Highspot - Private Offers
HighspotReviews from AWS customer
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Director of Business Development
What do you like best about the product?
I like the ability to make templates that I can use over and over again. I like being able to track who opens my emails and what they are looking at and for how long. And I like I can tie everything I do back to my Salesforce records.
What do you dislike about the product?
I haven't really found anything I dislike about it.
What problems is the product solving and how is that benefiting you?
By being able to see who opens my emails and what they are spending time looking at, I'm able to focus on those areas the next time I reach out to make my contacts more efficient.
WAY Better Than CellSite
What do you like best about the product?
The ability to find what I'm looking for, easily. As well as the ability and intigration with Salesforce to keep a trail of all communnication. It also helps support the customer if it is a multi-day process, making conversations and implementation of outlook vital.
What do you dislike about the product?
Sometimes hard to find / differentiate difference between internal and what can be shared with customers.
What problems is the product solving and how is that benefiting you?
Customer collateral.
Faster Enablement of the new team members
What do you like best about the product?
Easy to create microsite, create content, organise and the help the team to ramp up faster
What do you dislike about the product?
More segmentation and integrtaion options should available
What problems is the product solving and how is that benefiting you?
Faster enablement of the team , tracking their progress
Highspot partnership
What do you like best about the product?
We chose Highspot over its competitors mainly because of its intuitive UI. After almost 3 years of using the tool, I still think it is a very easy to use tool. Their service team is also amazing. They are responsive and solution oriented. There's been a couple times where they came up with customized solutions to help us solve our problems. Lastly, they are an always improving company. Their products evolves and matures as we grow in our own enablement journey.
What do you dislike about the product?
I feel like there's still room for improvement for out of the box analytics features. Not that it's bad, but I feel like there could be more action oriented reports. For example, content usage report can also have actions next to it such as promote, archive, etc
What problems is the product solving and how is that benefiting you?
organization and management of enablement content
Great Way to Share Large Files with Clients
What do you like best about the product?
I like Highspot when I have to share large presentations, decks, videos, etc with clients. These files are usually to large to share via email and its a great way to store assets and send them out with ease. Our organization also uses it well to store sales collateral.
What do you dislike about the product?
Not much of a downside! Sometimes it hard to navigate and difficult to find certain assets for my org, but the search function is great.
What problems is the product solving and how is that benefiting you?
Helps me share large files with clients easily.
An enablement platform that's making serious moves
What do you like best about the product?
Highspot has being growing it's capabilities at an impressive rate since we've adopted it over the past few years. The continuous innovation gives confidence that the company has its eye firmly on the Enablement ball.
I've been super impressed most recently with the meeting intelligence capability and the way it's been integrated into the platform. Thoughtful execution on what's been somewhat of a commoditised feature of call recording and playback. Highspot have taken this to a different level building in coaching feedback and auto call assessment against rubrics. The capability of being able to also detect and report on content that's in highspot and included on meetings injested through the meeting intelligence tool is very impressive, I'd say game changing for product marketing.
I've been super impressed most recently with the meeting intelligence capability and the way it's been integrated into the platform. Thoughtful execution on what's been somewhat of a commoditised feature of call recording and playback. Highspot have taken this to a different level building in coaching feedback and auto call assessment against rubrics. The capability of being able to also detect and report on content that's in highspot and included on meetings injested through the meeting intelligence tool is very impressive, I'd say game changing for product marketing.
What do you dislike about the product?
I really wish highspot would open up read only access as a non license requirement. Organisations have many roles that simply need to be able to view and access documents that are added to the platform. By requiring a paid (access only) license this can really knee cap adoption by some degree with teams being hesitant to store they content in the system in fear of inability to access by roles such as product management, tech support etc. the cost barrier to procure access only licenses for all these additional non sales roles is simply too prohibitive for most orgs.
What problems is the product solving and how is that benefiting you?
Highspot is our primary enablement platform. We store all client facing marketing and sales resources, onboard and train our sales org and drive connectivity and conversation with our customers through digital sales rooms. Additionally we plan to explore further use via meeting intel capabilities.
Robust and Fully Capable Sales Enablement Content Tool
What do you like best about the product?
Whatever your sales enablement content needs or business strategy, you can accomplish it with Highspot. The system is incredibly robust with countless integrations to make your sellers work flow, work. The platform design can easily mature and react to support any initiative. My favorite part of Highspot is the admin back end experience, upload and content management can be done much faster on Highspot than on other tools we have used. We are able to link within Gsuite and give non-publishers the ability to modify content without them ever being in Highspot directly. Highspot has saved our team hundreds if not thousands of hours in content management.
Our account and services contacts give us great high level, actionable analytics and benchmarks so we can be confident we are providing a high level experience to our users and getting the value out of our company's investment.
Our account and services contacts give us great high level, actionable analytics and benchmarks so we can be confident we are providing a high level experience to our users and getting the value out of our company's investment.
What do you dislike about the product?
Many features and enhancements have come out without full capability or rigid settings that will not work for our business. I love that they are constantly evolving but frequently the updates do not meet expecations for months or more following the rollout. We are often invited to provide feedback and insights on how we would like the product to work, which is great, but I sometimes wish the "cake" was more baked when it first comes out.
What problems is the product solving and how is that benefiting you?
Highspot is our one-stop-shop for all content and learning for our field sales reps, agents and customer service. We have found that having one singular platform across multiple markets and business units allows for easy sharing of content and a consistent message and experience. The robust search capability helps outsmart the acronyms and synonyms that would hang up other systems.
A Wonderful Way to Manage and Deliver Content with Data
What do you like best about the product?
The best thing about Highspot are its people. They have supported our enablement and sales efforts in friendly ways that have led us to adopt development, governance, and behavioral changes which stretched us AND positively influenced sales results.
What do you dislike about the product?
At times, finding precise information on their online Help Center is difficult.
What problems is the product solving and how is that benefiting you?
Highspot has helped us communicate more effectively with customers. Digital Rooms are a game changer for us. It has also helped us see which marketing materials and rep behaviors are having the most impact on sales.
If you don't use Highspot for Customer Engagement you are already losing the sale
What do you like best about the product?
Highspot enables us to provide just-in-time knowledge and messaging to our people internally, which in turn allows us to deliver impactful and effective knowledge and expertise to our customers along their buying journey. The ability to support our customers along the entire journey and be available to communicate when not physically there through Digital Sales Rooms is game changing. Having the ability to use a customized personal microsite for us to consultatively sell to customers is outstanding!
What do you dislike about the product?
I preface this statement with- Most of my concerns are being addressed or in progress. Need to be able, at upload of assets, to input all asset governance and policy needs. Having multiple steps here creates double work. The nomenclature use is vast, however this is being addressed as they simplify the platform. In the early years there were too many steps which could seem daunting for newer AEs - "Easy Button" so they can spend more time selling vs admin work.
What problems is the product solving and how is that benefiting you?
Knowledge Share Silos - Provide just-in-time knowledge and messaging to our people internally
Not able to show value & use case viability to customer - Deliver impactful and effective knowledge and expertise to our customers along their buying journey.
Lack of scalability on What good looks like in GTM - The ability to support our customers along their entire journey and be available to communicate when not physically there through Digital Sales Rooms is game changing.
No central Source of truth for internal/external assets and resources
Not able to show value & use case viability to customer - Deliver impactful and effective knowledge and expertise to our customers along their buying journey.
Lack of scalability on What good looks like in GTM - The ability to support our customers along their entire journey and be available to communicate when not physically there through Digital Sales Rooms is game changing.
No central Source of truth for internal/external assets and resources
It's a game changer for any Sales/Revenue/GTM Enablement Team, has a best-in-class team to guide you
What do you like best about the product?
Traceability on every piece of content, ease of use, ease of implementation with other sales tools like SFDC, and customer support. We can set up the value to make easy decisions for reps in terms of frequency of use.
What do you dislike about the product?
Initial intuitive features on UI. More steps than necessary to perform some basic tasks
What problems is the product solving and how is that benefiting you?
- Leverage Mkt content
- Upsell & Cross sell
- Meet reps where they are
- Upsell & Cross sell
- Meet reps where they are
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