I use the solution in my company mainly as a server backup for Windows Server.

External reviews
External reviews are not included in the AWS star rating for the product.
A reliable and easy-to-use product with good online documentation
What is our primary use case?
What needs improvement?
The cost of the product is an area that would prevent me from using it in the future. The aforementioned area needs to be considered for improvement.
For how long have I used the solution?
I have experience with Veeam Data Platform for three to four years.
What do I think about the stability of the solution?
The tool's stability is good.
What do I think about the scalability of the solution?
The tool's scalability is good, but it can get very pricey.
I personally use the product for around ten endpoints, a couple of servers, and VMs.
How are customer service and support?
I haven't used the solution's technical support since it provides good online documentation.
How was the initial setup?
The product's initial setup phase was not the easiest one I have dealt with recently. It has some level of complexity to it. It is good that the tool has built-in ransomware protection. The tool protects workloads on Azure, Blue Prism Cloud, and AWS.
The product's installation phase was okay.
The solution can be deployed in a few steps. It's not the type of product that you set up, and forget about it since it needs some more steps to get it started. It is important that the tool remains reliable. Some other backup solutions provide the backup features, and then you have to get back to them every week and sometimes every day to make sure that nothing has stopped it from working.
What's my experience with pricing, setup cost, and licensing?
The product is expensive.
Which other solutions did I evaluate?
Compared to the other solutions in the market, I chose Veeam Data Platform since I knew that it was one of the top products. The product also offers a community that I wanted to try.
What other advice do I have?
In terms of data recovery, I use the tool to back up servers and VMs. It is a reliable and easy-to-use tool.
The security features offered by the product are good.
The ease of use when deploying and managing the product is not difficult, especially when you become familiar with Veeam's interface and the way things are organized. In general, the tool is not very complex, especially if we consider the aforementioned aspects.
I think Veeam is one of the two or three best solutions in the market, but users have to balance the course and the things they want to do with the product. One needs to be ready with the resources needed to maintain and keep it even working. It is better to be set up and maintained by an experienced technician.
I rate the tool an eight out of ten.
Provides good interface, GUI (graphical user interface), and backup
What is most valuable?
The solution's interface, GUI (graphical user interface), and backup are good.
What needs improvement?
The solution’s scalability could be improved. Veeam Data Platform has limitations for features like Hyper-V and open-source hypervisors outside VMware.
For how long have I used the solution?
I have been using Veeam Data Platform for five years.
What do I think about the stability of the solution?
Normally, the solution is not very stable when we back up big databases.
I rate the solution a seven out of ten for stability.
What do I think about the scalability of the solution?
It’s not very easy to scale the solution.
I rate the solution’s scalability a six out of ten.
How are customer service and support?
The troubleshooting provided by the technical support team needs to be improved.
How would you rate customer service and support?
Neutral
How was the initial setup?
The solution’s initial setup is easy.
What about the implementation team?
One person can deploy the solution in two to four hours.
What was our ROI?
We have seen a good return on investment with the solution. Veeam Data Platform has helped save 70% of our time.
What's my experience with pricing, setup cost, and licensing?
Veeam Data Platform's pricing is affordable.
What other advice do I have?
Veeam Data Platform is not a good solution for customers who do not use VMware. Veeam Data Platform doesn't have storage and needs to integrate with other vendors for storage. Customers using anything other than VMware should clarify all the requirements and limitations of Veeam Data Platform before using it. It is easy to integrate the solution with other systems like Lenovo and Dell.
Overall, I rate the solution an eight out of ten.
Easy to use and stores backups in other devices and local servers
What is our primary use case?
We use the solution to store the backups in other devices and local servers.
What is most valuable?
The solution's instant recovery feature is good and allows you to capture and copy individual files. Veeam Data Platform is easy to use.
What needs improvement?
We do not use all the options the solution provides, and it could be made simpler. Since the solution has many options, it is not easier to give tasks to schedule it.
For how long have I used the solution?
I have been using Veeam Data Platform for less than one year.
How was the initial setup?
The solution’s initial setup is not difficult.
What about the implementation team?
The solution can be deployed within one day.
What other advice do I have?
I would recommend the solution to other users.
Overall, I rate Veeam Data Platform an eight out of ten.
Which deployment model are you using for this solution?
Veeam Backup review
An user-friendly solution that helps with data backup and replication
What is most valuable?
The tool is good for VMware environments. However, it's not very effective for physical servers, payment servers, and libraries.
The solution is very good for backup and replication.
You can use one license for backup without needing additional capacity licenses for backups or updates. It also doesn't require additional licenses to back up to a Git library.
The tool is easy to use and user-friendly. Its data recovery options are good. Veeam Data Platform supports data encryption.
What needs improvement?
Veeam Data Platform needs to improve data backup for Oracle admin. It needs to improve its stability.
For how long have I used the solution?
I have been working with the product for 5 years.
What do I think about the stability of the solution?
I rate the product's stability a seven out of ten.
How was the initial setup?
The product is easy to deploy. It took around 20-30 minutes to complete.
What's my experience with pricing, setup cost, and licensing?
Customers require a perpetual license for the product. However, along with the license, they must also subscribe to the support service for one year or three years under a separate contract.
What other advice do I have?
I rate the overall solution an eight out of ten. I have no complaints about its data availability.
Affordable, fast, trustworthy, and enables easy reporting, managing, and troubleshooting
What is our primary use case?
We use the solution for daily, monthly, and yearly backups. We use it for data protection, backup, and replication.
How has it helped my organization?
It is a trustworthy tool for backups. We get daily reports. We know how many backups are running, how many have failed, and the reason for the disk and network failures. We can easily troubleshoot whenever the backup fails. Once, the database server crashed, and we had to rebuild the server. We were able to restore it from scratch. We recovered the data until six hours before the crash. We could restore every table, database, and transaction log properly.
What is most valuable?
We can take snapshots easily. The tool is fast and trustworthy. It is easy to report, manage, and troubleshoot. We can migrate the tool easily from one host to another host. We can create policies and set the retention period. We can easily change it anytime. We can easily expand the storage.
What needs improvement?
Granular-level backup is difficult. Restoring one email, file, folder, or database table is very hard. The vendor must work on visualization.
For how long have I used the solution?
I have been using the solution for five years.
What do I think about the stability of the solution?
I rate the tool’s stability an eight out of ten.
What do I think about the scalability of the solution?
I rate the tool’s scalability an eight out of ten.
How are customer service and support?
The support is not as good as we expect. Sometimes, we need to keep calling support. The line is busy. The support team does not resolve the problems on time. We face some delays.
How would you rate customer service and support?
Neutral
How was the initial setup?
We can easily install and uninstall the product. It is easy to deploy. I rate the ease of setup a nine out of ten. We need two days for deployment. It is easy to maintain the solution.
What's my experience with pricing, setup cost, and licensing?
The product is not that expensive. I rate the pricing a seven out of ten. It is economical.
Which other solutions did I evaluate?
Dell IDPA is a fantastic tool. We also use Dell IDPA. Every backup tool has unique features. Dell IDPA has a high throughput ratio. Veeam is very easy to manage. Other solutions have cloud features, but Veeam does not provide many such features. Barracuda is famous nowadays.
What other advice do I have?
I recommend the product to others. Almost every company uses Veeam. Overall, I rate the solution an eight out of ten.
Ensures backup management features while maintaining stability, quick deployment, excellent technical support and compatibility with various virtual machine environments
What is our primary use case?
We use it to backup our VMs.
How has it helped my organization?
It assists in enhancing data protection and recovery strategies, including disaster recovery scenarios where backups are replicated to alternative locations for additional redundancy. Additionally, these tools enable the scheduling of backups at specified intervals, ensuring that backup copies are retained for a defined period to facilitate recovery when necessary.
Veeam ONE helps in supporting risk management initiatives.
What is most valuable?
Backup management features are crucial for ensuring the reliability and automation of backup processes. These features enable automatic scheduling of backups, reducing the likelihood of human error associated with manual backup procedures. Additionally, they offer the capability to protect data consistently and reliably, mitigating the risk of data loss due to oversight or human error.
For how long have I used the solution?
I have been working with it for several years.
What do I think about the stability of the solution?
Stability is excellent; there have been no instances of technical issues or downtime experienced.
What do I think about the scalability of the solution?
The majority of our clients are enterprises.
How are customer service and support?
The quality of technical support is satisfactory. I would rate it nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We utilize various tools from different brands such as NEC, HP, and VMware. However, Veeam stands out as a superior option due to its ability to seamlessly integrate and manage multiple VM environments.
How was the initial setup?
The initial setup and implementation process is relatively straightforward. However, challenges may arise, particularly concerning data management, especially when dealing with large volumes of data. The complexity tends to increase as the amount of data grows.
What about the implementation team?
Deployment can be completed swiftly, typically within a month. However, the duration of tasks such as replication increases proportionally with the size of the data being handled.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable and falls within the average range.
What other advice do I have?
I would recommend it, although we've only utilized the backup feature. Overall, I would rate it eight out of ten.
Offers robust monitoring and reporting features and ensures businesses maintain high levels of data availability
What is our primary use case?
We use Veeam ONE mostly for data backup and recovery for virtualized environments.
What is most valuable?
One valuable feature of Veeam ONE for backup management is its dashboard, which offers a comprehensive view of backups and other essential data.
What needs improvement?
In terms of improvement, I have found Veeam ONE to be lacking in some areas. The reports are basic and not customizable, making it challenging to get detailed insights. Additionally, there are limitations with the reports if your backup schedule runs overnight. I hope they release a better version soon.
For how long have I used the solution?
I have been using Veeam ONE for two and a half years.
What do I think about the stability of the solution?
I would rate the overall stability of Veeam as a seven. While it is reliable for general backups and snapshots, it faces challenges with scale-out and Oracle backups. The Azure scale-out feature also presents stability issues, with most of our tickets revolving around that area.
What do I think about the scalability of the solution?
I would rate the scalability of Veeam ONE as a five out of ten. While it can scale, it is heavily dependent on factors like bandwidth and data volume. Our organization, being data-heavy, faces challenges with scale-outs due to bandwidth limitations. Smaller organizations might find it easier to scale without such constraints.
We have around ten users currently using Veeam ONE in our organization, overseeing the protection of approximately 3,000 workloads.
How are customer service and support?
I would rate Veeam's support as a nine overall. Tier one support can be weak, but tier two is excellent. We often need to escalate to tier two for resolution. Occasionally, issues require R&D involvement, but overall, support is reliable.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We chose Veeam over Commvault because it is simpler to use and more cost-effective. Commvault's complexity and lack of readiness for cloud backups made it less appealing. Veeam offered comprehensive backup solutions for on-premises, Azure, and Office 365, with fewer hardware requirements compared to Commvault.
How was the initial setup?
Deploying Veeam ONE in our organization took around one to one and a half hours. It was straightforward, it was just a matter of connecting to the server and following a few steps.
We handle maintenance and troubleshooting for Veeam ONE in-house with a team of two to three people. If we can't resolve issues internally, we escalate to Veeam support. We used to have weekly catch-ups during critical issues but now have shifted to monthly since there are no critical issues currently. Overall, it is a straightforward product that doesn't require frequent maintenance once set up.
What's my experience with pricing, setup cost, and licensing?
Overall, we find Veeam ONE to be reasonably priced, especially with our long-term deals. Its capability to manage various aspects of our infrastructure, including on-premises and Azure, adds significant value. While we initially tried Azure native backup, we found Veeam to be more comprehensive and user-friendly. Although we currently use two backup solutions, we are considering consolidating everything under Veeam in the future.
What other advice do I have?
We don't use Veeam ONE for monitoring our virtual environment due to compatibility issues with other software like Pulse SolarWinds. We primarily use it for backup activities. I have tested it and found it promising, but haven't run it extensively due to operational concerns.
I use Veeam ONE for proactive issue resolution by relying on its reports. If something isn't healthy, the report alerts me. Then I investigated further, like when it flagged issues with our proxy server's pricing. I don't check it daily; I schedule reports and review them, giving me a basic idea of what is happening. If I see unexpected issues in the report, I know where to focus my attention. While I don't use it for daily monitoring, it is handy for reporting.
Veeam ONE's reporting capabilities provide a decent overview, but I need more granularity for our data protection strategies. While the reports are okay, they sometimes lack the detail my team and boss require. I'm currently exploring ways to meet our need for more detailed reporting, such as tracking data scaled out to Azure.
Veeam ONE's analytics have helped us with IT decision-making by identifying issues like poor storage and repository node problems. Its focused view on backup infrastructure narrowed our troubleshooting scope. For instance, it highlighted discrepancies in backup deletion, leading us to uncover a bug in our current version.
I would recommend Veeam ONE for small organizations, but for larger ones needing granular reporting, it might fall short. Veeam is continually improving its features and aiming to compete at an enterprise level, but it is still evolving. Overall, I would rate Veeam ONE as an eight out of ten.
Which deployment model are you using for this solution?
Offers data security measures including offsite backups, encryption, and redundancy features and responsive and effective customer support
What is our primary use case?
We manage Veeam for our customers. We are involved as partners and implementers between customers. We are not directly engaged with the vendors, but we provide services to our customers.
Therefore, the use cases vary. For hybrid cloud data, the use case depends on the client's specific requirements. It primarily revolves around Business Continuity and Disaster Recovery (BCDR).
We secure their data using Veeam backups stored offsite in the cloud or on-premises storage, leveraging the safest options available.
We also enable redundancy features like RAID (Redundant Array of Independent Disks) and implement encryption. For encryption, Veeam offers three levels with the option for customer-managed encryption at the host level. This approach gives customers granular control over their data security.
How has it helped my organization?
With native backups, I can perform a restore in under an hour, especially if it's the last backup. I can also directly mount the data on the server. But when it comes to service cases, I would choose Veeam Data Platform over Commvault because restoring from Commvault can be time-consuming due to filtering tasks. Veeam Data Platform, on the other hand, offers a much simpler and faster restore process without the need for a hot channel.
So, the usability of Veeam Data Platform has impacted our clients' IT teams' productivity.
What needs improvement?
With Azure backups, for example, I can only configure three policies and trigger them only three times a day. There's no such adaptive scheduling in Azure. Also, if I have multiple folders, I can't configure different policies for each one in Azure.
Commvault, on the other hand, allows for this kind of flexibility. So, Commvault's adaptive mode seems better suited for cloud-native environments compared to Veeam. Like, Commvault is more adaptive than Veeam Data Platform.
For the first thing, I would like to see the support for third-party data. Like, Oracle database. In Azure, you don't have release support for custom databases, like Oracle or other data. We cannot directly integrate with Azure Backup. There is only hardly any support for SQL and SAP HANA. That's a key area of improvement for Microsoft because we do manage all the databases, libraries, SAP libraries, and Oracle databases. And going with the latest features, So I feel Microsoft needs larger support there.
The other thing is the retention policies. So I can configure the VM backup directly. However, if I wanted to configure the application-level backup, I could only do it on Windows, but not on Linux. But if I see Commvault, I can do it for any of the machines, even if the customer supports Commvault. But Azure has limited support, so even OS compatibility. It supports Windows and some flavors of Linux.
For how long have I used the solution?
It's been more than two years.
What do I think about the stability of the solution?
It is a stable product. We didn't find any challenges with stability. I would rate the stability a nine out of ten.
If it went down, it should be the seasonal outage. That was the only problem. If the complete region goes down, that's when the Veeam Data Platform service goes down. And even there, there were options that we could configure on a high level based on the recovery point objective.
What do I think about the scalability of the solution?
It is a truly scalable solution. I would rate the scalability an eight out of ten because there are only a few VMs and flavors of OS supported.
We handle enterprise-level customers like the top ten banking customers in the Middle East. We maintain all of them.
How are customer service and support?
The customer service and support were frequently available for calls, and I could discuss them openly and resolve the issues if I may. So there is no problem with technical support.
They will pitch in for us because we handle enterprise customers. That's another key point to evaluate for us. So the support was really good. So, even if there were any minor bugs in production, they would sort them out in a couple of days or a month. They will come back to us with the proper documentation and solution.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I've been working with Azure for more than four years. We actually prefer the native Microsoft Azure Backup service for file and folder backups. Cloud-native solutions are generally better suited for hybrid environments because we avoid the complexity of managing multiple components.
We start with Azure Arc servers to integrate Azure services on-premises, install and configure Arc to Azure, enable backups, and fully utilize Azure as a service.
For Commvault, we only need a plugin. It's a simple task whether it's an on-premises model or not. Now, we're adopting Commvault as a service, which offers more flexibility compared to cloud-native solutions, especially for hybrid environments.
In our case, even for hybrid environments with Hyper-V, VMware, or physical servers, Commvault works well. You simply install an agent, configure storage, and define backup configurations.
Cloud-native solutions often require more steps, like connecting all servers and services to Azure before using native backup features.
As a Cloud Solution Provider (CSP), we have a footprint in all major clouds, including Azure, AWS, GCP, Oracle Cloud, IBM, and middleware services.
We prefer using Commvault and Veeam Backup for all types of backups, including snapshot and file/folder levels.
We switch between different solutions based on our portfolio or our customers' needs.
How was the initial setup?
Setting up for my case was completely different. There were some product-level bugs that caused a lot of challenges for Veeam Data Platform. So, it took a while, but we are up and running right now.
It was kind of difficult at first. But, once you contact support and get them involved, then there is no hard filing and maintaining it. It's easy to maintain and easy to rely on because it's cloud-native. So, no security questions will be raised.
Once all the communication is in place, it's hardly an hour's job. So, it's all about maintaining the prerequisites that match the current setup, and as per the documentation, I could configure it. It's just a two-step process.
So, there is no hard challenge in configuring it. But it will take time because it has to register to the world and maintain security. You need to log in, integrate with the recovery services vault, and configure the policy.
So it will take some time. It will take at least an hour, but you can bring up the service, and you can rely on it for the next few years.
What about the implementation team?
We implement solutions for customers hosted in cloud platforms.
What's my experience with pricing, setup cost, and licensing?
If you are going with the premium service with all the features, it can be a bit high. So I would go for four. Because when you compare it with third-party tools, like Commvault or Veeam itself, they are a bit cheaper, and we can rely on them for pricing.
Commvault is a perpetual license service, so once you have the license, it's all about the storage that you use.
But Veeam Data Platform, it's pay-as-you-go. So, the more options you choose, the more consumption you have in monthly billing.
So, it's too high for all the services that we get, at least from the backup standpoint.
I would rate the pricing model an eight out of ten, where zero is the cheapest and ten is the most expensive.
Which other solutions did I evaluate?
We evaluated Azure and Commvault for our use cases. We ultimately chose Commvault because it offered more flexibility for data protection and manipulation.
What other advice do I have?
My recommendation would depend on the business scenario. For example, if you are a banking client, I would prefer going for cloud-native because it all depends on the security and the compliance that the customer has to maintain.
Going for third-party tools can be difficult and complex, making things more complicated. But going for cloud-native reduces the security effort, so it's easier to manage compliance.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Offers great scalability and flexibility with reasonable pricing
What is our primary use case?
Using Veeam Data Platform, I manage data migration to the cloud, business recovery, and various configurations.
What is most valuable?
The most valuable data protection features in Veeam are encryption and error handling. Encryption safeguards sensitive information like credit card data, while robust error handling ensures data integrity.
What needs improvement?
Apart from security improvements, enhancing compatibility with various platforms and addressing limitations related to integration and verification would be beneficial. For instance, ensuring seamless integration with AWS and overcoming hardware-related constraints for incremental verification would enhance overall usability and reliability.
How are customer service and support?
I have had a great experience with their support team. They are highly professional, knowledgeable, and always willing to help, providing valuable assistance in improving our product. I would rate the support at a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Veeam's security might be weaker than Dell's, but in terms of performance and reliability, Veeam often matches or surpasses Dell. For tasks like isolating areas for maintenance, Veeam offers more automated solutions compared to Dell's manual processes.
How was the initial setup?
The initial setup of Veeam is easy, typically requiring minimal personnel for maintenance.
What's my experience with pricing, setup cost, and licensing?
The pricing for Veeam Data Platform varies based on functionality needs. While it can be costly for clients requiring application backup, it is generally considered reasonable considering the extensive features offered.
What other advice do I have?
We use Veeam for backup and disaster recovery because of its ease of use and our team's expertise. However, we are exploring other options, like daily security solutions, to ensure we provide the best fit for our clients' needs, rather than sticking to just one tool.
Veeam works best in Azure environments, but it might not be ideal for security-focused solutions like ADAP. However, it excels in hyper-converged infrastructure setups, making it a strong choice for those environments.
Veeam's scalability and flexibility benefit our organization by seamlessly integrating into existing environments, especially with popular hypervisors. This ease of integration simplifies management and allows for efficient testing, making it straightforward to use and manage.
Overall, I would rate Veeam Data Platform as an eight out of ten.