What do you like best about the product?

Convenience, user friendly, big improvement in technology.

What do you dislike about the product?

Customer Support Concerns
Users have reported delays in response times for technical support.
Resolution of complex issues may take longer than expected.

What problems is the product solving and how is that benefiting you?

iCIMS Talent Cloud solves several talent acquisition and hiring challenges, providing key benefits for organizations looking to streamline their recruiting processes.

What do you like best about the product?

Being able to configure personalized dashboards, setting each HM and recruiter up for success.

What do you dislike about the product?

The referral process and iForms. I wish the referral process was more straight forward, and that we could update the iForms on our own.

What problems is the product solving and how is that benefiting you?

It allows us to easily review resumes, communicate with candidates, and go through recruiting workflows with ease.

What do you like best about the product?

Ease of funcationality, clean and simple work flow processes

What do you dislike about the product?

The ATS could be a little more aesthetically pleasing.

What problems is the product solving and how is that benefiting you?

Caputuring our recruitment data, supporting our DEI initiatives, empowering our hiring managers with their recruitment

What do you like best about the product?

How easy it is to access. I love how it is intuitive and the team is responsive.

What do you dislike about the product?

Nothing at this point. I don't like learning about the backend stuff but it is all useful.

What problems is the product solving and how is that benefiting you?

Combining profiles and recruitment issues.

What do you like best about the product?

iCIMS creates a good workflow for new applicants and houses potential employees by both position and name.

What do you dislike about the product?

iCIMS could use updated playform imaging.

What problems is the product solving and how is that benefiting you?

iCIMS tracks candidates in a manner that is easy to maintain and or search applicants.

What do you like best about the product?

The support services are trustworthy and timely.

What do you dislike about the product?

I cannot think of anything at the moment.

What problems is the product solving and how is that benefiting you?

All applications in one place, with the ability to work together with other administrators.

What do you like best about the product?

The configuration capabilities of iCIMS Talent Cloud are phenomonal. If you can dream it, iCIMS can likely build it!

What do you dislike about the product?

iCIMS always offers support. If your system stops functioning as originally intended, or you need to change a workflow, iCIMS is always willing to assist with new configurations and troubleshoot any issues.

What problems is the product solving and how is that benefiting you?

iCIMS is helping me streamline the candidate application process to make finding and hiring candidates easier!

What do you like best about the product?

I have been a user of iCIMS since 2015. I acted as the project manager for the implementation; I'm a day-to-day user/recruiter and a lead client administrator. I am an expert user. I use iCIMS literally all day long and have for many years. Our implementation in 2015 went exceptionally well, and we were able to launch before our targeted go-live date. The core product has been excellent since 2015. Workflow adjustments can be continuously made to process candidates and jobs based on both enterprise and individual user needs. Once your workflows are established, the product is very easy to navigate.

Regarding day-to-day core use, I'd rank the product a 9/10.

What do you dislike about the product?

A few years ago, customer support for the product took a nosedive and has been in a tailspin ever since. Although the online response times are very fast, the communication with technical support is unacceptably frustrating. I often open cases requiring continuous back and forth with the support desk, simply trying to get them to understand the request. There can be significant English language barriers. I cannot overstate how frustrating this has become. I also often find myself in situations where I am more familiar with the product than the individual providing support. In these instances, I need to explain that what they provide as a solution will not work with their product. In short, customer support is terrible.

I rank the customer support 0/10.

Regarding integrations, we took on a background check partner, which has worked very well for us. However, we have recently tried to integrate with Teams, and the product has a functional flaw that prevents us from using this integration. We invested considerable time and money into a solution that does not function as described. We also have performed an integration with Text Engagement. Once it's set up, it works great. That said, setup can be very taxing. It is clear this was a third-party product purchased by iCIMS. To administer the text tool, you must visit a separate platform outside your core iCIMS system administration. I have experienced severe issues logging in, so I must use separate internet browsers each time. I shouldn't need to leave the core product to administer features within that product.

Integrations:
- Background checks: 9/10
- Text Engagement: as a feature, 10/10, but with administration, 3/10
- Microsoft Teams Integration: 0/10; unusable

iCIMS has also rolled out "new" iterations of the core features, which are unusable. For example, their interview scheduling software has legacy and "2.0" versions. The 2.0 version has nice features; however, if you need to modify an existing interview, you must delete the entire interview and start over again. You cannot simply add or remove an interviewer. You must cancel the entire interview and start from scratch. There is also a "New iCIMS" version of the platform. It looks nice but lacks the basic features available in the original interface, making it unusable. The workaround requires the user to seek out these details rather than having them provided on the primary screen, as it appears on the legacy platform.

New features: 2/10

What problems is the product solving and how is that benefiting you?

We are able to shift candidates quickly and efficiently through our pipelines.

What do you like best about the product?

Once you are able to figure out how to navigate through the system, it is very easy to use but the learning curve is steep.
The reporting and personalization of the system is phenomenal.

What do you dislike about the product?

There are several things I would change such as needing to click several times to actually get where you want to go. When you try and resort your results, it never saves the view of you move of the screen.

What problems is the product solving and how is that benefiting you?

Tracking recruitment data.

What do you like best about the product?

My experience with the platform is that 99% of the applications are highly customizeable and adaptable to unique workflows or a varying workflows within the same organization. We are a global organization and we are integrated with Workday for our HRIS. Each region seems to have variations in their workflows for what candidate information is required upon application and upon hire and with iCIMS we are quickly able to adapt and make changes to the system by configuring custom fields, iforms, and reporting. Our dedicated account manager provides us amazing insights on best practices and is always available for discussions when we're stuck or need assistance! Reporting features are robust and allow you to get at metrics we never thought possible and see them at a glance!

What do you dislike about the product?

We currently are using CRM, not CXM, which does leave a little to be desired when it comes to reporting usage statistics for our TA team, but our account manager has passed along our concerns and support has been willing to work with us to create some customizations and make updates to the application which have been helpful to improving our process.

What problems is the product solving and how is that benefiting you?

We are able to report on key metrics regularly which assist in making smart decisions for the business, especially when it comes to workforce planning. We have a number of integrations which allow for automation throughout our process, making things more efficient. We are able to customize workflows with various steps and statuses for different regions of the globe which may have variations in the hire process.