Toku Contact Center
Toku Pte LtdReviews from AWS customer
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Toku is easy to use even on the first time user.
What do you like best about the product?
I really like the feauture of a woman's voice saying , ".. welcome to toku, you are successfully connected".
What do you dislike about the product?
The only thing that I dislike about tooku is that when you are logged in too long and did not used the dialing feauture it will become connecting. Needs to re log in. So far it is not diffult problem.
What problems is the product solving and how is that benefiting you?
The only problem I had encountered was that if the the internet connecttion was lost and then restored, the toku still showing connecting and you need to log in back. I think that is normal to all soft ware.
Bridging Boundaries
What do you like best about the product?
The tool is intuitive and easy to navigate, making it suitable for users of all levels of tech-savviness. Setting up the tool and making calls is straightforward. TOKU provides a comprehensive set of features, including call recording, call forwarding, concurrent calls and call monitoring (barge). The customer support team is prompt and helpful in addressing queries and concerns. Their dedication to assisting users is commendable and contributes to a positive user experience.
What do you dislike about the product?
The tool's performance can vary at times, with occasional lag or slow response when navigating through different features or handling calls. While generally reliable, there have been occasional (though infrequent) minor glitches or connectivity issues, resulting in dropped calls or delays
What problems is the product solving and how is that benefiting you?
The tool is been used as primary system in serving my clients
Toku Connect
What do you like best about the product?
The level of connectivity it provides on the telecommunication level.
What do you dislike about the product?
The user interface is not as friendly and not customisable for the needs of the user.
What problems is the product solving and how is that benefiting you?
I am using Toku connect to call my clients, candidates and anyone outside the organisation essentially. I would not need to use my personal number if I am not comfortable to share.
Recommendations to others considering the product:
It is a cheap alternative to get the job done
Great experience and services
What do you like best about the product?
Voice quality, integrations with Teams, Hubspot, customer support
What do you dislike about the product?
The service is fluid and new features are added regularly. Nothing to dislike
What problems is the product solving and how is that benefiting you?
Integrate our voice system as part of logged & automation, setting up cloud telephony on several markets
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