
Overview
Zoom offers government agencies and education institutions a platform designed for secure communication, collaboration, and continuity of operations. It will remain fundamental in enabling the hybrid workforce of the future.
Governments and education institutions use Zoom to provide critical services to their constituents, connect with their citizens, and support civic engagement through blended in-person and remote participation that will continue in 2021 and beyond. Zoom offers government agencies and education institutions a platform designed for secure communication, collaboration, and continuity of operations. It will remain fundamental in enabling the hybrid workforce of the future.
Zoom helps customers enable HIPAA compliant programs by executing a BAA and safeguarding PHI, providing a seamless workflow within the healthcare sector.
For custom pricing, EULA, or a private contract, please contact aws-marketplace-admin@carahsoft.com for a private offer.
Highlights
- Zoom is a frictionless communications platform that empowers people to communicate naturally. Zoom provides high quality meetings plus chat, webinar and room solutions - with an architecture optimized to handle video's demanding requirements.
- Governments use Zoom to provide critical services to their constituents, connect with their citizens, and support civic engagement through blended in-person and remote participation that will continue in 2021 and beyond.
- Zoom supports organizations as they move away from siloed approaches focused on paper memorandums and emails, to a more nimble and responsive format including chat-based and/or video-centered, cross-agency collaboration.
Details
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Features and programs
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Pricing
Dimension | Description | Cost/12 months |
---|---|---|
Zoom Business License | Zoom Business Licenses Meetings -300 Attendee Capacity-10 User Minimum | $197.38 |
Zoom Enterprise Licenses | Zoom Enterprise License Meetings-500 Attendee Capacity-50 User Minimum | $236.97 |
Webinar 500 License | Webinar 500 Named Host License - Requires Zoom Services Subscription | $681.31 |
Zoom Room | Zoom Room Named Host - Requires Zoom Services Subscription | $492.72 |
Vendor refund policy
If you cancel, you will not be billed for any additional terms of service, and service will continue until the end of the current Subscription Term. If you cancel, you will not receive a refund for any service already paid for.
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We welcome all Zoom customers to come together on the Zoom Community to ask questions, find solutions, and collaborate with peers. Login with your Zoom account credentials and start collaborating! Zoom@Carahsoft.comÂ
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AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Smooth meetings and easy setup lead to seamless collaboration
What is our primary use case?
I have worked with SAP but it was for a small amount of time, as I was working at a bank where they were using in-house software.
I use Zoom for meetings, and if it's something such as tools including Windows, Linux, or Zoom for meetings, then I work with those.
I'm not sure about buying licensing from the AWSÂ marketplace or somewhere else because I'm not responsible for it.
I was using mainly Teams, but for some meetings from other customers or parties, we are using Zoom as well.
Regarding Zoom features, I wonder which features you are referring to when asking about breakout rooms.
I am recording my meetings or webinars, and regarding cloud recording, I do that.
Both Teams and Zoom have the same features; I've used Teams and Zoom for meetings, and I sometimes recorded the meetings, which can be done on both.
What is most valuable?
I haven't used breakout rooms, and I'm not aware of it, even though they have functionality where you can separate 100 people into small parties.
I am recording, and it has been great and smooth so far, and I haven't faced any problems.
I thought Zoom doesn't have the feature to save chats after meetings, while Teams allows for document sharing, which I know because in my latest company we were sharing documents through Teams; I didn't use that in Zoom.
What needs improvement?
I would definitely appreciate seeing additional features in Zoom if I had cases that required them.
I don't have any suggestions on what could be done with Zoom to make it even better in the future, as I used it and didn't experience any problems.
For how long have I used the solution?
I have been working with Zoom for a minimum of 5 years.
What was my experience with deployment of the solution?
Setting up the application was very easy; it was just two clicks and you're done.
I don't have any idea on what could be done with Zoom to make it even better in the future, as I used it and didn't have any problems.
What do I think about the stability of the solution?
No interruptions occurred, and nothing changed even when we had 30 people; it wasn't laggy or interrupting.
I didn't have any problem with Zoom, and overall with Zoom, there are no connection issues, stability, or performance problems.
What do I think about the scalability of the solution?
I had meetings with a maximum of 30 people, but I did not have large-scale meetings with my customers of 100 persons or more.
How are customer service and support?
I have never needed to contact Zoom Technical Support, so I didn't ever need to reach out.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I used the free version of Zoom, so I found it inexpensive when considering pricing based on the market.
Setting up the application was very easy; it was just two clicks and you're done.
How was the initial setup?
I actually used both the application and the web version of Zoom for initial setup, but I downloaded the application because it has more features.
Setting up the application was very easy; it was just two clicks and you're done.
It was not difficult because it is easier to set up, so I didn't face any issues at all.
What other advice do I have?
I integrate with Google Calendar when integrating Zoom with Teams, since I am working with Teams. I would rate Zoom an 8.5 on a scale of 1 to 10, where 10 is the best, perfect solution, and 1 is the worst.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Effective communication and file sharing have become seamless
What is our primary use case?
I belong to the technical side of Oracle technologies, where I use different technologies that are continuously upgrading. The generative AI is also emerging, and I am currently reading about generative AI in Oracle. Regarding BI, I can tell you about the BI publisher which I have used in many different projects for data visualization.
BI publisher is a very strong Oracle tool through which we visualize data from different platforms such as Microsoft and Oracle EBSÂ , ERPÂ of Oracle.
Most of the time, we use Zoom and Microsoft Teams for communication.
I have used Zoom many times for communication with colleagues and to send and receive different files. It is very secure for data transferring in our offices for clients, and it is used for interviews, different meetings, and conferences.
I use Zoom for file transferring, interviews, conferences, online sessions, and training purposes.
I have used breakout rooms once during a training session in my previous office where thousands of people were in the Zoom meeting.
What is most valuable?
The breakout feature is one of the reasons I prefer Zoom.
Most of the time we use the recording feature. Whenever we conduct online classes, sessions, or important meetings, we use the recording button to record everything. After recording, we edit the content and share it with office colleagues or new clients.
What needs improvement?
This section requires clarification.
For how long have I used the solution?
I have been using Zoom for almost 3 years along with Microsoft Teams .
Which other solutions did I evaluate?
I have tried other solutions but haven't found any as good as Zoom. Zoom is the priority because other applications for communication and meetings have tricky and not user-friendly interfaces. When it comes to meetings, sharing data, and conferences, we choose Zoom directly.
What other advice do I have?
I can confirm I'm being contacted from PeerSpot, which is the leading review website for enterprise tech solutions. Some time ago I shared feedback on Oracle Analytics Cloud solutions.
I use this solution for file transferring, interviews, conferences, online sessions, and training purposes.
The price is reasonable. On a scale of 1-10, I rate Zoom a 9.
Screen sharing and breakout rooms enhance team collaboration and daily communication
What is our primary use case?
My use case for Zoom involves a half an hour meeting that we have daily during which someone shares their screen and we go over the plan for today, what went good in the past day, and various details. Afterwards, I pair with a colleague of mine and we either share screens or I share my screen. We collaborate on tasks that we have using Zoom , but the share screen functionality is a must. If this was not present in Zoom, we definitely wouldn't have used it.
What is most valuable?
I value the chat feature in Zoom as much as the screen share, and whenever we have a meeting, we also have a chat, but it's nowhere near what Slack provides. Slack has way more options such as replying to a thread, but also sending that message as a last message in the chat box.
Breakout rooms in Zoom have helped facilitate more focused group discussions in my virtual meetings because you simply don't have to search for links to join other Zoom meetings. You just have one big call in the morning and afterwards, you split into the breakout rooms. Whenever I'm leaving my current breakout room, I'm returning to the main one, which is convenient because I don't have to search for any link to access it. Whenever I'm looking for someone, I can just browse to the breakout rooms and see whoever is in that room before joining. I don't have to join each and every room to find someone; I directly know where he or she is at.
This helps my focus as you have separate rooms for separate purposes, which is what my organization does. We keep specific rooms for specific purposes based on the name, such as one-on-one rooms prefixed with 'one-on-one' and pairing rooms prefixed with 'pair.' It's just a basic setup, but it's pretty handy.
Zoom has positively impacted my organization because it's essential for communication. Otherwise, we would not communicate the same way. We can see each other, we can hear each other as well. We use it daily for demos and for one-on-ones. It's a tool in our arsenal that is essential. We haven't used Microsoft Teams or Google Meet, so it's hard to compare it to anything else, but we are very happy with Zoom. We see no need to switch from Zoom yet. It fulfills all our requirements, which are pretty standard: just video and audio, and also the breakout rooms.
What needs improvement?
I would definitely want the chat in Zoom to be improved.
I have seen areas of improvement in Zoom regarding the noise suppression setting. Sometimes I talk a bit low pitched and the other person cannot hear me. I'm guessing the noise suppression detects my voice as background noise instead of my actual voice. It might be a setting that I just need to tweak somewhere in the settings window. I haven't had the time to check that out yet. It happens from time to time; it's not crucial, but I check that the other person hears me by asking them if they heard what I just said. It occurs at least once daily, so it's not bothering to me, but to someone who is a bit more sensitive, it may be bothersome.
I find it hard to tell if there has been any return on investment with Zoom because I'm not dealing with the financials of our organization. I guess it helped us because whenever there's an incident at night and people need to synchronize to find out what's going on, they enter Zoom and talk to each other.
What do I think about the stability of the solution?
I have never experienced any drops with Zoom. I did once, but it proved to be my network and not related to Zoom, so it was very stable.
What do I think about the scalability of the solution?
Regarding Zoom's capacity to host large-scale virtual events, it works really fine. I don't think we've ever been more than 40 in one call, but even when we were 40, we could still talk and understand each other. I saw no latency drops or anything related to that. Everything was fine.
I can share my experience with the scalability of Zoom by mentioning that the largest meeting I participated in was around 40 or 50 people. Everything went smoothly, so judging by that, Zoom fulfills the most common necessities.
Which solution did I use previously and why did I switch?
I have used similar solutions before Zoom, but it was quite some time ago. I used Microsoft Teams about 2 or 3 years ago. I used Amazon's internal platform called Chime as well.
What other advice do I have?
I do not use Zoom's recording feature during most meetings, but on Fridays, we usually hold a demo called demo day. During the demo, whatever we've been working on for the past week is showcased to our colleagues. We use recording during the demo, but aside from that, we don't really use it. It's just once a week most of the cases.
The recording feature in Zoom hasn't helped in my post-meeting processes because I never replay any of the recordings. Those who are a bit higher up in the organization usually use them to take notes in retrospect, but personally, it didn't help me at all.
I'm not sure if I've integrated Zoom with Slack or Microsoft Teams. Currently, I have integrated Slack with Jira and Confluence , but not with Zoom. I wonder how that works; if I have a meeting on my calendar, will Slack notify me that I should be entering there, or going back to Zoom?
Zoom's security framework has helped my organization ensure communication privacy and data protection, but I'm just a regular user. If it helps, we've never had anyone from outside our organization accidentally join our rooms.
I switched to Zoom for daily use simply because I changed jobs and that's how the setup was already laid out for my new team. It wasn't a personal choice; it just happened given the context.
I have used documents or manuals for Zoom once when I searched for how to stop the camera from following me around. Apparently, there is this option called 'main stage,' and if you enable it, then whenever you move around, the camera on your MacBook zooms in on your face. This option is no longer easily accessible; I cannot find it anymore. The setting should be in the video settings, but it's not. It is somewhere, but I can hardly find it. I changed it a month ago and now I can no longer see where it is.
My overall rating for Zoom is 9 out of 10.
AI-powered tools enhance meeting efficiency with reliable performance
What is our primary use case?
I use Zoom just for online meetings. I participate in meetings four or five times a week. We already have Zoom for meetings. I use Zoom at least from time to time.
What is most valuable?
There is nothing particularly special to name, but it doesn't have any bugs or delays in meetings. In my opinion, these are the most helpful features of Zoom.
I use Zoom AI commands and AI tools sometimes. They can summarize the meeting for me. I found the AI feature very helpful.
What needs improvement?
I think there are aspects that need to be developed. While I haven't identified specific areas for improvement yet, I believe it could add many new AI features, which is why I wouldn't give it 10 out of 10.
For how long have I used the solution?
I have been working with or using Zoom for around five or six years. I started using Zoom during the Corona pandemic.
What was my experience with deployment of the solution?
What do I think about the stability of the solution?
I haven't faced any issues in the last four or five months while using Zoom.
How are customer service and support?
I did not ever contact Zoom's technical support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I tried Microsoft Teams many times, but I feel more comfortable with Zoom.
I haven't extensively tried other platforms, but my preference for Zoom is somewhat emotional. I simply feel more comfortable with Zoom than using Google Classroom . It's not related to specific features existing or not existing.
How was the initial setup?
What other advice do I have?
I was doing research on Moodle and EduWave .
Regarding software, I use Office 365Â , Windows, Linux, and Zoom for meetings.
I use a platform called Stati Fitch for learning tools.
My team uses Notion for communication with team members and students.
I use both the cloud-based version of Zoom and the application on my device, though I prefer the desktop version more.
My email contains 'Seif' (S E I F).
I work as a business development specialist in an education company.
I would rate Zoom nine out of 10 on a scale from one to ten.
Video collaboration thrives with accessible and feature-rich tool
What is our primary use case?
What is most valuable?
What needs improvement?
For how long have I used the solution?
What do I think about the stability of the solution?
How are customer service and support?
How would you rate customer service and support?
Positive