We use the solution for our daily meetings.
Zoom Government (F,S,L,E) (Higher Ed, K-12) [Private Offer Only]
Carahsoft Technology Corp.External reviews
External reviews are not included in the AWS star rating for the product.
Useful for collaboration within the team and provides better video quality compared to other products
What is our primary use case?
What is most valuable?
Some of our people work from home, and some work from the office. The tool supports our hybrid work environment. It works well. We meet using Zoom. It is useful for collaboration within the team. The performance is perfect. The video quality is good compared to other products. The sound quality is also good. We do not face any problems. The screen-sharing capabilities are very good.
What needs improvement?
We want to use the tool for webinars, but the license is very expensive. The price must be improved.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
The stability is perfect. I rate the stability a nine out of ten. The placement of some of the options on the screen can be improved.
What do I think about the scalability of the solution?
I rate the tool’s scalability a nine out of ten. We have approximately 100 users, including managers, engineers, and developers. We use it regularly.
How was the initial setup?
The setup is straightforward. The solution can be installed in a minute. We just have one file for installation. We can install it easily.
What was our ROI?
The solution helps us conduct remote meetings quickly.
What's my experience with pricing, setup cost, and licensing?
We pay a yearly licensing fee.
What other advice do I have?
I will recommend the product to others. The tool is very useful for daily meetings. It is a very good product. Overall, I rate the product a nine out of ten.
Easy-to-use deploy platform with valuable collaboration features
What is our primary use case?
Our primary use case for Zoom is meeting with business partners and other organizations.
How has it helped my organization?
The solution has been valuable in facilitating remote communication and collaboration during the pandemic when physical meetings were impossible.
What needs improvement?
The product's stability needs improvement.
For how long have I used the solution?
We have been using Zoom for one and a half years.
What do I think about the stability of the solution?
I rate the product's stability an eight out of ten. There is always room for improvement.
What do I think about the scalability of the solution?
The product is scalable.
Which solution did I use previously and why did I switch?
I have used Microsoft Teams earlier.
How was the initial setup?
The platform is easy to deploy.
What other advice do I have?
Zoom was free and adopted by most organizations for business communication during the pandemic.
I rate it an eight out of ten.
Canautomatically transcribe the conversation and save it once it's complete
How has it helped my organization?
The video quality has improved a lot since we first started using Zoom. There were some issues in the beginning, but many of them have been sorted out now. The company's history is evolving; many improvements were made when Zoom first became the go-to for helping people do remote meetings. The audio quality has also improved. We had big issues at the beginning where the audio would either stutter or you couldn't hear someone.
What is most valuable?
Zoom helps you to share your screen and allows someone to take remote control during Zoom meetings. Compared with other platforms like Teams and Webex, it's on par.
One of the key features is the transcription function. Zoom can automatically transcribe the conversation and save it once it's complete. Also, the conversation recording can be done automatically, stored, and referenced later. So if someone took a call, spoke to someone, and said, 'I told them this and this,' I, as an admin, can go in and listen to that recorded conversation, validate that point, and have a little bit of the transcript to review.
What needs improvement?
The solution could be cheaper.
For how long have I used the solution?
I have been using Zoom for a couple of years.
What do I think about the stability of the solution?
We've had a couple of issues. Sometimes, the phones drop out or upgrade the handset during a period of time, and then that handset is unavailable until the update is complete. There could be configuration issues.
What do I think about the scalability of the solution?
25 users use Zoom daily, particularly technicians who perform on-site tasks. Their Howell phone serves as their primary communication tool. For internal calls received via the Zoom app, they promptly respond. Similarly, if a salesperson is on-site and an incoming call rings the office number while no one is present, they will likely answer and represent the company. Zoom is extensively used and is a vital tool within the business, upon which they heavily rely.
Which solution did I use previously and why did I switch?
Microsoft Teams is an alternative. People would have an Office 365 subscription and pay for Teams anyway. Many customers use Microsoft Teams because they're already paying for the license to use Outlook or Office.
How was the initial setup?
The initial setup is straightforward but requires time, depending on your setup. We use Zoom for our phone calls. We will go through the steps to record the answering of the call and the options and then address any doubts. If you're going to set it up, you need to invest at least half a day to a day to configure all that stuff and have it work. Once you do it, it's done. You don't have to do it again. It is pretty easy to navigate and configure. You don't need to reference many manuals or instructions to achieve that.
What's my experience with pricing, setup cost, and licensing?
They use a licensing model based on a per-user basis for enterprise rather than per version or end device. For example, one user logging in from a handset can also log in from a phone, and it's still technically under the same license. You can be at an office, use a desk phone, and then leave the office while still running the Zoom app on the phone using the same license.
What other advice do I have?
Zoom has a high price point. Newer alternatives are coming with low prices.
If you want to start up quickly and get everything configured, Zoom is a good option. If you're a new startup or business and need a business line with an operator and all the backing of a company that answers phones and can send you to different extensions, Zoom is a good option to pick up and deploy quickly.
People within the office can participate in normal phone calls and answer the office number even though they work remotely from home. Zoom facilitates that quite well. They can run it directly on their phone; they don't need the handset at the desk connected to the back end.
Overall, I rate the solution a seven and a half out of ten.
Is user-friendly and offers multiple features that are helpful for businesses
What is our primary use case?
I use the paid version of the solution in my company to attend meetings. In my company, we have joint meetings in different offices, so we join combinedly through Zoom. My organization has multiple hospitals where managers work, and if we need some information or guidelines, we give them the link to the meeting, and they join it. The meetings on Zoom can go on for more than an hour without any breaks in the video. There is a time frame for the unpaid version. For the paid version, there is no time frame attached to the meetings, making it easy to use.
What is most valuable?
Everything related to the product is perfect, in my opinion. The video quality and sound quality offered by the product are directly attached to the internet connection that a user has at their place. If you have a good internet connection, the video and sound quality offered by Zoom are great.
What needs improvement?
Considering the main function of Zoom, it should make the video functioning part a little bit more friendly.
For how long have I used the solution?
I have been using Zoom for four to five years.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a nine to ten out of ten.
More than 80 people in my company use the product.
The product is not regularly used for meetings, but it is useful to hold multiple meetings. The product offers an option to schedule a meeting. My company schedules meetings with the help of the product, and if anybody has to attend a meeting that has been scheduled, that person will be notified.
Which solution did I use previously and why did I switch?
I have used Google Meet, but its video and sound quality were very different from what Zoom offers.
How was the initial setup?
The product's initial setup phase was easy.
During the product's deployment phase, I just download and install it, after which I follow the process to login and use it.
The solution is deployed on an on-premises model.
The solution can be deployed in a couple of minutes. You just have to download and install it.
What about the implementation team?
I can take care of the product's deployment myself.
What was our ROI?
The value from the use of the product reflects areas like webinars, reviews, meetings, discussions and joint meetings.
What's my experience with pricing, setup cost, and licensing?
The tool's paid version is not that expensive. You need to pay 150 USD per year.
The licensing part of the product is not expensive. I rate the product price as nine out of ten. There is no need to pay any additional costs apart from the normal charges attached to the product.
What other advice do I have?
The product's screen-sharing capabilities are perfect.
I feel like the product is quite user-friendly and offers multiple versions, and I feel the paid version is perfect. The multiple features in the product are very helpful for businesses.
The product's security features are good.
I rate the tool an eight out of ten.
Easy to use and provides good video and sound quality
What is our primary use case?
I've been using the solution for different vendor meetings and training.
What is most valuable?
The most valuable features of Zoom are quick connectivity, screen sharing, and quick response. The solution provides good video and sound quality. The solution's screen-sharing and presentation capabilities are really good. Normally, I use the solution for remote meetings.
What needs improvement?
The solution’s stability could be improved.
For how long have I used the solution?
I have been using Zoom for four to five years.
What do I think about the stability of the solution?
I rate the solution a nine out of ten for stability.
What do I think about the scalability of the solution?
Over 100 users are using the solution in our organization.
I rate the solution’s scalability a nine out of ten.
Which solution did I use previously and why did I switch?
I have previously used Microsoft Teams and Skype for Business.
How was the initial setup?
The solution’s initial setup is straightforward.
What about the implementation team?
We implemented the solution through an in-house team in two minutes. When you click on the Zoom meeting link, you are redirected to the site, where you can automatically download it. We're using Zoom as a third-party tool, and it's not our main communication tool.
What was our ROI?
Zoom is easy to use, easy to deploy, and easy to organize meetings and webinars.
What's my experience with pricing, setup cost, and licensing?
I am not paying any licensing costs for the solution.
What other advice do I have?
The solution's security features are effective in protecting our meetings. I would recommend the solution to other users because it is stable, reliable, and easy to use. The solution's user interface is user-friendly and intuitive.
Overall, I rate the solution a nine out of ten.
Robust, good connectivity, easy to learn, and has a good security layer
What is most valuable?
Zoom has better connectivity and the failure ratio is less compared to Webex and GoToWebinar. The base infrastructure is robust. The latency is very good. That is why the tool is pricey. The vendor provides hosting and poll features. Zoom is a complete product. It has a good security layer. Every platform has its own security layer to ensure that the data and broadcast are restricted and relayed to only the registered participants. Anyone can easily handle the solution. It is easy to learn.
What needs improvement?
The solution is pricier than its competitors.
For how long have I used the solution?
We have been using Zoom for internal and client calls.
What do I think about the scalability of the solution?
Since we work with clients, we have around 100 to 200 users.
How are customer service and support?
We contacted the support team for some activation with Brevo. We wanted to integrate the Brevo platform with events or webinars. The support structure is good. The team replies within a short duration and tries to answer our queries.
Which other solutions did I evaluate?
We extensively depend on GoToWebinar and Webex. Zoom is a little costlier than GoToWebinar and Webex. Zoom and Webex have very good security layers. RingCentral has a very good suite including in-house messaging and IP phone call features that enable users to get a private number for their organization.
What other advice do I have?
It would be better if people started with Webex. If we need to do more than 10 to 15 webinars a month, we can choose Zoom. If we have fewer events and one or two webinars in a month, we can choose GoToWebinar or other tools like RingCentral. Zoom is better for the internal purposes of a company. Webex or other platforms are better suited for external clients. Overall, I rate the product a nine out of ten.
Has OtterPilot feature but screen-sharing feature is confusing
What is our primary use case?
There is a large energy company that only uses Zoom. When I have meetings with them, they are always called via Zoom. I wouldn't initiate it; I need to have a Zoom account. I don't use many features besides setting up a meeting.
What is most valuable?
When I had meetings, I used to take notes or record them, but then someone still had to transcribe everything. Now, I'm fascinated by OtterPilot. It automatically transcribes meetings, summarizes them, and identifies action items. I've been recommending it to everyone I know. It is a tool that you can use during Zoom or Teams calls. It takes real-time notes and then sends a summary and action items to everyone via email. It's been really helpful for about three or four years now.
The most valuable feature for me is the integration with platforms. They're all moving towards providing transcripts, but I want a summary of the key points discussed and the action items, so everyone can quickly understand and follow up on them.
The tool integrates with Microsoft Outlook, but the integration with Teams is better than with Zoom. It's functional but could be tighter.
What needs improvement?
While Zoom calls are great for talking and chatting, they often lack follow-up on action items and collaboration. Most of the time, it's just talking and listening without much progress. There's a missing piece in these tools. About 90 percent of those calls could be replaced by other tools that focus more on the deliverables that make a real impact rather than just being another wasted meeting. It doesn't improve collaboration.
Screen sharing and chat functionality are helpful for productivity, but they could be improved. Finding the screen-sharing button can be tricky, and the process isn't always easy.
For how long have I used the solution?
I have been using the product for five years.
How are customer service and support?
I am not impressed with the tool's support. It was a bit chaotic how things were organized. It felt like there was a lack of coordination, even regarding my account or tasks. Eventually, things got done, but it took a while. The organization seemed disjointed, with people unsure of their roles and relying on others to solve problems.
How would you rate customer service and support?
Neutral
What other advice do I have?
Teams is great because it works well with Microsoft. Webex feels old and outdated compared to newer tools like Slack. It's like it's stuck in the past and doesn't have much of a future. Teams is robust and rock solid because of Microsoft. It's extremely well integrated with everything, and you feel secure using it.
Webex's user interface is not up to par, and it lacks the modern features you find in tools like Slack. While they may add a few functions here and there, Webex doesn't seem to have much of a future compared to Teams or other more advanced tools.
If I were to rank them, Webex would be at the bottom. I'm not impressed with Google Meet either. Then it's Zoom, followed by Huddle and Teams. Teams is at the top because it's robust and integrates well with many things. Huddle is catching up fast and is close behind Teams, in my opinion.
I rate the overall product a six out of ten.
Useful to hold virtual meetings, but video quality needs improvement
What is our primary use case?
I deal with Zoom as a solution that my company provides to its clients. Basically, my company sells Zoom to clients.
Zoom is a good product, and there are no limitations when you plan to include lots of members. Basically, I haven't directly handled Zoom's consoles and other areas, so I won't be able to tell you all the details regarding the tool. I want to tell you Zoom is a good product for remote meetings and conferences.
What needs improvement?
In Zoom meetings, video quality is an area of concern where improvements are required.
For how long have I used the solution?
I have experience with Zoom. My company is a reseller of Zoom.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
The scalability of the product depends on the licensing model a user chooses for his company. I am not very experienced with the scalability features of the product.
My company has sold the product to two customers.
Which solution did I use previously and why did I switch?
In our company, we use Microsoft Teams for our internal and external meetings.
Previously, I used Webex.
How was the initial setup?
The product can be deployed on the cloud. Zoom provides a cloud console, and the user needs to log in to it to activate the licenses. After the licenses are activated, the admin user can create user credentials and passwords for the person who will be the admin, and then it gets shared with that person who can arrange meetings on the tool.
The solution is deployed on the cloud. Deploying the product on an on-premises model may take some time, considering that some hardware devices are involved in the process.
It didn't take much time to deploy the product.
What was our ROI?
Zoom's ability to allow its users to hold virtual meetings is valuable for our company. It helps to hold a lot of regular meetings with team members who are located outside the company's headquarters. Before the invention of Zoom, employees were forced to come to the office to attend meetings. Zoom saves money by eliminating the need for employees to spend money on travel costs and the costs of holding meetings in the head office.
What other advice do I have?
In terms of reliability, I haven't heard about any recommendations from the clients who use the tool. I think it is better for a regular user of Zoom to speak about the product since only such a person can provide more details regarding whether the tool is good or bad. If you want to know about Zoom from my perspective, I think that I can't give you much information related to the solution.
When I join Zoom meetings, especially the external ones, I feel that the video quality is okay. I rate the tool's video quality a seven and a half out of ten when compared to Webex.
Though I haven't thought about the sound quality offered by Zoom, I feel it is okay.
During multiple conference calls, Zoom, Microsoft Teams, and Webex post different limitations in terms of screen sharing and presentation capabilities.
I would recommend that instead of Zoom, others can also use Webex and Microsoft Teams.
I know that nowadays, Zoom is securing their communication in the area of conferencing, specifically video conferencing.
Others can use Zoom if they want to use it.
I rate the tool a seven and a half out of ten.
Has slide sharing and breakout room feature but business world adoption is lower compared to Teams
What is our primary use case?
I use the tool when I need to join calls as a participant, but I don't use it regularly in my day-to-day tasks. I used it for a large-scale meeting a year back.
What is most valuable?
I find Zoom's sharing features, particularly presenting slides, quite useful. While I'm uncertain if it outperforms Teams in this aspect, I appreciate its functionality. Its breakout room feature is good.
What needs improvement?
The main issue with Zoom is its adoption in the business world compared to platforms like Teams.
For how long have I used the solution?
I have been working with the product for five years.
What do I think about the stability of the solution?
I haven't faced any issues with the tool's stability.
Which solution did I use previously and why did I switch?
Teams is easier to use because it's seamlessly integrated with Office 365. You can start, join, and invite people to calls from Teams. I'm more used to Teams, so that's what I find convenient. I haven't set up meetings with Zoom myself.
What's my experience with pricing, setup cost, and licensing?
I use the tool's free version.
What other advice do I have?
I use Zoom occasionally for personal reasons, especially for the charity work I do as a director. My company is a large enterprise. I rate it a seven out of ten. Teams is simpler to use because of its integration with Office 365. From a company perspective, that's a big advantage. I like Zoom, but I haven't used it extensively. If there's a new release tomorrow, I'd hope for additional features or improvements to improve it. You need to invest in a good headset to use it.
Facilitates easy communication and secure remote meetings without any hindrance
What is most valuable?
I like Zoom's breakout session feature. During a conference, you can have a breakout session and place people in different groups, which can later converge back into the same room. I also like the solution's webinar feature. The Zoom webinar allows you to create the different settings you want. You could join in between with your microphone automatically off. It has a feature where you raise your hand to ask a question or make comments.
What needs improvement?
I cannot integrate Zoom with my Cisco teleconference, which prevents people from the teleconference mode from joining Zoom. I would like to see Zoom integrated with other third-party services.
For how long have I used the solution?
I have been using Zoom since 2019.
What do I think about the stability of the solution?
Zoom is a very stable solution.
What do I think about the scalability of the solution?
Zoom is a scalable solution. More than 500 users are using the solution in our organization, and we plan to increase the number of users.
How was the initial setup?
Zoom's initial setup is straightforward. You just download and install the app, which takes five minutes.
What about the implementation team?
After downloading and installing the app, you can set up your meeting schedule whenever you want to start the meeting.
What was our ROI?
With Zoom, you can communicate easily and have your meetings without any hindrance. You can join in from anywhere, and there are no barriers to your meetings. It saves travel time because people travel long distances to join meetings. The solution also saves costs on flights and accommodation so that people can work from their location and join meetings.
What's my experience with pricing, setup cost, and licensing?
We pay a yearly licensing fee for Zoom, which is expensive in our part of the world. It is because of the instability in our currency. We cannot pay for all of the services in our local currency. That's the only big challenge we have. There's always a variation in the cost because every year we pay higher than the previous year for the support.
What other advice do I have?
Most of the meetings we have in our environment are via Zoom. It works well in terms of the number of users who can join. We are using a subscription-based licensed copy. With Zoom, our meetings are easily conducted and managed. There's been an improvement in Zoom's video quality. Zoom's screen-sharing and presentation capabilities are good.
Zoom's security features are effective in protecting our meetings because it has settings that allow you to admit only those you have invited for the meeting. Nobody can barge into your meeting without your permission. I would recommend Zoom to other users.
Overall, I rate the solution a nine out of ten.