iCIMS
iCIMSReviews from AWS customer
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My Experience with iCIMS
What do you like best about the product?
The ATS itself has a lot of functions and is very customizable in terms of filtering and creating analytics to show the data you need. iCIMS is also very user-friendly in tracking and keeping records of data. I also like the learning functions they offer, such as iCIMS Academy, which has tutorials and recorded webinars that can help new users adapt to using their system.
What do you dislike about the product?
Their customer service takes time, and often, there are a lot of quick fixes that could be done by yourself if you knew how. The help tickets would not inform you how to complete that task. This leads to more tickets needing to be made and waiting times for iCIMS staff to help you with them. They are improving with the live agents, but learning is a self-driven necessity.
What problems is the product solving and how is that benefiting you?
iCIMS Talent Cloud is solving with form-filling, document management, and improving our recruitment workflows, leading to better efficiency and higher productivity.
User friendly.
What do you like best about the product?
iCIMS is both external and internal recruitment placements, allowing accessible communication from recruiters to the candidate. Also, helps keep track of new hires and their onboarding process. The program is easily integrated with other platforms such as WinTeam and Asurint.
What do you dislike about the product?
It would be great to receive an email confirmation when the onboarding request has been completed. That'll be very helpful and a time saver.
What problems is the product solving and how is that benefiting you?
N/A
Fairly average in terms of its features and usability.
What do you like best about the product?
It is a cost-effective solution for small to mid-sized companies that may not have the budget for more advanced platforms. It is also relatively easy to set up and use, with a straightforward interface that doesn't require much training.
What do you dislike about the product?
While it offers some essential tools for posting job listings and managing applications, it lacks the advanced functionality that many modern recruiters have come to expect from similar platforms. Another issue with this platform is that it isn't very flexible. There are few customization options available, which can make it difficult to tailor the platform to your organization's specific needs. This can be particularly frustrating.
What problems is the product solving and how is that benefiting you?
It solves a lot of the problems we were having before, like spending too much time on manual tasks and not having enough visibility into our recruitment metrics. The platform automates many of the recruitment tasks and provides real-time reporting and analytics, which has helped us make more data-driven hiring decisions.
Solid ATS
What do you like best about the product?
I like how well it is integrated with Indeed and our background check vendors.
What do you dislike about the product?
This may be due to how we chose to configure iCIMS but I wish it would better connect with our calendars and allow candidates to set their own interviews.
What problems is the product solving and how is that benefiting you?
iCIMS is a comprehensive ATS that allows us to better connect with our candidates and streamline the process. With the search function we are more effective with speaking to applicants.
good for volume & quality hiring
What do you like best about the product?
Its great ATS providing quality tech profiles for applicants. Also can do active search for relevant expertise & provides database of untouched or unexplored profiles.
What do you dislike about the product?
Reporting part of dashboard is not very intuitive.
What problems is the product solving and how is that benefiting you?
Helps in tracking active applications & active search of profiles using boolean search or via Recruting Workflow or via person search
iCIMS has a bright future
What do you like best about the product?
Overall, the products of iCIMS are user-friendly from a corporate/recruiter/admin standpoint. I like that there is a Text to Apply product (Digital Assistant) and the ability to text applicants/new hires.
What do you dislike about the product?
1. I don't like that the applicant/new hire experience isn't as 100% user-friendly & intuitive as other advanced technologies like Amazon's consumer-tech. It's ideal to remove the friction point of having to create a login/password just to apply and complete any tasks. The tech should instead recognize someone based on using their phone and allow them to easily complete anything with a login. 2. As iCIMS has acquired companies such as Text Recruit/Engagement and others, because they are separate platforms, it negatively impacts the end-user as the technology doesn't sync beautifully. Yes, it integrates, but not good enough or helpful enough. For a global organization with management changes often, it's not easily manageable to constantly delete a Text Engagement user/license and add a new one for the other person. There needs to be a more flexible option that is location specific and not tied to a human being. 3. Also, I do not like that the Digital Assistant product is built to be linear (start a sequence and have to go straight to end the sequence) with no flexibility to account for human error, need, and support. The future is building flexibility for the AI to better help the human through technology and not be frustrating when they have a typo/error and want to correct but the tech doesn't allow that.
What problems is the product solving and how is that benefiting you?
Showcase our careers & culture through the Career Site product, gather applications through the online portal or via Text to Apply, pre-board (pre day 1) new hires, text applicants/new hires.
Growing Potential
What do you like best about the product?
iCIMS ATS functions fairly well with the basics of application and candidate flow with an affordable price tag in comparison to competitors in the marketplace.
What do you dislike about the product?
Customizing reports is more complex than desired. Field options are difficult to decipher when creating a new one. Having a field grabber integration would be helpful.
What problems is the product solving and how is that benefiting you?
Fewer clicks for the end-user in the Winter Release is a highly anticipated change.
Great product overall!
What do you like best about the product?
iCIMS is very user-friendly. The ability to utilize TextRecruit is amazing!
What do you dislike about the product?
Updates are not communicated with Users. Distribute update communications more frequently.
What problems is the product solving and how is that benefiting you?
N/A
iCIMS Talent Cloud Review
What do you like best about the product?
I have since used the CRM tool within iCIMS. While I'm uncertain my team utilizes it in all the ways it can, I would say that its a nice place to organize and keep things together.
I enjoy the option to text candidates, but I do not use it as a marketing/recruiting tool to blast messages like some might.
I enjoy the option to text candidates, but I do not use it as a marketing/recruiting tool to blast messages like some might.
What do you dislike about the product?
There seem to be more glitches within the past few months. Issues like opening 'notes tab' on a candidate profile create errors and send you back to the home page. I have been in an iform deep in convo with a candidate only to have everything deleted and an error ok. These types of things have been a burden on accomplishing work tasks.
What problems is the product solving and how is that benefiting you?
Tracking candidates and organizing applications - keeps the team organized and able to function efficiently.
iCIMS platform is good and easy to use but does need some improvements
What do you like best about the product?
The Dashboard and reporting filters. Ease with creating new jobs.
What do you dislike about the product?
When asking a question to Tech Support, we get different answers for the same question &/or the answers are very generic, not answering our questions. They are also quick to want to close the case after leaving us with more questions based on their generic answers. We used to love Tech Support when we used to call in and get live assistance. Service was excellent (pre-Covid), but now, their contribution leaves us trying to figure things out ourselves unless we are lucky enough to get a senior tech agent then that is a great experience because they share their knowledge with us and they understand what we are trying to do, they'll even walk us through the process of setting up what we need. Unfortunately, we aren't able to request Tech Agents by name. Some tech agents are excellent at what they do, and when I am lucky enough to get those agents, I tend to ask them all my questions in one call (If I am able).
What problems is the product solving and how is that benefiting you?
Reporting issues and trying to improve our candidate pool
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