iCIMS
iCIMSReviews from AWS customer
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Best ATS
What do you like best about the product?
Reporting; Customization of the platform; The company actually listens to customers' ideas and puts it into practice.
The integration with other add-ons makes it seamless.
The integration with other add-ons makes it seamless.
What do you dislike about the product?
The main dashboard and application process for candidates (the visual). The interface does not do justice to the platform and makes it feel archaic. I think iCIMS should heavily invest in making its platform look modern. Most people judge the book by its cover in 2023.
iCIMS also needs to invest in customer support. As the company has grown, its harder to get white glove services or solutions quickly.
iCIMS also needs to invest in customer support. As the company has grown, its harder to get white glove services or solutions quickly.
What problems is the product solving and how is that benefiting you?
They are investing in analytics and solutions that provide better technical support. iCIMS is purchasing other TA companies to add value to their system and also make it more integrated.
A User of Talent Cloud 2019
What do you like best about the product?
Very configurable, allows for easy design of reports and multiple login profiles.
What do you dislike about the product?
Client Support has waned in the past 16 months; many requests are filtered by a first-level technician and then sent to the appropriate II or III technician.
What problems is the product solving and how is that benefiting you?
Allows for easy access and historical footprint for our candidates. We have integrated the ATS with Cloud functionalities to improve processes.
iCIMS System Admin
What do you like best about the product?
The ability to customize reporting, being able to search for help articles and video tutorials.
What do you dislike about the product?
The time it takes to receive support on opened cases. Limits on fields within our ATS.
What problems is the product solving and how is that benefiting you?
Being able to track our applicants in the candidate to hire process.
Great product
What do you like best about the product?
The functions of the product. It is the Cadillac of ATSs. I wish they had a different system for Customer Support, however.
What do you dislike about the product?
I do not like that I can't just call into a Customer Service number to ask a question and get assistance. I have to submit a ticket and then wait a day or so for a resolution.
What problems is the product solving and how is that benefiting you?
The iCIMS Talent Cloud gives us more ways to attract, engage, hire, and advance the best talent. We are more productive. Hiring managers are not all that excited about this program, however.
Very Robust Reporting System
What do you like best about the product?
iCIMS has very strong reporting capabilties. The way to configure reports to be customizable is very user friendly.
What do you dislike about the product?
While the system is very customizable, there are some things you wish you were able to add or change. Additionally, the systems logic doesnt always work the way you think it would.
What problems is the product solving and how is that benefiting you?
Talent Cloud is helping track ROI and view trends in our TA strategy to better align with the business needs.
iCIMS ATS Review
What do you like best about the product?
Easy to pull reports for ease of tracking information
What do you dislike about the product?
Too many options that still require iCIMS technical support to assist with.
What problems is the product solving and how is that benefiting you?
N/A
Great Platform
What do you like best about the product?
The platform functionality is awesome, specifically around reporting. There are near endless filters to help determine which data should be displayed.
What do you dislike about the product?
iCIMS customer support ticket times can be very long. At times we have had to wait weeks to have issues resolved.
What problems is the product solving and how is that benefiting you?
iCIMS Talent Cloud allows us to track, market to, and efficiently tend to all candidates that apply or show interest in our company.
iCIMS helped modernize our recruiting processes
What do you like best about the product?
Mobile apply, text recruit, ARI/chat bot
What do you dislike about the product?
Wish there was automated logic for state specific requirements
What problems is the product solving and how is that benefiting you?
Previous ATS was outdated and did not integrate well with other talent systems.
Best all in one ATS
What do you like best about the product?
One-stop shop! The Talent Cloud takes you through the entire lifecycle of the hiring process. You can start with the Core ATS to get started and build the rest of the cycle as it suits your needs (and time).
What do you dislike about the product?
The system can be a bit difficult to navigate because it is so robust and configurable. However, the more you work with it and get to know the platform you will love that you can configure the system to meet your organization's needs. You need to take the time to build it to suit your needs.
What problems is the product solving and how is that benefiting you?
Move from a manual process (as a small startup) to having an ATS that can help us scale from growth. Visibility into where gaps are in our hiring process; diversity, time to fill etc.
Transformed our Talent Experience
What do you like best about the product?
iCIMS is user-friendly and intuitive to the hiring process - both for recruiters and candidates alike!
What do you dislike about the product?
Some of the back end settings can be confusing without guidance from the team of talent experts at iCIMS (aka putting in a ticket)
What problems is the product solving and how is that benefiting you?
We had many disparate systems that caused our recruiting team to waste time and effort to use. Utilizing iCIMS, we have a one-stop-shop for our hiring needs. Our TA team now is able process a candidate in half the time.
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