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Cost-effective observability with fast support and growing features
What do you like best about the product?
We started using the Log Analytics feature in the Last9 Levitate platform, and the team has been consistently adding capabilities that quickly addressed our needs. I appreciate the transparency into their product roadmap, their availability for quick and responsive support, and the cost-effectiveness of the platform. The diverse integration options also make it very easy to get started without heavy setup.
What do you dislike about the product?
Since the Log Analytics feature is still relatively new, it currently lacks some of the advanced functionality that larger vendors offer. However, with the pace at which Last9 is building, I believe it can soon reach feature parity while maintaining a much more cost-efficient approach.
What problems is the product solving and how is that benefiting you?
Last9 is helping us handle log analytics at scale without the cost overhead. With Levitate, we can ingest, store, and query logs from large, distributed systems efficiently. The ability to scale log analytics seamlessly while keeping performance consistent has been a big win.
Last 9 -Observability At Best
What do you like best about the product?
Open Telemetry Based , so integration is standard
Gives a wide variety of features -Large-cardinality data handling is easy, distributed tracing etc.
Cost effective
Its dashboard is easy to use
Support is great, they solve issues as reported
Using on daily basis user gets used to it
Gives a wide variety of features -Large-cardinality data handling is easy, distributed tracing etc.
Cost effective
Its dashboard is easy to use
Support is great, they solve issues as reported
Using on daily basis user gets used to it
What do you dislike about the product?
With bigger date range the data loads really slow, and makes the browser hang
There was some delay observed in alert notification
Not super easy to implement, but with support its doable
There was some delay observed in alert notification
Not super easy to implement, but with support its doable
What problems is the product solving and how is that benefiting you?
Last 9 is being used for active log monitoring and alerting
Seamless experience with Last9
What do you like best about the product?
Seamless integration with our applications and the extensible, very good support from last9.
What do you dislike about the product?
Though there is nothing to be disliked however there is scope of improvement that last9 team can take up to compete other tools like NewRelic.
What problems is the product solving and how is that benefiting you?
Last9 giving us a complete package of logging, monitoring and alerting tool across our critical systems. It is very helpful as an organisation having last9 platform integrated which is solving lot of problems and enabling us to mitigate downtimes and quicker recovery during application outages.
Reliable Observability with a Smooth Learning Curve and Room for UI Improvements
What do you like best about the product?
As a developer in the fintech space, I really appreciate how easy Last9 is to use. The learning curve is minimal — you don’t need to dig through heavy documentation just to get started. The user interface is clean and intuitive, which makes it easy to filter logs, view metrics, and understand system behavior at a glance.
In terms of implementation, it was fairly straightforward to integrate Last9 into our existing observability stack. The platform supports seamless integration with multiple environments and services, which is a big plus in a microservices-heavy architecture like ours.
I use Last9 almost daily, especially during incident investigation or performance monitoring. The real-time analytics and visualizations are extremely valuable for identifying anomalies quickly and reducing mean time to resolution (MTTR).
In terms of implementation, it was fairly straightforward to integrate Last9 into our existing observability stack. The platform supports seamless integration with multiple environments and services, which is a big plus in a microservices-heavy architecture like ours.
I use Last9 almost daily, especially during incident investigation or performance monitoring. The real-time analytics and visualizations are extremely valuable for identifying anomalies quickly and reducing mean time to resolution (MTTR).
What do you dislike about the product?
One thing that can be frustrating is the occasional UI lag or unresponsiveness. Sometimes, the dashboard doesn’t reflect updates properly unless you do a hard refresh or switch screens, which suggests that cache handling might not be optimal. This can slow things down when you're in the middle of troubleshooting an issue.
Also, while the platform has a good range of features, there’s still room for enhancement around session management and auto-refresh stability to improve the overall experience.
Also, while the platform has a good range of features, there’s still room for enhancement around session management and auto-refresh stability to improve the overall experience.
What problems is the product solving and how is that benefiting you?
Last9 helps me primarily with debugging logs and understanding the flow of execution across services. In a complex fintech environment with many microservices, tracing issues end-to-end can be challenging. Last9 simplifies this by providing centralized log access with powerful filtering and visualization tools. This makes it much easier to pinpoint where something went wrong and understand the upstream/downstream impact, ultimately speeding up root cause analysis and reducing downtime.
Very Nice and awesome logs to monitor
What do you like best about the product?
Effective way of showing logs and monitoring logs
What do you dislike about the product?
Nothing sometimes it lags but okay as long as i can see logs
What problems is the product solving and how is that benefiting you?
It helps me to effectively find error in the logs and debug
Observability Reimagined: Last9 in Action
What do you like best about the product?
Last9 simplifies observability with a single pane for logs, traces, and metrics—removing the need for multiple tools and reducing costs. Features like Logs Explorer, Traces Explorer, and Dashboards enable faster issue detection and deeper insights. It handles high cardinality effortlessly, supports real-time telemetry shaping via the Control Plane, and offers responsive 1:1 Slack support. A powerful, cost-effective platform for modern engineering teams.
What do you dislike about the product?
While the single pane for logs, traces, and metrics is valuable, many observability platforms (like Datadog, New Relic, or Grafana Cloud) offer similar features. What makes Last9 uniquely better—beyond cost—isn't strongly emphasized.
What problems is the product solving and how is that benefiting you?
Last9 is solving the complexity and cost inefficiency of modern observability. By bringing logs, traces, and metrics into a single pane, it eliminates the need to manage and pay for multiple siloed tools. This not only reduces operational overhead but significantly cuts costs.
Feels good to see everything at once place.
What do you like best about the product?
Trace visibility and correlated logs provide critical insights. They’ve enabled us to uncover bottlenecks and redundancies in our API flows that would have otherwise gone unnoticed. The team is clearly passionate and knowledgeable, and their Slack channel is consistently responsive to any inquiries.
What do you dislike about the product?
It was tough getting people onboarded to last9 as they could get overwhelmed with the whole lot of features.
A session or tutorial might help.
A session or tutorial might help.
What problems is the product solving and how is that benefiting you?
Unified observability: logs + traces + metrics in one pane so no more tool-hopping, lower costs
High-cardinality support: drill down by user, region, request ID letting us pinpoint bottlenecks at granular level
High-cardinality support: drill down by user, region, request ID letting us pinpoint bottlenecks at granular level
Efficient, customer-first observability built for dynamic scale
What do you like best about the product?
Last9 stood out in our rigorous PoC evaluations due to its reliability-first observability model, cost efficiency, and engineering-friendly interface. Their focus on SLOs, reliability scores, and proactive monitoring aligned closely with our operational priorities. What truly differentiates them, though, is how deeply invested their support and customer success teams are—during IPL season when our traffic scaled dramatically on a daily basis, Last9 tuned their infrastructure dynamically to meet our specific needs, something we’ve never experienced with other vendors.
What do you dislike about the product?
Not much to dislike at this stage. If anything, I’d say the product is still evolving and there are a few integrations and features we’d like to see built out more natively. That said, the team has consistently incorporated our feedback into their roadmap, so we’re confident these gaps will close quickly.
What problems is the product solving and how is that benefiting you?
Our previously used Platform had to discontinue operations in our country. Due to strict data compliance requirements, we couldn’t push observability data outside borders. Last9 not only met our data residency needs but also offered a much more cost-effective solution with superior support. Their platform helped us reduce alert fatigue, gain better insight into service reliability, and adapt to the scale fluctuations we deal with in dynamic and high-traffic events like IPL, Cricket World Cup and their preparations.
Reliable, Feature-Rich, and Backed by an Outstanding Team
What do you like best about the product?
Last9 stands out for its exceptional team and support—they are responsive, knowledgeable, and genuinely care about customer success. Working with them feels like an extension of your own team, which makes a massive difference when tackling observability and reliability challenges.
The platform offers an excellent balance of features and stability. From SLO management to incident workflows, it’s robust and reliable. The regular weekly releases are not only impressive but also thoughtfully aligned with customer feedback and evolving needs.
Another major plus is their competitive and transparent pricing. After evaluating numerous platforms in the space, Last9 clearly offers one of the most cost-effective solutions without compromising on functionality.
Most importantly, the support team is phenomenal—easily one of the best we’ve worked with. Whether it’s onboarding or ongoing improvements, they go above and beyond.
The platform offers an excellent balance of features and stability. From SLO management to incident workflows, it’s robust and reliable. The regular weekly releases are not only impressive but also thoughtfully aligned with customer feedback and evolving needs.
Another major plus is their competitive and transparent pricing. After evaluating numerous platforms in the space, Last9 clearly offers one of the most cost-effective solutions without compromising on functionality.
Most importantly, the support team is phenomenal—easily one of the best we’ve worked with. Whether it’s onboarding or ongoing improvements, they go above and beyond.
What do you dislike about the product?
There’s very little to dislike. If anything, the rapid pace of feature releases might feel fast for teams that prefer slower adoption cycles. However, the team does a great job keeping customers informed and supported through these changes.
What problems is the product solving and how is that benefiting you?
Last9 is helping us solve critical observability and reliability challenges by providing a platform that simplifies and strengthens how we define, track, and manage Service Level Objectives (SLOs) and overall system health. Before Last9, aligning engineering priorities with reliability goals was fragmented and reactive.
With Last9, we now have a clear, measurable, and proactive approach to reliability—helping teams prioritize the right work based on real impact, not just alerts. It has significantly reduced alert fatigue, improved incident response times, and created better alignment between technical teams and business goals.
The platform’s ability to ingest data without requiring invasive instrumentation, paired with their strong support and frequent releases, means we’re continuously improving without heavy operational overhead. In short, Last9 is enabling us to build and scale more resilient systems with confidence and clarity.
With Last9, we now have a clear, measurable, and proactive approach to reliability—helping teams prioritize the right work based on real impact, not just alerts. It has significantly reduced alert fatigue, improved incident response times, and created better alignment between technical teams and business goals.
The platform’s ability to ingest data without requiring invasive instrumentation, paired with their strong support and frequent releases, means we’re continuously improving without heavy operational overhead. In short, Last9 is enabling us to build and scale more resilient systems with confidence and clarity.
Last9 Review
What do you like best about the product?
We've seen tremendous value since adopting Last9. The platform truly lives up to the promise of a single place bringing logs, traces, and metrics together seamlessly. This not only simplifies our observability setup but also significantly reduces cost and complexity compared to using multiple tools.
One of the biggest reasons we decided to switch to Last9 was the significant COGS savings.
But what truly sets Last9 apart is the support. Prathamesh Sonpatki and his team have been exceptional always available over Slack to answer questions, resolve issues, and even proactively track platform improvements based on our feedback. The pace of evolution on the platform is impressive; we've seen major performance improvements and usability enhancements just this year alone.
All in all, Last9 has become an indispensable part of our infrastructure. Highly recommended for any team looking to modernize their observability stack.
One of the biggest reasons we decided to switch to Last9 was the significant COGS savings.
But what truly sets Last9 apart is the support. Prathamesh Sonpatki and his team have been exceptional always available over Slack to answer questions, resolve issues, and even proactively track platform improvements based on our feedback. The pace of evolution on the platform is impressive; we've seen major performance improvements and usability enhancements just this year alone.
All in all, Last9 has become an indispensable part of our infrastructure. Highly recommended for any team looking to modernize their observability stack.
What do you dislike about the product?
While our overall experience with Last9 has been excellent, a couple of things could still improve:
Learning Curve for New Users : This may have been specific to our setup, but we were very tightly coupled to our previous log system, so adjusting to Last9 took some time. That said, the Last9 team was extremely helpful in guiding us through the transition, just something to be aware of when making the switch.
Lack of Native Multi-Tab Support : One feature I miss from our previous platform is the ability to open multiple panels or tabs within the same UI (e.g., pods logs in one tab, LB logs in another, etc.). With Last9, I need to open separate browser tabs for that kind of workflow.
That said, none of these are blockers, and the team is highly responsive to feedback, often rolling out fixes or enhancements quickly.
Learning Curve for New Users : This may have been specific to our setup, but we were very tightly coupled to our previous log system, so adjusting to Last9 took some time. That said, the Last9 team was extremely helpful in guiding us through the transition, just something to be aware of when making the switch.
Lack of Native Multi-Tab Support : One feature I miss from our previous platform is the ability to open multiple panels or tabs within the same UI (e.g., pods logs in one tab, LB logs in another, etc.). With Last9, I need to open separate browser tabs for that kind of workflow.
That said, none of these are blockers, and the team is highly responsive to feedback, often rolling out fixes or enhancements quickly.
What problems is the product solving and how is that benefiting you?
One of the biggest problems Last9 is solving for us is reducing COGS, and that was a major factor in our decision to switch.
Beyond cost, Last9 has made observability more intuitive. The platform makes it easier to track issues across services, thanks to correlated views across logs and traces. This has helped us detect and debug problems much faster, especially in complex environments with high-cardinality data.
Overall, Last9 has simplified our tooling, improved our incident response, and made our engineering teams more productive.
Beyond cost, Last9 has made observability more intuitive. The platform makes it easier to track issues across services, thanks to correlated views across logs and traces. This has helped us detect and debug problems much faster, especially in complex environments with high-cardinality data.
Overall, Last9 has simplified our tooling, improved our incident response, and made our engineering teams more productive.
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