Highspot - Private Offers
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An enablement platform that's making serious moves
What do you like best about the product?
Highspot has being growing it's capabilities at an impressive rate since we've adopted it over the past few years. The continuous innovation gives confidence that the company has its eye firmly on the Enablement ball.
I've been super impressed most recently with the meeting intelligence capability and the way it's been integrated into the platform. Thoughtful execution on what's been somewhat of a commoditised feature of call recording and playback. Highspot have taken this to a different level building in coaching feedback and auto call assessment against rubrics. The capability of being able to also detect and report on content that's in highspot and included on meetings injested through the meeting intelligence tool is very impressive, I'd say game changing for product marketing.
I've been super impressed most recently with the meeting intelligence capability and the way it's been integrated into the platform. Thoughtful execution on what's been somewhat of a commoditised feature of call recording and playback. Highspot have taken this to a different level building in coaching feedback and auto call assessment against rubrics. The capability of being able to also detect and report on content that's in highspot and included on meetings injested through the meeting intelligence tool is very impressive, I'd say game changing for product marketing.
What do you dislike about the product?
I really wish highspot would open up read only access as a non license requirement. Organisations have many roles that simply need to be able to view and access documents that are added to the platform. By requiring a paid (access only) license this can really knee cap adoption by some degree with teams being hesitant to store they content in the system in fear of inability to access by roles such as product management, tech support etc. the cost barrier to procure access only licenses for all these additional non sales roles is simply too prohibitive for most orgs.
What problems is the product solving and how is that benefiting you?
Highspot is our primary enablement platform. We store all client facing marketing and sales resources, onboard and train our sales org and drive connectivity and conversation with our customers through digital sales rooms. Additionally we plan to explore further use via meeting intel capabilities.
Robust and Fully Capable Sales Enablement Content Tool
What do you like best about the product?
Whatever your sales enablement content needs or business strategy, you can accomplish it with Highspot. The system is incredibly robust with countless integrations to make your sellers work flow, work. The platform design can easily mature and react to support any initiative. My favorite part of Highspot is the admin back end experience, upload and content management can be done much faster on Highspot than on other tools we have used. We are able to link within Gsuite and give non-publishers the ability to modify content without them ever being in Highspot directly. Highspot has saved our team hundreds if not thousands of hours in content management.
Our account and services contacts give us great high level, actionable analytics and benchmarks so we can be confident we are providing a high level experience to our users and getting the value out of our company's investment.
Our account and services contacts give us great high level, actionable analytics and benchmarks so we can be confident we are providing a high level experience to our users and getting the value out of our company's investment.
What do you dislike about the product?
Many features and enhancements have come out without full capability or rigid settings that will not work for our business. I love that they are constantly evolving but frequently the updates do not meet expecations for months or more following the rollout. We are often invited to provide feedback and insights on how we would like the product to work, which is great, but I sometimes wish the "cake" was more baked when it first comes out.
What problems is the product solving and how is that benefiting you?
Highspot is our one-stop-shop for all content and learning for our field sales reps, agents and customer service. We have found that having one singular platform across multiple markets and business units allows for easy sharing of content and a consistent message and experience. The robust search capability helps outsmart the acronyms and synonyms that would hang up other systems.
A Wonderful Way to Manage and Deliver Content with Data
What do you like best about the product?
The best thing about Highspot are its people. They have supported our enablement and sales efforts in friendly ways that have led us to adopt development, governance, and behavioral changes which stretched us AND positively influenced sales results.
What do you dislike about the product?
At times, finding precise information on their online Help Center is difficult.
What problems is the product solving and how is that benefiting you?
Highspot has helped us communicate more effectively with customers. Digital Rooms are a game changer for us. It has also helped us see which marketing materials and rep behaviors are having the most impact on sales.
If you don't use Highspot for Customer Engagement you are already losing the sale
What do you like best about the product?
Highspot enables us to provide just-in-time knowledge and messaging to our people internally, which in turn allows us to deliver impactful and effective knowledge and expertise to our customers along their buying journey. The ability to support our customers along the entire journey and be available to communicate when not physically there through Digital Sales Rooms is game changing. Having the ability to use a customized personal microsite for us to consultatively sell to customers is outstanding!
What do you dislike about the product?
I preface this statement with- Most of my concerns are being addressed or in progress. Need to be able, at upload of assets, to input all asset governance and policy needs. Having multiple steps here creates double work. The nomenclature use is vast, however this is being addressed as they simplify the platform. In the early years there were too many steps which could seem daunting for newer AEs - "Easy Button" so they can spend more time selling vs admin work.
What problems is the product solving and how is that benefiting you?
Knowledge Share Silos - Provide just-in-time knowledge and messaging to our people internally
Not able to show value & use case viability to customer - Deliver impactful and effective knowledge and expertise to our customers along their buying journey.
Lack of scalability on What good looks like in GTM - The ability to support our customers along their entire journey and be available to communicate when not physically there through Digital Sales Rooms is game changing.
No central Source of truth for internal/external assets and resources
Not able to show value & use case viability to customer - Deliver impactful and effective knowledge and expertise to our customers along their buying journey.
Lack of scalability on What good looks like in GTM - The ability to support our customers along their entire journey and be available to communicate when not physically there through Digital Sales Rooms is game changing.
No central Source of truth for internal/external assets and resources
It's a game changer for any Sales/Revenue/GTM Enablement Team, has a best-in-class team to guide you
What do you like best about the product?
Traceability on every piece of content, ease of use, ease of implementation with other sales tools like SFDC, and customer support. We can set up the value to make easy decisions for reps in terms of frequency of use.
What do you dislike about the product?
Initial intuitive features on UI. More steps than necessary to perform some basic tasks
What problems is the product solving and how is that benefiting you?
- Leverage Mkt content
- Upsell & Cross sell
- Meet reps where they are
- Upsell & Cross sell
- Meet reps where they are
Long term customer over a decade. Couldn't operate without Highspot
What do you like best about the product?
Highspot is an invaluable tool for our organization and helped us initially get all our content and teams organized. Since then it has grown into a critical GTM and Enablement tool, that supports our key initiatives and growth as a business. Feature-wise; an intuitive interface, Sales plays, Digital rooms, and robust analytics are the main highlights for us
What do you dislike about the product?
Honestly not much. Any issues we have our support team is very quick to tackle and support.
What problems is the product solving and how is that benefiting you?
Digital GTM strategy, Mass content organization, Content Heath and version control, centralization delivery space on sales materials, guidance on Sales Process/ROE/Teams and more.
Product Marketing Specialist
What do you like best about the product?
Highspot has a lot of capabilities, and is a tool that is able to be customized to your organizations needs. Additionally, Highspot is very easy to integrate with applications like google drive and salesforce.
What do you dislike about the product?
While there are a lot of features, without proper enablement, some of the more advanced use-cases can be lost. Additionally, there needs to be internal buy-in, as the tool is only valuable when everyone is actively using it.
What problems is the product solving and how is that benefiting you?
Highspot is helping our sales team find the content they need, and find that content faster. One problem that highspot is creating a single, centralized, location and repository of all our companies content. Before Highspot, content lived in multiple places, like Gdrive, Dropbox, Slack, and more. Now everyone at the company has highspot as the single source of truth, and teams arent confused about where enablement content lives. Additionally it is allowing our Go-To-Market teams to understand how our clients and prospects are interacting with content.
Highspot - Top in class for Enterprise Enablement
What do you like best about the product?
Intuitive
Robust
Customizable
Well designed
Platform Improvements regularly released
Robust
Customizable
Well designed
Platform Improvements regularly released
What do you dislike about the product?
Not exactly a downside exclusive to Highspot, but to the concept in general.
Content Governance requires regularly scheduled maintenance and supervision.
Content Governance requires regularly scheduled maintenance and supervision.
What problems is the product solving and how is that benefiting you?
Has greatly helped solve for Content Governance, Enablement, Training and Coaching
High power platform with quick learning curve.
What do you like best about the product?
The balance of features with a quick learning curve. Highspot is feature rich but does a good job keepng customization at an appropriate level that you can customize some but not to an endless degree.
What do you dislike about the product?
Overall platform architecture can be quite confusing as an admin and especially to users. Overall platform navigation for users is also not always intuitive.
What problems is the product solving and how is that benefiting you?
Creating a single source for all sales enablement materials
A platform that drives sales excellence
What do you like best about the product?
Having a single source of truth and one place for our sellers to access just-in-time content and training has been the game changer for us. Highspot has a user-friendly interface and I appreciate its ability to centralize sales content, personalize content recommendations, and track engagement metrics to optimize sales performance.
What do you dislike about the product?
The pitch functionality workflow for users is confusing and not intuitive. Also it would be beneficial for users to see notes like you would in PowerPoint file. When downloading a file from analytics, the format needs to be converted in order to get the functionality that excel offers.
What problems is the product solving and how is that benefiting you?
Our sales community works in a challenging sales environment that is constantly evolving and currently going through a transformation. Highspot has helped us with providing our revenue generating teams with access to the right content, up to date messaging all in the moment. We cannot afford to take our sellers away from valuable selling time and with Highspot we have managed to effectively empower and enable our sales in an efficient and scalable manner. Highspot helps drive this work with insight into what's working and what's not, so we can build seller programs that increase sales productivity.
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