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Reviews from AWS customer

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717 reviews
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    David M.

Saved us from a major disaster

  • March 07, 2024
  • Review provided by G2

What do you like best about the product?
We have been using Veeam for years. Over the years we have looked at several competing products and Veeam just does exactly what we need. The scope of features that are included covered all of our backup and replication needs, and the latest additions of utilizing cloud helped make our decision easier.
What do you dislike about the product?
The licensing model has changed over the years, but we have been able to get what we needed at a price we can agree with. I don't necessarily like all the a la carte add ons, but I'm sure that makes sense for some customers.
What problems is the product solving and how is that benefiting you?
Veeam has proven to be our one stop shop for replication, backups, as well recovering from a potential disaster. It was a product that has proven its worth after a need to restore our environment. In short terms, it did exactly what it was meant to do when we needed it most.


    ESLAM ELSAYAAD

Has a simple setup process and an efficient disaster recovery feature

  • March 07, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use the product to manage the data workloads for small and medium businesses.

What is most valuable?

Veeam Data Platform’s most valuable feature is replication.

What needs improvement?

They could offer a hardware appliance as a comprehensive, full-stack solution. At present, we have independent software and hardware for data backup purposes. Instead, they could provide all the necessary components in one single box. Additionally, they should add new features for containers to align with the landscape of new technologies and cloud-native applications.

For how long have I used the solution?

We have been using Veeam Data Platform for seven years.

What do I think about the stability of the solution?

I rate the platform’s stability a nine out of ten.

What do I think about the scalability of the solution?

Veeam Data Platform provides better scalability than Backup Exec in terms of time. It works smoothly without any complexities for workflow or database management.

I rate the scalability a nine out of ten.

Which solution did I use previously and why did I switch?

We use Veritas, Commvault, and NetBackup to manage workloads for enterprises.

How was the initial setup?

The initial setup is simple. The installation process is swift. However, post-installation, the crucial aspect lies in the expertise of the implementing engineer to configure the tool effectively for scalability. We can deploy it on the cloud and on-premises as well.

What's my experience with pricing, setup cost, and licensing?

The product is inexpensive. They offer customizable licensing models including perpetual and subscription-based licenses. However, I recommend using Backup Exec for customers using Microsoft products such as Windows Server as it offers more flexible pricing models.

What other advice do I have?

The platform has a useful disaster recovery feature. Additionally, it has a good feature for instant recovery. However, a notable consideration arises when dealing with a scenario involving seventeen workloads, where customization may require the provision of two packs, each accommodating ten instances of Instant VM recovery. This setup could potentially result in having three VMs left unused. 

I rate it a nine out of ten.


    Yahya Hossam

Comes with malware detection features that can detect malware before initiating a backup job for a server

  • March 04, 2024
  • Review provided by PeerSpot

What is our primary use case?

I worked on a project involving a multi-cloud environment, specifically backing up on-prem servers to the Azure cloud. However, the project was not completed due to financial issues between our company and the client. The technical configuration, such as creating a Veeam Data Platform plugin on Azure and connecting it with on-prem servers, was mostly done, but the project was halted before creating jobs. The challenges were financial and not technical. This was my first and last experience with such a multi-cloud project. 

What is most valuable?

One of the newest features in version 12.1 is malware detection. This feature allows the software to detect malware before initiating a backup job for a server. Although I haven't had the opportunity to personally try it out due to its recent release, I came across it while working on an environment in a cluster for a customer.

What needs improvement?

The solution's pricing may be expensive compared to other products. 

For how long have I used the solution?

I have been using the product for one and a half years.

How are customer service and support?

We have faced several issues with Acronis because their support hasn't been as helpful compared to Veeam Data Platform's support. It has been very supportive and has assisted us in many cases. Unfortunately, our experiences with Acronis support have not been as positive, leading us to discontinue working with Acronis for several months now.

How would you rate customer service and support?

Positive

What was our ROI?

The solution is worth its money. 

What other advice do I have?

Veeam Data Platform has a significant difference compared to other tools or products. It is not very simple because it offers a lot of advanced features that can solve various problems in customers' environments. However, managing it is not difficult, but it's not as straightforward as Acronis, which is simpler because it focuses on core features like backup and simple recovery without many additional complexities. 

I find that I rarely encounter issues with the product. One notable aspect is the simplicity of its licensing, especially when compared to other vendors. Additionally, with each use, I discover more features. 

I rate the overall product a ten out of ten.


    Joel D.

Does what it should

  • February 26, 2024
  • Review provided by G2

What do you like best about the product?
Affordable backup stragety, ease of setup and use
What do you dislike about the product?
Email notifications aren't always reliable
What problems is the product solving and how is that benefiting you?
This is a great, affordable BDR solution for companies that need nightly backups


    AkankshnethiN

Offers data security measures including offsite backups, encryption, and redundancy features and responsive and effective customer support

  • February 22, 2024
  • Review provided by PeerSpot

What is our primary use case?

We manage Veeam for our customers. We are involved as partners and implementers between customers. We are not directly engaged with the vendors, but we provide services to our customers. 

Therefore, the use cases vary. For hybrid cloud data, the use case depends on the client's specific requirements. It primarily revolves around Business Continuity and Disaster Recovery (BCDR). 

We secure their data using Veeam backups stored offsite in the cloud or on-premises storage, leveraging the safest options available. 

We also enable redundancy features like RAID (Redundant Array of Independent Disks) and implement encryption. For encryption, Veeam offers three levels with the option for customer-managed encryption at the host level. This approach gives customers granular control over their data security.

How has it helped my organization?

With native backups, I can perform a restore in under an hour, especially if it's the last backup. I can also directly mount the data on the server. But when it comes to service cases, I would choose Veeam Data Platform over Commvault because restoring from Commvault can be time-consuming due to filtering tasks. Veeam Data Platform, on the other hand, offers a much simpler and faster restore process without the need for a hot channel.

So, the usability of Veeam Data Platform has impacted our clients' IT teams' productivity.

What needs improvement?

With Azure backups, for example, I can only configure three policies and trigger them only three times a day. There's no such adaptive scheduling in Azure. Also, if I have multiple folders, I can't configure different policies for each one in Azure.

Commvault, on the other hand, allows for this kind of flexibility. So, Commvault's adaptive mode seems better suited for cloud-native environments compared to Veeam. Like, Commvault is more adaptive than Veeam Data Platform.

For the first thing, I would like to see the support for third-party data. Like, Oracle database. In Azure, you don't have release support for custom databases, like Oracle or other data. We cannot directly integrate with Azure Backup. There is only hardly any support for SQL and SAP HANA. That's a key area of improvement for Microsoft because we do manage all the databases, libraries, SAP libraries, and Oracle databases. And going with the latest features, So I feel Microsoft needs larger support there. 

The other thing is the retention policies. So I can configure the VM backup directly. However, if I wanted to configure the application-level backup, I could only do it on Windows, but not on Linux. But if I see Commvault, I can do it for any of the machines, even if the customer supports Commvault. But Azure has limited support, so even OS compatibility. It supports Windows and some flavors of Linux.

For how long have I used the solution?

It's been more than two years.

What do I think about the stability of the solution?

It is a stable product. We didn't find any challenges with stability. I would rate the stability a nine out of ten. 

If it went down, it should be the seasonal outage. That was the only problem. If the complete region goes down, that's when the Veeam Data Platform service goes down. And even there, there were options that we could configure on a high level based on the recovery point objective.

What do I think about the scalability of the solution?

It is a truly scalable solution. I would rate the scalability an eight out of ten because there are only a few VMs and flavors of OS supported. 

We handle enterprise-level customers like the top ten banking customers in the Middle East. We maintain all of them.

How are customer service and support?

The customer service and support were frequently available for calls, and I could discuss them openly and resolve the issues if I may. So there is no problem with technical support.

They will pitch in for us because we handle enterprise customers. That's another key point to evaluate for us. So the support was really good. So, even if there were any minor bugs in production, they would sort them out in a couple of days or a month. They will come back to us with the proper documentation and solution.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I've been working with Azure for more than four years. We actually prefer the native Microsoft Azure Backup service for file and folder backups. Cloud-native solutions are generally better suited for hybrid environments because we avoid the complexity of managing multiple components.

We start with Azure Arc servers to integrate Azure services on-premises, install and configure Arc to Azure, enable backups, and fully utilize Azure as a service.

For Commvault, we only need a plugin. It's a simple task whether it's an on-premises model or not. Now, we're adopting Commvault as a service, which offers more flexibility compared to cloud-native solutions, especially for hybrid environments.

In our case, even for hybrid environments with Hyper-V, VMware, or physical servers, Commvault works well. You simply install an agent, configure storage, and define backup configurations. 

Cloud-native solutions often require more steps, like connecting all servers and services to Azure before using native backup features.

As a Cloud Solution Provider (CSP), we have a footprint in all major clouds, including Azure, AWS, GCP, Oracle Cloud, IBM, and middleware services.

We prefer using Commvault and Veeam Backup for all types of backups, including snapshot and file/folder levels.

We switch between different solutions based on our portfolio or our customers' needs.

How was the initial setup?

Setting up for my case was completely different. There were some product-level bugs that caused a lot of challenges for Veeam Data Platform. So, it took a while, but we are up and running right now.

It was kind of difficult at first. But, once you contact support and get them involved, then there is no hard filing and maintaining it. It's easy to maintain and easy to rely on because it's cloud-native. So, no security questions will be raised.

Once all the communication is in place, it's hardly an hour's job. So, it's all about maintaining the prerequisites that match the current setup, and as per the documentation, I could configure it. It's just a two-step process. 

So, there is no hard challenge in configuring it. But it will take time because it has to register to the world and maintain security. You need to log in, integrate with the recovery services vault, and configure the policy. 

So it will take some time. It will take at least an hour, but you can bring up the service, and you can rely on it for the next few years.

What about the implementation team?

We implement solutions for customers hosted in cloud platforms.


What's my experience with pricing, setup cost, and licensing?

If you are going with the premium service with all the features, it can be a bit high. So I would go for four. Because when you compare it with third-party tools, like Commvault or Veeam itself, they are a bit cheaper, and we can rely on them for pricing. 

Commvault is a perpetual license service, so once you have the license, it's all about the storage that you use. 

But Veeam Data Platform, it's pay-as-you-go. So, the more options you choose, the more consumption you have in monthly billing.

So, it's too high for all the services that we get, at least from the backup standpoint.

I would rate the pricing model an eight out of ten, where zero is the cheapest and ten is the most expensive. 

Which other solutions did I evaluate?

We evaluated Azure and Commvault for our use cases. We ultimately chose Commvault because it offered more flexibility for data protection and manipulation.

What other advice do I have?

My recommendation would depend on the business scenario. For example, if you are a banking client, I would prefer going for cloud-native because it all depends on the security and the compliance that the customer has to maintain. 

Going for third-party tools can be difficult and complex, making things more complicated. But going for cloud-native reduces the security effort, so it's easier to manage compliance. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure


    Primary/Secondary Education

Best in class protection, response and recovery

  • February 20, 2024
  • Review provided by G2

What do you like best about the product?
Veeam Data Platform encompasses all the necessary tooling and components to protect our data and keep the business running.
What do you dislike about the product?
There isn't much to dislike about the Veeam Data Platform. If I'm being overly critical, it can be a rather complex product for beginners.
What problems is the product solving and how is that benefiting you?
We use Veeam Data Platform for secure backup & replication with fast recovery, application‑aware, image‑based backups for Windows and ransomware protection with immutable object storage backups without blowing up our monthly bill.


    Paola Haro

Offers great scalability and flexibility with reasonable pricing

  • February 16, 2024
  • Review provided by PeerSpot

What is our primary use case?

Using Veeam Data Platform, I manage data migration to the cloud, business recovery, and various configurations.

What is most valuable?

The most valuable data protection features in Veeam are encryption and error handling. Encryption safeguards sensitive information like credit card data, while robust error handling ensures data integrity.

What needs improvement?

Apart from security improvements, enhancing compatibility with various platforms and addressing limitations related to integration and verification would be beneficial. For instance, ensuring seamless integration with AWS and overcoming hardware-related constraints for incremental verification would enhance overall usability and reliability.

How are customer service and support?

I have had a great experience with their support team. They are highly professional, knowledgeable, and always willing to help, providing valuable assistance in improving our product. I would rate the support at a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Veeam's security might be weaker than Dell's, but in terms of performance and reliability, Veeam often matches or surpasses Dell. For tasks like isolating areas for maintenance, Veeam offers more automated solutions compared to Dell's manual processes.

How was the initial setup?

The initial setup of Veeam is easy, typically requiring minimal personnel for maintenance.

What's my experience with pricing, setup cost, and licensing?

The pricing for Veeam Data Platform varies based on functionality needs. While it can be costly for clients requiring application backup, it is generally considered reasonable considering the extensive features offered.

What other advice do I have?

We use Veeam for backup and disaster recovery because of its ease of use and our team's expertise. However, we are exploring other options, like daily security solutions, to ensure we provide the best fit for our clients' needs, rather than sticking to just one tool.

Veeam works best in Azure environments, but it might not be ideal for security-focused solutions like ADAP. However, it excels in hyper-converged infrastructure setups, making it a strong choice for those environments.

Veeam's scalability and flexibility benefit our organization by seamlessly integrating into existing environments, especially with popular hypervisors. This ease of integration simplifies management and allows for efficient testing, making it straightforward to use and manage.

Overall, I would rate Veeam Data Platform as an eight out of ten.


    Milton E.

Backup and Recovery without Pain

  • February 14, 2024
  • Review provided by G2

What do you like best about the product?
That an incredibly complex solution like Veeam works so well andso consistently. Support is responsive and helpful.
What do you dislike about the product?
The complexity of the software sometimes requires a lot of research to understand safe and effective ways to accomplish tasks. Not the most intuitive piece of software.
What problems is the product solving and how is that benefiting you?
Maintaining our secure 3x3 backup plan. Very time consuming, if even possible, before Veeam.


    Abhishek G.

Great Backup And Recovery Platform

  • February 08, 2024
  • Review provided by G2

What do you like best about the product?
Veeam Backup and recovery is easy to recover the data. also its a user friendly.
What do you dislike about the product?
to add the system for the backup is very hard.
What problems is the product solving and how is that benefiting you?
Its helpfull for the DR


    Suhas k.

Very easy tool for VM and data backup

  • February 08, 2024
  • Review provided by G2

What do you like best about the product?
It works support all virtual platform and complete your all need
What do you dislike about the product?
setup backup taks is sometimes get challenging.
What problems is the product solving and how is that benefiting you?
daily backup and creating images