Highspot - Private Offers
HighspotReviews from AWS customer
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Welcome Change
What do you like best about the product?
easy to find things using key words or search phrases.
What do you dislike about the product?
Kind of confusing having 'content' and 'spots' and 'groups' . Seems like some of the functions are redundant.
What problems is the product solving and how is that benefiting you?
easier to find what we are looking for and share content with applicable groups within our organization.
One of the most important tools in my bag.
What do you like best about the product?
One of the most important tools in my prospecting bag. The ability to remix any slide show and save it to my content is very useful (daily basis). Not to mention the little things like custom deck titles. Overall, one of the most used tools in my arsenal.
What do you dislike about the product?
As of right now, I haven't experienced anything worth mentioning.
What problems is the product solving and how is that benefiting you?
Creating a more personalized outreach strategy for prospects.
Awesome feedback to use in the sales process
What do you like best about the product?
The ability to gain insight to what pages in your proposal are being read the most, who is accessing it and how often... This is a fabulous tool for digital buying signals!
What do you dislike about the product?
The inability to import email contacts to the app.
What problems is the product solving and how is that benefiting you?
We have gained valuable insight as to what our customers are looking at, how often they access the information sent, and what pages they are most interested in. We can keep in touch with them based on their level of interest and also push products we feel they are most engaged with, and avoid wasting time on others they are not as high on.
I was skeptical at first, but now I can't imagine my work without it
What do you like best about the product?
I can organize all sales and marketing materials I need for my work in a way I want. I can share it with my prospects, track their engagement level and keep the records in my CRM.
Absolutely love add-on for Gmail! And thank you, guys, for upgrades and new features, like Search field.
Absolutely love add-on for Gmail! And thank you, guys, for upgrades and new features, like Search field.
What do you dislike about the product?
I didn't like the absence of Search when I'm creating a pitch, but now it's fixed!
Can't think about any cons.
Can't think about any cons.
What problems is the product solving and how is that benefiting you?
The major benefit is that I can know what my prospects are doing with the information I'm sending, and it helps me to fine tune my messages and proposals.
Great Tool!!
What do you like best about the product?
Very useful tool that aids in keeping the momentum of deals and having ammo for competitive pitches within immediate reach.
What do you dislike about the product?
I would like more collaboration and statistical features around what material other colleagues of my organization find most impactful.
What problems is the product solving and how is that benefiting you?
Being able to identify proper alignment with prospects and advise otherwise for competitors is the largest benefit I have noticed using the tool.
Recommendations to others considering the product:
Use it on a daily basis.
My Go-To Tool for Being an Efficient CSM
What do you like best about the product?
I work as a Customer Success Manager and the contents I use in Highspot give more value to my work. It contains a load of information that acts like a one-stop shop/library for me to access knowledgebase from the most basic up to an in-depth level about the solutions, products of my company and anything in between that would help me in my role as an effective CSM.
I also like the "Pitch" feature that allows me to send brochures or product details to others. It can also track whether or not the customer who I sent the pitch to actually opened and read it and eventually make a follow up to convert it to either a cross-sell or an upsell.
I also like the "Pitch" feature that allows me to send brochures or product details to others. It can also track whether or not the customer who I sent the pitch to actually opened and read it and eventually make a follow up to convert it to either a cross-sell or an upsell.
What do you dislike about the product?
So far, I have not encountered anything that I can complain about while using the platform. While navigating the tool, I find it very user-friendly and simple to use. I can go ahead and search for the content/s that I need and I want. I can even filter out and narrow my search to get the intended results faster.
What problems is the product solving and how is that benefiting you?
As a CSM, I am the front runner in engaging with the customers about the benefits they can get by subscribing to our products. I also do upsell and cross-sell every time I feel the need which could help them achieve success in their IT infrastructure. I need to know more information and share it with them as well. Highspot has been very helpful to me in sharing useful information and in achieving that goal.
Recommendations to others considering the product:
Highspot is easy to use and to navigate and helps me improve the knowledge level and everything I have to know about my company's products. I recommend other companies to use Highspot because it is a tool that helps me a lot in becoming the top performer in the program I am in.
AMAZING! EASY! worth every cent!!
What do you like best about the product?
EASY for a quick teaser to attract interest while still engaged in a phone call... Many more, please call to chat.
What do you dislike about the product?
Can the email be automatically resent via a drip campaign if not opened after 72 hours?
What problems is the product solving and how is that benefiting you?
Live engagement makes sales quicker.
Recommendations to others considering the product:
USE IT! If you are not using Highspot, you are not trying to sell and originate new accounts. I sent 11 pitches today already and am working on a new LIVE deal. Originated and teased via Highspot. Listen to detailed training from Cheryl and Erin and apply it to your next pitch!
My "go-to" for proposal work
What do you like best about the product?
This program has been a dream for building proposals and easily sending emails to both prospective and renewal clients. It has been extremely simple to learn as Highspot is incredibly user friendly!
What do you dislike about the product?
I haven't come across anything that I dislike.
What problems is the product solving and how is that benefiting you?
Highspot has been an extremely useful sales tool and with the Chrome plug in, I can easily send files from my Gmail - which will record right into SalesForce - making my job easier in keeping track. Plus, I get to see what emails are open and for how long!
Recommendations to others considering the product:
This is a tremendous one stop resource for record keeping, emails, building files, and interacting with customers.
All your content in one easy to manage location
What do you like best about the product?
It has helped me organize all of my sales essentials in one easy to find place so that I don't miss a beat or have to spend unnecessary time searching for collateral. The ability to share with your team so that you can share best practices and help build out your own portfolio is another huge benefit. I love that I can follow other users to see how they're evolving their approach as well and uploading other useful resources.
What do you dislike about the product?
I really haven't come across anything that I don't like yet. Everything is very intuitive and when we need help, we've been able to get the answers we need quickly.
What problems is the product solving and how is that benefiting you?
tracking engagement is a huge asset and ultimately it helps us take a more effective approach to our sales process. And as another user said, cross collaboration is another huge benefit.
Recommendations to others considering the product:
Organize! Like any type of folder you might create it'll be helpful to setup appropriate folders for your content to maximize your efforts. It seamlessly syncs with Outlook so that I can pitch directly from the emails I'm sending. You can "highspot" a ton of your content to test engagement from files to weblinks.
Best tool for sales!
What do you like best about the product?
Highspot is fantastic! My favourite part is being able to track when clients interact with assets so I can understand what resonates with them. I love the analytics as well, being able to track which emails and documents have the highest click and view rate is awesome!
The other neat part is being able to collaborate with your team and create unique 'spots' for different types of assets.
The other neat part is being able to collaborate with your team and create unique 'spots' for different types of assets.
What do you dislike about the product?
I really can't think of anything I dislike
What problems is the product solving and how is that benefiting you?
Ability to gauge a client's interest over an extended period of time. We sometimes don't know if we've connected with a client at the right time in their business cycle. But with HighSpot we're able to see if they start looking at an old whitepaper we sent a few months ago and can reach out. This enables us to tailor our communication and better serve the client.
Recommendations to others considering the product:
Buy this product- everyone on your client facing team will thank you
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