iCIMS
iCIMSReviews from AWS customer
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It's strongest aspect is also it's hindrance.
What do you like best about the product?
Text engagement and the ability to use text engagement from a mobile device are stellar features. Being able to create text campaigns directly from the ATS is a homerun. Give me the ability to manage, view, and interact with the campaign and my candidates from my mobile device and I'm elated. Oh, wait. YOU CAN DO THAT! Extremely customizable UI. Nearly any reason for moving forward with a candidate or rejecting a candidate is evident out of the box, and customized prompts can be added as well. Fully integrates with most onboarding software or HRS.
What do you dislike about the product?
The fact that it is so customizable can be a major issue. Example: Your previous TA squad created a functional yet bulky weighed down process for processing a candidate through the system because none of them had any previous experience (or poor previous process mocked) with recruiting or talent acquisition. Fast forward 3 years and a completely new team of individuals with previous experience in both recruiting and using iCIMS is in place. Now there is major clean up to be done and a whole new process to implement. And iCIMS may as well be scrapped to it's core and rebuilt from the ground up to be less of a hinderance and more effective. Ugh. Careful to whom the keys of the vehicle are given.
What problems is the product solving and how is that benefiting you?
Primarily, having the ability to create manage and receive data about text campaigns has certainly had a positive impact on our budget. Where we would usually need to aquire additional software and licences to accomplish this all to necessary task, we are in possesion of the software and only need to upgrade a bit or purchase additional licences.
iCIMS ATS - Easy to Use
What do you like best about the product?
iCIMS has a lot of functionality that we didn't have with our prior ATS or onboarding systems. The dashboards are great and can be customized.
What do you dislike about the product?
There is a lot to learn from an admin side, but overall, the product is great. Recruiters can do a lot more here (texting, emailing, etc.) with candidates than before.
What problems is the product solving and how is that benefiting you?
We have moved onboarding in to our process. Before, we used ADP and it was very manual and not a great experience for the candidates. We have automated so much.
Streamline made easy
What do you like best about the product?
I love the reliability of it all. There is almost non-existent user disruption. If something is not working it is almost on our end. iCIMS is quick to assist and escalate when issues are business impacting. We have a lot of foot traffic because of the nature of our business and iCIMS is able to provide an environment that we can count on at any point in our traffic. I also love that it is extremely customizable and allows for global teams to have one system and easy to integrate with.
What do you dislike about the product?
Reporting is good but they don't have the option to filter out for exact matches. and notification triggers can be improve. A good example is if you want to exclude a specific requisition or employee number that may also be found in another number, it will exclude all matches (a number like 99 would exclude 199, 299, 399 and so on).
What problems is the product solving and how is that benefiting you?
It automatically updates all government forms and allows us to add task pre-requisites to safeguard the hiring processes. This helps reduce anyone from moving along without having completed our requirements.
Adaptable and User friendly
What do you like best about the product?
What I like most is being able to use the widgets to my specific need.
What do you dislike about the product?
Whay i dislike is it can be complex when changing/updating automation
What problems is the product solving and how is that benefiting you?
being able to schdule a automated message/text or email to our candidates. Once a candidates sign a offer letter or completes OB task to be notified via email or notifications.
I Can Use ICIMS From Anywhere
What do you like best about the product?
ICIM is very helpful in terms of efficient operations. I like how it moves applicants and new hires through our hiring process for onboarding.
What do you dislike about the product?
Steps to complete the hiring process are not always intuative. It would be nice to have easily accessble links based on the step you are in, and/or chat for quck help.
What problems is the product solving and how is that benefiting you?
I can use ICIMS from anywhere.
Talent Acquisition Operations Manager
What do you like best about the product?
Seemless integration with various system within our organiation. Great Customer Support. Easy to use. Highly customizable and easy to implement
What do you dislike about the product?
I dont thing there is any thing about the system that i dislike.
What problems is the product solving and how is that benefiting you?
this system solves more problems then is easily captured. we use this system for our full lifecycle of recruiting and onboarding
Fine as a user, unless you're also an Admin
What do you like best about the product?
There's plenty of functionality and customization within the platform - learning your way around the more advanced stuff can be a bit challenging and time consuming, but if you can learn it the perk is the ability to have control over some of the details of the workflow. Integrating with other platforms and HRIS was also pretty easy. Pretty straightforward to use for the basic recruitment ATS functions you need. iCIMS does try to keep up with more modern recruitment trends - CMS, text recruiting, etc., - which I can appreciate.
What do you dislike about the product?
The helpdesk and representative partner teams could be a lot more helpful. It seems the team structure there changed a few years ago and the helpdesk has more tiers, which is expected - but it takes more than a couple tries to reach an actual icims IT specialist who understands the issue. There's a couple back and forth emails as you try to explain a basic problem, and you get the wrong responses for the help you're trying to get.
The fact that only the Account Holder Admin can submit any kind of helpdesk ticket is not practical for even a smaller organization, or reasonable for turnaround time. This used to not be the case, as regular admins were able to also submit, coordinate, and oversee helpdesk tickets for issues from candidates, employees, hiring managers, and recruiters. This on top of the lagging helpdesk support makes it more frustrating to get effective help.
Reaching your iCIMS account rep has also been increasingly difficult. When we try to reach out it can actually take weeks to hear an answer on urgent items, with constant forwarding, away messages, and organizational changes/turnovers.
Overall customer support has dropped quite drastically over the last few years.
The fact that only the Account Holder Admin can submit any kind of helpdesk ticket is not practical for even a smaller organization, or reasonable for turnaround time. This used to not be the case, as regular admins were able to also submit, coordinate, and oversee helpdesk tickets for issues from candidates, employees, hiring managers, and recruiters. This on top of the lagging helpdesk support makes it more frustrating to get effective help.
Reaching your iCIMS account rep has also been increasingly difficult. When we try to reach out it can actually take weeks to hear an answer on urgent items, with constant forwarding, away messages, and organizational changes/turnovers.
Overall customer support has dropped quite drastically over the last few years.
What problems is the product solving and how is that benefiting you?
A good database of candidate resumes and pipeline history. Ability to custom tag candidates is helpful to the more niche labels in IT.
Not the best, not the worst
What do you like best about the product?
I use the system daily to review and contact applicants. It's easy system to learn, navigate, and use. Can integrate with Text Recruit which has been a helpful texting tool.
What do you dislike about the product?
It doesn't implement with WinTeam which is the primary software my company uses to manage employees. When there are going to be updates we don't find out about them until after we've complained the site is lagging or glitching.
What problems is the product solving and how is that benefiting you?
Managing applicants which allows me to communicate with them and view other communications by other recruiters.
Using Text Recruit as a Recruiter
What do you like best about the product?
Out of office setting
Ease of adding candidates in bulk via upload or individually
Ease of adding candidates in bulk via upload or individually
What do you dislike about the product?
No ability as a user to export blocked phone numbers
Chrome extension often crashes
Chrome extension often crashes
What problems is the product solving and how is that benefiting you?
Texting seems to be the most effective way to communicate with candidates, and this allows me to communicate quickly with a lot of candidates at once.
The best ATS I have worked in
What do you like best about the product?
It is easy to configure the system to your specific needs without having to request assistance. If you do have to request assistance, the iCIMS support team is very quick to respond.
What do you dislike about the product?
I have no complaints about the system. Anything that I would like to see is sent in for a suggestion and considered by the products team. My account rep is also very communicative and easily explains products that we do not currently utilize that fit our requests.
What problems is the product solving and how is that benefiting you?
It helps us streamline and automate our system. It has given time back to our recruitment team where they are able to focus on sourcing and conversing vs manually completing tasks. The integrations with job boards is a large time saver and the automation of the system is very helpful.
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