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BCBG & Yext
What do you like best about the product?
Account support is stellar! They are very responsive and supportive in meeting our business needs.
What do you dislike about the product?
Honestly, nothing comes to mind! I don't use the tool as closely as my colleges but I have heard no complaints.
What problems is the product solving and how is that benefiting you?
We have a number of retail locations and partnershops. Yext helps us serve the information to our customer in a way that's useful and accurate.
Yext
What do you like best about the product?
Great team over at Yext. Very supportive.
What do you dislike about the product?
Hard to measure what success looks like. Would like metrics across the industry.
What problems is the product solving and how is that benefiting you?
Updated local store pages
Yext provides the best solution for correcting data online with a wide net of publishers.
What do you like best about the product?
The dashboard is easy to use and once information is changed profiles are updated very quickly if not instantly.
What do you dislike about the product?
It would be nice to use the pages product on a smaller scale.
What problems is the product solving and how is that benefiting you?
The ability to keep multiple locations accurate and up to date easily and quickly. Having that data locked in keeps the data from deteriorating online. This is also a great way to help keep branding consistent for all locations.
Recommendations to others considering the product:
Keeping accurate data online is essential for SEO and to gather leads from as many sources as possible. Yext is the best-automated resource for this.
Improved location accuracy
What do you like best about the product?
Great account management and an easy-to-use platform.
What do you dislike about the product?
Updating the design of our location pages takes about 2-3 weeks. It'd be great if they could shorten the time to 1 week.
What problems is the product solving and how is that benefiting you?
We are relocating many stores so address and map accuracy across all sites is very important. Yext gets the changes out faster than any other provider.
Amazing product, amazing customer team
What do you like best about the product?
I love Yext's product; we were able to see its effectiveness for all our clinics. I also love our reps.
What do you dislike about the product?
Not much. The UI on the analytics tool could be more user friendly.
What problems is the product solving and how is that benefiting you?
We had inconsistent data across web platforms for a few hundred clinics. Patients ended up going to closed locations or non-existent buildings. We've seen decreased complaints, as well as improved SEO rankings.
Recommendations to others considering the product:
I spent a lot of time researching similar products. After assessing my long spreadsheet of comparisons, we decided on Yext. We're very glad we did. I got moved into a new role, and working with Yext regularly is the one thing I greatly miss about my last role.
Our sales reps are amazing, as well. They respond within a day and thoroughly answered all of our questions during onboarding.
Our sales reps are amazing, as well. They respond within a day and thoroughly answered all of our questions during onboarding.
Thank You!
What do you like best about the product?
The customer service is amazing! From signing on with Corey, to working day-to-day with, Kim, and now working on launching pages with Zach and Eva, our experience with the Yext team has been outstanding. They're so knowledgable, easy and efficient to work with.
What do you dislike about the product?
There's not much I dislike. Can't think of anything at the moment!
What problems is the product solving and how is that benefiting you?
NAP, SEO, review management, online reputation, local pages for each of our locations
A Year in Review...
What do you like best about the product?
My support Team. They are wonderful and help me thru when i feel lost. They make the process easy.
What do you dislike about the product?
i dislike the fact that i have to rewrtie a facility to associate with a doctor. If the doctor has multiple practices i have to manually add them in their record rather than choose from a list of practices in the system
What problems is the product solving and how is that benefiting you?
A source of truth.
Recommendations to others considering the product:
Highly recommended. If you need measurables for your business, you will get it here. You will be on top of social media, and what is being said about your company. This is critical for your Brand, your reputation is everything.
Easy Tool To Manage Hundreds of Locations
What do you like best about the product?
Our Yext representative handles our account questions very quickly. Yext is also proactive when it comes to providing suggestions, updates and best practices to make sure we are getting the most out of the product.
What do you dislike about the product?
Not much at this time. The product has really helped us manage our locations perfectly.
What problems is the product solving and how is that benefiting you?
We have a unique set up where our store hours may change at a moments notice & Yext helps us make these changes and update dozens of listings quickly and efficiently.
Recommendations to others considering the product:
We use this on a large scale for over 700 store locations. Yext provides us the ability to manage our store hours across multiple listings and update these hours quickly. Especially around the holidays, when store hours can vary, Yext has proven solutions to get these hours updated in a timely fashion. Without Yext, we'd be left to update these store hours by ourselves across all listings, which would be a tremendous undertaking.
Experienced, Great Customer Service, Amazing Results!
What do you like best about the product?
We've had a great experience during our partnership with Yext. We always feel we have the full support of our account team and they really want to see us succeed. They are easy to get in touch with and always does projects above and beyond what's needed.
What do you dislike about the product?
There's not much that we dislike about Yext. We've had a great partnership thus far and their are no complaints on this end.
What problems is the product solving and how is that benefiting you?
Yext has helped us clean up our search listings across the web and help us keep that information consistent on a daily basis. Being in the restaurant industry, search listing information can make or break you. Yext has been an important factor in helping us get on the right track and stay there.
Not used often
What do you like best about the product?
Hearsay makes it easy to manage multiple social media fronts in one platform. It has made it much easier to monitor analytics for our social media presence.
What do you dislike about the product?
There's really not that much for me to comment on dislike.
What problems is the product solving and how is that benefiting you?
Mostly our management of using a social media platform.
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