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One stop shop for location listings, reporting and online review response
What do you like best about the product?
Being able to make an update to a location or multiple locations from a single source and have it update across our digital footprint is essential.
What do you dislike about the product?
The price to add on additional products (advanced review capabilities, pages) is exponentially high. We've also had some issues with holiday hours and the social content posting product doesn't have the best capabilities or reporting.
What problems is the product solving and how is that benefiting you?
Making mass updates and pulling reporting has helped our organization's operations run smoothly and communicate more effectively with our store owners.
Recommendations to others considering the product:
It's a clean easy to use interface with a great support team.
Strong platform that needs some fine tuning!
What do you like best about the product?
Strong location management abilities. Weak review platform lacking real-time data and interaction abilities.
What do you dislike about the product?
Needs better analytic report customization options.
What problems is the product solving and how is that benefiting you?
Having one location that owns all hour and location management for the web.
Super helpful for targeting our specific audience.
What do you like best about the product?
Hearsay can look at everyone that likes/follows your page, and find out when the most active times are, helping you increase your exposure. It also has a wide range of platforms you can attach to your Hearsay account, and they're adding more in the next calendar year.
What do you dislike about the product?
We don't always see when Hearsay posts on our pages, so we end up having to go look for them so we can make sure to share them onto our other pages. Hearsay will also tend to post things one right after another, instead of spacing them out a little better.
What problems is the product solving and how is that benefiting you?
Hearsay has helped us with staying active on social media, without having to pause what we're doing to get it done. Hearsay makes it easier for us to market at times that we tend to be busier in the office.
Recommendations to others considering the product:
Set Hearsay up on all platforms you can.
Yext User and lover
What do you like best about the product?
Yext is the premium website for improving and reporting on local SEO. It is user friendly and allows us to quickly and efficiently view and report on how our client's websites are performing. The dashboard is user friendly and easy to see.
What do you dislike about the product?
There is not a lot that I don't like about Yext. However, it would be handy if it was easier to onboard new accounts quickly. We often have clients needing information extremely fast and it can be cumbersome to have to slow down when the process takes awhile.
What problems is the product solving and how is that benefiting you?
Solving local SEO tracking and understanding what clients need moving forward after local SEO is established.
Recommendations to others considering the product:
Quicker account onboarding
Great product, great people to work with!
What do you like best about the product?
I like the ease of use of the dashboard and the account reps do a great job of keeping us in the loop of new features.
What do you dislike about the product?
Can't say there's much I don't like about the product!
What problems is the product solving and how is that benefiting you?
This is one of the most valuable services we offer our clients as far as having correct directory listing information out there, and something that every single business we work with can benefit from.
Recommendations to others considering the product:
If you're an agency, this is an essential offering you need to have for your clients, particularly because it's something so simple yet important.
Yext
What do you like best about the product?
Yext is an incredible partner for us — their services allow all of our location-based data (427 locations) to be updated in real time, and confirmed for correctness across the web. The Yext for Events platform is also helpful for our B2C events. Their support team is friendly, timely, knowledgeable and helpful.
What do you dislike about the product?
If we were to leave our partnership, our data across the web (from Yelp to Google my Business and Yellow Pages) would resort back to not being consolidated across the web — Google My Business, Yelp, etc.
What problems is the product solving and how is that benefiting you?
Yelp helps us manage our 400+ locations' listings across the web, wherever they may appear — Google, Yelp, Yellow Pages, etc. It is critical that the addresses, hours, etc. are updated and accurate. We also will begin using Yext for Events, which will help push our events across the web and can build a colorful, customizable microsite for events and event details.
I love how simply this makes the Thryv interface run!
What do you like best about the product?
I like the streamlined service and the simple design.
What do you dislike about the product?
I do not like that one of our listings is not working.
What problems is the product solving and how is that benefiting you?
We are streamlining our social media & reputation management.
Expensive but great tool
What do you like best about the product?
The Knowledge Manager is a great tool for managing content that is online
What do you dislike about the product?
Very pricey, there are other services that can be a bit more affordable
What problems is the product solving and how is that benefiting you?
Yext is a great tool for managing online web info of your company, we mostly use it to track visitor analytics
Recommendations to others considering the product:
It's a really great products that is helpful with information management, analytics, and even pages if you need them. However, it can be pricier for smaller companies
Yext is the Best
What do you like best about the product?
We use Yext to manage local offices across the United States, and this tool makes it very easy to find and office, make changes, and has a great customer service team.
What do you dislike about the product?
I wish they had a field that would allow the user to tell Google that a two businesses operating out of the same location are two different offices so they could rank.
What problems is the product solving and how is that benefiting you?
We have a problem now where one of our offices is not listing due to the location and services being too closely related. We have realized the benefits are a localized way to manage hundreds of different offices and a great tool for analysis of those offices.
Recommendations to others considering the product:
Great tool for local office management
Great product that does all the heavy lifting
What do you like best about the product?
I liked how simple and easy it was to manage a large number of local listings across a multitude of platforms from one central location.
What do you dislike about the product?
They didn't offer a solution for HIPPA--we were working with a health care client at the time--and that seemed like it could present potential issues for them down the road. The upfront commitment was a little intimidating and the price point only makes sense for larger businesses.
What problems is the product solving and how is that benefiting you?
Local reputation and review management for medium and large sized businesses from one platform. NAP changes and consistency, branding updates and more are much less of a time investment when you have a platform like Yext in your toolbox.
Recommendations to others considering the product:
Be careful if you're using this for health care clients as there may be significant HIPAA considerations. Also, the pricing is not ideal for smaller businesses with multiple locations. Evaluate thoroughly to make sure it's the right fit for your needs.
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