Zoom Workplace Business is my team's primary tool for virtual collaboration. We use several breakout rooms where the teams reside to develop their features and handle other work. We utilize breakout rooms in Zoom all day, every day. As soon as we start work in the morning, we hop on to our Zoom breakout room where we coordinate until the end of the day, typically.
Zoom Government (F,S,L,E) (Higher Ed, K-12) [Private Offer Only]
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Daily collaboration has become seamless and audio clarity now supports all-day teamwork
What is our primary use case?
What is most valuable?
Zoom Workplace Business offers unlimited time with the business plan, which allows us to keep our Zoom room open all day. We can also accommodate more than 100 people as needed. I use these features, such as the unlimited room and large group capacity, every single day.
The video quality is good, and I particularly appreciate the audio filtering. It removes all my background noise far better than any other platform I have used so far.
Zoom Workplace Business helps us coordinate, which has a huge impact on our operations.
What needs improvement?
Nothing comes to mind offhand regarding needed improvements.
For how long have I used the solution?
I have been using Zoom Workplace Business for three years.
What do I think about the stability of the solution?
Zoom Workplace Business is stable.
What do I think about the scalability of the solution?
The scalability of Zoom Workplace Business is good.
How are customer service and support?
I have not contacted support before regarding Zoom Workplace Business.
How would you rate customer service and support?
Negative
Which solution did I use previously and why did I switch?
We used Gather before using Zoom Workplace Business.
How was the initial setup?
I switched from Gather to Zoom Workplace Business because it was what the team was already using.
What about the implementation team?
I was not involved in the experience with pricing, setup cost, and licensing.
What was our ROI?
I was not involved in seeing a return on investment.
What's my experience with pricing, setup cost, and licensing?
I was not involved in the experience with pricing, setup cost, and licensing.
Which other solutions did I evaluate?
Before choosing Zoom Workplace Business, I did not evaluate other options.
What other advice do I have?
Zoom Workplace Business receives a rating of 10 from me. I gave it a 10 because it is useful and reliable for us. The advice I would give to others looking into using Zoom Workplace Business is that it is reliable, so it seems worth it.
Unified meetings have simplified scheduling and recording has improved internal collaboration
What is our primary use case?
Zoom Workplace Business is used for internal and external meetings. A typical scenario involves integration into calendar invites so that when meeting with a customer or internal stakeholder, a Zoom link is available immediately.
Zoom Workplace Business is particularly handy when scheduling a meeting where people can choose their own time, as it still includes a link for the meeting to have a video call.
What is most valuable?
The best features Zoom Workplace Business offers include the recording function, which makes it easy to export the audio so that it can be shared elsewhere.
When using the recording function, the audio is typically shared internally, though it may happen externally from time to time if approved. The quality and ease of use are good.
It has always been easy to share screens or bring up a keynote that everyone can see very quickly when using Zoom Workplace Business.
Zoom Workplace Business has positively impacted the organization because by using the same solution, you always know that it is going to work. When people were using Slack, HipChat, Teams, or all of the other different varieties of options, it made it challenging to ensure that everyone was on the same page.
What needs improvement?
Zoom Workplace Business can be improved as the AI features have not been used very often, and it would be beneficial to see how they are utilized and the analysis that they can do.
It would be interesting if you could translate into multiple languages easily.
For how long have I used the solution?
Zoom Workplace Business has been used for six years.
What do I think about the stability of the solution?
Zoom Workplace Business is stable.
What do I think about the scalability of the solution?
There have never been any issues trying to use Zoom Workplace Business concurrently with hundreds of people, so it has been great in terms of scalability.
How are customer service and support?
Customer support for Zoom Workplace Business has not been utilized.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Years ago, several different solutions were used before, but the reason for the change is uncertain. It was a good improvement to use Zoom Workplace Business only.
What was our ROI?
The general impression is that whenever you purchase something from the AWS Marketplace, it is going to be a faster transaction that is more transparent, indicating a return on investment.
What's my experience with pricing, setup cost, and licensing?
The pricing, setup cost, and licensing were not negotiated, so those details are uncertain.
Which other solutions did I evaluate?
The names of the other options that were evaluated before choosing Zoom Workplace Business have been forgotten as it has been so many years.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Effective communication and file sharing have become seamless
What is our primary use case?
I belong to the technical side of Oracle technologies, where I use different technologies that are continuously upgrading. The generative AI is also emerging, and I am currently reading about generative AI in Oracle. Regarding BI, I can tell you about the BI publisher which I have used in many different projects for data visualization.
BI publisher is a very strong Oracle tool through which we visualize data from different platforms such as Microsoft and Oracle EBS, ERP of Oracle.
Most of the time, we use Zoom and Microsoft Teams for communication.
I have used Zoom many times for communication with colleagues and to send and receive different files. It is very secure for data transferring in our offices for clients, and it is used for interviews, different meetings, and conferences.
I use Zoom for file transferring, interviews, conferences, online sessions, and training purposes.
I have used breakout rooms once during a training session in my previous office where thousands of people were in the Zoom meeting.
What is most valuable?
The breakout feature is one of the reasons I prefer Zoom.
Most of the time we use the recording feature. Whenever we conduct online classes, sessions, or important meetings, we use the recording button to record everything. After recording, we edit the content and share it with office colleagues or new clients.
What needs improvement?
This section requires clarification.
For how long have I used the solution?
I have been using Zoom for almost 3 years along with Microsoft Teams.
Which other solutions did I evaluate?
I have tried other solutions but haven't found any as good as Zoom. Zoom is the priority because other applications for communication and meetings have tricky and not user-friendly interfaces. When it comes to meetings, sharing data, and conferences, we choose Zoom directly.
What other advice do I have?
I can confirm I'm being contacted from PeerSpot, which is the leading review website for enterprise tech solutions. Some time ago I shared feedback on Oracle Analytics Cloud solutions.
I use this solution for file transferring, interviews, conferences, online sessions, and training purposes.
The price is reasonable. On a scale of 1-10, I rate Zoom a 9.
Utilizing versatile features for efficient personal and work meetings
What is our primary use case?
I use Zoom for work because we do not have an account in my company, but sometimes we receive a link to join meetings. For personal use, I support technical issues that spread in breakout rooms and I have many meetings using virtual centers. Our team works every day in this virtual center, which represents the same concept as a local center that receives people, and we host all the meetings on the same Zoom account, distributed in the breakout rooms. This has been my main use of Zoom, at least in the last five years.
What is most valuable?
Zoom offers a number of interesting and valuable features. One of the most interesting is the ability to share only audio and provide ambient music without sharing a screen. The breakout room feature is much more developed than other solutions, allowing users to stay in the same meeting and move to different rooms and back to the main room. The sharing features are great for projecting people who should be in focus. Another valuable feature is the virtual entrance, which uses a username and password recognized by the Zoom system, showing the person's full name and ID. Additionally, the use of video and a good fixed background improves visibility compared to other applications. These features differentiate Zoom from others.
What needs improvement?
Zoom could improve by providing a timer or chronometer for activities, like a five-minute countdown. Integration with WhatsApp, allowing users to schedule something in WhatsApp and automatically generate a link to enter, would be valuable. Having an API or a virtual instance inside WhatsApp would be beneficial. Additionally, an easier way to update the application would be helpful, as people often get stuck without knowing why. It would be good to receive notifications informing them why it is not possible to open the meeting.
For how long have I used the solution?
At least ten years.
What was my experience with deployment of the solution?
I have not experienced any significant deployment issues. The setup was fairly easy and manageable, whether on a computer or a mobile device.
How are customer service and support?
Zoom provides more pages and information for consultation than direct support. I haven't hired support that allows me to speak exclusively with someone, so I'm not able to answer specifically about that part.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was fairly easy. We have dealt with some situations requiring installation, but it was not difficult. There may be some confusion when registering, but it is a necessary step and cannot be much easier than it already is.
What's my experience with pricing, setup cost, and licensing?
Zoom is more expensive than others. It depends on the situation, as sometimes you look for Zoom for small companies and compare it to Teams for large companies. My experience with some companies looking to use Zoom shows the price is not so bad.
Which other solutions did I evaluate?
I have experience using Google Meet and Hangouts for personal meetings, though not as much. I also use Teams and Zoom extensively.
What other advice do I have?
I rate Zoom ten out of ten. I personally use Zoom more for personal reasons and helping people than for my company's use. My company uses Microsoft solutions, especially Teams, for my job meetings. I use Meeting, Google Meet, Zoom, and other solutions if requested by a company or for personal matters. I am involved with a nonprofit organization where I use Zoom frequently, hence my extensive experience.
Effective meetings and team coordination through seamless video calls and recording features
What is our primary use case?
I mainly use Zoom for client communication and team management. I do not use it on a daily basis, but rather for team meetings, which occur more than once every two weeks. I primarily use it for video calls and meetings.
What is most valuable?
The recording feature in Zoom is particularly helpful for cases where some team members miss a meeting. The ability to create different rooms is useful for team building and building management.
What needs improvement?
Zoom could improve its security measures. A friend faced an issue where it was easy to crack the code. Additionally, it would be beneficial if file sharing was improved.
For how long have I used the solution?
I have been using Zoom for nearly four years.
What was my experience with deployment of the solution?
Deploying Zoom did not take a lot of time. I am not quite sure about the exact time, but it was within an hour.
How was the initial setup?
I would rate the initial setup of Zoom a nine out of ten. It was easy to integrate, although there was sometimes difficulty in sharing information or links. Otherwise, the setup was quite easy.
What other advice do I have?
I rate Zoom ten out of ten. Zoom is a very reliable solution.
Ensures smooth operations and reliable group communication
What is our primary use case?
I primarily use Zoom for business meetings.
What is most valuable?
Zoom is very smooth whether in one-on-one meetings or group calls with more than one hundred people. The application consistently functions without glitches. Compared to Microsoft Teams, Zoom provides smoother operation. The audio on Teams sometimes fails, requiring reconnections. Zoom offers breakout rooms which are a beneficial feature. AI plugins for meeting minutes and summarization are valuable additions to Zoom's features.
What needs improvement?
Some features like the summarization feature and minutes of the meeting are not available by default and might require an extra cost. A timer feature could also be beneficial, allowing users to keep track of meeting durations.
For how long have I used the solution?
I have been using Zoom for more than five years, starting from the pandemic.
What do I think about the stability of the solution?
Zoom consistently operates smoothly without any glitches, providing a reliable experience in both one-on-one and group meetings.
What do I think about the scalability of the solution?
I have used Zoom for meetings with a few hundred to a thousand people, and it has always been smooth.
How are customer service and support?
On the rare occasions when I had issues, they were resolved in a few hours, indicating a good overall experience.
How would you rate customer service and support?
Neutral
What other advice do I have?
Zoom doesn't experience the issues that Microsoft Teams does with audio. I give Zoom a rating of ten out of ten.
Helps increase productivity by allowing online collaboration through video calls
What is our primary use case?
We use the solution to conduct online meetings and video calls.
How has it helped my organization?
The solution helps increase productivity by allowing online collaboration and conducting video calls.
What is most valuable?
The solution's most valuable feature is its ability to blur the background. This feature allows me to take calls even if I'm not in an office setting. The solution's 'mute all' feature allows you to mute the other participants in a large webinar if you do not want everybody talking. Zoom has a security feature that allows only authorized participants to join the meeting.
What needs improvement?
The solution should include the integration of AI-based tools that could transcript or record the meetings.
For how long have I used the solution?
I have been using Zoom for two years.
What do I think about the stability of the solution?
Zoom is a pretty stable solution.
I rate the solution’s stability ten out of ten.
What do I think about the scalability of the solution?
Pretty much everybody in our organization uses the solution once a few days.
I rate the solution’s scalability ten out of ten.
Which solution did I use previously and why did I switch?
We also use the Google Meet tool. We decided to use Zoom because it is easier to set up and more intuitive.
How was the initial setup?
First-time users have to download an app on the machine, which takes time and adds to the time required for the setup. Setting up Zoom for the first time took three to four minutes.
On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup an eight out of ten.
What was our ROI?
The solution increases efficiency and productivity by allowing people to collaborate during the pandemic while working from home or during odd hours.
What other advice do I have?
I am using the latest version of Zoom. Zoom is deployed on the cloud, and we use the Google Workspace cloud provider.
Overall, I rate the solution ten out of ten.
Useful for virtual meetings and training sessions where instructors can teach thousands of people
What is our primary use case?
I use Zoom for virtual meetings and training sessions where instructors can teach thousands of people.
What is most valuable?
The most valuable features for me are the spotlight feature and the ability to share video with audio, which some other platforms, like Microsoft Teams, lack. We use it to present sessions and teach end customers or users.
What needs improvement?
The tool could be more user-friendly, especially for finding options to present screens.
For how long have I used the solution?
I have been using the solution for six to seven years.
What do I think about the stability of the solution?
I'd rate Zoom's stability as ten out of ten.
What do I think about the scalability of the solution?
For scalability, I'd rate Zoom nine to ten out of ten. My company has 700 users. We don't plan to increase usage as we're close to our license limit.
Which solution did I use previously and why did I switch?
Before Zoom, we used Microsoft Teams but switched due to limitations with large audiences and a lack of features.
How was the initial setup?
I'd rate the initial setup about seven out of ten for ease. We deploy Zoom on the cloud, which takes about five to six minutes to install. It's a simple process of running an executable file with a few clicks. We don't need additional settings or many people for maintenance.
What's my experience with pricing, setup cost, and licensing?
The solution is affordable.
What other advice do I have?
Overall, I would rate Zoom a ten out of ten.
Reliable, stable, and performs well
What is our primary use case?
We use Zoom for our daily maintenance since we mainly work online and our team members are in different cities. It helps us hold meetings and collaborate on projects efficiently.
What is most valuable?
The most valuable features of Zoom for enhanced team collaboration are its high video quality, comprehensive meeting features, and reliable performance. It is also quite user-friendly and the sound quality is good.
What needs improvement?
While Zoom is an excellent product overall, I would appreciate it if the updates weren't so frequent.
For how long have I used the solution?
I have been using Zoom for three years.
What do I think about the scalability of the solution?
We have 15 users at our company that use Zoom daily.
How was the initial setup?
Setting up Zoom was straightforward and took almost no time at all. Just downloading the file and following the instructions made it easy. Deployment can be completed in just a couple of minutes, and adding a custom logo is a simple process.
What was our ROI?
Zoom has provided a positive ROI by saving time and money through remote meetings, eliminating the need for in-person gatherings, and reducing costs associated with travel and office space.
What other advice do I have?
Overall, I would rate Zoom as a ten out of ten. It is reliable, stable, and performs well. I would recommend it to others.
Reliable product with an easy installation process
What is our primary use case?
We use Zoom to schedule meetings with internal team members and external partners.
What is most valuable?
The platform has a solid feature for scheduling short meetings worth 30 minutes.
What needs improvement?
They could address the product's limitation of the free version, particularly the 40-minute time constraint on meetings.
What do I think about the stability of the solution?
It is a stable platform. I rate the stability a ten out of ten.
What do I think about the scalability of the solution?
We have around 11 Zoom users in our organization. We use it from time to time depending on the requirement. I rate the scalability a ten out of ten.
How was the initial setup?
It is easy to deploy and takes five minutes to complete the process. It involves installing the application on the desktop, signing up, and creating a meeting room.
What's my experience with pricing, setup cost, and licensing?
We use the free version of the product. We utilize it only three to four times a month.
What other advice do I have?
The platform provides the easiest way to install or sign up the account. We can then schedule the meeting with an agenda and send an invite email to the attendees. It is a reliable product and offers enough services for our business requirements in terms of productivity.
I advise others to purchase Zoom’s license for unlimited meeting durations. The free version is enough for us, particularly for a spam-free environment with limited internal or external collaborations.
I rate it a ten out of ten.
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