iCIMS
iCIMSReviews from AWS customer
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iCIMS Review 2023
What do you like best about the product?
The many features that can be integrated and customized to support our team.
What do you dislike about the product?
There are still some enhancements that can be built out. For example, the Agency feature should be able to capture screening questions.
What problems is the product solving and how is that benefiting you?
Allowing us to capture all candidate information in one place.
Great system and easy to use.
What do you like best about the product?
The many options you have to help you better recruit. Such as CRM, Text Recruit, Chat bots etc.
What do you dislike about the product?
Limitations on the filters for reporting and scheduled reports.
What problems is the product solving and how is that benefiting you?
NA
I think iCIMS has the potential to do some really great things but falls short with client support.
What do you like best about the product?
I like the different functions for mass editing profiles and making large scale modifications to profiles.
What do you dislike about the product?
Support is limited and sometimes comes at a premium cost
What problems is the product solving and how is that benefiting you?
Mass scale hiring in a short term seasonal timeframe
User Friendly
What do you like best about the product?
It's very user friendly for candidates, recruiters, hiring managers and administrative support. It's easy to make changes to the application and review information on candidates.
What do you dislike about the product?
Even though it's easy to navigate it can be time consuming to make some changes to login groups. If I turn something off it one place it may not turn it off somewhere else and so you have to make sure you hit the pieces everywhere.
What problems is the product solving and how is that benefiting you?
Easier integrations with other platforms. We have a variety of systems in our organization and none of them talked to each other. iCIMS makes it easy to integrate with other systems which is time consuming to set up but is making things significantly easier for us.
Great platform to use
What do you like best about the product?
We use the marketing automation side to keep in touch with our candidates on a clinical basis. It's simple and has a multitude of features to be able to engage and track engagement with our content.
What do you dislike about the product?
Some of the UI isn't intuative, it could be easier to work with.
What problems is the product solving and how is that benefiting you?
Th eability to engage with a large data set of candidates, the design tools and high level of customisability with our campaigns is great and makes it tailored to the receipient.
Great tool, good customer service
What do you like best about the product?
ATS system is excellent, and the customer care team quickly takes care of any issues.
What do you dislike about the product?
Wish we could go back to the time when we could talk to the technical support team versus someone outsourced in another country who only creates a ticket (one time, I could hear a rooster in the background :)
What problems is the product solving and how is that benefiting you?
Workflow of candidates and helping them move through a set flow. Keeping track of candidates and their status.
Simple and Intuitive
What do you like best about the product?
It's a one stop shop for us. We use iCIMS for our recruiting and onboarding needs. It is fairly simple for new team members to learn and one of the few systems that does not require a lot of upkeep for us. I use the reporting for our Affirmative Action Plans. I needed customer support to walk me through it the first time, but no concerns since.
What do you dislike about the product?
Although customer support is responsive and helpful, I miss having a number to call for easier resolutions. It can take some back and forth to get questions answered. Having to login to a system each time, then go to another support portal waste's some time. I understand this is the nature in working with a larger company though.
What problems is the product solving and how is that benefiting you?
It is the entire candidate experience from application process through their first day of work. I appreciate that is a fairly seamless process and we rarely have concerns from a candidate (and we have a lot.)
The BEST ATS!
What do you like best about the product?
Love the ability to customize applicants experience. Video Studio and Chatbot are must haves! Textrecruit is awesome!
What do you dislike about the product?
Nurture is not as good as Connect in our opinion, but we just implemented.
What problems is the product solving and how is that benefiting you?
ICIMS is helping us with all recruitment endeavors. It is saving us time with the automation of our work.
Amazing support
What do you like best about the product?
Adaptable system
Easy for admins to learn
Learning courses
Easy for admins to learn
Learning courses
What do you dislike about the product?
No control over search locks
Certain backend settings are not available for admins
Certain backend settings are not available for admins
What problems is the product solving and how is that benefiting you?
More AI Fiters
Configurable to your needs
What do you like best about the product?
The reporting and dashboards are very helpful to give our field the insight they had lacked in other systems. We can also automate sending of that information which is helpful.
What do you dislike about the product?
Wish there was more opportunity for streamlining. We have to use conditional formatting a lot to get the desired outcome which is very manual to upkeep. Also lag time in response is an issue.
What problems is the product solving and how is that benefiting you?
It is a more robust system then we had before- but we are running into issues post implementation that we are working through trying to correct.
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