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Works somewhat as expected.
What do you like best about the product?
Ability to update information on multiple directories to help business listing's visibility on Google.
What do you dislike about the product?
Support does not always know how their own dashboard functions and are not always helpful when troubleshooting issues with large groups of multiple entities.
What problems is the product solving and how is that benefiting you?
Able to generate graphs with Google My Business analytics for business owners.
Recommendations to others considering the product:
Works well if you are only looking to use for a small amount of businesses. You will get frustrated at the on boarding process until you understand the limitations of the Yext dashboard in relation with Google My Business. Definitely recommend over other similar services from other companies, but don't expect perfection.
Does the job
What do you like best about the product?
Very responsive customer service, builds relationships with client
What do you dislike about the product?
The dashboards are a bit chaotic. Would like to see more variation of text (bold, italic) to keep it from being just a wall of text.
What problems is the product solving and how is that benefiting you?
Organizing our Facebook child-pages is wonderful!
Recommendations to others considering the product:
Definitely trial it
Highly enojyable experience
What do you like best about the product?
campaigns have made it very easy for our agents to regularly post content to their social media profiles.
What do you dislike about the product?
Mail needs to be improved on, it is too clunky and hard to navigate. You also cannot delete contacts which is a problem when you have multiples.
What problems is the product solving and how is that benefiting you?
Hearsay has made it easy to make sure all of our agents have a voice on social media and are sending out compliant posts. Our agents love the platform and rave about how much time they save using it. If it wasn't for Hearsay most of our agents wouldn't even be on social media promoting the brand.
Recommendations to others considering the product:
Go for it. They have a great support staff and work with you every step of the way.
I think Hearsay is a great tool for the financial services industry.
What do you like best about the product?
I love the team from Hearsay. I always feel supported through their helpdesk. I feel like I am being listened to in regards to new updates that would benefit users of Hearsay.
What do you dislike about the product?
I don't like some of the usability. For example, in order to find the birthday template, it's under reminders. It doesn't seem intuitive to import your contacts under reminders. I also don't like that I don't know where contacts are pulling from in the relate app. It seems like some are from LinkedIn and some are from the personal phone.
What problems is the product solving and how is that benefiting you?
I am in Hearsay everyday and talking with advisors to explain and onboard them to the platform. I realize that advisors are using the platform to reach their clients and prospective clients. It keeps the Financial Advisors relevant and engaged with clients.
Simple, effective, innovative employee led platform.
What do you like best about the product?
The easy to use interface, the easy of posting to library, analytic reports available immediately and ease of signing people up to the platform
What do you dislike about the product?
No downsides! All very good and easy to use
What problems is the product solving and how is that benefiting you?
Banker education on social media, compliance with content, enabling bankers to use social media and increase their thought-leadership status amongst clients and colleagues
Effective with room to improve
What do you like best about the product?
Fundamentally it fulfills the basics of a CMS tool. However, as opposed to other social media planning platforms, it lacks to stay ahead of industry trends in analytics and channel optimization.
What do you dislike about the product?
Its algorithms for prime posting times seem random and not thoughtful, as success rates are inconsistent.
What problems is the product solving and how is that benefiting you?
Implementing clean, cohesive, content distribution
Functional and Efficient Platform - Development Needed
What do you like best about the product?
The platform is efficient and very user-friendly. It is very easy to understand and complete the tasks at hand as well as assist our firm/compliance team with controlling the sales team's social media.
What do you dislike about the product?
Although Hearsay is easy to learn, I do think it needs a facelift and updates to how compatible it is with social media profiles - for example being able to tag people or pages when creating a custom post.
What problems is the product solving and how is that benefiting you?
We are solving the issue of consistency of social media posts for our sales team. Some benefits include being able to really manage our sales team and access their workspaces.
Recommendations to others considering the product:
Make sure to really go through each tab and feature so you can understand everything Hearsay has to offer.
User-friendly interface to help agents on social media
What do you like best about the product?
I love that Hearsay has the ability for administrators to have a view of their own and a toggle to view what our agents see. It not only serves as a compliance tool but also works as a great social media content library and scheduling system.
What do you dislike about the product?
Some processes can take some time manually but the customer account reps are always quick to help and report issues to the product development team. So they are always working to improve features and automate things.
What problems is the product solving and how is that benefiting you?
Agents no longer have to schedule their own content. With the automated campaigns, everything is published on their behalf. It is saving the agents times so they can focus on building social media engagement and working with customers directly rather than the burden of content management.
Marketing Coordinator
What do you like best about the product?
Scheduling out social media posts several weeks in advance.
What do you dislike about the product?
The format is limited in the fact that you can only use minimal content in one post at a time.
What problems is the product solving and how is that benefiting you?
Connecting advisors to social media and making sure that they are in the loop.
Recommendations to others considering the product:
It is a great program to maintain those who need social media presence.
Good tool
What do you like best about the product?
I like that the tool it's self is designed, and coded very nicely. Smooth and easy to operate, and looks pretty good.
What do you dislike about the product?
I do find it to be slightly intrusive. But it serves its purpose.
What problems is the product solving and how is that benefiting you?
It is solving the problem of creating actual analytical reports and tracking social media.
Recommendations to others considering the product:
I would say that it is not hard to use, so try glossing thru some of the tutorials and you'll be fine, nothing is that complicated.
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