platform is easy to use, highly configurable, and integrates smoothly with our CRM and marketing tools. I really like:
* Clear dashboards that show exactly which accounts are engaging and how
* Flexible routing and qualification rules that match our usecases.
*Strong Salesforce integration, making it easy for our sales team to work in one place.
* Our SDR Kate is super helpful and listens so well to the rules and responds accurately.
Talking about our key results:
* 67% meeting offered to book rate with the AI SDR
* 24/7 AI SDR coverage with intelligent Q&A and qualification
* Automated email coverage to close the gap on inbound flows
Additionally, a big thank you to our CSM, Lily Weller, for making our journey with Qualified extremely smooth. Lily has been with us from the very beginning, guiding us through the entire setup. More importantly, she always makes sure we truly understand how everything works and keeps us informed about new features and best practices.
* Clear dashboards that show exactly which accounts are engaging and how
* Flexible routing and qualification rules that match our usecases.
*Strong Salesforce integration, making it easy for our sales team to work in one place.
* Our SDR Kate is super helpful and listens so well to the rules and responds accurately.
Talking about our key results:
* 67% meeting offered to book rate with the AI SDR
* 24/7 AI SDR coverage with intelligent Q&A and qualification
* Automated email coverage to close the gap on inbound flows
Additionally, a big thank you to our CSM, Lily Weller, for making our journey with Qualified extremely smooth. Lily has been with us from the very beginning, guiding us through the entire setup. More importantly, she always makes sure we truly understand how everything works and keeps us informed about new features and best practices.
What do you dislike about the product?
So far, there isn’t anything I actively dislike. No product can perfectly meet every single customer need, and Qualified is no exception, but they come very close.
We’ve shared a few suggestions with our CSM—for example, having more visibility into error logs or sync issues directly in the platform. Right now, we either need to proactively check things ourselves or wait until someone reports a problem. It’s not a deal-breaker by any means, but better in-app diagnostics would make the experience even stronger.
We’ve shared a few suggestions with our CSM—for example, having more visibility into error logs or sync issues directly in the platform. Right now, we either need to proactively check things ourselves or wait until someone reports a problem. It’s not a deal-breaker by any means, but better in-app diagnostics would make the experience even stronger.
What problems is the product solving and how is that benefiting you?
Instead of relying on static forms and slow follow-up, we can immediately identify high-intent visitors, understand which accounts they belong to, and connect them with the right sales reps in real time.
Both Sales and Marketing have shared visibility into engagement and pipeline influenced by the website and our product, which makes it easier to prioritise accounts and measure impact.
Both Sales and Marketing have shared visibility into engagement and pipeline influenced by the website and our product, which makes it easier to prioritise accounts and measure impact.
Accelerated Pipeline Generation with Outstanding Support
What do you like best about the product?
I love that Qualified syncs with SFDC and allows us to create pipeline quickly. The implementation went smoothly and the tool is easy to use once you understand a few of the routing rules. Our support team contact, Jennifer, is wonderful to work with and makes the process fun and easy to use.
What do you dislike about the product?
I dislike the fact that the tool is reliant on website traffic and does not reach out to other platforms. It is a big wish, but something to look at in the future.
What problems is the product solving and how is that benefiting you?
Qualified is improving the speed to lead gap and increasing our pipeline velocity.
Efficient Lead Qualifying with Stellar Support
What do you like best about the product?
I use Qualified for lead routing which helps me in finding and qualifying new leads efficiently. I appreciate the quality meetings it facilitates, and I enjoy working with Lauren, our CSM, who has been super helpful and responsive. The initial setup of Qualified was very easy for us, and we have it connected to Salesforce. I am so satisfied with Qualified that I rate it a 10 out of 10 for recommending to a friend or colleague.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Qualified for lead routing, which helps in finding and qualifying new leads efficiently. It also ensures quality meetings for us.
Exceptional Support from Lauren A Made Our Launch a Breeze
What do you like best about the product?
Lauren Ackermann is amazing to work with. She helped us launch Piper (aka Mia for us) and has been an absolute pleasure to work alongside.
What do you dislike about the product?
so far - there is nothing I dislike about Qualified
What problems is the product solving and how is that benefiting you?
Speed to Lead as an AI BDR - Mia (our Piper) is also doing some follow-up work on specific events and campaigns
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