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Yext: The Mr. Clean of Your Brand's Online Data.
What do you like best about the product?
No matter what scale you use this at - individual business, small chain, or full-blown enterprise - you can always benefit from Yext. We currently use them for our online directories listings + suppressions + reputation monitoring. We have a ton of locations across the US, so it's so useful to be able to add a location, and then suppress any outdated or irrelevant information about these locations and have it go *poof* off the Internet. Then we just actively maintain our cleaned-up info!
What do you dislike about the product?
Yext is trying to extend beyond its original scope of brand data management into areas already covered by other companies. It's a hard sell - they're trying to be a jack of all trades, but at the end they're becoming a master of none. They should stick to what they do well and expand on that, rather than get into an area like Analytics.
What problems is the product solving and how is that benefiting you?
We have many locations, and it has been a huge project claiming all locations, setting up a naming convention, and continuing to suppress the old or incorrect information. Yext has been instrumental in allowing us to clean up and centralize our online presence.
Recommendations to others considering the product:
Go for it. They offer all levels of subscriptions, and it's such an easy platform to work. You won't lose out!
Using Hearsay to post on social media
What do you like best about the product?
Hearsay sends me emails of content ideas and fresh posts, which reminds me to continue updating our facebook/linkedin/twitter profiles
What do you dislike about the product?
While i appreciate the emails, i dislike how frequent they come.
What problems is the product solving and how is that benefiting you?
We use Hearsay to select posts for social media & it posts them at the most productive time on any given day.
Recommendations to others considering the product:
Well recommended
Great way to streamline
What do you like best about the product?
I love that I can post to multiple social networking sites at the same time.
What do you dislike about the product?
Was a little confusing at first. It took some time to figure out where to go to do things.
What problems is the product solving and how is that benefiting you?
Reaching clients on multiple platforms. Great way to get clients engaged.
One stop shop for location listings, reporting and online review response
What do you like best about the product?
Being able to make an update to a location or multiple locations from a single source and have it update across our digital footprint is essential.
What do you dislike about the product?
The price to add on additional products (advanced review capabilities, pages) is exponentially high. We've also had some issues with holiday hours and the social content posting product doesn't have the best capabilities or reporting.
What problems is the product solving and how is that benefiting you?
Making mass updates and pulling reporting has helped our organization's operations run smoothly and communicate more effectively with our store owners.
Recommendations to others considering the product:
It's a clean easy to use interface with a great support team.
Strong platform that needs some fine tuning!
What do you like best about the product?
Strong location management abilities. Weak review platform lacking real-time data and interaction abilities.
What do you dislike about the product?
Needs better analytic report customization options.
What problems is the product solving and how is that benefiting you?
Having one location that owns all hour and location management for the web.
Super helpful for targeting our specific audience.
What do you like best about the product?
Hearsay can look at everyone that likes/follows your page, and find out when the most active times are, helping you increase your exposure. It also has a wide range of platforms you can attach to your Hearsay account, and they're adding more in the next calendar year.
What do you dislike about the product?
We don't always see when Hearsay posts on our pages, so we end up having to go look for them so we can make sure to share them onto our other pages. Hearsay will also tend to post things one right after another, instead of spacing them out a little better.
What problems is the product solving and how is that benefiting you?
Hearsay has helped us with staying active on social media, without having to pause what we're doing to get it done. Hearsay makes it easier for us to market at times that we tend to be busier in the office.
Recommendations to others considering the product:
Set Hearsay up on all platforms you can.
Yext User and lover
What do you like best about the product?
Yext is the premium website for improving and reporting on local SEO. It is user friendly and allows us to quickly and efficiently view and report on how our client's websites are performing. The dashboard is user friendly and easy to see.
What do you dislike about the product?
There is not a lot that I don't like about Yext. However, it would be handy if it was easier to onboard new accounts quickly. We often have clients needing information extremely fast and it can be cumbersome to have to slow down when the process takes awhile.
What problems is the product solving and how is that benefiting you?
Solving local SEO tracking and understanding what clients need moving forward after local SEO is established.
Recommendations to others considering the product:
Quicker account onboarding
Great product, great people to work with!
What do you like best about the product?
I like the ease of use of the dashboard and the account reps do a great job of keeping us in the loop of new features.
What do you dislike about the product?
Can't say there's much I don't like about the product!
What problems is the product solving and how is that benefiting you?
This is one of the most valuable services we offer our clients as far as having correct directory listing information out there, and something that every single business we work with can benefit from.
Recommendations to others considering the product:
If you're an agency, this is an essential offering you need to have for your clients, particularly because it's something so simple yet important.
Yext
What do you like best about the product?
Yext is an incredible partner for us — their services allow all of our location-based data (427 locations) to be updated in real time, and confirmed for correctness across the web. The Yext for Events platform is also helpful for our B2C events. Their support team is friendly, timely, knowledgeable and helpful.
What do you dislike about the product?
If we were to leave our partnership, our data across the web (from Yelp to Google my Business and Yellow Pages) would resort back to not being consolidated across the web — Google My Business, Yelp, etc.
What problems is the product solving and how is that benefiting you?
Yelp helps us manage our 400+ locations' listings across the web, wherever they may appear — Google, Yelp, Yellow Pages, etc. It is critical that the addresses, hours, etc. are updated and accurate. We also will begin using Yext for Events, which will help push our events across the web and can build a colorful, customizable microsite for events and event details.
I love how simply this makes the Thryv interface run!
What do you like best about the product?
I like the streamlined service and the simple design.
What do you dislike about the product?
I do not like that one of our listings is not working.
What problems is the product solving and how is that benefiting you?
We are streamlining our social media & reputation management.
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