FormAssembly Essentials
FormAssemblyReviews from AWS customer
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FormAssembly: an easy to use, intuitive tool backed by a great staff
What do you like best about the product?
I love how easy FormAssembly is to use. You can quickly produce very sophisticated forms to cover a multitude of business needs. If you cannot figure out how to do something, FormAssembly offers an elaborate documentation library. The team at FormAssembly from sales to support has been extremely helpful and knowledgable in our experience.
What do you dislike about the product?
The calcualted fields in forms are very useful, but are tough if you, like me, do not have expereience in JavaScript. When you are able to figure it out, its great and very powerful. But getting there can be difficult.
What problems is the product solving and how is that benefiting you?
Allows us to effeciently build forms that can be client or internal facing and read into Salesforce. This allow us to collect data that would otherwise need to be manually input into our org.
Form Assembly is super user friendly and low/no code development! Fix the Bugs and it gets an A+!
What do you like best about the product?
Form Assembly for the price is a really robust solution. Their data security is top notch, surveys and workflows are extremely powerful, and end user configuration is really quite easy to get the hang of to build and maintain with ease. With an implementation manager we were able to build out a fairly complex and robust workflow solution within Form Assembly successfully with limited support and empowering us, the customer, to own that product build out.
The tool continues to be enhanced with additional features. Requests have been submitted fro additional enahncements and their DEV team seems open to ideas, but slow to actual produce and develop. Their customer service team definitely provides exceptional support- most tickets are responded to same day within hours of their submission.
We do not have an integration with Form Assembly (were attempting to connect via an API into the workflow solution- but Form Assembly only has an API stood up for surveys, not workflow) so I cannot provide feedback from here.
This software is used daily by our company and has continued to provide efficiencies and benefits across all the users that leverage it. Way to go Form Assembly for providing a robust simple solution for our teams to leverage!
The tool continues to be enhanced with additional features. Requests have been submitted fro additional enahncements and their DEV team seems open to ideas, but slow to actual produce and develop. Their customer service team definitely provides exceptional support- most tickets are responded to same day within hours of their submission.
We do not have an integration with Form Assembly (were attempting to connect via an API into the workflow solution- but Form Assembly only has an API stood up for surveys, not workflow) so I cannot provide feedback from here.
This software is used daily by our company and has continued to provide efficiencies and benefits across all the users that leverage it. Way to go Form Assembly for providing a robust simple solution for our teams to leverage!
What do you dislike about the product?
We have asked for several development enhancements that we feel could be beneficial beyond just our use cases. Unfortunately none of our ehnahcement requests have been taken to the point of DEV enhancement or release.
We leverage workflows heavily within Form Assembly and although very dynamic and robust- periodically one crashes (less than 1% of the time) but when a workflow crashes for no apparent reason- there is no reason/trigger or notification... so it either has to be processed manually outside the system workflow or deleted out and restarted. Wish the glitch rate was 0% instead 0.5%.
Beyond these couple deficiencies Form Assembly is really quite good. Bang for your buck they do provide a very solid software solution.
We leverage workflows heavily within Form Assembly and although very dynamic and robust- periodically one crashes (less than 1% of the time) but when a workflow crashes for no apparent reason- there is no reason/trigger or notification... so it either has to be processed manually outside the system workflow or deleted out and restarted. Wish the glitch rate was 0% instead 0.5%.
Beyond these couple deficiencies Form Assembly is really quite good. Bang for your buck they do provide a very solid software solution.
What problems is the product solving and how is that benefiting you?
What used to be a labor intensive manual survey and workflow solution, Form Assembly provides a digital software solution to perform this in an automated digital manner.
Great tool for intaking data into Salesforce
What do you like best about the product?
Ease of use for our developers to stand up projects quickly, the tool allows us to build forms quickly without starting from scratch. Customer service with support has been good as well when the team has questions.
What do you dislike about the product?
Nothing to dislike about it, it's a great tool,
What problems is the product solving and how is that benefiting you?
It's helps us to stand up projects faster and easier than if we were to build forms from scratch each time, it simplifies the integration work and the UI development specifically.
Smooth form creation process and salesforce integration
What do you like best about the product?
Salesforce Integration, friendly form creation process.
What do you dislike about the product?
Not so simple to personalize form thank you page.
What problems is the product solving and how is that benefiting you?
Low code form creation
Great Solution to Form Problem
What do you like best about the product?
Security, ease of integration with other platforms and software
What do you dislike about the product?
Clunky builder makes it a little difficult to create forms.
What problems is the product solving and how is that benefiting you?
It allowed us to create a form that was completely secure when we were handling very sensitive data.
Powerful Salesforce Integration
What do you like best about the product?
FormAssembly has the most powerful Salesforce integration tools on the market. It is amazing how much work can be accomplished within the form to save time from creating and updating Salesforce records. The ability to handle multiple processes when the form is submitted is unmatched by any other form tool.
What do you dislike about the product?
The customer facing survey very basic. Many other form tools have added varying ways for the customer to engage with the form, but FormAssembly only has the basic text, picklist, multiple choice options. It would be nice to make the form more engaging for the customers.
What problems is the product solving and how is that benefiting you?
Using FormAssembly significantly reduces the amount of data entry required by staff by putting the customer in charge of entering their own data on a form. We then push all the form data to Salesforce using the integration tools FormAssembly has built.
Multi-purpose tool
What do you like best about the product?
FormAssembly can be used for a number of purposes. We use it for event RSVPs, internal surveys, and as part of our grant processes. We connect it to our Salesforce org to maximize its functionality and maximize our data. Forms are extremely easy to set up and get running. Integration can be a little tricky, but in my opinion it's easier and has better UI than Form Titan. Customer Support has been responsive and helpful.
What do you dislike about the product?
The licensing and permissions aspect is a little frustrating and difficult to understand/explain.
What problems is the product solving and how is that benefiting you?
We implemented FormAssembly to replace Classy, a more expensive platform that could only do event registration. We're able to gather data internally and externally using FormAssembly. Data can drop into Salesforce with an integration.
Great product
What do you like best about the product?
I like its integrations with Salesforce. We use it for many of our surveys.
What do you dislike about the product?
I wish there was more customization available.
What problems is the product solving and how is that benefiting you?
It helps us gather data from our clients.
Great form automation and integration with Salesforce
What do you like best about the product?
Advanced integration with Salesforce, easy to use, quick to implement. We use it daily.
What do you dislike about the product?
Lacking AI capabilities, technical training can be provided
What problems is the product solving and how is that benefiting you?
Auto creating contacts in Salesforce and dynamically assigning to the correct account
Valuable data collection tool
What do you like best about the product?
I love that FormAssembly lets us collect data from people external to our Salesforce organization without creating duplicates or exposing vulnerable information. We also make great use of their SSO security and form prefill to make employee-centric forms both secure and accessible.
What do you dislike about the product?
FormAssembly's formula writing tool can be comparatively difficult to work with, and the Response queries/reports are sometimes a little janky. Many of FormAssembly's best features are locked behind higher-cost tiers, which can create barriers for nonprofits. Still, it's more than worth it.
What problems is the product solving and how is that benefiting you?
FormAssembly is helping us capture secure data and feed it into Salesforce without having to buy everyone a Salesforce license. It's also cut down on our manual data entry immensely, saving us a ton of time and making our entire techstack more approachable to end users.
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